Service Guide

imagePRESS C7000VPe Service Guide

Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
E-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePRESS C7000VPe.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.

REVISION HISTORY

Revision Date Sections Details

April 2013 All Release of the imagePRESS C7000VPe Service Guide.

imagePRESS C7000VPe Service Guide April 2013

Page ii
 imagePRESS C7000VPe Service Guide

COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.

© Canon U.S.A., Inc. 2013. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon
Inc. imagePRESS is a registered trademark of Canon U.S.A., Inc.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Guide constitutes confidential information of Canon
U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No
part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or
mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to
indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of
Service Provider’s possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imagePRESS C7000VPe, you agree that the imagePRESS
C7000VPe and its related hardware/software accessories will not be exported from the United States
except in strict accordance with the Export Administration Regulations of the U.S. Department of
Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability
dates listed herein are subject to change without notice. The latest version is available online at the ISG
Central and e-Support Web sites noted above. Please make certain that you are using the latest version.
Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.

imagePRESS C7000VPe Service Guide April 2013

Page iii
 imagePRESS C7000VPe Service Guide

Contents
I. Product Overview and Configuration................................................................................................ 1
A. Overview .......................................................................................................................................... 1
1. imagePRESS C7010VP Series features applied to the imagePRESS C7000 VPe:.................. 1
2. The Remanufacturing Process ................................................................................................... 2
B. Configuration.................................................................................................................................... 6
II. Configured Accessories ..................................................................................................................... 9
A. POD Deck-A1e................................................................................................................................. 9
B. Saddle Finisher-AB2e ...................................................................................................................... 9
C. imagePRESS Server A2200e .......................................................................................................... 9
III. Hardware Accessory Options ..........................................................................................................10
A. Color Image Reader-H1 .................................................................................................................10
B. DADF-R1........................................................................................................................................10
C. Tab Feeding Attachment-C1..........................................................................................................10
D. High Capacity Stacker-C1..............................................................................................................10
E. Document Insertion Unit-C1...........................................................................................................10
F. Professional Puncher-B1 with Integration Unit-A1.........................................................................11
G. Booklet Trimmer-D1 .......................................................................................................................11
H. Two-Knife Booklet Trimmer-A1......................................................................................................11
IV. Dealer Sales/Service Authorization.................................................................................................12
V. Educational Training.........................................................................................................................13
A. imagePRESS C7000VPe Training.................................................................................................13
1. Learning Path for Service Technicians using the “Old” Blended Training Program ................. 14
2. Learning Path for Service Technicians using the “Current” Blended Training Program .......... 15
3. Learning Path for Systems Engineers ...................................................................................... 16
B. Certification ....................................................................................................................................16
C. Who Should Attend ........................................................................................................................16
D. Accessory Training Modules ..........................................................................................................17
E. Training Facilities ...........................................................................................................................17
1. Online Course Training Facilities.............................................................................................. 17
2. Classroom Training Facilities.................................................................................................... 17
F. Course Equipment .........................................................................................................................17
G. Service Materials............................................................................................................................18
VI. Servicing Notes .................................................................................................................................19
A. Power and Plug Requirements ......................................................................................................19
B. Installation Weight & Dimensions ..................................................................................................21
C. Installation Space Requirements ...................................................................................................23
D. Estimated Installation Times ..........................................................................................................25
E. imageWARE Remote .....................................................................................................................26
F. LMS (License Management System).............................................................................................27
G. Content Delivery System Web Site................................................................................................28
H. Recommended System Engineer Requirements...........................................................................29
I. Firmware Upgrades Using the Service Support Tool ....................................................................30
1. Upgrade Functions:................................................................................................................... 30
2. Backup / Restore RAM Data..................................................................................................... 30
J. Computer Requirements for Downloading Firmware.....................................................................31
K. Hard Disk Drive Handling...............................................................................................................31
L. Special Tools, Solvents & Oils .......................................................................................................32
M. Solvents and Oils ...........................................................................................................................33
N. Consumables .................................................................................................................................34
O. Consumable Parts..........................................................................................................................36
P. Periodically Replaced Parts ...........................................................................................................43

imagePRESS C7000VPe Service Guide April 2013

Page iv
 imagePRESS C7000VPe Service Guide

Q. Periodic Maintenance.....................................................................................................................45
R. Soft Counter ...................................................................................................................................48
S. MEAP Counter ...............................................................................................................................49
VII. Suggested End-User Customer Service Offerings ........................................................................50
A. Monthly Copy Volume ....................................................................................................................50
B. Limited Warranty Support ..............................................................................................................51
1. End-User Limited Warranty Conditions .................................................................................... 51
2. IPQ-2 Drum Limited Warranty .................................................................................................. 51
3. Flat-Rate Program .................................................................................................................... 51
4. Warranty Parts for Repair ......................................................................................................... 53
5. e-Tag......................................................................................................................................... 55
6. Online Limited Warranty Credit Inquiry..................................................................................... 57
C. Service Parts Availability................................................................................................................61
D. Parts Support Program for the imagePRESS Server ....................................................................62
VIII. Product Technical Support Offerings .............................................................................................63
A. Dealer Support Requirements .......................................................................................................63
B. Canon USA Support Offerings .......................................................................................................64
1. Canon USA Technical Support Center ..................................................................................... 64
2. NAVI.......................................................................................................................................... 66
3. Internet Support ........................................................................................................................ 69
IX. Appendix ............................................................................................................................................72
A. Specifications .................................................................................................................................72
B. Canon imagePRESS C7000VPe Limited Warranty.......................................................................79
C. Canon IPQ-2 Drum Limited Warranty ............................................................................................80
D. List of Tables ..................................................................................................................................81
E. List of Figures.................................................................................................................................82

imagePRESS C7000VPe Service Guide April 2013

Page v
 imagePRESS C7000VPe Service Guide

I. Product Overview and Configuration

A. Overview
The imagePRESS C7000VPe is a Canon Certified Remanufactured
imagePRESS based on the imagePRESS C7000VP/C6000VP/C6000. The
remanufacturing process is comprehensive. A team of Canon trained
technicians thoroughly inspected, cleaned and remanufactured the
imagePRESS products. The imagePRESS C7000VPe remanufacturing
process adds value by providing new service parts to improve the quality to
that of the imagePRESS C7010VP.
This remanufactured model has been assigned a new model name and serial
number and has had its meter reset. Since this is not a brand new machine
but remanufactured, extensive testing must be performed to confirm the
machine quality and performance. Therefore, the remanufactured
imagePRESS C7000VPe 101 meter may read between 3,000 and 7,500
prints/copies. This model contains new and refurbished parts and fully meets
the original equipment manufacturer’s quality and operational standards for
this Factory Certified machine.
The POD Deck-A1 and Saddle Finisher-AB2 have been remanufactured into
the POD Deck-A1e, and Saddle Finisher-AB2e respectively and fully meets
the original equipment manufacturer’s quality and operational standards. In
addition, there is a new imagePRESS Server A2200e, a custom
imagePRESS Server configured specifically for the imagePRESS C7000VPe.
These Remanufactured accessories along with the imagePRESS Server are
available with the imagePRESS C7000VPe as standard items.
1. imagePRESS C7010VP Series features applied to the imagePRESS
C7000 VPe:
 Reliability:
o Parts Life improvement (using the imagePRESS C7010VP
service parts)
o The maximum monthly volume was increased to 1,000,000
Letter sized impressions per month
 Image Quality and Consistency:
o New Airflow technology
o Density Stabilization Technology & Hydro Thermal Sensor
 Productivity:
o Faster printing speeds for jobs containing duplex and simplex
sheets
o Faster printing speeds for jobs containing multiple types of
media
o Faster printing speeds for jobs containing tabloid sheets

imagePRESS C7000VPe Service Guide April 2013

Page 1
 imagePRESS C7000VPe Service Guide

 Usability:
o The mechanical adjustment for paper skew can be made from
the User Interface.
o Auto-ejection Feature will clear media from a jam to collect in
either the POD Escape tray, Duplex Paper Path or the Saddle
Finisher Tray
2. The Remanufacturing Process
1. All safety related parts are replaced (power cords, breakers, fuses,
thermostats and protective switches).
2. Pertinent engineering changes are implemented (updated parts,
firmware, etc.).
3. Hard disk drives are replaced or erased and reimaged.
4. Each module is inspected for damage during the remanufacturing
process. Subassemblies and parts are replaced as needed.
5. All paper path areas are thoroughly cleaned, and evaluated during
the reassembly process.
6. Almost all bearings are replaced in the Main Station, Finisher and
Sub Station. All bearings are replaced in the fixing units.
7. The fixing units are completely disassembled, cleaned and tested.
The fixing unit tests are the same as for a newly manufactured
fixing unit: a belt alignment test, pressure spring force test and a
complete function check test (checks sensors, web advancement,
temperature, refresh and cleaning roller engagement and belt
timing).
8. All of the reworked major sub-assemblies are inspected by the
operator performing the rework as well as an inspector.
9. After the entire module has been reworked and re-assembled it is
inspected as an assembly.
This model brings the following capabilities to commercial printers, In-plant
Central Reproduction Department (CRD) facilities, quick printers and digital
printers:
 A Segment 5 device that prints and copies Color and Black & White
(B&W) sheets at speeds of up to 70 ppm (pages-per-minute).
 Prints images at up to 1200 dpi (dots per inch) x 1200dpi with 256
halftones resolution.
 A maximum paper size of 13" x 19.2” is supported. Standard paper
sources two paper trays with a capacity of up to 1,000-sheets each.
Adding the optional POD Deck-A1e, the device can hold a maximum of
6,000-sheets.
 Canon’s oil-free V Toner utilizes exceptionally small particles containing
micro-dispersed wax so toner fixes evenly and lays flat, resulting in
sharp, vivid, dense images and a smooth finish that looks and feels like
offset printing.

imagePRESS C7000VPe Service Guide April 2013

Page 2
 imagePRESS C7000VPe Service Guide

 The ARCnet (Attachable Resource Computer Network) communication

cable connects the main engine to ARCnet compatible accessories.
 Built-in Automatic Press Calibration sets the proper color densities
without operator intervention, while Canon’s Advanced Developer
technology maintains a constant supply of fresh developer to ensure
color consistency from side to side, page to page, and job to job.

imagePRESS C7000VPe Service Guide April 2013

Page 3
 imagePRESS C7000VPe Service Guide

Table 1 – Model Comparison

Model
Feature
imagePRESS C7000VP imagePRESS C7000 VPe imagePRESS C7010VP
1
Copy / Print Speed
Up to 70 ppm (LTR) Up to 70 ppm (LTR) Up to 70 ppm (LTR)
(LTR, Color / B&W)
Optimum Performance Approximately 70,000 to Approximately 70,000 to Approximately 70,000 to
Range (copies/prints) 300,000 300,000 300,000
Maximum Monthly Copy
Volume (copies/prints) Approximately 568,000 Approximately 1,000,000 Approximately 1,000,000

17 lb bond to 110 lb cover 17 lb bond to 110 lb cover 16 lb bond to 120 lb cover

Paper Weight 2
(64 g/m² to 300 g/m²) (64 g/m² to 300 g/m²) (60 to 325 g/m )
2 Main Unit +
Standard Paper Capacity Main Unit Main Unit
2 POD Deck-A1e
(20 lb bond (80 g/m ) up to 2,000 sheets up to 2,000 sheets
up to 6,000 sheets
POD Deck POD Deck-A1e
Optional Optional
up to 4,000 sheets (Standard)
Secondary POD Deck
Optional Not Supported Optional
up to 4,000 sheets

Paper Deck Unit Optional Not Supported Optional

Stack Bypass Optional Not Supported Optional

Finisher-AB1 Finisher-AJ1
(Optional) Saddle Finisher-AB2e (Optional)
Finishing
Saddle Finisher-AB2 (Standard) Saddle Finisher-AJ2
(Optional) (Optional)
imagePRESS Server
imagePRESS Server Optional Optional
A2200e (Standard)

imagePRESS CR Server Optional Not Supported Optional

High Capacity Stacker Optional Optional Optional

Secondary High Capacity

Optional Not Supported Optional
Stacker

Perfect Binder Optional Not Supported Optional

Booklet Trimmer Optional Optional Optional

Two Knife Booklet Trimmer Optional Optional Optional

Professional Puncher /
Optional Optional Optional
Integration Unit

Color Image Reader Optional Optional Optional

DADF Optional Optional Optional

1 Maintains print speed regardless of paper weight based on LTR sized paper.
2 The Marking Engine, Fixing Unit, and Power Station Unit all make up what is hereinafter referred to as the “Main Unit.

imagePRESS C7000VPe Service Guide April 2013

Page 4
 imagePRESS C7000VPe Service Guide

Table 2 – Model Features

Feature imagePRESS C7000 VPe
1
Copy / Print Speed Up to 70 ppm (LTR)
Optimum Copy Volume (copies/prints)
Approximately 70,000 to 300,000
(Approximately)
LTR, 300 dpi 80 ipm (images per minute)
Scan Speed
LTR, 600 dpi 50 ipm
Scan / Copy Up to 600 x 600 dpi
Resolution
Print Up to 1,200 x 1,200 dpi
ADF (Automatic Document Feeder) Duplexing ADF (Standard)
ADF Capacity (20 lb bond (80 g/m²)) Up to 100 sheets
Maximum Paper Size 13” x 19.2”
Paper Weight 17 lb bond to 110 lb cover (64 g/m² to 300 g/m²)
Paper Capacity Two Paper Drawers: Up to 1,000 sheets each
2 Standard
(20 lb bond (80 g/m ) POD Deck-A1e: Up to 4,000 sheets
Multiple Copies 1 to 9,999 sheets
Printer Memory 1.5 GB
Hard Disk Drive Two 80 GB hard disk drives
Warm Up Time From Power On Approximately 7 minutes
(@ 68°F (20°C)) From Sleep Mode Approximately 7 minutes
FCOT (First Copy Output Time) Approximately 29 seconds
Toner Yield (LTR) Up to 35,500 images @ 10% image duty
Drum Yield (LTR) Up to 850,000 images
Print Standard
Copy Optional
Mail Box Standard
Universal Send Optional
Standard Ethernet 100Base-TX/10Base-T
Network
USB 2.0 High Speed Interface
Remote UI Standard
MEAP Capability Standard
1 Maintains print speed regardless of paper weight based on LTR sized paper.

imagePRESS C7000VPe Service Guide April 2013

Page 5
 imagePRESS C7000VPe
00VPe Service Guide

B. Configuration
Note: Configurations shown are for reference purposes only and are subject
to change without notice
notice. Please refer to the Dealer Price List on the ISG
Central Website for the most up
up-to-date Item Numbers.

Table 3 – Product Configuration

3
Item Item Number

imagePRESS C7000VPe shown

4
imagePRESS C7000VPe 1394B045AA

Table 4 – Hardware Accessories

Hardware Accessories
3
Item Item Number
5
Color Image Reader-H1 Set 0468B006AA
DADF-R1 0470B002AC
Platen Cover Type K 1121B001AA
Professional Puncher-B1
B1 with Professional Puncher Integration Unit
Unit-A1 2825B004AA
Plastic Comb 19-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B001AA
Twin Loop 21-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B002AA
Twin Loop 32-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B003AA
Color Coil 44-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B004AA
Velo Bind 11-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B005AA
Loose Leaf 3-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B006AA
Loose Leaf 5-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B022AA
Pro Click 32-Hole
Hole Punch LTR
LTR-A1 (Die for Professional Puncher-B1) 3028B021AA
High Durability Plastic Comb 19
19- Hole Punch LTR-A1(Die for Professional Puncher-B1)
B1) 3028B033AA
High Durability Color Coil 44
44-Hole Punch LTR-A1(Die for Professional Puncher-B1) 3028B034AA
High Durability Loose Leaf 3
3-Hole Punch LTR-A1(Die for Professional Puncher-B1) 3028B035AA
Booklet Trimmer-D1 2898B001AA
Two-Knife Trimmer-A1 2827B002AA
3 Item Numbers and Part Numbers are subject to change without notice.

3 Item Numbers and Part Numbers are subject to change without notice.
4 Includes the imagePRESS C7000VPe, POD DeckDeck-A1e, Saddle Finisher-AB2e,
AB2e, imagePRESS Server A2200e, and the X-Rite
X
Eye-One Spectrophotometer
5 The set includes the Color Image Reader
eader-H1 and Reader Attachment Kit-A1.
A1. Requires the Platen Cover Type K or DADF-R1
DADF

imagePRESS C7000VPe Service Guide April 2013

Page 6
 imagePRESS C7000VPe Service Guide

Table 4 – Hardware Accessories Continued

Hardware Accessories
3
Item Item Number
6,7
Document Insertion Unit-C1 Set 0518B002AA
High Capacity Stacker-C1 1741B002AB
Stacker Dolly-A1 1091B001AA
Convenience Stapler-A1 1348V957
Tab Feeding Attachment-C1 2389B001AA
3 Item Numbers and Part Numbers are subject to change without notice.

Table 5 – System Options

System Options
3 8
Item Item Number eLAN Number
Remote Operators Software Kit-B1 4001B002AA
Voice Guidance Kit-B1 9598A006AA
Barcode Printing Kit-D1 3999B001AA
ADF Access Handle-A1 1095B001AA
Key Switch Unit-A2 8203A002AA
Braille Label Kit-E1 7518A003AA
Card Reader-C1 6575A001AB
Basic Card Set 0500A002AC
Copy Card Set 1 (1-30) 0499A004AB
Copy Card Set 2 (31-100) 0499A005AA
Copy Card Set 3 (101-200) 0499A006AA
Reader Attachement-A1 1398B001AA
System Accessory Attachment Kit-A1 2380B001AB
Secure Watermark-B1 1082B006AA 1082B010AA
HDD Data Encryption Kit-B3 1897B002AA
HDD Data Encryption Kit-B9 1897B004AA
HDD Data Erase Kit-C1 4002B002AA 4002B004AA
Voice Guidance Kit-B1 9598A006AA
Access Management System Kit-B1 1642B008AB 1642B010AA
3 Item Numbers and Part Numbers are subject to change without notice.

6 Document Insertion Unit-C1 and Inserter Attachment Kit-A1

7 Option for the Saddle Finisher-AB2e
8 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site.

imagePRESS C7000VPe Service Guide April 2013

Page 7
 imagePRESS C7000VPe Service Guide

Table 6 – Print Controller Options

Print Controller Options
3 8
Item Item Number eLAN Number
Color Universal Send Kit-G1 1332B002AA 1332B006AA
9
Universal Send PDF Advanced Feature Set-A1 1323B002AA
9
Universal Send PDF Security Feature Set-A1 1324B002AA
9
Digital User Signature PDF Kit-A1 1326B002AA
Encrypted Secure Print Software-D1 1337B006AA 1337B011AB
Removable HDD Kit-B3 (for imagePRESS Server A2200e) 0134B005AA
Integrated Interface and Stand-A1 (Option for the imagePRESS
1099V652
Server A2200e)
Graphic Arts Package, Premium Edition V2.2 7752A022AA
SeeQuence Compose 2351B003AA
SeeQuence Impose 6596A035AA
SeeQuence Suite 6596A037AA
Braille Label Kit-E1 7518A003AA
3 Item Numbers and Part Numbers are subject to change without notice.
8 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web
site.

Table 7 – Consumables
Consumables
3
Item Item Number
IPQ-2 Black Toner 0436B003AA
IPQ-2 Cyan Toner 0437B003AA
IPQ-2 Magenta Toner 0438B003AA
IPQ-2 Yellow Toner 0439B003AA
IPQ-2 Drum 0444B003AA
Black Starter 0440B001AA
Cyan Starter 0441B001AA
Magenta Starter 0442B001AA
Yellow Starter 0443B001AA
Staple-N1 1007B001AA
Staple-P1 1008B001AA
3 Item Numbers and Part Numbers are subject to change without notice.

9 Option for Color Universal Send Kit-G1

imagePRESS C7000VPe Service Guide April 2013

Page 8
 imagePRESS C7000VPe Service Guide

II. Configured Accessories

A. POD Deck-A1e
 Holds up to 4,000 sheets (@ 20 lb bond (80 g/m2))
 Supports paper sizes up to 13" x 19 .2"
 Paper Weight: 17 lb bond to 110 lb cover (64 g/m2 to 300 g/m2)
 The imagePRESS C7000VPe only supports only one (1) POD Deck

B. Saddle Finisher-AB2e
 Contains two trays, which holds up to 5,000 sheets (LTR @ 20 lb bond
(80 g/m2)) (the top tray holds up to 3,000 sheets with the high volume
stack mode and the lower tray holds up to 2,000 sheets)
 Can corner or double staple up to 100 sheets of paper (@ 20 lb bond
(80 g/m2))
 Saddle Stitch Booklet Finishing capability for up to 20-sheets (@ 20 lb
bond (80 g/m2)) or 80 imaged sides.
 Paper weight: 17 lb bond to 110 lb cover (64 g/m2 to 300 g/m²)
 The imagePRESS C7000VPe only supports the Saddle Finisher-AB2e

C. imagePRESS Server A2200e

 A high-performance external print controller designed for corporate in-
plants, Pay-For-Print, and commercial printers.
 Operates in both Windows and Macintosh environments
 Supports PostScript 3, PPML 2, EPS, PDF Version 1.3-1.7, JPEG (with
GAPPE), TIFF 6.0 JDF, PDF-X1a
 Preloaded features include the Graphic Arts Package, Compose and
Impose Production Printing Package (without Preflight functions)
 Optional packages include the Graphic Arts Package Premium Edition
 Utilities include Fiery Command WorkStation, Hot Folders, Fiery Remote
Scan, Fiery Clone Tool, Fiery Bridge
 The optional Integrated Interface & Stand-A1 includes a furniture stand,
monitor, keyboard and mouse
 The imagePRESS C7000VPe only supports the imagePRESS Server
A2200e

imagePRESS C7000VPe Service Guide April 2013

Page 9
 imagePRESS C7000VPe Service Guide

III. Hardware Accessory Options

A. Color Image Reader-H1

 Accepts originals Sheet, Book, 3D Objects Up to 4.4 lb (2 kg)
 Resolution 600 dpi x 600 dpi, 256 graduations
 Supports original paper sizes up to 11” x 17”
 Scanning Speed: up to 80 ipm (300 dpi), 50 ipm (600 dpi) (with the
DADF-R1 attached)

B. DADF-R1
 Duplexing Automatic Document Feeder
 Up to 100 sheets capacity (@ 20 lb bond (80 g/m2))
 Supports original paper sizes up to 11” x 17”
 Scanning Speed: up to 80 ipm (300 dpi), 50 ipm (600 dpi)
 Paper Weight: 13 lb bond to 80 lb cover (50 g/m2 to 216 g/m2)
 Requires the Color Image Reader-H1

C. Tab Feeding Attachment-C1

 Installs to the paper drawers of the Main Unit and the POD Decks
 Ensures reliable feeding of tab paper from the drawer.

D. High Capacity Stacker-C1

 Provides large stacking for paper sizes up to 13" x 19 .2"
 Capacity of up to 5,000 sheets (@ 20 lb bond (80 g/m2))
 An output tray located on top of the stacker supports up to 1,000 sheets
 The optional Stacker Dolly-A1 (a rolling removable dolly) transports large
amounts of output to off-line finishing devices
 The imagePRESS C7000VPe Only supports one (1) High Capacity
Stacker.

E. Document Insertion Unit-C1

 Option to insert pre-printed cover sheets into a saddle stitch job
 Installs directly on top of the Saddle Finisher-AB2e
 The upper tray and a lower tray have a capacity of up to 200 sheets
each (@ 20 lb bond (80 g/m2))
 Supports 17 lb bond to 110 lb Cover (64 g/m2 to 300 g/m2)
 Requires the Saddle Finisher-AB2e

imagePRESS C7000VPe Service Guide April 2013

Page 10
 imagePRESS C7000VPe Service Guide

F. Professional Puncher-B1 with Integration Unit-A1

 Provides users with a variety of punch patterns, which are available as
die sets (replaced by the end-user)
 Provides the end-user the ability to create off-line plastic spiral bound
books.
 Supports LTR and Tab size paper 20 lb bond to 80 lb Cover (64 g/m2 to
216 g/m2)

G. Booklet Trimmer-D1
 Connects to the Booklet Tray of the Saddle Finisher-AB2e
 Provides adjustable front trimming of saddle-stitched booklets
(approximately 100 pages)
 The Conveyor Tray can hold approximately 30 booklets
 Requires the Saddle Finisher-AB2e

H. Two-Knife Booklet Trimmer-A1

 Connects to the Booklet Trimmer-D1
 Provides adjustable top and bottom side trimming of a saddle stitch
saddle-stitched booklets (approximately 100 pages)
 The Conveyor Tray can hold approximately 30 booklets (uses the
Conveyor Tray of the Booklet Trimmer-D1)
 Requires the Booklet Trimmer-D1

imagePRESS C7000VPe Service Guide April 2013

Page 11
 imagePRESS C7000VPe Service Guide

IV. Dealer Sales/Service Authorization

To obtain and maintain authorization to sell or service the imagePRESS
C7000VPe, every Authorized Reseller’s location must have at least two (2)
technicians who have successfully completed the imagePRESS C7000VPe update
training program. Additionally, a dealership must have at least one (1) Systems
Engineer that has successfully completed the imagePRESS C7000VP Systems
training program. By meeting this combination of requirements, a dealer can be
confident that their service department will have the skills and knowledge needed
to be successful in servicing and supporting this production product.

imagePRESS C7000VPe Service Guide April 2013

Page 12
 imagePRESS C7000VPe Service Guide

V. Educational Training

A. imagePRESS C7000VPe Training

The learning path for the imagePRESS C7000VPe products has been
designed to build the knowledge and skills of your support professionals that
will affect your customers in the most positive manner, both in the support of
the product and the solutions you offer.
The learning path for service technicians without a certification for the
imagePRESS C7000VPe product starts with completion of the imagePRESS
C7000VP/C6000VP/C6000 blended training course, “Old” or “Current” course
format.
 Using the Old course format (Figure 1)
The service technician would have completed the old format of the
imagePRESS C7000VP/C6000VP/C6000 blended training program (with
the 20-day or 18-day Classroom Course). The learning path continues
with the imagePRESS C7010VP/C6010VP/C6010 Hardware Update
course and concludes with the imagePRESS C7000VPe Update Course.
 Using the Current course format (Figure 2)
The service technician will need to complete the comprehensive
imagePRESS C7000VP blended training program (with the 15-day
Classroom Course) and conclude with the imagePRESS C7000VPe
training program.

Figure 1 – Learning Path for Service Technicians using the “Old” Blended
Training Program

“OLD” imagePRESS imagePRESS imagePRESS

C7000VP/C6000VP/C6000 C7010VP/C6010VP/C6010 C7000VPe
Hardware Blended Training Hardware Update Course Update Course
Non-Certified *Online Course
Service (19IPCIP7S01E) Online Course Online Course
Technicians and (09IPCC7010U00E) (19IPC7VPE00O)
*20/18-Day Classroom
Course (09IPCIPC721C)

*No longer available

Figure 2 – Learning Path for Service Technicians using the “Current” Blended
Training Program

imagePRESS C7000VP imagePRESS

Hardware Blended Training C7000VPe
Online Course Update Course
Non-Certified (19IPCC7000O)
Service and Online Course
Technicians 15-Day Classroom Course (19IPC7VPE00O)
(09IPCIPC721C)

imagePRESS C7000VPe Service Guide April 2013

Page 13
 imagePRESS C7000VPe Service Guide

The learning path for Systems Engineers (see Figure 3 below) is the
imagePRESS C7000VP/C6000VP/C6000 Systems Blended Training
program. The program is designed for System Engineers who are required to
support the imagePRESS C7000VPe system in a connected environment.

Figure 3 – Learning Path for Systems Engineers

imagePRESS
C7000VP/C6000VP/C6000
Systems Blended Training
Non-Certified Online Course
Systems Engineer (09IPCIP7S01E)
and
5-Day Classroom Course
(09IPCIP7S11C)

1. Learning Path for Service Technicians using the “Old” Blended

Training Program
This training program is a comprehensive blended learning program,
which will prepare the service technician to setup and service the
imagePRESS C7000VPe devices.
a) On-line Course Modules
On-line course modules are available on Canon USA’s e-Support
Web site. On-line course modules include a final examination.
 The C7000VP/C6000VP/C6000 Hardware training course
provides technicians with the theoretical concepts to install,
configure, and support the imagePRESS C7010VP/C7000VP
Series machines.
 The imagePRESS C7010VP/C6010VP/C6010 Hardware
Update Training Program focuses on the similarities and
differences when comparing the imagePRESS
C7010VP/C6010VP/C6010 Series to the imagePRESS
C7000VP/C6000VP/C6000 devices.
 The imagePRESS C7000VPe Update Training Program
focuses on the similarities and differences when comparing
the imagePRESS C7000VPe to the imagePRESS
C7010VP/C6010VP/C6010 Series and the imagePRESS
C7000VP/C6000VP/C6000 Series.

Table 8 – Online Course Modules

3
Course Name Course Code Required
imagePRESS C7000VP/C6000VP/C6000
19IPCIP7S01E Yes
On-line Training (no Longer Available)
imagePRESS C7010VP/C6010VP/C6010
09IPCC7010U00E Yes
Hardware Update Training Program
imagePRESS C7000VPe Update Training Program 19IPC7VPE00O Yes
3 Item Numbers and Part Numbers are subject to change without notice.

imagePRESS C7000VPe Service Guide April 2013

Page 14
 imagePRESS C7000VPe Service Guide

b) Classroom Courses
The 20-day or 18-day hardware classroom program blends
information taught online with the hands-on and practical
application in the classroom.
This program is no longer available.

Table 9 – Classroom Courses

3
Course Name Course Code Required
imagePRESS C7000VP/C6000VP/C6000
09IPCIPC721C Yes
Classroom (no Longer Available)
3 Item Numbers and Part Numbers are subject to change without notice.

2. Learning Path for Service Technicians using the “Current” Blended

Training Program
This training program is a comprehensive blended learning program,
which will prepare the service technician to setup and service the
imagePRESS C7000VPe devices.
a) On-line Course Modules
On-line course modules are available on Canon USA’s e-Support
Web site. On-line course modules include a final examination.
 The imagePRESS C7000VP Hardware course module
provides technicians with the theoretical concepts to install,
configure, and support the imagePRESS C7010VP/C7000VP
Series machines.
 The imagePRESS C7000VPe Update Training Program
focuses on the similarities and differences comparing the
imagePRESS C7000VPe to the imagePRESS
C7010VP/C6010VP/C6010 Series and the imagePRESS
C7000VP/C6000VP/C6000 Series.

Table 10 – Online Course Modules

3
Course Name Course Code Required
imagePRESS C7000VP On-line Training 19IPCC7000O Yes
imagePRESS C7000VPe Update Training Program 19IPC7VPE00O Yes
3 Item Numbers and Part Numbers are subject to change without notice.

b) Classroom Courses
The 15-day hardware classroom program blends information taught
online with the hands-on and practical application in the classroom.

Table 11 – Classroom Courses

3
Course Name Course Code Required
imagePRESS C7000VP Classroom 09IPCIPC721C Yes
3 Item Numbers and Part Numbers are subject to change without notice.

imagePRESS C7000VPe Service Guide April 2013

Page 15
 imagePRESS C7000VPe Service Guide

3. Learning Path for Systems Engineers

The imagePRESS C7000VP Systems Training Program is a
comprehensive blended learning program that will prepare the Systems
Engineer to provide quality field support on the imagePRESS Server
products.
The online eLearning modules are designed to teach theory, which will
be reinforced using hands-on and practical application in the 5-day
systems classroom program. In the classroom each student will have an
opportunity to practice in a scenario-based lab giving the Systems
Engineer hands-on experience applying the newly acquired knowledge
in real world situations

Table 12 – Systems Training Program

3
Course Name Course Code Required
imagePRESS C7000VP/C6000VP/C6000 Systems
09IPCIP7S01E Yes
Online Course
imagePRESS C7000VP/C6000VP/C6000 Systems
09IPCIP7S11C Yes
5-Day Classroom Course
3 Item Numbers and Part Numbers are subject to change without notice.

B. Certification
The imagePRESS C7000VPe
The successful completion of the imagePRESS C7000VPe
eLearning training program and passing of the final assessment exam are
required to sell this product.

C. Who Should Attend

It is highly recommended that any technician responsible for installing,
servicing, or supporting the imagePRESS C7000VPe machines successfully
complete the e-Learning training course and pass the final assessment exam.
Note: Our current support policy dictates that only those technicians who
have completed the training program and pass the final assessment exam are
entitled to live, phone-based support through our TSC (Technical Support
Center). However, self-service support (software downloads, knowledgebase
articles, support forums, technical publications) is available through our
e-Support Center Web site for all technicians. (Refer to the Technical Support
section on the e-Support Web site for entitlement details.)

imagePRESS C7000VPe Service Guide April 2013

Page 16
 imagePRESS C7000VPe Service Guide

D. Accessory Training Modules

The online modules below are designed to teach the theory and operation,
which will provide Technicians with the complete knowledge required for the
setup and servicing of the Two Knife Booklet Trimmer-A1 and the
Professional Puncher–B1

Table 13 – Accessory Online Training Module

3
Module Name Course Code Required?
Two-Knife Booklet Trimmer-A1 09IPC2KBT01E Yes
Professional Puncher-B1 Online Module 09IPC7PPB101E Yes
3 Item Numbers and Part Numbers are subject to change without notice.

E. Training Facilities
1. Online Course Training Facilities
The online courses are located in the e-Learning center on Canon
U.S.A., Inc.’s (hereinafter referred to as (“Canon USA”)) e-Support Web
site: http://www.support.cusa.canon.com. Certification maps on the
e-Support Web site provide easy access to the training. The online
courses can be conducted at any dealer facility that is suitable for online
student learning.
2. Classroom Training Facilities
Classroom training is available in each of the five Canon Regional
Training Centers:
 Jamesburg, New Jersey
 Norcross, Georgia
 Irving, Texas
 Itasca, Illinois
 Irvine, California

F. Course Equipment
 Windows workstation (Vista, XP, 2007, or higher)
 Microsoft Internet Explorer v7.0 or higher
 Applicable accessories (hardware and software)

imagePRESS C7000VPe Service Guide April 2013

Page 17
 imagePRESS C7000VPe Service Guide

G. Service Materials
The materials required for the imagePRESS C7000VPe Training Program are
listed in the table below.

Table 14 – Service Materials

Model Item Location
e-Learning Training
Conducted online
Program
imagePRESS Downloadable from
imagePRESS C7000VPe C7010VP/C6010VP/C6010 within the e-
Series Service Manual Learning course
and the
Parts Catalog e-Support Center
Web site

imagePRESS C7000VPe Service Guide April 2013

Page 18
 imagePRESS C7000VPe Service Guide

VI. Servicing Notes

A. Power and Plug Requirements

Canon USA Inc. strongly suggests dedicated and properly grounded outlets
be provided for these imagePRESS devices.
 The imagePRESS C7000VPe Main Unit requires a dedicated 3-phase
208V/30A NEMA L21-30 receptacle for proper operation.

IMPORTANT
 We recommend an additional standard 120 V/15 A outlet for service
tools, such as a laptop computer or vacuum that may be used when
servicing or configuring the machine.
 Use only dedicated and properly grounded outlets for the main unit and
imagePRESS Server Controllers. It is also strongly suggested to use
dedicated and properly grounded outlets for each optional accessory. Do
not use extension cords. The ground connection serves to provide the
internal electronics with a reference voltage. Faulty or poor ground
sources will cause this reference voltage to fall into a range that no
longer serves as a reliable reference voltage. The internal logic and
programming of the imagePRESS C7000VPe machines will not perform
reliably because there is an insufficient difference between the internal
operating signal voltages and the poor ground reference signal. A
qualified electrician can measure and provide the ground source that the
imagePRESS C7000VPe machines or any computer controlled office
equipment requires.
 Before installation, confirm that all necessary receptacles are available.
 Phase converters and step down transformers are not supported

Table 15 – Power Receptacle

imagePRESS C7000VPe
POD Deck-A1e Accessories
Main Unit

NEMA L21-30 R NEMA 6-15 R NEMA 5-15R

imagePRESS C7000VPe Service Guide April 2013

Page 19
 imagePRESS C7000VPe Service Guide

Table 16 – Power and Plug Requirements Rear View

(Phase converters and step down transformers are not supported)

Table 17 – Power and Plug Requirements for Main Unit and Accessories

Description Power Supply Power Receptacle

imagePRESS C7000VPe 3-phase 208V / 30A NEMA L21-30

Booklet Trimmer-D1
From the Saddle Finisher-AB2e
Document Insertion Unit-C1
N/A
Color Image Reader-H1
From the Main Unit
DADF-R1

POD Deck-A1e 208V / 15A NEMA 6-15

Saddle Finisher-AB2e

Professional Puncher-B1

Two-Knife Booklet Trimmer-A1 120V / 15A NEMA 5-15

High Capacity Stacker-C1

10
imagePRESS Server A2200e

10 If the optional Integrated Interface & Stand-A1 is used, an additional 120V / 15A NEMA 5-15 receptacle is required for the
monitor.

imagePRESS C7000VPe Service Guide April 2013

Page 20
 imagePRESS C7000VPe Service Guide

B. Installation Weight & Dimensions

The imagePRESS C7000VPe approximate weight and dimensions differ
depending on how it is configured with the optional accessories. The
dimensions are for reference only and should not be confused with the
required space for installation.

Table 18 – Weight
Item Approximate Weight
imagePRESS C7000VPe 2,645 lb 1,200 kg
POD Deck-A1e 551 lb 250 kg
Color Image Reader-H1 38.5 lb 17.5 kg
DADF-R1 47.3 lb 21.5 kg
High Capacity Stacker-C1 440 lb 200 kg
Saddle Finisher-AB2e 397 lb 180 kg
Booklet Trimmer-D1 335 lb 152 kg
Document Insertion Unit-C1 37.5 lb 17 kg
Two Knife Booklet Trimmer-A1 319 lb 145 kg
Professional Puncher-B1 176 lb 80 kg

Table 19 – Dimensions
Item Height Width Depth
imagePRESS C7000VPe 52.4” 1,330 mm 101.8” 2,586 mm 44.7” 1,135 mm
POD Deck-A1e 41" 1,158 mm 38.7” 987 mm 31.2" 792 mm
Color Image Reader-H1 4.13" 105 mm 28.88" 732 mm 23.5" 595 mm
DADF-R1 5.63" 143 mm 25.5" 646 mm 22.38" 570 mm
High Capacity Stacker-C1 48.8” 1,240 mm 33.8” 860 mm 30.12” 765 mm
Saddle Finisher-AB2e 46.5” 1,180 mm 41.7” 1,060 mm 31.25” 792 mm
Booklet Trimmer-D1 41" 1,040 mm 62" 1,575 mm 30.37" 770 mm
Document Insertion Unit-C1 8.37" 213 mm 24.63" 625 mm 26.25" 667 mm
Two Knife Booklet Trimmer-A1 41” 1,040 mm 21.1” 536 mm 30.37” 770 mm
Professional Puncher-B1 41” 1,040 mm 12” 305 mm 31.5” 800 mm
Professional Puncher-B1 with
41” 1,040 mm 22” 560 mm 31.5” 800 mm
Integration Unit

imagePRESS C7000VPe Service Guide April 2013

Page 21
 imagePRESS C7000VPe
00VPe Service Guide

Table 20 – Dimensions Diagrams

Approx.
45.4"

POD Deck-A1e, Saddle Finisher AB2e, Color image Reader-H1 set, DADF-R1, and Document
Insertion Unit-C1 attached

182 3/4“ (4,643 mm)

POD Deck-A1e,
A1e, Saddle Finisher AB2e, Color image Reader
Reader-H1 set, DADF-R1,
R1, Document Insertion
Unit-C1,
C1, Booklet Trimmer
Trimmer-D1, Two Knife Booklet Trimmer-A1,A1, and Professional Puncher with
Integration Unit-A1 attached

322 1/2“ (8,194 mm)

imagePRESS C7000VPe Service Guide April 2013

Page 22
 imagePRESS C7000VPe Service Guide

C. Installation Space Requirements

The imagePRESS C7000VPe machine approximate installation space
requirements may differ, depending on how the machine is configured and
the optional accessories attached. Always ensure that there is enough space
for service and operation of the device.

IMPORTANT
 Keep the back of the machine at least 31.5” (800 mm) away from a wall.
 Make sure that approximately 19 3/4” (500 mm) of space is left around
the front, left, and right sides of the machine for the proper servicing of
the equipment.
 The floor must be level (with no bows) and flat for the stabilization and
support of the machine.
 The weight of the machine is primarily supported by the adjusters and
wheels. A floor plate is recommended to distribute the weight when
installing the machine on all types of flooring including carpet or wood
flooring.
 Elevators used to transport the machine must have a minimum depth of
approximately 56”. Additional room may be needed to navigate turns.
 The machine should not be moved once it is in place.
 Do not place anything around the machine. Especially, do not place
anything around the breaker, as doing so may prevent access to the
breaker in an emergency, possibly resulting in personal injury.

imagePRESS C7000VPe Service Guide April 2013

Page 23
 imagePRESS C7000VPe Service Guide

Table 21 – Installation Space

POD Deck-A1e, Saddle Finisher AB2e, Color image Reader-H1 set, DADF-R1, and Document Insertion
Unit-C1 attached

POD Deck-A1e, Saddle Finisher AB2e, Color image Reader-H1 set, DADF-R1, Document Insertion Unit-
C1, Booklet Trimmer-D1, Two Knife Booklet Trimmer-A1, and Professional Puncher with Integration Unit-A1
attached

imagePRESS C7000VPe Service Guide April 2013

Page 24
 imagePRESS C7000VPe
00VPe Service Guide

D. Estimated Installation Times

The table below indicates the estimated length of time needed to install the
main unit and optional accessories when already out-of-box, calculated from
the average amount of labor hours. The estimated installation times are
based on two (2)) experienced technician unless otherwise indicated.
indicated

Table 22 – Estimated Installation Times

Description Estimated Time
imagePRESS C7000VPe 120 Minutes
POD Deck-A1e 40 Minutes
Saddle Finisher-AB2e 30 Minutes

Setup time varies due to many factors, most of which the installation technician
has little control over. Some obstacles may include:
 Forklift availability
ilability and itits operator
 Narrow hallways or a need to remove doors to enter rooms
 Uneven or damaged floors making leveling equipment difficult and time
consuming
With the above-mentioned
mentioned obstacles considered, an installation of Main Unit, POD
Deck and Saddle Finisher can take longer than the 190 0 minutes shown above and can
take between four (4) to six (6) hours depending on conditions at the site of
installation.. If accessories are included in the installation, the following estimated times
must be added.
Color Image Reader-H1 30 Minutes
DADF-R1 20 Minutes
High Capacity Stacker-C1 30 Minutes
Booklet Trimmer-D1 45 Minutes
Two-Knife Trimmer-A1 15 Minutes
Professional Puncher-B1 20 Minutes
Integration Unit-A1 20 Minutes
Document Insertion Unit-C1
C1 25 Minutes

imagePRESS C7000VPe Service Guide April 2013

Page 25
 imagePRESS C7000VPe Service Guide

E. imageWARE Remote
imageWARE Remote is a remote support service that collects page counter,
service parts counter, and alarm, jam, and error code data from Canon
devices with the eRDS (Embedded Remote Diagnostic System).
The eRDS enables the imagePRESS C67000VPe to transmit counter and
error code data to a UGW (Universal Gateway) database that the dealership
can retrieve via a Web portal. imageWARE Remote provides the following
benefits to customers:
 The ability to communicate meter counter information to the UGW
database for review by your dealership.
 The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by your dealership within the UGW.
 Anticipate part requirements
 Investigate machine issues before visiting the customer.
The optional Remote Diagnostic System11 (RDS) Plug-in to the imageWARE
Enterprise Management Console retrieves meter readings select service
alerts and supplies usage data from up to 1,000 Canon printers, Canon
multifunction devices and third-party devices utilizing the standard printer
Management Information Base (MIB). The RDS Plug-in transmits the
collected data directly to the UGW database. In addition, the plug-in can
register devices to the UGW database.

11 The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the Canon e-Support Center Website.

imagePRESS C7000VPe Service Guide April 2013

Page 26
 imagePRESS C7000VPe Service Guide

F. LMS (License Management System)

To activate optional software programs and features preinstalled on the
imagePRESS, you must obtain a license through the LMS server. This
replaces the need for additional hardware or dongles to activate new
software.
The LMS is a server-based software license program. All purchased software
application packages contain a license access number certificate with the
documentation. The dealer must enter the license access number and the
imagePRESS device’s serial number into the LMS server to generate a
license key. The URL to access the LMS server is:
http://www.canon.com/lms/ir/.

Figure 4 – License Management System

If there are activation or installation issues, contact the Technical Support

Center. Be prepared to provide the product’s serial number, license access
number, and license key.
Notes:
 The license access number comes with the software. Keep the license
access number in a secure location, as it cannot be replaced if it is lost.
 The machine’s serial number can be found on the Counter Check screen
on the machine’s UI.
 Activated software programs are not impacted by normal service activity.

imagePRESS C7000VPe Service Guide April 2013

Page 27
 imagePRESS C7000VPe Service Guide

G. Content Delivery System Web Site

The CDS Web site enables end-users to download select client applications
and related manuals from the CDS Web site located at:
http://www.canon.com/fau/downloads.
Enter the License Access Number of the select client application when
prompted, and then follow the instructions to download the select client
application.

Figure 5 – Content Delivery System Web Site

If there are activation or installation problems, contact the Technical Support

Center, and provide the product’s serial number and License Access Number.

imagePRESS C7000VPe Service Guide April 2013

Page 28
 imagePRESS C7000VPe Service Guide

H. Recommended System Engineer Requirements

An SE (System Engineer)12 is recommended to work with Canon’s networked
devices, and should have the following basic job functions:
 Systems integration (pre-sale and post-sale)
 Installation
 Education of customers and dealership personnel
 Troubleshooting
To perform the above tasks successfully, it is crucial that the SE have strong
computer skills and working knowledge in the following areas (listed in order
of importance):
1. The major computer platforms (IBM-compatible and Macintosh)
2. Computer hardware (including cabling)
3. Computer software (including drivers)
4. Operating systems:
 Windows 2000 Professional/Server/Advanced Server
 Windows XP Professional/Home Edition (32 bit)
 Windows XP Professional x64 (64 bit)
 Windows Server 2003 (32 and 64 bit versions)
 Windows Vista (32 bit)
 Mac OS versions 10.1.5 and up (for PS/PCL), and versions
10.2.8 – 10.4.2 (for UFR II)
5. Network Operating Systems:
 Novell NetWare 3.x, 4.x, 5.x, and 6.x
 Windows NT/2000/2003
 Mac OS X
6. Protocols:
 TCP/IP
 IPX/SPX
 NetBIOS
 AppleTalk
7. Printing
8. Scanning
It is also important that the SE have computer skills and working knowledge in
the following areas:
 Other computer platforms (mainframe and UNIX)
 Networking
 Basic electronics

12 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.

imagePRESS C7000VPe Service Guide April 2013

Page 29
 imagePRESS C7000VPe Service Guide

The Education/Training (listed in preferred order) of a successful Canon

dealership’s SE include:
1. Novell CNA or Novell CNE or Microsoft MCSE certification
2. Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
3. A degree in Computer Science or Engineering, or a computer technician
with two years of experience is required in the above areas.

I. Firmware Upgrades Using the Service Support Tool

The SST (Service Support Tool) (version 4.72 or later) is available via
Canon’s e-Support Center Web site (http://www.support.cusa.canon.com) for
upgrading and backup/restore of RAM data.
1. Upgrade Functions:
The SST can upgrade the following system components:
 System Software stored on the HDD
 Main Engine Firmware
 Accessory Firmware (Refer to the Service Support Tool User
Manual for a list of Supported Devices and Accessories)
 MEAP Contents
 Language
 HDD Format
 RUI (Remote User Interface) stored on the HDD
 BootROM stored on a FDIMM (Flash Double Inline Memory
Module) on the Main Controller PCB (Printed Circuit Board)
The imagePRESS C7000VPe devices support firmware downloads from
the SST and USB memory media. When the hard disk drive is replaced,
the SST is used to format the new HDD and load software.
2. Backup / Restore RAM Data
If replacing and PCBs with FDIMMs attached or initializing RAM, the
Service Support Tool can be used to create a backup file of the RAM
data on the FDIMMs and saved to a PC. Once the PCB has been
replaced, the RAM backup file can be restored to the imagePRESS
C7000VPe and factory settings restored.

imagePRESS C7000VPe Service Guide April 2013

Page 30
 imagePRESS C7000VPe Service Guide

J. Computer Requirements for Downloading Firmware

The recommended desktop PC or laptop requirements 13 to download the
firmware are:
 CPU: Celeron 400 MHz or higher (32-bit processor only)
 Memory: 512 MB of RAM or more
 Free HDD Capacity: 1 GB or more of available hard disk space
 High-Speed USB 2.0 (recommended) or 1.1
 Display: VGA 640 x 480 resolution or better, 256 colors or more
 Operating System (any of the following):
o Microsoft Windows 2000 Server/Professional
o Microsoft Windows XP Professional or Home Edition
 Network connection: 10Base-T/100Base-TX, or a PCMCIA slot for an
Ethernet card
 Download Tool: SST version 4.72 or later
 Necessary Cables:
o High-Speed USB 2.0-compliant cable (as short as possible to avoid
connection problems). Note: Do not use extension cables.
o Cross-over Ethernet cable

K. Hard Disk Drive Handling

The imagePRESS C7000VPe machines use a HDD (Hard Disk Drive) for
storing firmware and image data. The HDD is easily affected by shock,
vibration, and static charge. Therefore, its handling requires special care.
When transporting an HDD, which is available as a service part, it must be
kept in its original package until it is installed in a machine.
CAUTION
Canon USA or any of its affiliates or dealers are not liable for any damages
for loss of data received or stored on the hard disk, including loss arising from
lost opportunity to use such data, even if Canon is informed of the possibility
of such damages. Therefore, it is recommended to not permanently store
data on the HDD without having secured copies or printouts of such data.
(Review the terms of the product's Limited Warranty for more details.)

IMPORTANT
If an HDD must be replaced due to a fault, all MEAP application files stored
on it will be lost, requiring all applications and their license files to be
reinstalled, in addition to replacing the HDD. Refer to the imagePRESS
C7010VP/C6010VP/C6010 Service Manual for further details.

13
Specifications are subject to change without notice.

imagePRESS C7000VPe Service Guide April 2013

Page 31
 imagePRESS C7000VPe Service Guide

L. Special Tools, Solvents & Oils

In addition to the standard tools used to service these devices, the following
special tools should also be carried by a service technician, according to the
tool’s rank. For more information on the special tools, solvents, and oils
below, see the imagePRESS C7010VP/C6010VP/C6010 Service Manual.

Table 23 – Special Tools, Solvents, and Oils List

3
Description Appearance Rank Part Number Remarks
Use for electrical checks; for
Digital adjustment of laser power in
A FY9-2002-000
Multimeter combination with the laser power
checker.
To switch ON the drum heater
Switch ON switch and the front cover switch.
N/A FC7-9708-000
tool Three (3) are included with the
Main Unit.
To clean the blocking sheet of the
Cleaning tool developing assembly.
N/A FL2-9290-000
(upper) Three (3) are included with the
Main Unit.
For removing and cleaning Drum
Shutter Open Patch Sensors.
N/A FC9-5864-000
Spacer One (1) is included with the Main
Unit

Waste Toner For disposing waste toner (A set

A FC0-2235-000
Bag of 5 bags)

Waste Toner
A FC0-2236-000 For fixing the Waste Toner Joint
Band

Waste Toner
A FC0-2237-000 For disposing waste toner
Joint

Dropper B FY9-1030-000 For applying fixing belt oil

Tester Used as a probe extension when

A FY9-3038-000
Extension Pin making electrical checks.

Tester
Used as a probe extension when
Extension Pin A FY9-3039-000
making electrical checks.
(L Shaped)
3 Item Numbers and Part Numbers are subject to change without notice.

imagePRESS C7000VPe Service Guide April 2013

Page 32
 imagePRESS C7000VPe Service Guide

Table 23 – Special Tools, Solvents, and Oils List Continued

3
Description Appearance Rank Part Number Remarks

CA-7 Test Used for adjusting/checking

A FY9-9390-000
Sheet images.

Loupe B CK-0056-000 Used for checking images

Mirror
Positioning B FY9-3009-040
Tool

Electrode for
checking
B FY9-3057-000
potential
sensor
Cover Tool N/A FC7-9708-000

Rank Description
A: Each service person is expected to carry one.
B: Each five or so service persons are expected to carry one.
3 Item Numbers and Part numbers are subject to change without notice.

M. Solvents and Oils

Table 24 – Solvents and Oils

Name Uses Composition Remarks
 Fluoride-family
hydrocarbon  Do not bring near fire
Cleaning; e.g., glass, plastic,  Alcohol  Procure locally
Alcohol
rubber; external covers.  Surface activating  Substitute: IPA (isopropyl
agent alcohol)
 Water
Tool No.: FY9-6011-000
Lubricating oil Lubrication; e.g., scanner rail Silicone oil
(50 cc)
Lubrication; e.g., edge of  Fluorine poly wthyl
Tool No.: FY9-6008-000
Conducting grease secondary transfer roller,  Polytetra fluorune
(75 g)
drum heater sliding area. ethylene
Super Lube Lubrication; e.g., Tool No: FY9-6005-000
Grease rollers/gears (85 g)
3 Item Numbers and Part numbers are subject to change without notice.

imagePRESS C7000VPe Service Guide April 2013

Page 33
 imagePRESS C7000VPe Service Guide

N. Consumables
Consumables are all products and materials that are consumed with regular
use and cannot be reused. Such consumables include but are not limited to
paper, chemicals and toner.
A number of factors are considered to determine the approximate yield
expectancy of a consumable item, including paper size and the amount of
coverage per page.
Note: All consumables shown in the below table are estimates for reference
purposes only and are subject to change without notice. Actual usage will
vary.

Table 25 – Toner
14
Estimated Life (copies/prints)
Item
Item 3 Quantity Remarks
Number LTR (@ 10% LTR (@ 12%
image Duty) image Duty)
IPQ-2 Black Toner 0436B003AA 1 35,500 pages 29,583 pages
8.75% image
IPQ-2 Cyan Toner 0437B003AA 1 35,500 pages 29,583 pages ratio:
IPQ-2 Magenta Toner 0438B003AA 1 35,500 pages 29,583 pages Approximately
40,000 sheets
IPQ-2 Yellow Toner 0439B003AA 1 35,500 pages 29,583 pages
3 Item Numbers and Part Numbers are subject to change without notice.

CAUTION
 If clothing or skin has come into contact with toner, wipe the toner off
with a tissue; then, wash the remaining toner off with water.
 Do not use warm water, Warm water will cause the toner to jell and fuse
permanently with the fibers of the clothing.
 Toner will react and adhere to plastic material, avoid contact with plastic.

Table 26 – IPQ-2 Drum

14
Estimated Life (copies/prints)
Item
Item 3 Quantity
Number
LTR 11”x17” @ 80% 11”x17” @ 50%
IPQ-2 Drum 0444B003AA 4 850,000 pages 538,210 pages 624,051 pages
3 Item Numbers and Part Numbers are subject to change without notice.

14 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors
including, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 34
 imagePRESS C7000VPe Service Guide

Table 27 – Starter
14
Estimated Life (copies/prints)
Item
Item 3 Quantity
Number
LTR 11”x17” @ 80% 11”x17” @ 50%
Black Starter 0440B001AA 1 750,000 pages 416,667 pages 500,000 pages
Cyan Starter 0441B001AA 1 750,000 pages 416,667 pages 500,000 pages
Magenta Starter 0442B001AA 1 250,000 pages 138,889 pages 166,667 pages
Yellow Starter 0443B001AA 1 750,000 pages 416,667 pages 500,000 pages
3 Item Numbers and Part Numbers are subject to change without notice.

imagePRESS C7000VPe Service Guide April 2013

Page 35
 imagePRESS C7000VPe Service Guide

O. Consumable Parts
Consumable parts are defined as those parts having a limited life that will be
reached during a customer’s specific machine operation, and should then be
replaced as needed. Examples of consumable parts include, but are not
limited to, feed rollers and cleaner blades.
An estimated consumable parts list is provided in the table below to assist in
the initial parts/supplies planning. A consumable part’s life expectancy is
directly related to usage factors, such as paper size, paper quality,
environment, usage application, and machine maintenance. Therefore,
consumable parts do not have a warranty, and Canon USA cannot guarantee
a minimum life.
Notes:
 All consumable parts shown in the table below are for reference
purposes only, and are subject to change without notice.
 There are no consumable parts of the POD Deck-A1e

Table 28 – Main Unit Consumable Parts

14
Estimated Life (copies/prints)
3
Item Item Number Quantity @ 50% @ 80% Remarks
LTR
11”x17” 11”x17”
Developing Assembly
FM4-7440-000 4 1,500,000 1,000,000 833,333
(Y/M/C/Bk)
Sub Hopper Stirring
FL2-6139-000 4 4,500,000 4,500,000 4,500,000
Motor
Drum Cleaning Blade FC5-8829-000 4 1,700,000 1,248,101 1,076,419
Change
Side Seal (F) FL2-2707-000 4 850,000 624,051 538,210 simultaneously with
Side Seal (R) FL2-2708-000 4 850,000 624,051 538,210 the Photosensitive
Drum
Scoop-up Sheet FL2-2709-000 4 850,000 624,051 538,210
End Seal (F) FL2-2713-000 4 1,700,000 1,248,101 1,076,419 Change
simultaneously with
End Seal (R) FL2-2714-000 4 1,700,000 1,248,101 1,076,419 the Cleaning Blade
Drum Cleaner Brush
FC5-8837-000 4 1,700,000 1,248,101 1,076,419
Roller
Transfer Belt (ITB) FM3-1644-000 1 1,800,000 1,200,000 1,000,000
Primary Transfer Roller FC8-6852-000 4 900,000 600,000 500,000
Secondary Transfer Inner
FC5-9252-000 1 600,000 400,000 333,333
Roller
Change
ITB Inner Surface
FM2-2145-000 1 2,400,000 666,667 555,556 simultaneously with
Cleaning Scraper
the ITB
Change
simultaneously with
Secondary Transfer
FC9-6091-000 1 300,000 200,000 166,667 the Secondary
Outer Roller
Transfer Cleaning
Brush Roller
3 Item Numbers and Part numbers are subject to change without notice.
14 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon
many factors including, without limitation, monthly copy volume, environment, type of image printed and
customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 36
 imagePRESS C7000VPe Service Guide

Table 28 – Main Unit Consumable Parts Continued

14
Estimated Life (copies/prints)
3
Item Item Number Quantity @ 50% @ 80% Remarks
LTR
11”x17” 11”x17”

Secondary Transfer
FM2-2171-000 1 1,200,000 800,000 666,667
Cleaner Unit
Change
Secondary Transfer simultaneously with
FC5-9335-000 2 300,000 200,000 166,667
Cleaning Brush Roller the Secondary
Transfer Outer Roller
Leading Edge
Registration Patch FL2-2024-000 1 600,000 400,000 333,333
Cleaning Shutter
Torque Limiter (ITB drive
FC9-6114-000 1 1,200,000 750,000 750,000
roller)
ITB cleaning blade FC6-4910-000 2 1,200,000 800,000 666,667
ITB cleaning brush roller FC5-9156-000 2 600,000 400,000 333,333
Secondary transfer inlet
FL3-5839-000 1 1,800,000 1,200,000 1,000,000
guide (upper)
Secondary transfer inlet
FL2-4114-000 1 1,800,000 1,200,000 1,000,000
guide (lower)
Toner blocking sheet 5 FL2-4118-000 1 1,800,000 1,200,000 1,000,000
Fixing roller (primary) FL2-6945-000 1 500,000 333,333 277,778
Fixing roller (secondary) FL3-6069-000 1 300,000 200,000 166,667
Fixing Belt FL2-6530-000 1 300,000 200,000 166,667
Pressure Pad FL2-2649-000 1 300,000 200,000 166,667
Pad Cover FL2-6259-000 1 300,000 200,000 166,667
Oil Coating Roller FL2-5453-000 1 300,000 200,000 166,667
Fixing Web FC5-9778-000 2 300,000 200,000 166,667 One (1) for each
Primary/Secondary
Fixing Web Roller FC5-9761-000 2 1,000,000 666,667 555,556 Fixing Assembly
External Heat Roller FC7-0932-000 4 750,000 500,000 416,667
Fixing Pressure Roller FC9-6116-000 1 300,000 200,000 166,667
Steering Roller FC5-9766-000 1 600,000 400,000 333,333
Delivery lower separation
FM3-2100-000 6 1,000,000 666,667 555,556
claw (primary)
Delivery lower separation
FM2-2309-000 6 1,000,000 666,667 555,556
claw (secondary)
Separation plate
FM2-2218-000 1 1,000,000 666,667 555,556
(primary)
Secondary Separation
FM2-2310-000 1 1,000,000 666,667 555,556
Plate
Insulating Bush (Fixing Two (2) for each
FB4-3689-000 4 1,000,000 666,667 555,556
Roller) Roller) Primary/Secondary
Bearing (Fixing Roller) XG9-0419-000 4 3,000,000 2,000,000 1,666,667 Fixing Assembly
3 Item Numbers and Part numbers are subject to change without notice.
14 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon
many factors including, without limitation, monthly copy volume, environment, type of image printed and
customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 37
 imagePRESS C7000VPe Service Guide

Table 28 – Main Unit Consumable Parts Continued

14
Estimated Life (copies/prints)
3
Item Item Number Quantity @ 50% @ 80% Remarks
LTR
11”x17” 11”x17”
Insulating Bush (External
FC5-2582-000 8 750,000 500,000 416,667 Four (4) for each
Heat Roller)
Primary/Secondary
Bearing (External Heat Fixing Assembly
XG9-0584-000 8 1,000,000 666,667 555,556
Roller)
Insulating Bush (Pressure
FB6-6519-000 2 900,000 600,000 500,000 Secondary Fixing
Roller)
Assembly only
Bearing (Pressure Roller) XG9-0378-000 2 3,000,000 2,000,000 1,666,667
Bearing 1 (Fixing Belt) XG9-0585-000 2 1,000,000 666,667 555,556
Bearing 3 (Fixing Belt) XG9-0407-000 2 1,000,000 666,667 555,556
Bearing 4 (Fixing Belt) XG9-0177-000 2 1,000,000 666,667 555,556
Bearing 5 (Fixing Belt) XG9-0593-000 2 1,000,000 666,667 555,556
Two (2) for each
External Heat Cleaning
FC7-7041-000 4 750,000 500,000 416,667 Primary/Secondary
Roller
Fixing Assembly
ITB Side Seal (F) FL2-2407-000 1 2,400,000 1,200,000 1,000,000 Change
simultaneously with
ITB Side Seal (R) FL2-2406-000 1 2,400,000 1,200,000 1,000,000 the ITB
Skew roller FC5-9721-000 3 500,000 333,333 277,778
Change
Skew roller cleaning
FL2-4074-000 3 500,000 333,333 277,778 simultaneously with
member
the Skew Roller
Change
simultaneously with
Refresh Roller FM3-1648-000 2 250,000 166,667 138,889
the Refresh Cleaning
Roller
Change
Refresh Cleaning Roller FL2-6260-000 2 250,000 166,667 138,889 simultaneously with
the Refresh Roller
Inside delivery lower
FC8-6847-000 1 4,500,000 4,500,000 4,500,000
roller (primary)
Inside delivery lower
FC8-6848-000 1 4,500,000 4,500,000 4,500,000
roller (secondary)
Tandem feed roller FC6-2251-000 2 4,500,000 3,000,000 2,500,000 Apply grease to inner
circumference of
Feed roller (confluence bearing at
FC9-5898-000 1 4,500,000 3,000,000 2,500,000 replacement. (Super
unit)
Lube grease)
One-way Clutch (Outer
FU6-0378-000 1 3,000,000 2,000,000 1,666,667
Delivery)
Delivery drive roller FC9-5909-000 2 4,500,000 3,000,000 2,500,000 Use at the time of
reverse delivery or 2-
sided copy. Apply
grease to inner
Delivery drive roller 2 FC9-5911-000 1 4,500,000 3,000,000 2,500,000 circumference of
bearing at
replacement. (Super
Lube grease)
3 Item Numbers and Part numbers are subject to change without notice.
14 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon
many factors including, without limitation, monthly copy volume, environment, type of image printed and
customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 38
 imagePRESS C7000VPe Service Guide

Table 28 – Main Unit Consumable Parts Continued

14
Estimated Life (copies/prints)
3
Item Item Number Quantity @ 50% @ 80% Remarks
LTR
11”x17” 11”x17”
Use at the time of
Slave roller (Delivery
3 4,500,000 3,000,000 2,500,000 reverse delivery or 2-
inversion roller unit)
sided copy.
Tandem slave roller FL2-2016-000 2 4,500,000 3,000,000 2,500,000
Bypass slave roller 3 4,500,000 3,000,000 2,500,000
Slave roller (confluence
2 4,500,000 3,000,000 2,500,000
unit)
Apply grease to inner
Outside delivery roller FC5-9885-000 1 4,500,000 3,000,000 2,500,000 circumference of
bearing at
De-curl roller FC5-9904-000 2 1,000,000 666,667 555,556
Bypass feed roller A FC5-9833-000 2 4,500,000 3,000,000 2,500,000 Apply grease to inner
circumference of
bearing at
Bypass Feed Roller A
FC9-5900-000 1 4,500,000 3,000,000 2,500,000 replacement. (Super
(Merging Unit) Lube grease)

Bypass Feed C Roller C FC5-9835-000 1 4,500,000 3,000,000 2,500,000

Delivery inversion roller FC6-2280-000 3 4,500,000 3,000,000 2,500,000 Use at the time of
reverse delivery and
2-sided copy. Apply
grease to inner
circumference of
Duplexing inversion roller FC9-9464-000 2 4,500,000 3,000,000 2,500,000 bearing at
replacement. (Super
Lube grease)

Sponge roller FC6-3342-000 1 4,500,000 3,000,000 2,500,000

Change
simultaneously with
the Decurler Drive
Roller.
Feed belt (confluence Apply grease to inner
FC7-4600-000 10 1,000,000 666,667 555,556
unit) circumference of
Shaft Support at
replacement. (Super
Lube grease)

Apply grease to inner

circumference of
Feed belt (duplexing de-
FC7-4600-000 10 1,500,000 1,000,000 833,333 Shaft Support at
curler)
replacement. (Super
Lube grease)
Decurler backup roller
FL3-5095-000 2 250,000 250,000 250,000
cleaning brush
Drum patch sensor (Y,M) FM4-2561-000 2 4,500,000 4,500,000 4,500,000
3 Item Numbers and Part numbers are subject to change without notice.
14 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon
many factors including, without limitation, monthly copy volume, environment, type of image printed and
customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 39
 imagePRESS C7000VPe Service Guide

Table 28 – Main Unit Consumable Parts Continued

14
Estimated Life (copies/prints)
3
Item Item Number Quantity @ 50% @ 80% Remarks
LTR
11”x17” 11”x17”
Drum patch sensor
FM4-2562-000 2 4,500,000 4,500,000 4,500,000
(C,Bk)
One (1) for each
Fixing web solenoid FM3-2134-000 2 4,500,000 3,000,000 2,500,000 Primary/Secondary
Fixing Assembly
ITB cleaner drive unit FM2-2151-000 1 4,500,000 3,000,000 2,500,000
Swing gear 20Z
FL3-2873-000 1 4,500,000 3,000,000 2,500,000
(confluence unit)
Z17 gear (delivery
FL3-2874-000 1 4,500,000 3,000,000 2,500,000
inversion unit)
S2M30T pulley
1 4,500,000 3,000,000 2,500,000
(confluence unit)
FL3-2875-000
S2M30T pulley (delivery
1 4,500,000 3,000,000 2,500,000
inversion unit)
Z18 gear FL3-2876-000 1 4,500,000 3,000,000 2,500,000
3 Item Numbers and Part Numbers are subject to change without notice.

Table 29 – DADF-R1 Consumable Parts

DADF-R1 Consumable Parts
15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Replace at estimated
Feed belt FC6-0929-000 1 200,000 sheets yield or when cleaning
becomes impossible
Pickup roller FB4-7640-000 2 250,000 sheets
Actual use in terms of
Pickup/feed roller FM2-2408-000 1 80,000 sheets
number of prints
Separation belt FG6-7724-000 1 80,000 sheets
Hinge L FC6-1003-000 1 Adjust the pressure or
100,000 times
Hinge R FC6-1004-000 1 replace the part
3 Item Numbers and Part Numbers are subject to change without notice.

15
Estimated Yield is based on LTR sized paper

imagePRESS C7000VPe Service Guide April 2013

Page 40
 imagePRESS C7000VPe Service Guide

Table 30 – Saddle Finisher-AB2e Consumable Parts

Saddle Finisher-AB2e Consumable Parts
15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Feed belt FB5-9103-000 2 1,000,000 pages
Stack ejection roller static
FC6-6134-000 1 1,000,000 pages
eliminator
Static eliminator FC6-6341-000 2 1,000,000 pages
Static eliminator FC6-5864-000 2 1,000,000 pages
Static eliminator FC6-6101-000 1 1,000,000 pages
Stapler FM2-6541-000 1 500,000 times
Inlet static eliminator FC7-5409-000 1 1,000,000 pages
Static eliminator (T2) FL2-6408-000 1 1,000,000 pages
Estrangement roller FL2-6416-000 2 1,000,000 pages
Stitcher FM3-1025-000 1 300,000 times
3 Item Numbers and Part Numbers are subject to change without notice.
15 Estimated Yield is based on LTR sized paper

Table 31 – Document Insertion Unit-C1 Consumable Parts

Document Insertion Unit-C1 Consumable Parts
15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Pick up roller 4A3-3870-000 4 100,000
Separation roller 4A3-3868-000 2 100,000 Actual use in terms of
Feed roller 4A3-3869-000 2 100,000 number of prints
Torque limiter 4A3-3888-000 2 1,000,000
3 Item Numbers and Part Numbers are subject to change without notice.
15 Estimated Yield is based on LTR sized paper

Table 32 – Booklet Trimmer-D1 Consumable Parts

Booklet Trimmer-D1 Consumable Parts
15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Trimming upper blade unit FC3-3050-000 1 500,000 Actual use in terms of
Trimming lower blade FC3-3043-000 1 500,000 number of prints
3 Item Numbers and Part Numbers are subject to change without notice.
15 Estimated Yield is based on LTR sized paper

Table 33 – Two-Knife Booklet Trimmer-A1 Consumable Parts List

Two Knife Booklet Trimmer-A1 Consumable Parts

15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Front upper blade FC3-6269-000 1 500,000 sets
Actual use in terms of
Rear upper blade FC3-6270-000 1 500,000 sets
number of prints.
Lower blade FC3-6394-000 2 500,000 sets
3 Item Numbers and Part Numbers are subject to change without notice.
15 Estimated Yield is based on LTR sized paper

imagePRESS C7000VPe Service Guide April 2013

Page 41
 imagePRESS C7000VPe Service Guide

Table 34 – High Capacity Stacker-C1 Consumable Parts

High Capacity Stacker-C1 Consumable Parts

15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Static eliminator brush (Inlet
FC3-2441-000 1 5,000,000
guide board)
Static eliminator brush
FC3-2441-000 1 5,000,000
(Sample tray)
Static eliminator brush
(Delivered to the delivery FC3-2441-000 1 5,000,000
side) Actual use in terms of
number of prints
Static eliminator brush (Stack
FC3-2603-000 1 5,000,000
tray ejection gate)
Static eliminator brush (front,
FC3-2603-000 1 5,000,000
stack unit)
Static eliminator brush (rear,
FC3-2603-000 1 5,000,000
stack unit)
Sponge roller FC7-1141-000 1 1,000,000
3 Item Numbers and Part Numbers are subject to change without notice.
15 Estimated Yield is based on LTR sized paper

Table 35 – Professional Puncher-B1 Consumable Parts List

Professional Puncher-B1 Consumable Parts
15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Back gage assembly FC3-6626-000 1 3,000,000 Replacement
3 Item Numbers and Part Numbers are subject to change without notice.
15 Estimated Yield is based on LTR sized paper

Table 36 – Professional Puncher Integration Unit-A1 Consumable Parts List

Professional Puncher Integration Unit-A1 Consumable Parts
15
3 Estimated Yield
Item Item Number Quantity Remarks
(copies/prints)
Static eliminator FC8-1584-000 1 1,000,000
3 Item Numbers and Part Numbers are subject to change without notice.
15 Estimated Yield is based on LTR sized paper

imagePRESS C7000VPe Service Guide April 2013

Page 42
 imagePRESS C7000VPe Service Guide

P. Periodically Replaced Parts

Some parts of the machine must be maintained and replaced periodically to
ensure a specific level of machine performance. These parts can affect the
performance of the machine once they fail, even if there is no external change
or damage. Whenever possible, plan to replace these parts during a
scheduled service visit.

Table 37 – Periodic Replacement Parts

Main Unit Periodically Replaced Parts
Estimated Yield (sheets)
3
Item Item Number Quantity @ 50% @ 80% Remarks
LTR
11”x17” 11”x17”
16
Primary Charging Wire FB4-3687-000 AR 250,000 166,667 138,889
Primary Grid Plate FC8-2295-000 4 250,000 166,667 138,889
Grid Cleaning Pad FL3-2894-000 4 250,000 250,000 250,000
Primary Charging
FM4-7449-000 4 1,600,000 1,066,667 888,889
Assembly
Pad Holder (Primary) FL2-0464-000 4 250,000 166,667 138,889
Slider (Primary) FL2-0462-000 4 250,000 166,667 138,889
Pre-transfer Charging 16
FB4-3687-000 AR 310,000 206,667 172,222
Wire
Pre-transfer Charging
FM2-2157-000 1 1,600,000 1,066,667 888,889
Assembly
Pad Holder (Pre-transfer) FL2-0464-000 1 310,000 206,667 172,222
Slider (Pre-transfer) FL2-0462-000 1 310,000 206,667 172,222
One for each
Primary/Secondary
Fixing Main Thermistor FK2-3160-000 2 1,000,000 1,000,000 1,000,000
Fixing Assembly
Non-contact type
One for each
Fixing Sub Thermistor FK2-6777-000 2 1,000,000 1,000,000 1,000,000 Primary/Secondary
Fixing Assembly
Pressure Thermistor FK2-3096-000 1 1,000,000 1,000,000 1,000,000 Secondary fixing only
Primary Fixing Belt
Inlet Thermistor FK2-3094-000 1 1,000,000 1,000,000 1,000,000
only
External Heat Thermistor FK2-3097-000 2 1,000,000 1,000,000 1,000,000
One for each
Fixing Thermoswitch FM3-0656-000 2 1,000,000 1,000,000 1,000,000 Primary/Secondary
Fixing Assembly
Pressure Thermoswitch FM3-0655-000 1 1,000,000 1,000,000 1,000,000 Secondary fixing only
Two for each
External Heat
FM3-0657-000 4 1,000,000 1,000,000 1,000,000 Primary/Secondary
Thermoswitch
Fixing Assembly
Ozone Filter (in
Intermediate Transfer FC6-2153-000 1 1,500,000 1,500,000 1,500,000
Unit)
3 Item Numbers and Part Numbers are subject to change without notice.

16 AR (As Required)

imagePRESS C7000VPe Service Guide April 2013

Page 43
 imagePRESS C7000VPe Service Guide

Table 37 – Periodic Replacement Parts Continued

Main Unit Periodically Replaced Parts
Estimated Yield (sheets)
3
Item Item Number Quantity @ 50% @ 80% Remarks
LTR
11”x17” 11”x17”
Air Filter (in Intermediate
FC6-2152-000 1 1,500,000 1,500,000 1,500,000
Transfer Unit)
Ozone Filter (Sub Station
FC6-8133-000 4 1,000,000 1,000,000 1,000,000
Rear Left)
Ozone Filter (Sub Station
FC6-2035-000 2 1,000,000 1,000,000 1,000,000
Rear Middle)
Ozone Filter (Main Black, Cyan,
FC7-4563-000 3 1,500,000 1,500,000 1,500,000
Station) Magenta
Ozone Filter (Main
FC9-6014-000 1 1,500,000 1,500,000 1,500,000 Yellow
Station)
Toner Filter (Main
FB2-4383-000 4 250,000 250,000 250,000
Station)
Delivery Static Filter (Sub
FC5-9988-000 1 1,000,000 1,000,000 1,000,000
Station)
Change
Bypass Decurler Slave
FC7-1598-000 2 1,000,000 666,667 555,556 simultaneously with
Roller
the Feed Belt
Main Station Upper Left
FC9-5783-000 3 1,000,000 1,000,000 1,000,000
Suction Filter
Main Station Upper Right
FC9-6046-000 3 1,000,000 1,000,000 1,000,000
Suction Filter
3 Item Numbers and Part Numbers are subject to change without notice.

imagePRESS C7000VPe Service Guide April 2013

Page 44
 imagePRESS C7000VPe Service Guide

Q. Periodic Maintenance
Some parts of the machine must be checked and/or replaced on a periodic
basis to ensure a specific level of machine performance. These parts are
likely to affect the performance once they fail even in the absence of external
change or damage. Whenever possible, plan their replacement so that it will
coincide with a scheduled service visit.
Note: All periodic maintenance shown in the below table is for reference
purposes only and are subject to change without notice. Refer to the
imagePRESS C7010VP/C6010VP/C6010 Service Manual for additional
information.

Table 38 – Periodic Maintenance Schedule

Main Unit Periodic Maintenance
17
Part Name Estimated Interval Remarks

1,000,000 prints

1,200,000 prints

1,500,000 prints

4,500,000 prints
100,000 prints

200,000 prints

250,000 prints

300,000 prints

500,000 prints

600,000 prints

750,000 prints

850,000 prints
At Installation

As Necessary

Item

 Clean  Replace  Lubricate  Adjust  Inspect

Platen glass 

Scanner rail

Only when reader is equipped
No. 1 to 3 mirror 
Reflector 
Standard white plate 
Dustproof filter  Only when DADF is equipped

Dustproof glass  Clean using lint free paper

Primary Charging wire  

Pre-transfer Charging wire  
Shield plate (primary
charging unit)  
Clean using lint free paper
Developing assembly
bottom plate metal portion  Simultaneous replacement with
the Photosensitive Drum
Clean with alcohol and water.
This is a consumable part that
Drum patch sensor   may need to be replaced as
required, refer to the Consumable
Parts Section
Developing cylinder 

17 Value is based on LTR sized paper. Estimated average values in the field, based on data from supplier. Data is subject to
change depending upon many factors including, without limitation, monthly copy volume, environment, type of image printed
and customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 45
 imagePRESS C7000VPe Service Guide

Table 38 – Periodic Maintenance Schedule Continued

Main Unit Periodic Maintenance
17
Part Name Estimated Interval Remarks

1,000,000 prints

1,200,000 prints

1,500,000 prints

4,500,000 prints
100,000 prints

200,000 prints

250,000 prints

300,000 prints

500,000 prints

600,000 prints

750,000 prints

850,000 prints
At Installation

As Necessary
Item

 Clean  Replace  Lubricate  Adjust  Inspect

Sub Hopper Filter 
Hopper Right Louver 
Secondary Transfer Inlet
Guide (Lower)   Replace every 1,800,000

Secondary transfer outlet

sensor  Use a blower brush.

Secondary transfer outlet

guide 
Use a blower brush.
Skew registration skew When coated paper is used
roller  frequently, clean the Skew Roller
in every 100,000 pages.
Pre-fixing feed belt  Apply using lint free paper and
Shield plate (pre-transfer alcohol.
charging unit) 
Fixing web  
Fixing thermistor
(Secondary)  
Apply using lint free paper and
Fixing thermistor (Primary)   alcohol. Replace at the same
time as the fixing rollers.
Fixing thermal switch
(Secondary)  
Fixing thermal switch
(Primary)  
Fixing inlet guide 
Delivery upper separation
plate  Use methylketone and lint free
paper.
Delivery lower separation
claw  
Auto Gradation Adjustment  Recommended on first power-on
Clean using lint free paper with
Drum cleaner pre-exposure
unit  alcohol

ITB HP sensor 
Use a blower brush.
ITB edge sensor 
ITB idler roller (ITB-CLN Apply using lint free paper and
opposite roller 2)  alcohol.
17 Value is based on LTR sized paper. Estimated average values in the field, based on data from supplier.
Data is subject to change depending upon many factors including, without limitation, monthly copy
volume, environment, type of image printed and customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 46
 imagePRESS C7000VPe Service Guide

Table 38 – Periodic Maintenance Schedule Continued

Main Unit Periodic Maintenance
17
Part Name Estimated Interval Remarks

1,000,000 prints

1,200,000 prints

1,500,000 prints

4,500,000 prints
100,000 prints

200,000 prints

250,000 prints

300,000 prints

500,000 prints

600,000 prints

750,000 prints

850,000 prints
At Installation

As Necessary
Item

 Clean  Replace  Lubricate  Adjust  Inspect

Registration patch sensor /
Apply using lint free paper and
Leading edge registration  alcohol.
patch sensor
Ozone filter (Sub Station)  
Decurler roller (confluence
unit) 
Slave roller (bypass
unit/confluence unit/tandem
path unit/delivery inversion 
unit)
Paper Guide Plate
(Bypass Unit /Merging Unit 
/Tandem Path Unit)
Bypass feed roller A
(bypass unit/confluence 
unit)
Bypass feed roller C
(bypass unit) 
Tandem path feed roller
(confluence unit/tandem 
path unit)
Delivery drive roller
(delivery inversion unit) 
Duplexing reverse roller
(delivery inversion unit) 
Decurler Roller Opposition
Roller 
Feed Belt Opposition
Roller (Merging Unit) 
Feed Belt Opposition
Roller (Duplex Decurler) 
Clean using lint free paper
Drum unit shaft  Simultaneous replacement with
the Photosensitive Drum
Developing assembly end
sheet 
17 Value is based on LTR sized paper. Estimated average values in the field, based on data from supplier.
Data is subject to change depending upon many factors including, without limitation, monthly copy
volume, environment, type of image printed and customer handling of the equipment.

imagePRESS C7000VPe Service Guide April 2013

Page 47
 imagePRESS C7000VPe Service Guide

R. Soft Counter
The imagePRESS C7000VPe uses soft counters to track its functional copy
use. The control panel can display up to eight (8) counters on the counter
status check screen (when the counter check key button on the control panel
is pressed). By default, the imagePRESS C7000VPe displays six (6)
counters on the counter status check screen.
The Table below indicates the default counter configurations of the
imagePRESS C7000VPe on the counter status check screen.

Table 39 – Soft Counter

Counter Description Default
Counter Adjustability of Display
(from Service Manual) Display
May be Swapped to different
Total Counter via Service
1 101: Total 1 On Mode setting so that the
counter will increment twice
when large paper is used
2 108: Total (Black 1) On
407: Copy
3 On
(Full Color + Single Color/Large)
408: Copy
4 On
(Full Color + Single Color/Small)
May be Changed via Service
403: Print
5 On Mode setting to any
(Full Color + Single Color/Large) available counter
404: Print
6 On
(Full Color + Single Color/Small)
7 Not Displayed Off

8 Not Displayed Off

Refer to the imagePRESS C7010VP/C6010VP/C6010 Series Service Manual

for complete details on the Soft Counter configurations.
Caution 1: After performing a RAM clear, the counter will change back to its
default. Therefore, the settings have to be changed to the two (2) click
counter settings.
As a result, the service technician must note the counter type machine
settings before performing the RAM clear and return the machine to these
settings after the RAM clear has been performed.
Caution 2: If Counter 1 is changed to display the 102 counter (count two (2)
clicks for large paper), Counter 2 may need to be modified to display the 109
counter (count two (2) clicks for large B&W paper). However, you may need
to confirm how your backend billing system and service history obtains the
volume of color outputs before making this change.

imagePRESS C7000VPe Service Guide April 2013

Page 48
 imagePRESS C7000VPe Service Guide

S. MEAP Counter
The MEAP application counter counts the number of prints and scans made
per MEAP application. You can view the MEAP counter by logging on to the
MEAP SMS (Service Management Service) Application/License Information
page via a Web browser. (The computer you are using must be connected to
the machine and network.) You can also view the MEAP counter from the
MEAP device. Press the Counter Check button on the device’s control panel,
and then press the MEAP Counter key on the touch panel display.
There are three types of MEAP applications:
 Applet: Contains a user interface on the touch panel display of the
device. Up to nine applet tabs can be displayed on the touch panel
display of the device.
 Servlet: Contains a remote, programmable user interface for the
application via a Web browser.
 Esplet: The application does not contain a user interface.
Each MEAP application has its own counter. The number of applications that
can be installed on an imagePRESS C7000VPe is directly related to the
number of counters available.

imagePRESS C7000VPe Service Guide April 2013

Page 49
 imagePRESS C7000VPe Service Guide

VII. Suggested End-User Customer Service Offerings

A. Monthly Copy Volume

The maximum print/copy monthly volume is the maximum number of pages
the machine can produce within a one-month period (based on letter size
paper). However, the device should not be used to produce the maximum
number of pages, or a greater volume, on a consistent monthly basis.
The optimum performance range is the volume range that the equipment is
intended to run on a regular basis to maintain a high-level of performance and
print/copy quality.

Table 40 – Monthly Copy Volume

Optimum performance range Maximum Monthly Volume
Model
(based on LTR sized paper) (based on LTR sized paper)
Approximately 70,000 to
imagePRESS C7000VPe Up to 1,000,000
300,000

Table 41 – Monthly Print Copy Volume Definitions

Monthly PCV Type Description

This is the print/copy volume range that the equipment was
intended to run on a regular basis to maintain a high level of
Optimum performance and print/copy quality. Running the equipment within
Performance Range this range ensures that no undue stress is placed on components,
and it allows time for the proper servicing and maintenance of the
equipment.
On occasion, the machine can produce up to the above
prints/copies. However, sustained use of the machine at this level,
Maximum Monthly will significantly impact the long term performance and durability of
Copy/Print Volume the machine. You should expect an increase in the number of
service calls and down time during periods of Maximum
production use.

imagePRESS C7000VPe Service Guide April 2013

Page 50
 imagePRESS C7000VPe Service Guide

B. Limited Warranty Support

1. End-User Limited Warranty Conditions
Ninety (90) days after delivery to the original purchaser or 300,000
prints/copies, or a combination of both, whichever comes first.
This limited warranty covers the product accessories. For detailed
limited warranty information, please refer to the Canon imagePRESS
C7000VPe Limited Warranty, page 79.
Note: No warranty is given on any consumables or consumable parts,
such as paper, toner, chemicals, or pick-up rollers.
2. IPQ-2 Drum Limited Warranty

Table 42 – IPQ-2 Drum Limited Warranty Credit

1,000 prints or copies (or a combination of both) or 30 days

Full Credit:
after delivery to the original purchaser, whichever comes first.

420,000 prints or copies (or a combination of both) or 120 days

Prorated Credit:
after delivery to the original purchaser, whichever comes first.

For detailed warranty information, please refer to the Canon IPQ-2 Drum
Limited Warranty, page 80.
Note: If the IPQ-2 Drum Limited Warranty conditions accompanied with
the Drum is not 420,000 prints or copies for the prorated credit as
indicated above, then refer to the Limited Warranty located in the
Appendix of this Service Guide.
3. Flat-Rate Program
The Flat-Rate Program provides a flat-rate credit to Canon USA’s
full-line dealers as compensation for warranty expenses that they may
incur. Dealers who purchase an imagePRESS C7000VPe device will
receive a Flat-Rate Program credit during the month following their
purchase. This credit covers the dealer’s cost of defective parts and
drums with a dealer cost under $300.00 that have been replaced during
the term of the end-user’s Limited Warranty.
The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures.
The flat-rate credit is a percentage of your eligible machine purchases,
drums, and accessories. Flat-rate credits are posted monthly in the CNA
(Canon Network Access) section of Canon USA’s ISG Central Web site.
Refer to the Online Limited Warranty Credit Inquiry section for more
information.

imagePRESS C7000VPe Service Guide April 2013

Page 51
 imagePRESS C7000VPe Service Guide

Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed on
the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.
To request a part reimbursement credit, complete the e-Tag warranty
claim form in the Warranty section of the e-Support Center Web site at
http://www.support.cusa.canon.com. Refer to the e-Tag section of this
Service Guide for further details and instructions.

Additional information on the Flat-Rate Program is located on the Canon

USA’s e-Support Web site at http://www.support.cusa.canon.com, as
shown in Figure 6.

Figure 6 – e-Support: Flat-Rate Program

imagePRESS C7000VPe Service Guide April 2013

Page 52
 imagePRESS C7000VPe Service Guide

4. Warranty Parts for Repair

The APRFs (Authorized Parts Repair Facilities) are authorized by Canon
USA to repair circuit boards for various Canon products. The APRF
program is designed to help your dealership reduce service costs by
having circuit boards repaired instead of purchasing brand new boards.
Each circuit board is live tested and updated to the latest firmware
version prior to returning it to your dealership.
Parts specified on the Canon USA Repairable Parts List must be prepaid
and shipped directly to one of the following Authorized Parts Repair
Facilities. Log on to the Canon USA e-Support Web site at
http://www.support.cusa.canon.com to view the Canon USA Repairable
Parts List. Go to the Warranty tab, Part Repair Facilities, Repairable
Parts List. See Figure 7 – e-Support: Authorized Parts Repair Facilities
for more details.

Hytec Dealer Services, Inc. Nation-Wide Repair Service, Inc.

3600 Vineland Road (Suite 121) 16151 Foster Street
Orlando, FL 32811 Overland Park, KS 66085
Telephone: 1-407-297-1001 Customer Service: 1-866-655-8676
Customer Service:1-800-883-1001 Technical Support: 1-800-798-1814
Technical Support: 1-888-883-2001 Fax: 1-913-631-8372
Fax: 1-407-297-4310

Repairable parts (under warranty) are repaired free-of-charge by the

APRFs. Usually, the turnaround time is approximately five (5) business
days. Once repaired and tested, the parts are shipped back to your
dealership via UPS Ground.
If a part is not repairable, the APRF will contact your dealership, and
Canon USA’s Warranty Control Section will issue a credit to your
account.
To check the status of your part, please contact the APRF.

imagePRESS C7000VPe Service Guide April 2013

Page 53
 imagePRESS C7000VPe
00VPe Service Guide

The Repairable Parts List index is in the Warranty section of the

e-Support
Support Center Web site at http://www.support.cusa.canon.com Select
from the Repairable Parts List, as shown below, for the most current list.

Figure 7 – e-Support:
Support: Authorized Parts Repair Facilities

Warranty Parts over $300.00 that are not on the Repairable Parts List
All original defective parts with a dealer cost valued over $300.00, that
are not specified on the Repairable Parts List, must be submitted to
Canon Virginia, Inc. with a completed e e-Tag
Tag warranty claim form, and a
handwritten or computer
computer-generated
generated copy of the machine’s service
history.
Canon Virginia, Inc.
12000 Canon Boulevard
Newport News, VA 23606
Attention: Warranty Returns
The service history log must include the following:
 Dealer Name  Part Description
 Machine’s Installation Date  Date Part Was Removed
 Machine’s Serial Number  Machine Copy Count
 Part Number  Reason for Removal
 Work Performed (Highlight Current Service Call)

imagePRESS C7000VPe Service Guide April 2013

Page 54
 imagePRESS C7000VPe Service Guide

5. e-Tag
e-Tag is an electronic limited warranty claim form that is completed
online, printed out, and accompanied by the original defective part or
defective drum that is being returned to the Warranty Control Section for
warranty compensation.
The e-Tag warranty claim form can be accessed in the Warranty section
of the e-Support Center Web site at http://www.support.cusa.canon.com.

Figure 8 – e-Support: e-Tag

imagePRESS C7000VPe Service Guide April 2013

Page 55
 imagePRESS C7000VPe Service Guide

To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.

Figure 9 – e-Support: e-Tag Claim Console

A copy of the e-Tag warranty claim form and the machine’s service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
 Dealer Name  Part Description
 Machine’s Installation Date  Date Part Was Removed
 Machine’s Serial Number  Machine Copy Count
 Part Number  Reason for Removal
 Work Performed (Highlight Current Service Call)

For defective drums, ship the drum to the address provided on the
bottom of the e-Tag warranty claim form, accompanied by a copy of the
e-Tag warranty claim form, the machine’s service history log, a “before”
sample copy that depicts the problem, and an “after” sample copy that
shows that the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.

imagePRESS C7000VPe Service Guide April 2013

Page 56
 imagePRESS C7000VPe
00VPe Service Guide

6. Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry enables your dealership to check,
download, and print the details of your e
e-Tag and Flat-Rate
Flat Program
credits on the CNA (Canon Network Access) Web site.
a) e-Tag
Tag Inquiry
To view your e
e-Tag
Tag warranty claim credits online, log on to the ISG
Central Web site at http://www.isgcentral.cusa.canon.com,
http://www.isgcentral.cusa.canon and
select “Canon Network Access (CNA)”, as shown below.

Figure 10 – ISG Central

imagePRESS C7000VPe Service Guide April 2013

Page 57
 imagePRESS C7000VPe
00VPe Service Guide

On the CNA Web site, select “Warranty Credit Inquiry”, and then
select “e--Tag
Tag Warranty Claims Reimbursement” to perform an e-
e
Tag Warranty claims search, as shown in the following screen
shots.

Figure 11 – CNA: Warranty Credit Inquiry

Figure 12 – CNA: e-Tag

Tag Warranty Claims Search

To check the status of the e e-Tag warranty claims already

submitted:
Go to the ee-Tag
Tag Warranty Claim Console, as shown at the bottom
of the screen shot in Figure 9 – e-Support: e-Tag
Tag Claim Console.
Console
This console enables you to check the status of your claims. To
view the details of the e
e-Tag
Tag limited warranty claim form, double-
double
click any record.
Note: e-Tag
Tag warranty claims are connected to the e-Support
e ID
number that is entered. Therefore, it is h
highly
ighly recommended that
only one person enter and manage the e e-Tag
Tag warranty claims from
your dealership.

imagePRESS C7000VPe Service Guide April 2013

Page 58
 imagePRESS C7000VPe
00VPe Service Guide

b) Flat-Rate
Rate Inquiry
To view your Flat
Flat-Rate
Rate warranty reimbursements online, log on to
the ISG Central Web site at http://www.isgcentral.cusa.canon.com,
http://www.isgcentral.cusa.canon.com
and select “Canon Network Access (CNA)”, as shown below.

Figure 13 – ISG Central

imagePRESS C7000VPe Service Guide April 2013

Page 59
 imagePRESS C7000VPe
00VPe Service Guide

On the CNA Web site, select “Warranty Credit Inquiry”, and then
select “Flat
“Flat-Rate Warranty Reimbursement” to perform a Flat-Rate
Flat
Warranty claims search, as shown in the following screen shots.

Figure 14 – CNA: Warranty Credit Inquiry

Figure 15 – CNA: Flat

Flat-Rate Warranty Reimbursement Search

imagePRESS C7000VPe Service Guide April 2013

Page 60
 imagePRESS C7000VPe Service Guide

C. Service Parts Availability

Service parts ordering will be available 24 hours a day, 7 days a week, 365
days a year to provide the quickest possible response should the need arise
for such parts. Canon USA will provide service parts for the key units,
assemblies and consumables to cover the entire machine function, and this is
designed to avoid potential machine downtime for the customer. Various
shipment options 18 currently offered include:
15F15F

 Next Flight Out (NFO)

 UPS (Ground, Next Day, Early AM)
 Pickup (Rush, Spot)

Table 43 – Parts Order Center Days and Hours of Operation

Days of Operation Hours of Operation Parts Order Center Telephone Number

9:00 AM – 7:00 PM
Canon Parts Order
Monday – Friday Eastern Standard 866-481-2569
Center
Time
7:00 PM – 9:00 AM
19
Monday – Friday Eastern Standard
Time 24 / 7
800-263-9271
19 Call Center
Saturday – Sunday
24 Hours
All National Holidays

18 Shipment options are subject to change

19 Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts
Order Center ([email protected]) for more information.

imagePRESS C7000VPe Service Guide April 2013

Page 61
 imagePRESS C7000VPe Service Guide

D. Parts Support Program for the imagePRESS Server

The Parts Support Program is designed to help reduce your service costs for
controllers. By participating in the Parts Support Program your dealership will
not be required to stock expensive parts.
Canon U.S.A., Inc. will provide replacement parts at no-charge for the
imagePRESS Server A2200e on an exchange basis for a period of nine (9)
months. This includes the ninety (90) day warranty period and the six (6)
months following. To obtain parts under the Parts Support program, follow
these steps:
1. Contact the Technical Support Center at (800) 528-2830 to report the
incident and get technical assistance. If the problem cannot be resolved
over the phone, the technical support specialist will assign a “ticket”
number to the case. You will need to reference this ticket number when
completing the Part Order Form.
2. Go to the e-Support website, navigate to the Warranty Information
Center, and locate the Part Order Form under the Parts Support
Information.
3. Complete the Part Order Form and fax it to the Warranty Control Section
at (516) 328-5761.
4. Once the order form is received and verified, the Warranty Control
Section will ship the replacement part packaged with the original order
form and a return address label. The original order form must
accompany the return of the defective part. The defective part must be
returned within ten (10) business days otherwise your dealership will be
charged (dealer cost) for the part.
5. For out of warranty repairs on circuit boards, please contact the
Warranty Control Section at (516) 328-5744.
As indicated on the part order form, the Parts Support Program includes
standard shipping at no cost to the dealership. If you request an upgrade in
your delivery service, your dealership will be charged for the freight charges.

imagePRESS C7000VPe Service Guide April 2013

Page 62
 imagePRESS C7000VPe Service Guide

VIII. Product Technical Support Offerings

A. Dealer Support Requirements

imagePRESS C7000VPe Technical Training is required to receive technical
support for these machines. Refer to the Canon USA Technical Support
Center section for further details.
To ensure that every dealer receives the highest level of support and help to
resolve the end user’s problems quickly and accurately, we recommend the
following to maximize your technical support request:
 Your support personnel should check technical documentation (User
Manuals, Technical Publications, etc.) and the e-Support Web site (24
hours a day, 7 days a week) before calling Canon USA’s TSC (Technical
Support Center), since your concern may have already been addressed
and documented.
 Have your Support ID number ready when you call the TSC, and make
sure that you are where the engine or application is located and
accessible. This dramatically improves the TSC’s ability to help
troubleshoot the problem, and eliminate the “guesswork” when
answering a specific question. This also helps to supply you with
answers that are more accurate.
 Provide the serial number of the installed engine or application you want
to troubleshoot. While the serial number is required to access support, it
also provides the Support Specialist with information about previous
calls for support.
 Make sure to provide environment-specific information, and any other
site-specific variables.
 Submit and update your profile information, such as cell phone number,
e-mail address, and company address on the e-Support Web site in the
Current Profile section. You can also call Canon USA’s TSC. Accurate
profile information enables you to contact support personnel faster, and
is necessary, if more information is required from the caller later.
 At the completion of each call, a ticket number is provided. If the Support
Specialist does not provide a number, the caller should ask for it.
 Have a Dealer Technician or Systems Engineer call Canon USA with
what resolved your issue. This information is helpful, and enables a
Support Specialist to assist other callers who may have the same
problem.

imagePRESS C7000VPe Service Guide April 2013

Page 63
 imagePRESS C7000VPe Service Guide

B. Canon USA Support Offerings

The following support offerings were established to deliver high-quality, timely
technical support services, and product information to Canon dealerships.
These support services cover areas, such as system and user software,
networking and connectivity issues, electro-mechanical operations, and other
hardware servicing.
1. Canon USA Technical Support Center
Canon USA provides a time-sensitive call escalation process for all
authorized imagePRESS C7000VPe dealers. The TSC is the single-
point of entry for this process. Once a call is placed to the TSC and
information is logged into the call management system, a case number
is assigned to the call. Every effort is made to resolve the problem during
the call. Calls that cannot be resolved during the initial call and require
escalation, must follow the process below. The status of all escalated
cases can be viewed via e-Support or by calling the TSC.
Canon USA’s TSC support responsibilities are as follows:
 The contracted servicing dealer solely provides all technical support
for the end-user.
 The Canon USA TSC is the central contact/escalation for the
reporting of all known outstanding hardware and software issues to
Canon USA’s engineering and software development groups.
 The Canon USA TSC is available to all Authorized Dealers,
Systems Engineers, and Technicians who have successfully
completed the training program.
 The TSC provides technical information regarding all Canon
associated hardware and software products.
 The TSC deploys, as required through proper escalation
procedures, all on-site Canon USA Digital Solutions Specialists and
Systems Engineers.

imagePRESS C7000VPe Service Guide April 2013

Page 64
 imagePRESS C7000VPe Service Guide

Figure 16 – Canon USA Support Escalation Flow Chart

Canon
imagePRESS C7000VPe
End-User

End-User Contacts
Servicing Dealer

Servicing Dealer Contacts Status

Canon USA TSC Modify
Assistance Required

Canon USA Update Case

Technical Support Center
1-800-528-2830

Update Case
Canon USA
Digital Solutions Specialist &
Systems Engineers

Update Case
Canon USA
Engineering

imagePRESS C7000VPe Service Guide April 2013

Page 65
 imagePRESS C7000VPe Service Guide

2. NAVI
NAVI is a computer-based application that is designed to function as
both an information resource and diagnostic tool for Canon dealership
technicians (equipped with a laptop) or dealer in-house help desk
environments.

Figure 17 – NAVI: Login Screen

Figure 18 – NAVI: Main Screen

imagePRESS C7000VPe Service Guide April 2013

Page 66
 imagePRESS C7000VPe Service Guide

a) Benefits
 Improves the time to resolution for the more challenging
technical situations faced in the field
 Increases customer satisfaction by increasing the number of
first visit problem resolutions, thereby reducing the number of
required second visits
 Reduces the chances of incorrect or unnecessary parts usage
with NAVI’s diagnostic abilities and reference information
 Enables device engine reporting to aid in service costs
forecasting
b) Features
 Detects the device’s engine status
 Enables you to research a knowledge base of known problem
case data to solve a current machine problem when
connected directly to the machine or offline (connection to the
machine has not been established)
 Provides access to model servicing information, such as work
procedures and electromechanical component references
 Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM
 Provides a link to Canon Service Tools, such as the SST
(Service Support Tool) and PDL Downloader
 Enables you to access the machine’s Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial
or default values)
 Enables you to adjust the machine’s error and jam thresholds.
 Enables you to lookup replacement parts via a Web browser
c) Getting Started with NAVI
(1) Participate in Training
The NAVI e-Learning course is available on e-Support for those
technicians who have computer skills and use the SST. The NAVI e-
Learning course is interactive, and contains guided simulations that
show the technician how to use NAVI to service, maintain, and
troubleshoot Canon devices. Technicians taking the NAVI
e-Learning course will also learn how to make NAVI an integral part
of their tool kit.
After the successful completion of the NAVI e-Learning course,
technicians can begin to use NAVI as the tool to help them resolve
field issues in a timely manner.

imagePRESS C7000VPe Service Guide April 2013

Page 67
 imagePRESS C7000VPe Service Guide

(2) Get the NAVI Files

There are two ways to get the files to start using NAVI:
 Download the necessary files from the e-Support Web site
free-of-charge. It is recommended to download these files via
a high-speed Internet connection, as the files are large.
 Purchase the NAVI Catch-Up CD Set. The Catch-Up CD Set
contains the basic NAVI program, documentation, and model
files to add previously introduced models to a computer with
NAVI installed.
(3) Install NAVI and Use the Program
Use the following procedure to install and use NAVI:
 Install the core NAVI program and any patches
 Add model support, as necessary
 Add any updated model case data
 If you have previously issued technical documentation on
CD-ROMs, you can link these files with NAVI
d) Updates
Continuous updates to each imagePRESS model’s Update Data
Pack are available for download from the e-Support Web site free-
of-charge.
e) NAVI Support
For additional details and information on NAVI, refer to the NAVI
mini-home page on the e-Support Web site, located in the “Tech
Support” tab.

Figure 19 – e-Support: NAVI’s Mini-Home Page

imagePRESS C7000VPe Service Guide April 2013

Page 68
 imagePRESS C7000VPe
00VPe Service Guide

3. Internet Support
a) Canon USA’s e e-Support Center Web Site
Canon USA’s Engineering Services and Solutions Division
(formerly the Systems and Technical
echnical Support Division)
Division provides
high-quality
quality e
e-Support
Support via the Internet, and is only available for
Canon USA’s Authorized Servicing Dealers.
Canon USA’s e e-Support
Support is designed to provide Systems Engineers
and Technicians access to technical support inf information
ormation via the
Worldwide Web.
The following functions and information can be accessed:
 Proactive notification of new releases, patches, Technical
Publications, and other information via e
e-mail
mail message
 Search for technical solutions with the Integrated Knowledge
Kn
Management System through a natural language query
 Read or download on on-line documentation
 Download patches and their Readme files
 Download firmware and software drivers
 Track and modify logged cases
 Review all open cases
To access e e-Support,
Support, you must first register for an e-Support
e ID
Number. To register for an e e-Support
Support ID number, go to the Canon
USA’s e
e-Support
Support Center Web site at
http://www.support.cusa.canon.com
http://www.support.cusa.canon.com. Click on the “Register” button,
and follow the instructions. This service is available at no additional
charge to all authorized dealers.

Figure 20 – e-Support:
Support: Login Screen

imagePRESS C7000VPe Service Guide April 2013

Page 69
 imagePRESS C7000VPe
00VPe Service Guide

b) Canon USA’s ISG Central Web Site

Complete Service Guide versio
versionsns are available on the Canon
USA’s ISG Central Web site ((http://isgcentral.cusa.canon.com
http://isgcentral.cusa.canon.com).
Access is limited to an Authorized Dealer’s Management staff.
Please contact your Dealer Administrator to request access
a to the
Systems and Technical Support section of ISG Central.

Figure 21 – ISG Central: Login Screen

When an end
end-user
user logs on to the ISG Central Web site, he/she
must select the “Systems and Technical Support” button to access
acces
the Service Guides area of the Web site, as shown below.

Figure 22 – ISG Central: Systems and Technical Support Web Page

imagePRESS C7000VPe Service Guide April 2013

Page 70
 imagePRESS C7000VPe Service Guide

Figure 23 – ISG Central: Engineering Services and Solutions Service Guides

Area

imagePRESS C7000VPe Service Guide April 2013

Page 71
 imagePRESS C7000VPe Service Guide

IX. Appendix
Note: All specifications are for reference purposes only and are subject to change
without notice.

A. Specifications

Table 44 – ImagePRESS C7000VPe Specifications

imagePRESS C7000VPe
Type Console
Drum Photosensitive OPC Drum x 4
Color Supported Full Color
Writing Resolution Up to 1,200 dpi x 1,200 dpi
Reading Resolution Up to 600 dpi x 600 dpi
Number of Gradations 256
Memory 1.5GB (standard)
Hard Disk 80 GB x 2
13" x 19", 12.60" x 17.72", 12" x 18", 11" x 17", LGL, LTR, LTRR, EXEC, and Irregular
Paper Size
Size (7 1/8" x 7 1/8" to 13" x 19 13/64" (182 mm x 182 mm to 330.2 mm x 487.7 mm))
2
Paper Weight 17 lb bond to 110 lb cover (64 to 300 g/m )
Thin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Transparency, Labels,
Paper Type
Tab Paper, Coated, Texture Paper, Vellum
Top Margin: 2.5 mm
Margin Left and Right Margins: 2.5 mm
Bottom Margin: 2.5 mm
Up to 7 minutes from Power On or at the recovery from sleep mode.
Warm-Up Time Activation time may vary, depending on the conditions under which the machine is being
used. (In all cases, at a room temperature of 68°F.)
Full Color: Up to 28 seconds
First Copy Time
Black & White: Up to 28 seconds (When the Black mode is set.)
Paper Feeding 2
Up to 1,000 sheets x 2 paper decks (20 lb bond (80 g/m ))
System/Capacity
Power Source Three-phase, 208V, 30 A, 60 Hz
Maximum Power
8.5kW or less
Consumption
Standby: up to 72dB
Noise
Copying: up to 82dB
Multiple Copies 1 to 9,999 sheets
Dimensions (H x W x D) Approximately 52 3/8" x 101 7/8" x 44 3/4" (1,330 mm x 2,586 mm x 1,135 mm)
Weight Approximately 1,984 lb (900 kg)

imagePRESS C7000VPe Service Guide April 2013

Page 72
 imagePRESS C7000VPe Service Guide

Table 45 – imagePRESS C70000VPe Print/Copy Speeds

Paper Size Paper Weight Print Speed
13" x 19" 31.3 sheets/minute
17 lb bond to 110 lb cover
12" x 18" 2 33.1 sheets/minute
(64 to 300 g/m )
11" x 17" 35.0 sheets/minute
17 to 28 lb bond
2 41.8 sheets/minute
(64 to 105 g/m )
28 lb bond to 63 lb cover
LGL 2 33.3 sheets/minute
(106 to 170 g/m )
63 to 110 lb cover
2 25.1 sheets/minute
(171 to 300 g/m )
17 lb bond to 110 lb cover
LTR 2 70.0 sheets/minute
(64 to 300 g/m )
17 to 28 lb bond
2 53.2 sheets/minute
(64 to 105 g/m )
28 lb bond to 63 lb cover
LTRR 2 42.4 sheets/minute
(106 to 170 g/m )
63 to 110 lb cover
2 31.9 sheets/minute
(171 to 300 g/m )
17 lb bond to 63 lb cover
2 70.0 sheets/minute
(64 to 170 g/m )
EXEC
63 to 110 lb cover
2 61.1 sheets/minute
(171 to 300 g/m )

Table 46 – Color Image Reader-H1 Specifications

Color Image Reader-H1
Type Flatbed
Image Sensor CCD
Acceptable Originals Sheet, Book, 3D Objects Up to 4.4lb (2kg)
Document Size STMT to 11x17 (139.7x139.7mm to 297x432mm)
Light source Xenon Tube
Resolution for Reading Up to 600 x 600 dpi, 256 gradations
Regular paper size: Same Ratio
1:1
Reduction
1:0.78 (LGL ~ LTR)
1:0.73 (11" x 17" ~ LGL, 11" x 15" ~ LTR)
1:0.64 (11" x 17" ~ LTR)
1:0.50 (11" x 17" ~ STMT)
Magnification
1:0.25
Enlargement
1:1.21 (LGL ~11" x 17")
1:1.29 (LTR ~ 11" x 17")
1:2.00 (STMT ~ 11" x 17")
1:4.00
Copy Ratio: 25 to 400% (in 1% increments)
Power Source From the Main Unit
Approximately 4-1/8” x 28-7/8” x 23-1/2” (105mm x 732mm x 595mm)
Dimensions (H x W x D)
(excluding the document feeder)
Weight Approximately 38.5 lb (17.5kg) (excluding the document feeder)

imagePRESS C7000VPe Service Guide April 2013

Page 73
 imagePRESS C7000VPe Service Guide

Table 47 – DADF-R1 Specifications

DADF-R1
Original Feeding
Automatic Document Feeder
Mechanism
Original Supply Tray:
2
1-sided scanning: 13 to 57 lb bond (50 to 216 g/m )
2
2-sided scanning (LTR, STMT): 13 to 57 lb bond (50 to 216 g/m )
Size and Weight of 2-sided scanning (11" x 17", LGL, and LTRR): 13 to 53 lb bond (50 to 200
2
Originals g/m )

SADF Tray:
2
10 to 57 lb bond (38 to 216 g/m )
11" x 17", LGL, LTR, LTRR, STMT (STMT originals cannot be placed horizontally.
Size of Originals
(STMTR))
Original Supply Tray:
2
100 sheets (20 lb bond (80 g/m ))
Original Tray Capacity
DADF Tray:
1 sheet
Copying: 50 sheets/minute (LTR in the Black-and-White and Full Color modes)
Original Replacement 20
Scanning: Maximum of 80 sheets/minute (LTR in the Black-and-White and Full
Speed
Color modes at 300 dpi)
Power Source From the Main Unit
Approximately 5-5/8” x 25-1/2” x 22-3/8”
Dimensions (H x W x D)
(143mm x 646mm x 569.5mm) Excluding Document Output Tray
Weight Approximately 47.3 lb (21.5kg) Excluding Output Tray

Table 48 – POD Deck-A1e Specifications

POD Deck-A1e
Size: 13" x 19", 12.60" x 17.72", 12" x 18", 11" x 17", LGL, LTR, LTRR, EXEC, and
Paper Size Irregular Size (7 1/8" x 7 1/8" to 13" x 19 13/64" (182 mm x 182 mm to 330.2 mm x
487.7 mm))
2
Paper Weight 16 lb bond to 120 lb cover (60 to 300 g/m )
Thin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Transparency,
Paper Type
Labels, Tab Paper, Coated, Texture Paper, Vellum
2
Upper and Middle Decks: Up to 1,000 sheets x 2 paper decks (20 lb bond 80 g/m ))
Paper Deck Capacity 2
Lower Deck: Up to 2,000 sheets x 1 paper deck (20 lb bond (80 g/m ))
Power Source 200 to 208 V AC, 50/60 Hz, 6 A
Approximately 43 1/8" x 38 7/8" x 31 1/4"
Dimensions (H x W x D)
(1,095 mm x 987 mm x 792 mm) (including the escape tray)
Weight Approximately 551 lb (250 kg)
Installation Space (W x D) Approximately 140 5/8" x 44 3/4" (3,573 mm x 1,135 mm)

20 The scanning speed may vary depending on the scanning mode and original type.

imagePRESS C7000VPe Service Guide April 2013

Page 74
 imagePRESS C7000VPe Service Guide

Table 49 – Document Insertion Unit-C1 Specifications

Document Insertion Unit-C1
Upper Tray: LTR, LTRR, EXEC, and Irregular Size (7 1/8" x 7 1/8" to 11" x 13"
(182 mm x 182 mm to 297 mm x 330.2 mm))
Paper Size Lower Tray: 13" x 19", 12.60" x 17.72", 12" x 18", 11" x 17", LGL, LTR, LTRR,
EXEC, and Irregular Size (7 1/8" x 7 1/8" to 13" x 19 13/64" (182 mm x 182 mm
to 330.2 mm x 487.7 mm))
2
Paper Weight 16 lb bond to 110 lb cover (60 to 300 g/m )
Thin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Coated, Texture
Paper Type
Paper, Vellum
2
Paper Capacity Upper Tray: 200 sheets (20 lb bond (80 g/m ))
2
Lower Tray: 200 sheets (20 lb bond (80 g/m ))
Power Source From the Finisher
Dimensions (H x W x D) Approximately 8 3/8" x 24 5/8" x 26 1/4" (213 mm x 625 mm x 667 mm)
Weight Approximately 37.4 lb (17 kg)

Table 50 – Saddle Finisher-AB2e

Saddle Finisher-AB2e
13" x 19", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, and Irregular Size (5
Paper Size
31/64" x 7 1/8" to 13" x 19 13/64" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))
2
Paper Weight 17 lb bond to 110 lb cover (64 to 300 g/m )
Thin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Transparency,
Paper Type
Labels, Tab Paper, Coated, Texture Paper, Vellum
Tray A: If the high volume stack mode is set to Off: 13" x 19", 12.60" x 17.72", 12"
x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC: Up to 1,000 sheets (or
5 3/4" (147 mm) in height)
No Collating,
Collate, Group If the high volume stack mode is set to On:
Mode (Non- LTR, LTRR, STMTR, EXEC: up to 3,000 sheets (or 16 5/8" (423 mm) in
coated Paper) height)
11x17, LGL: up to 1,500 sheets (or 8 1/2" (216 mm) in height)
(When the optional booklet trimmer is attached, the high volume stack
mode is not available)
Tray B: LTR, LTRR, EXEC: up to 2,000 sheets (or 11 1/4" (285 mm) in height)
12" x 18", 11x17, LGL: up to 1,000 sheets (or 5 3/4" (147 mm) in height)
Tray A: 11" x 17", LGL, LTR, LTRR, EXEC: up to 1,000 sheets/100 sets (or 5 3/4"
(147 mm) in height)
Capacity Tray B: LTR, LTRR, EXEC: up to 2,000 sheets/100 sets (or 11 1/4" (285 mm) in
Per Tray height)
11" x 17", LGL: up to 1,000 sheets/100 sets (or 5 3/4" (147 mm) in
height) No Collating, Collate, Group, Staple mode with different paper
sizes:
Staple Mode
12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC: up to 1,000
sheets (or 5 3/4" (147 mm) in height)

- The Staple mode cannot be used with 12" x 18" and STMTR
- STMTR cannot be output to Tray B

If the optional Booklet Trimmer is attached, Stapled outputs cannot be sorted to

Tray A
Saddle Stitch 2 to 20 sheets/30 sets (maximum)
mode

imagePRESS C7000VPe Service Guide April 2013

Page 75
 imagePRESS C7000VPe Service Guide

Table 50 – Saddle Finisher-AB2e Continued

Saddle Finisher-AB2e
When the standard staple cartridge is attached:
(The maximum stapling capacity may vary, depending on the paper type and
weight.)
2
LTR, EXEC: up to 100 sheets (20 lb bond (80 g/m )) (or 1/2" (11 mm) in height),
2 2
or up to 98 sheets (20 lb bond (80 g/m )) + 2 sheets (73 lb cover (200 g/m ))
Max. Stapling Capacity /
Available Staple Size 2
11" x 17", LGL, LTRR: 50 sheets (20 lb bond (80 g/m )) (or 1/4" (5.5 mm) in
2
height), or up to 48 sheets (20 lb bond (80 g/m )) + 2 sheets (73 lb cover (200
2
g/m ))

Corner Stapling: 11" x 17", LGL, LTR, LTRR, EXEC

Double Stapling: 11" x 17", LGL, LTR, LTRR, EXEC
2 2
Available Saddle Stitch Up to 20 sheets (20 lb bond (80 g/m )) (Coated: 15 sheets (20 lb bond (80 g/m )))
Capacity/Size 12" x 18", 11" x 17", LGL, LTRR
Power Source 120V/15A, 60Hz
Dimensions (H x W x D) Approximately 46 1/2" x 31 1/2" x 31 1/4" (1,180 mm x 800 mm x 792 mm)
Weight Approximately 277.7 lb (126 kg)

Installation Space (W x D) Approximately 182 3/8" x 44 3/4" (4,633 mm x 1,135 mm) (when the optional POD Deck-
A1e is attached)

Table 51 – Professional Puncher-B1 / Insertion Unit-A1 Specifications

Professional Puncher-B1
Type External Punch GBC Unit
Hole Punching Method Press Punch Unit
Paper Size LTR, Tab (9 x 11)
Waste Tray Capacity Up to 25,000 sheets or more of 80 g/m2 paper with four-hole punch
2
Plain Paper: 75 - 216 g/m (20 lb Bond – 80 lb Cover)
Paper Weight 2
Coated Paper: 120 - 216 g/m (32 lb Bond – 80 lb Cover)
Power Source 120V/15A, 60Hz
Approximately 31.5" x 12.0" x 40.9" (800mm x 305mm x 1,040mm)
Dimensions (D x W x H) with Integration Unit Approximately 31.5" x 22.0" x 40.9" (800mm x 560mm x
1,040mm)
Weight Approximately 176 lb (80 Kg.)
Note: Estimated Life of 500,000 sheets of paper may vary depending on variables such as following the
lubrication schedule, the type of paper being punched, the cover stacks being punched and the typical length of
the average job.

Table 52 – Card Reader-C1 Specifications

Card Reader-C1
Available Cards Optical
Card Readout Method Optical readout
Store/Replay Replay
Power Source From the main unit
Dimensions (H x W x D) Approximately 1-1/4” x 3-1/2” x 4” (32 mm x 88 mm x 100 mm)
Weight Approximately 10.4oz (295g)

imagePRESS C7000VPe Service Guide April 2013

Page 76
 imagePRESS C7000VPe Service Guide

Table 53 – Booklet Trimmer-D1 Specifications

Booklet Trimmer-D1
Paper Size LTRR, 11”x17”, LGL, 12”x18”, 13”X19”
2
Up to 50 sheets (up to 80g/m ))
Number of Sheets 2 2
Up to 48 sheets (80 g/m ) + 2 sheets (325 g/m )
Waste Tray Capacity Approximately 1,500 sheets of 20mm width trimmed piece
Conveyer Capacity Up to 30 booklets
Power Source From the Saddle Finisher-AB2e / 300W Max (50/60 Hz)
Dimensions (D x W x H) 62.1” (W) x30.4” (D)x 41” (H) (1,575mm x 770mm x 1,040mm)
Weight Approximately 335 lb (152kg)

Table 54 – Two Knife Booklet Trimmer-A1 Specifications

Two-Knife Booklet Trimmer-A1
Paper Size LTRR, 11”x17”, LGL, 12”x18”, 13”x19”
2 2
Up to 25 sheets/100 pages (16 to 20 lb bond (60 g/m to 80 g/m ))
2 2
Up to 15 sheets/60 pages (24 to 28 lb bond (more than 80 g/m to 105 g/m ))
2 2
Up to 5 sheets/40 pages (28 lb bond to 110 lb Index (more than 105 g/m to 209 g/m ))
Number of Sheets 2 2
Up to 4 sheets/16 pages (110 lb index to 80 lb Cover (more than 209 g/m to 220 g/m ))
2 2
Up to 1 sheet/4 pages (16 lb Bond to 110 lb Cover (more than 209 g/m to 300 g/m ))
2
o Only one sheet of cover can be used up to 300g/m
2-15mm (0.08” - 0.59”)
Trimming Width *each width of top and bottom edge
*Minimum width of book in top and bottom direction; 190mm (7.48”)
Waste Tray Capacity Approximately 1,500 sheets of 15mm width trimmed piece
Up to 30 booklets
Conveyer Tray Capacity (Same as the Booklet Trimmer-D1. Two-Knife Booklet Trimmer-A1 does not have
conveyer tray and uses conveyer tray of the Booklet Trimmer-D1.)
Processing Speed Follows the binding speed of the Finisher-AJ1/Saddle Finisher-AJ2
Electric Power 120-127volts, 50/60hz, 4A
Requirement Power consumption should not exceed 440W
30.3” (D)x 21.1” (W) x 40.9” (H) (770mm x 536mm x 1,040mm)
o This does not include the dimension of the conveyer tray
Dimensions (D x W x H)
o It will add approximately 2” (5mm) in width when it is connected to the Booklet
Trimmer-D1
Weight Approximately 320 lb (145kg)

imagePRESS C7000VPe Service Guide April 2013

Page 77
 imagePRESS C7000VPe Service Guide

Table 55 – imagePRESS Server A2200e

imagePRESS Server A2200e
Item Specification
Fiery System Software Code Base Fiery System 9 Release 2
OS Windows XP Pro SP2 (64 bit)
CPU Core 2Quad 2.83 GHz
Memory 3 GB ( 1 GB DDR2, 500MB x 2 (No upgrade to memory)
Hard Disk Drive 3.5 inch, SATA 500 GB (250 GB x 2)
Optical Disc Drive DVD/CD RW Drive
Interfaces (to LAN) 1000/100/10MbE
Supported Communication Protocols AppleTalk, TCP/IP protocols. (Auto protocol switching)
SeeQuence Suite
SeeQuence Impose
SeeQuence Compose
Removable HDD Kit-B3 (Optional)
Graphic Arts Package (Standard)
Additional Features
Graphic Arts Package, Premium Edition (Option)
Adobe PDF Print Engine (Standard)
X-Rite Eye-One Spectrophotometer (Standard)
Integrated Interface & Stand-A1 (Option)
Command WorkStation 5, Fiery Remote Scan, Fiery Clone Tool, Fiery
Utility Software
Bridge
Dimensions (H×W×D) Approximately 19 1/8" x 8 1/2" x 19 1/8" (485 mm x 215 mm x483 mm)
Weight Approximately 43.5 lb (19.7 kg)

imagePRESS C7000VPe Service Guide April 2013

Page 78
 imagePRESS C7000VPe Service Guide

B. Canon imagePRESS C7000VPe Limited Warranty

imagePRESS C7000VPe Service Guide April 2013

Page 79
 imagePRESS C7000VPe
00VPe Service Guide

C. Canon IPQ-2
2 Drum Limited Warranty
CANON IPQ
IPQ-2 DRUM LIMITED WARRANTY
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the IPQ IPQ-2
2 Drum incorporated into the
imagePRESS product (the "Product") packaged with this Limited Warranty (the "Drum") to be free from defects in
workmanship and materials under nornormal
mal use and service, other than exterior defects, such as nicks, scratches, or dents,
for 30 days after delivery to the original purchaser of the Drum or use of it to make 1,000 prints or copies, whichever
comes first (the “Warranty Period”). If the Drum p
proves
roves to be defective within this Warranty Period, Canon shall, at its sole
option, replace it without charge.
Following the expiration of the 30-day
day warranty period and continuing for a period of 120 days after delivery to the original
purchaser of the Drumum or use of it to make a maximum of 4 420,000
0,000 prints or copies,(or a combination of both) whichever
comes first, Canon shall provide a credit ("Credit") to the original purchaser toward the purchase of a replacement Drum if
the Drum fails to operate under normal
ormal use and service by reason of any defect in workmanship and materials, other than
exterior defects, such as nicks, scratches, or dents. The Credit shall be a percentage of Canon's then current dealer price
for the replacement Drum determined as set fo forth in the example below.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE DRUM SHALL BIND CANON OR ANY AUTHORIZED SERVICE DEALER. NO WARRANTY IS
GIVEN ON ANY USED DRUM.
THIS WARRANTY
ANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE DRUM IS DAMAGED AS A RESULT OF
(A) ABUSE, NEGLECT, MISHANDLING, OR ALTERATION OF THE DRUM, A PRODUCT ACCESSORY OR A PRODUCT
IN WHICH THE DRUM IS INCORPORATED, ELECTRIC CURRENT FLUCTUATION, EXPOSURE TO LIGHT, LI OR
ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE
INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON'S OPERATOR'S MANUAL OR
OTHER DOCUMENTATION, (C) INSTALLATION OR REPAIR BY OTHER THAN SERVICE REPRESENTATIVES
REPRESEN
QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, OR (D) USE OF
SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE DRUM OR CAUSE
ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS. NOR DOES T THIS
HIS WARRANTY EXTEND TO
ANY DRUM ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED,
REMOVED, OR ALTERED.
NEITHER CANON NOR ANY CANON AUTHORIZED SERVICE DEALER SHALL BE LIABLE FOR PERSONAL INJURY
OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
CANON AUTHORIZED SERVICE DEALER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR
OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE
USE, MISUSE OR INABILITY TO USE THE DRUM, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS
BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE DEALER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY CANON AUTHORIZED
SERVICE DEALER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM CAUSING THE
ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY
L
FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT
OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM NOT CAUSED SOLELY AND DIRECTLY BY
THE NEGLIGENCE OF CANON OR ANY CANON AUTHORIZED SERVICE DEALERDEALER.. THIS WARRANTY SHALL NOT
EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM AND STATES SUCH
PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY
The defective Drum must be returned to your Canon Authorized Service Dealer, with all necessary documentation
(machine log, a sample copy or other documents as required from time to time) to receive the Credit or replacement Drum.
Credits will be based on the then current dealer price of the replacement Drum, and will be pro
pro-rated
rated based on the prints
or copies made, or a combination of both, as described in the Example of Credit below.

EXAMPLE OF CREDIT
Drum inoperative after: 210,000
0,000 prints/copies in 120
120-days or less after delivery to original purchaser.
Calculation of the Credit may be illustrated by the following example:

Calculation: 420,000 - 210,000 210,000

= = 50% of the dealer price of the replacement Drum
420,000 420,000

THIS WARRANTY APPLIES TO DRUMS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

imagePRESS C7000VPe Service Guide April 2013

Page 80
 imagePRESS C7000VPe Service Guide

D. List of Tables
Table 1 – Model Comparison .............................................................................................................4
Table 2 – Model Features ..................................................................................................................5
Table 3 – Product Configuration ........................................................................................................6
Table 4 – Hardware Accessories .......................................................................................................6
Table 5 – System Options..................................................................................................................7
Table 6 – Print Controller Options......................................................................................................8
Table 7 – Consumables .....................................................................................................................8
Table 8 – Online Course Modules ...................................................................................................14
Table 9 – Classroom Courses .........................................................................................................15
Table 10 – Online Course Modules .................................................................................................15
Table 11 – Classroom Courses .......................................................................................................15
Table 12 – Systems Training Program ............................................................................................16
Table 13 – Accessory Online Training Module ................................................................................17
Table 14 – Service Materials ...........................................................................................................18
Table 15 – Power Receptacle..........................................................................................................19
Table 16 – Power and Plug Requirements Rear View ....................................................................20
Table 17 – Power and Plug Requirements for Main Unit and Accessories .....................................20
Table 18 – Weight ............................................................................................................................21
Table 19 – Dimensions ....................................................................................................................21
Table 20 – Dimensions Diagrams....................................................................................................22
Table 21 – Installation Space...........................................................................................................24
Table 22 – Estimated Installation Times ..........................................................................................25
Table 23 – Special Tools, Solvents, and Oils List............................................................................32
Table 24 – Solvents and Oils ...........................................................................................................33
Table 25 – Toner..............................................................................................................................34
Table 26 – IPQ-2 Drum ....................................................................................................................34
Table 27 – Starter ............................................................................................................................35
Table 28 – Main Unit Consumable Parts .........................................................................................36
Table 29 – DADF-R1 Consumable Parts.........................................................................................40
Table 30 – Saddle Finisher-AB2e Consumable Parts .....................................................................41
Table 31 – Document Insertion Unit-C1 Consumable Parts............................................................41
Table 32 – Booklet Trimmer-D1 Consumable Parts ........................................................................41
Table 33 – Two-Knife Booklet Trimmer-A1 Consumable Parts List ................................................41
Table 34 – High Capacity Stacker-C1 Consumable Parts...............................................................42
Table 35 – Professional Puncher-B1 Consumable Parts List..........................................................42
Table 36 – Professional Puncher Integration Unit-A1 Consumable Parts List ................................42
Table 37 – Periodic Replacement Parts ..........................................................................................43
Table 38 – Periodic Maintenance Schedule ....................................................................................45
Table 39 – Soft Counter ...................................................................................................................48
Table 40 – Monthly Copy Volume....................................................................................................50
Table 41 – Monthly Print Copy Volume Definitions .........................................................................50
Table 42 – IPQ-2 Drum Limited Warranty Credit .............................................................................51
Table 43 – Parts Order Center Days and Hours of Operation.........................................................61
Table 44 – ImagePRESS C7000VPe Specifications .......................................................................72
Table 45 – imagePRESS C70000VPe Print/Copy Speeds .............................................................73
Table 46 – Color Image Reader-H1 Specifications .........................................................................73
Table 47 – DADF-R1 Specifications ................................................................................................74
Table 48 – POD Deck-A1e Specifications .......................................................................................74
Table 49 – Document Insertion Unit-C1 Specifications ...................................................................75
Table 50 – Saddle Finisher-AB2e ....................................................................................................75
Table 51 – Professional Puncher-B1 / Insertion Unit-A1 Specifications..........................................76
Table 52 – Card Reader-C1 Specifications .....................................................................................76
Table 53 – Booklet Trimmer-D1 Specifications................................................................................77
Table 54 – Two Knife Booklet Trimmer-A1 Specifications...............................................................77

imagePRESS C7000VPe Service Guide April 2013

Page 81
 imagePRESS C7000VPe Service Guide

Table 55 – imagePRESS Server A2200e ........................................................................................78

E. List of Figures
Figure 1 – Learning Path for Service Technicians using the “Old” Blended Training Program.......13
Figure 2 – Learning Path for Service Technicians using the “Current” Blended Training Program 13
Figure 3 – Learning Path for Systems Engineers ............................................................................14
Figure 4 – License Management System ........................................................................................27
Figure 5 – Content Delivery System Web Site.................................................................................28
Figure 6 – e-Support: Flat-Rate Program ........................................................................................52
Figure 7 – e-Support: Authorized Parts Repair Facilities .................................................................54
Figure 8 – e-Support: e-Tag.............................................................................................................55
Figure 9 – e-Support: e-Tag Claim Console ....................................................................................56
Figure 10 – ISG Central ...................................................................................................................57
Figure 11 – CNA: Warranty Credit Inquiry .......................................................................................58
Figure 12 – CNA: e-Tag Warranty Claims Search...........................................................................58
Figure 13 – ISG Central ...................................................................................................................59
Figure 14 – CNA: Warranty Credit Inquiry .......................................................................................60
Figure 15 – CNA: Flat-Rate Warranty Reimbursement Search.......................................................60
Figure 16 – Canon USA Support Escalation Flow Chart .................................................................65
Figure 17 – NAVI: Login Screen ......................................................................................................66
Figure 18 – NAVI: Main Screen .......................................................................................................66
Figure 19 – e-Support: NAVI’s Mini-Home Page .............................................................................68
Figure 20 – e-Support: Login Screen...............................................................................................69
Figure 21 – ISG Central: Login Screen............................................................................................70
Figure 22 – ISG Central: Systems and Technical Support Web Page ............................................70
Figure 23 – ISG Central: Engineering Services and Solutions Service Guides Area......................71

imagePRESS C7000VPe Service Guide April 2013

Page 82