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Coc Level - 1

The document outlines a series of tasks for a Level-1 IT exam, including connecting peripheral devices, configuring network settings, installing application software, and creating user accounts. It also details the installation of antivirus software and the prioritization of client requests based on department response times. Additionally, it includes tasks related to documenting hardware specifications and preparing reports for various departments.

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Jemal Seid
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42 views4 pages

Coc Level - 1

The document outlines a series of tasks for a Level-1 IT exam, including connecting peripheral devices, configuring network settings, installing application software, and creating user accounts. It also details the installation of antivirus software and the prioritization of client requests based on department response times. Additionally, it includes tasks related to documenting hardware specifications and preparing reports for various departments.

Uploaded by

Jemal Seid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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COC LEVEL -1 / EXAM.

Task- 1.Connecting the peripheral devices; mouse, key board,


monitor/video cables/,net work cables, adapter socket to outlet
power---------

Task-2. Configure your computer to use the following


network resources
a. IP Address 192.168.1.(___)
b. Subnet Mask 255.255.255.0
c. Default Gateway (Router) 192.168.1.1
d. Preferred DNS213.55.96.168
e. Alternate DNS 213.55.96.148

Task-3. installs application software


2.1Install office 2003 from the CD-ROM you are provided.
2.2Install Upgrade office 2007 with the previous version.
2.3 Install Custom offices 2007. Word. Excel only.

Task-4 . prepare office 2007 minimum System Requirements your pc $


save on the desk top by file name Requirements .

Minimum Os requirements
Minimum Hard ware requirements

Task-5.Create the following structures on my documents.


coc
Assessement Regestrar
ICT Requirments Regular

Task-6. Prepare an Excell Documents about hardware


specification
$ save on the desk top by the file name info under ICT folder.
6.1 Hardware specification

Hard ware type manufacturer remar


k
Model name
Os name
Bios version/date
processor
Total physical memory
System model
System type
Os manufacturer

Task-7. Install and configure printer and print the above


document.
Task- 8. create the following user accounts as follows
User Name Password Privilege (Group
Membership)
New guest 123@coc Power User

Task-9. protect application or system software


1.1 Install MacAfee Antivirus and Configure the following items
1.2 Manually Scan the specific Drive and folders (D drive or any folders)
1.3 Auto Scan Schedule – Weekly every Monday at 10:30 PM
1.4 Configure this antivirus to update automatically daily 3AM at local time

Task-10.Accepts user request and prioritize these requests based on


problems type and user level agreement time

-Assume that you are it technician in the commercial bank or Ethiopia. You received
the following client request from different department this morning.

A. Ato Addisu Ejigu from public relation department his computer is


unable to start/patients.
B. Ato Melaku form finance department his Peachtree program is not
functional its reboot/shut down/when he is trying to prepare a payroll.
C. W|ro Aberash from manager office need to listen music but her
computer has the problem on media player.
D. W|ro Abeba from human resources department her printer stop
wording while printing attendance
E. Ato Belete from manager office needs paper to print his annual report.

User level agreement


Departments Response time
Manager office Within 30 min
Finance Within 45 min
Human resource Within 1hour
Public reaction Within 1:30 hour

Task-10.1. Record all relevant requests using bellow table template.

No Name of Department Problem Priority remark


client description

Task-10.2. set the priority based on problems type and user level agreement.
No Name of Department Problem Priority remark
client description

GOOD LUCK!!

27/9/2008

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