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TB20230616 Failing Update 1.8.7 Procedure

This technical bulletin addresses an issue with the NW6000 systems where service pack updates fail if the LTRM is full. It provides a procedure to create space on the hard drive using a script in PuTTy to allow for successful updates. For further assistance, customers are directed to contact Customer Support.

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Lucas Barrios
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27 views2 pages

TB20230616 Failing Update 1.8.7 Procedure

This technical bulletin addresses an issue with the NW6000 systems where service pack updates fail if the LTRM is full. It provides a procedure to create space on the hard drive using a script in PuTTy to allow for successful updates. For further assistance, customers are directed to contact Customer Support.

Uploaded by

Lucas Barrios
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Netwave Systems B.V.

Technical Bulletin
Blauw-roodlaan 100,
2718 SJ Zoetermeer
The Netherlands
Phone: +31 (0)881181500
Reference number: TB20230616 Service : +31 (0)621502167

Mcurdo Ltd.
Date: 16/06/2023 Holbrook Court,
E1 Cumberland Business Centre
Northumberland Road,
Southsea, Hampshire P05 1DS
Subject: Failing update procedure NW6000
Phone: +44 (0)23 9262 3900

www.seasofsolutions.com
Product(s) involved: NW6000

Dear valued Partner & Service Agent,

In reference to our SB20230613 concerning NW6000 service packs up to v1.8.5, please find additional
information as indicated in that bulletin.

We have noticed that on some NW6000 systems, which are running on 1.8.5 and earlier, if the LTRM becomes
full, a service pack cannot be updated successfully. This event can be recognized when the configurator is used
to update the VDR and connected devices. During the upload from v1.8.7, the configurator can stall and the
green connection indicator will turn red.

Please follow the instructions below to create space on the hard drive in order to successfully install the new
service pack.

Procedure

1) Open PuTTy and log in with username and password as provided during training.

Chamber of Commerce The Hague 27273351 ● VAT number NL8139.79.882.B01


All transactions are subject to our General Terms and Conditions available at www.seasofsolutions.com
2) Copy the following script to the command line in PuTTy.
(copy & paste, use right mouse key to paste in PuTTy)

pushd /media/sda1/recordings;while true ; do space=$(df -P /dev/sda1 | awk '$1 !~ /Filesystem/ {print


$4}'); if [[ ${space} -gt 4194304 ]]; then break; fi ; ls -tr | head -n 10 | xargs -r /bin/rm; done; popd;
reboot;

3) Press the enter key to run the script.


When it completes the VDR will reboot.

4) Close the Putty program and follow the instructions from bulletin SB20230615 again.

For further information contact Customer Support at [email protected].

Yours Sincerely,

Jonathan Cooper
Customer Support Manager

Chamber of Commerce The Hague 27273351 ● VAT number NL8139.79.882.B01


All transactions are subject to our General Terms and Conditions available at www.seasofsolutions.com

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