AMOGH JOSHI

0091-9769497947,[email protected]

I am Business Analyst have 7 years of experience with a working experience in Airlines systems and interface. Have evaluated different CRMs for FFP and have implemented and enhanced Crane FFP system and SME program in Kingfisher Airlines. Have played a role in migrating CRIS (FFP system for Skywards, Jet Airways, Air Asthana, and Philippines Airlines) from Oracle D2K to .Net I have worked on Frequent Flyer, SME, Reservation Ticketing, Checkin and Departure Control Systems, Fuel Management, Crew Scheduling, Cargo and Revenue accounting systems. Currently I am working as Sr. Manager IT (Business Management) at kingfisher Airlines. Education Professional Experience Company: Kingfisher Airlines, Mumbai, India Roles and Responsibilities: Business Analysis, Preparing URS, SDS along with business and IT team. Manage entire life cycle for system interfaces like Loyalty Program, SME Program, CASA, GDS, Ticketing, Fare Quote & Revenue Accounting systems, Internet Booking Engine, Loyalty Website Prepare project management plan and get the user Requirement mapped to the system design. Prepare the UAT plan and get it followed and sign off, for passenger services domain by understanding the business requirements and mapping them to systems. Take Ownership of applications like Crew Scheduling and Fuel Management. Use the knowledge to help the respective teams in implementing, enhancing MIS systems. Manage Airlines Alliance, Systems Enhancements, Development and implementation of new systems. Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements and Budgeting. Projects implemented 1) 2) 3) 4) 5) 6) 7) 8) 9) Little Wings Program Business Mileage Program for Small and Medium Enterprise Member Get Member program Integration of Kingfisher Airlines into One World from Frequent Flyer perspective. Partnership with ICICI,SBI and Master Card Renewal of Co-Brand agreement with AMEX Family Program Email Vendor selection, implemented Email and SMS interface with CRM Provisional Tier implementation July2010 Till Date

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Company: Emirates Airlines (Skywards), UAE. Project: Skywards Projects and Enhancements, Systems Support

Sept 2008 July2010

Roles and Responsibilities: Develop and Enhance MIS systems, Reporting Schedules, Data Analysis, Segmentation and RFM modelling and ensure SLA are followed. Handle One World implementations, Airlines and Non Airlines Partner analysis, Implementing and adhering changes in contracts and policies with regular audits. Manage the campaign management life cycle including cross-functional relationships with both internal and external stakeholders. Ensure CRM/CLP system and Interfaces are optimally utilized and enhanced as per the future business requirements. Help in designing promotions and reward management. Generate/Schedule reports, analyze results at regular interval and present the same to management. Company: EGIT (Emirates Group IT), UAE. Jun 2007 Sept 2008

Project: Customer Relationship Information System (CRIS) Clients: Emirates Airlines (Skywards), Etisalat (MORE), Jet Airways, PAL, and Air Asthana Responsibilities: Work extensively on MIS, Decision Support Systems, Database Management Systems, Fraud Management, Campaign Management, Promotions Management, Customer Affairs and Service Audit, Standards and Procedures with adherence to Quality. Some of the projects and enhancements carried out are following:y Enhancing the Customer messaging module with following functionality 1. Send multilingual messages/mails 2. Send SMS Changing the expiry date as end of the month of members month of birth. Capturing the details of the fulfilment details sent to members. Uploading and displaying the ticket information for the members. Posting retros via website and the name check combination logic. Updating the members tier status on future tickets when a members gets upgraded. Auto clearing of Member not active exceptions for partner transactions Purchase of Miles enhancements Jun 2005 Jun 2007

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Company: Hexaware Technologies Ltd (Mumbai), India/UK Project 1: Frequent Flyer Programme (CIS) Project Description:

Virgin Atlantics Frequent Flyer Programme (Flying Club) is an application designed to support the Flying Club. It is the driving force behind truly innovative and dynamic customer loyalty and frequent flyer programmes (FFPs) and assures a long-term solid base of loyal, happy customers. Technologies Used: Oracle D2K (Forms and Reports), Oracle SQL/PLSQL Clients: Virgin Atlantic Airways (UK) Role: Supporting Main application (24/7) and Enhancement Projects

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Role and Responsibilities: y Requirement/Specification Analysis, interacting with the client. y Performing Feasibility Study for Enhancements. y Performing Impact Analysis including Interface Impacts. y Discuss the Release plan and prepare the related documents. y Preparing Statement of Work and Seek Customer Approval. y Preparation of Test Strategy, Test plans and Review checklists. y Provide necessary technical solutions to Design and prepare Technical Design Document. y Preparing Oracle Forms and Reports prototype and freeze the functionalities and workflow. y Write/modify Procedures, Functions, Triggers and Packages if required. y Code Review and Testing (Unit Testing, Integration Testing and System Testing) Company: Daffodil Software Ltd. Gurgaon, India Jun 2003 - May 2005

Project: DAFFODIL VINES, an ERP solution catering to the needs of the transport sector. Technologies Used: Java, Oracle SQL/PLSQL Client: Delhi Assam Roadways ltd. Role and Responsibilities: Interacting with the client. Requirement/Specification Analysis, interacting with the client. Performing Feasibility Study for Enhancements. Involved in Prototyping, Designing and Developing Forms. Preparing Oracle Forms and Reports prototype and freeze the functionalities and workflow. Creating new/modifying forms/reports and assisting team members to resolve the problems. y Write/modify Procedures, Functions, Triggers and Packages if required. Education y Project Management Professional Training for 40 hrs in Dubai in 2010 y Conflict Management and Fraud Management Training in Emirates Airlines in 2009. y Quality and Internal Audit Training from EGIT in 2008 y Oracle certified Professional certification in 2007 y Soft Skills residential training for 45 days with Hexavarsity at Pune in 2005 y Completer Masters in Computer Application (Software Engineering) with 75% from Guru Gobind Singh Inderprastha University (GGSIPU), in 2005 from DELHI, INDIA. y Completed Bachelor of Information Systems (BIS) with 80.2% from Guru Gobind Singh Inderprastha University (GGSIPU), in 2003, from DELHI, INDIA. y y y y y y AWARDS I received two merit awards in Emirates Airlines, One for implementing Etisalat Project and other for program change with Skywards. Personal profile: Date of Birth: Gender: Fathers Name: Status: Nationality: Passport No:

20-06-81 Male Shree Madan Joshi Married. Indian. B5888561

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