Walter O.:Thank you for contacting PlayStation, my name is Walter O.

how may I
assist you today?Remember: Please do not refresh your screen as it will disconnect
the chat session. Thanks!Me:I was charged for a year of psn and would like a
refund, I have a year of psn as a gift to use instead Me:I had auto pay on by
mistake Walter O.:I'm really sorry to read about the inconvenience you are having
with the subscription. I will be glad to provide a resolution in our first contact
and make it fast and easy for you! We'll be working with the PlayStation ID entered
in the pre-chat form. Let me proceed with your refund request. Please note for
future reference, the Refund ID is the number the system provides you in the
ChatBot. It can be found on the link below and will be required for future refund
contacts https://support.playstation.com/s/article/Requesting-a-Refund?
language=en_US. Let’s get started, can you please provide the following
information:-Are you the owner of the payment method used to make the transaction
in question? -May I please know the name of the subscription?Me:Yes I am the
ownerMe:I have a support ID 25133339Me:It was 59.99 for Sony PlayStation plusWalter
O.:Thank you so much! Please allow me to mention that every time the account is
signed up for a trial or membership, the system will automatically default the
renewal option to “ON”.And by the way, I’ve made sure the auto-renewal is disabled,
and the billing information removed to prevent further charges. As friendly
reminder, you can find the steps to disable renewal services here:
https://support.playstation.com/s/article/Cancel-Auto-Renewal-for-Subscription-
Services?language=en_US I'm sorry, due to the restrictions outlined in the
PlayStation Store Cancellation Policy; a refund cannot be made for this
transaction. I'm sorry to know you contacted us expecting refund and we were not
able to fulfill your request today. I don't want to let you go without asking you;
Is there anything else we can help you with?Me:I have a psn gift to use for this
year Walter O.:Andrew, I understand you'll like a refund today for this auto
renewed subscription. I recommend you to save this gift card and use it when your
current subscription ended in order to seize that gift card since the expiration
date used to be nonexistent. Believe me I would really like to help you however we
are unable to make an exception to our Cancellation Policy since the content was
already downloaded, we no longer have to option to provide a refund. I kindly
invite you over to review our policy for refunds on the following link:
https://www.playstation.com/en-us/network/legal/cancellation-policy/ In the future
if you have the need of a refund and you see it qualifies, do not hesitate to
contact us and we will be more than happy to assist you with your request. Once
again, I'm truly sorry we were not able to provide a refund today.Me:That’s what
just happened now Me:I waited and got charged for it instead of using the gift
card. Walter O.:I completely understand your request Andrew. I am a gamer myself
and I'm with you on this. Is not that I want to deny your refund request today but
due to our cancellation policy a refund cannot be made on this occasion. Believe
me, if there were any other option for you I would have gladly processed it
already. At this point we do not have any other options but, beside this, Andrew
allow me ask you; Is there anything else I can gladly try to do for you?Me:Is there
someone else I can talk to?Me:That does have an authority over the matterWalter
O.:I understand Andrew, let me know with who would you like to talk?Me:Is there
anyone on your end that can’t help me, I do not want to have to work with my bank
over this, as it shouldn’t be that big of a dealWalter O.:Are you still with me?
I’m afraid the system may disconnect us soon if there is no activity, please reply
back to ensure we keep our chat active.Walter O.:I understand your situation
Andrew, but in this case in order to proceed with this current request, we need you
specify the person you want to talk about this refund request.Me:Is there some
authority that over sees your operation ?Me:That could help with this issue ?Walter
O.:Yes!Walter O.:I can most definitely transfer you to one of our supervisors on
the line, however please keep in mind that we all handle the same processes and
information. With that in mind, would you like to be transferred?Me:OkWalter
O.:Perfect!Walter O.:Allow me a moment meanwhile I transfer you right
noe.Me:ThanksPlease wait while we transfer your chat to the next available
agent.Santiago F. is your new agent for the chat session.Santiago F.:Thank you for
contacting PlayStation, my name is Santiago F. how may I assist you today?Remember:
Please do not refresh your screen as it will disconnect the chat session. Thanks!
Santiago F.:Hello good afternoon, Andrew! This is Santiago, I am the supervisor on
duty! I’ll gladly continue checking on your request, allow me a moment while I
check more information on your account, in the meantime we would like to know how
can we help with your request.Santiago F.:Are you still with me? I´m afraid the
system may disconnect us soon if there is no activity, please reply to ensure we
keep our chat active?Me:I need help with a refund for 1 year psn , as I have it for
a gift was waiting for it to expireMe:As a customer I am hoping for the opportunity
you can provide for this refundSantiago F.:Thanks for your patience and the details
provided! By checking the previous interaction, I see that you are requesting a
refund for the recent PS Plus renewal charge completed in your PSN Account, have I
understood your concern correctly?Me:YesSantiago F.:Thank you for confirming, I'll
review the case details from my end for you, please allow me a moment and feel free
to reply anything within 2 minutes to keep the interaction active.Me:I appreciate
the patience , I’m feeding the kids at the momentSantiago F.:I am still researching
on your case; I appreciate your time.Me:Ok tySantiago F.:Thank you so much for
waiting, Andrew. Are we still connected?Me:YesSantiago F.:Perfect, I worked on your
request and as we really want to help you I'm glad to let you know that I will
process your refund back to your PayPal Account as a one-time exception. Please be
aware that due to the transaction being a subscription auto-renewal this refund is
not eligible per our policy. For information on refund eligibility, please consult
our Cancellation Policy on PlayStation.com. You will receive a confirmation email.
It may take up to 1-2 billing cycles to post to your statement. For reference your
case # is 57664281. Before I proceed do you have any further questions? Also, do
you have access to the PSN email address?Me:I have access yes and Ty very much for
this , I’ll add this year today as well as fix my auto renewals Santiago F.:Sounds
great! I am extremely happy we could resolve your refund request on your first
contact for this transaction today! By the way the confirmation email will arrive
soon.We would appreciate if you could answer a short survey that will pop up when
you press the "End Chat" button. Your feedback really helps us improve.
Before I let you go do you have any other request?Santiago F.:From our side, it has
been a big pleasure assisting you. Thank you for contacting PlayStation, I hope you
enjoy the rest of your day.