System Requirements and Technical

Specifications for SalisAuto Integrated

Management Platform

1. Overview
Project Name: SalisAuto Integrated Management Platform
Prepared By: [Your Name]
Date: [Date]
Version: 1.0

The SalisAuto platform is designed to be an all-in-one solution for automotive service providers,
fleet managers, parts suppliers, and vehicle owners. It offers a variety of functionalities to
streamline automotive service operations, improve customer engagement, and support
predictive maintenance.

2. Functional Requirements
2.1 Core Functionalities

1. Garage Management and Scheduling

● Appointment Scheduling: Enable users to book, reschedule, and cancel appointments

via a centralized calendar.
● Job Order Management: Manage service requests with status updates, priority levels,
and technician assignments.
● Technician Assignment: Assign tasks based on skill, availability, and workload.
● Automated Reminders: Send appointment reminders and notifications to customers via
SMS or email.
● Fleet Maintenance Scheduling: Allow fleet operators to schedule routine maintenance
and repairs based on diagnostics data.

2. Customer Relationship Management (CRM)

● Customer Profiles: Maintain customer profiles, including contact information, service

history, and preferences.
● Service History Tracking: Record and display a comprehensive service history for
each customer.
● Automated Notifications: Notify customers about upcoming appointments, promotions,
and maintenance reminders.
● Feedback Collection: Provide post-service feedback options for customer satisfaction
monitoring.
 ● Loyalty and Rewards Program: Support loyalty point accumulation and redemption.

3. Inventory Management

● Real-Time Stock Levels: Track current inventory for parts and supplies, with alerts for
low stock.
● Automated Reordering: Automatically reorder parts when stock levels fall below set
thresholds.
● Supplier Integration: Connect with parts suppliers to streamline ordering and
availability checks.
● Stock Audits and Reporting: Generate reports for inventory audits and management.

4. Predictive Maintenance and Diagnostics

● Predictive Analytics: Use historical and real-time data to predict maintenance needs.
● Diagnostic Integration: Integrate with diagnostic tools for vehicle health monitoring and
maintenance alerts.
● Fleet Health Monitoring: Real-time tracking and alerts for fleet health, enabling
preemptive maintenance actions.

5. Financial Management and Reporting

● Invoicing and Billing: Generate and send invoices, track payments, and manage
accounts.
● Expense Tracking: Track costs for parts, labor, and overhead expenses.
● Revenue and Profit Analysis: Generate reports for revenue and profit margins.
● Customizable Reports: Provide financial and operational reporting templates.

6. Analytics and Reporting

● Dashboard with KPIs: Centralized dashboard displaying KPIs and other performance
metrics.
● Customer Insights: Analytics on customer engagement, repeat visits, and service
preferences.
● Inventory Reports: Usage, turnover, and stock levels for cost optimization.
● Fleet Utilization: Reports on vehicle downtime, usage, and maintenance schedules.

3. Non-Functional Requirements
These requirements specify the standards that ensure the platform’s reliability, performance,
and security.

3.1 Usability

● Intuitive User Interface: The platform should be easy to use, with minimal training
required.
● Cross-Platform Compatibility: Accessible on desktops, tablets, and mobile devices.
● Localization Support: Initially support English, with potential for multi-language support
in future versions.
3.2 Performance

● Response Time: Pages should load within 2 seconds under standard conditions.
● System Uptime: Maintain a minimum of 99.5% uptime.
● Data Processing Speed: Capable of handling up to 10,000 simultaneous transactions
per minute.

3.3 Scalability

● User Scalability: Capable of supporting up to 1 million users without significant

performance degradation.
● Data Scalability: Platform should be able to handle increased data from new clients and
services.
● Flexible Infrastructure: Cloud-based architecture to support rapid expansion and
modular scaling.

3.4 Security

● Data Encryption: Use AES-256 encryption for data at rest and SSL/TLS for data in
transit.
● Role-Based Access Control (RBAC): Implement permissions to restrict data access
based on user roles.
● Audit Logging: Maintain detailed logs for tracking user activity.
● Compliance Standards: Ensure adherence to relevant standards like GDPR, PCI-DSS,
and CCPA.
● Regular Security Audits: Conduct quarterly vulnerability assessments and penetration
testing.

3.5 Backup and Disaster Recovery

● Automated Backups: Perform daily backups to prevent data loss.

● Disaster Recovery Time: Achieve data recovery within 4 hours of any major incident.
● Data Retention: Store backups for a minimum of 90 days.

3.6 Maintainability

● Modular Codebase: Use a modular architecture to simplify updates and future feature
additions.
● Documentation: Comprehensive documentation for developers and administrators.
● Automated Testing: Continuous testing pipeline to catch bugs and ensure reliability.

4. Technical Specifications
4.1 System Architecture

The SalisAuto platform will utilize a microservices architecture hosted on a cloud infrastructure.
Key components include:
 ● Frontend: Web-based user interface built using ReactJS or AngularJS for responsive,
cross-platform accessibility.
● Backend: Core logic and API development using Node.js or Django, connected to a
relational database.
● Database: PostgreSQL for primary storage, with Redis or Memcached for caching to
improve performance.
● Microservices: Each core feature (e.g., CRM, Inventory, Scheduling) is a separate
microservice, allowing independent scaling.
● API Gateway: An API gateway (e.g., Kong or AWS API Gateway) to manage requests,
provide security, and handle user authentication.
● Cloud Infrastructure: Hosted on AWS or Azure for scalable, reliable cloud solutions.

4.2 Technology Stack

● Frontend:
○ Languages: HTML5, CSS3, JavaScript
○ Frameworks: ReactJS or AngularJS, Bootstrap for responsive design
○ APIs: RESTful APIs for backend integration
● Backend:
○ Languages: Node.js (JavaScript) or Django (Python)
○ Frameworks: Express (Node.js) or Django REST Framework (Python)
○ Authentication: JWT (JSON Web Tokens) for secure user sessions
● Database:
○ Primary Database: PostgreSQL for data integrity and relational data handling
○ Cache: Redis for caching frequently accessed data
○ Data Warehouse: Amazon Redshift or Google BigQuery for analytics
● Infrastructure and DevOps:
○ Hosting: AWS (EC2, RDS, S3) or Microsoft Azure
○ Continuous Integration/Deployment: Jenkins or GitLab CI/CD pipelines
○ Containerization: Docker for containerizing applications and Kubernetes for
orchestration
○ Monitoring and Logging: Prometheus and Grafana for monitoring, ELK Stack
(Elasticsearch, Logstash, Kibana) for centralized logging

4.3 Security Protocols

● Data Protection:
○ Use AES-256 encryption for stored data and TLS/SSL for data in transit.
○ Implement RBAC to manage access permissions across different user levels.
● Access Control:
○ Implement Multi-Factor Authentication (MFA) for administrators and key users.
○ Use Single Sign-On (SSO) options for enterprises.
● Compliance:
○ Adhere to data privacy standards, including GDPR for European clients and
CCPA for California-based users.
○ PCI-DSS compliance for secure payment processing.

5. Integration Requirements
The SalisAuto platform will integrate with third-party systems to enhance functionality:

1. Supplier and Parts Systems: APIs for real-time inventory checks, automated
reordering, and parts availability.
2. Fleet Telematics and Diagnostics: Integration with vehicle telematics systems for fleet
health data and predictive maintenance.
3. Payment Gateways: Integration with payment processors (e.g., Stripe, PayPal) to
enable secure transactions.
4. CRM and Marketing Tools: APIs to connect with marketing platforms for customer
engagement (e.g., HubSpot, MailChimp).
5. Reporting and Analytics Tools: Integration with data visualization tools like Power BI
or Tableau for advanced reporting.

6. Deployment Requirements
● Staging and Production Environments: Separate environments for testing (staging)
and live user access (production) to ensure smooth deployment.
● Automated Deployment: Continuous integration/continuous deployment (CI/CD)
pipeline to push updates and reduce manual errors.
● Rollback Mechanism: Capability to quickly revert to a previous version in case of
critical errors during deployment.
● Load Balancing: Use load balancers (e.g., AWS Elastic Load Balancing) to distribute
user requests and maintain platform responsiveness.

7. Testing and Quality Assurance

1. Unit Testing: Test individual components to ensure core functionality.
2. Integration Testing: Validate that modules interact as expected.
3. Performance Testing: Conduct load and stress testing to assess system limits and
optimize performance.
4. Security Testing: Perform vulnerability scans and penetration tests to identify security
flaws.
5. User Acceptance Testing (UAT): Engage users to validate that the platform meets their
needs and performs as expected.

8. Documentation and Training

● User Documentation: Provide end-user manuals and tutorials.
● Technical Documentation: Comprehensive developer guides for system architecture,
API usage, and integration points.
● Training Materials: Role-based training modules to onboard users effectively, with
video tutorials and interactive guides.
9. Conclusion
This System Requirements and Technical Specifications document outlines the functional and
technical specifications necessary to build a scalable, secure, and efficient SalisAuto Integrated
Management Platform. By adhering to these requirements, SalisAuto aims to deliver a high-
quality solution tailored to the needs of the automotive service industry, supporting growth, user
engagement, and operational efficiency.

This document serves as a blueprint for developers, system architects, and project managers
working on the SalisAuto platform. Please let me know if further details or modifications are
needed!