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Official What's App Proposal

The document outlines the features and benefits of the Opus Technology WhatsApp Chat Platform, which integrates with WhatsApp Official APIs to enhance customer engagement. Key features include lead management, broadcasting, chatbots, and a team inbox, all designed to improve customer interaction and support. The platform aims to boost sales conversions and streamline communication through WhatsApp, leveraging its popularity and rich media capabilities.

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Muqtadir Ahmad Khan
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© © All Rights Reserved
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55 views12 pages

Official What's App Proposal

The document outlines the features and benefits of the Opus Technology WhatsApp Chat Platform, which integrates with WhatsApp Official APIs to enhance customer engagement. Key features include lead management, broadcasting, chatbots, and a team inbox, all designed to improve customer interaction and support. The platform aims to boost sales conversions and streamline communication through WhatsApp, leveraging its popularity and rich media capabilities.

Uploaded by

Muqtadir Ahmad Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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WhatsAppCloudAPI

Opus technology WhatsApp Chat Platform

Integrated with
WhatsApp Official APIs
Understanding Customer Engagement Tool and benefits

Boosting customer engagement is key to improving customer loyalty, retention, and average
lifetime value. But to meet these goals you need to start with the right foundation. This
means delivering experiences that drive sales through engaging customers quickly on their
interaction channel of choice. With the number of digital engagement channels constantly
increasing, keeping up with customer habits is critical. You need to go where your
customers are, and this means you need to consider adding WhatsApp messaging to your
contact center.

Easy to adapt channel - WhatsApp is used by more that 8-Billion people, which makes it
an easy to adopt channel for a customer to interact with a brand.
Reduced customer Effort - WhatsApp provides easy communication on the go. Engagement
is further enhanced by the rich media capabilities WhatsApp provides, -such as document
sharing, location mapping, ǪR codes, and more.
Deliver targeted alerts and proactive notifications - WhatsApp provides higher open-rates
than any other channel. Delivering important messages on WhatsApp is much easier for
business.
On-time customer Support - Leveraging WhatsApp as a customer service channel helps to
build a good brand image and much loyal customer base.
Leads nurturing channel - Connecting with the leads on sales channel to answer any
queries, provide document or retargeting can drive up the sales unto 10x
Sending Documents quickly - WhatsApp makes it easier to connect with customers and
provides features to share media files or document
Single platform for your team

Bring your teams together in Company


name Connect Platform for faster customer
engagement.

Connect Platform provides


• Broadcasting
• Chatbot
• Lead management
• Team inbox
• 360 Customer view
• Capture contacts using QR code
• Personalized templates
• Reports of chats , Contacts, Broadcast
and many more
• User Management and monitoring them
• Unlimited tags and Stage
• Chat Notification
• CTWA leads
• Integration with IndiaMart and Google
sheet.
• and many more………………………..
Features

Capture leads with CTWA Ads


Boost return on Facebook ad spends by
converting ad clicks into conversations. Generate
qualified leads,nurture and engage better with
post click interactions on WhatsApp.

Capture leads from your Facebook ad and


Connect with WhatsApp number. Create
ChatBots that are ready to go when a lead
sends you a message.
Keep your team ready to engage with the
leads and provide them the required
information.

Results :

>> Higher Conversational Engagement

>> Lower Overall Campaign Costs


10X Sales
conversions
>> Higher Conversions

>> Easy retargeting on Dropped leads


Features

Broadcasting
Launch marketing campaigns at scale. Schedule campaigns
to share information to your customers regarding your
product or services. Send product catalogues and reminders.

Analyze Broadcast’s results - Sent, Received, Open


and Replied.

You can also filter customer data who are


interested, or replied. Mark opt-out for those who
don’t want to receive messages. Add tags and
create new segments as per the results.

Send engaging templates to get customer inputs -

Create templates with attached image, video,


documents. You can add buttons, lists, link to website
and more.
• Add click-to-action (CTAs) buttons
• Set chatbots to interact on replies
• Create and share products catalogue
• Share images, documents, videos and more Add
• custom variables to your templates
Features

ChatBots
WhatsApp API chatbots can operate round the
clock
, providing instant responses and support to
users. They eliminate the
limitations of human availability and enable
businesses to provide
uninterrupted service to their customers,
regardless of the time or day
In our WhatsApp Chat Platform, Drag and drop Bot
workflow is provided.

Easy to use ChatBots for automated replies –

• Simple Drag & Drop Box


• Set automated workflow to assign incoming chats
to the qualify user
• Capture relevant information from your customer
like Mail , Pdf , Location , interest and more
• Share image , Video and Documents and more
• Push information Via API Calls to other Sources
Features

Team Inbox to Chat with contacts


Level-up your customer services with ChatBots.
Bring your team together in one placebo engage customers from one contact number. Let
agents answer incoming queries. Our WhatsApp chat platform has everything you need for an
effective team Chat with customers.

• 360degree customerview
• Multi-agentassigning
• Auto-assignchat touser
• Tagging forsegmentation
• Fol owups comments
• Stagesforbetterlisting
• SharemediaduringChat
• Pre-definedtemplates
• Chatreminders
• Custom fields in contacts
• Chat history
• Ouickrespondtemplates.
Features

Contact Management
Track your customer dispositions while engaging them on WhatsApp.

1. Stages view for a better disposition


2. Custom fields to add additional info

3. Chat Reminders for timely engagement


4. Bulk actions for collective changes

5. Tags for additional filtration


6. Bulk import data at once

7. Sync data from google sheets


8. Sync contacts from Chatboat mobile’s
app
9. Followup comments so your team can
add comments every time they talk to
customers
Integrations
Do more with Chatboat Integrations

Sync your data and trigger messages


on WhatsApp
Pricing

Bytepaper Connect
Opus technology

Connect One-Time Setup cost


Rs. 13,000/- per Year 3000/-

bluetick with articles(₹5000


articles will be provided by your
company Note :- blue tick
depends upon the links provided
by you we do not take any
guarantee)

Team Support over - Calls, WhatsApp


and Email With WhatsApp Cloud API
NoĒe:
DOCUMENTS REQUIRED FOR PER MSG COSTING:
SETUP: Conversation cost on meta is valid
Business Facebook Page for 24 hours
Phone Number without any Like wise business can interact
Existing WhatsApp Account upto 24 hours without having any
GST Certificate/Udyog additional cost to bear
Adhar/Incorporate certificate The cost for conversation are For
Debit/Credit Card marketing: -0.78
Business Email Utility: -0.115
Company Website (SSL Certified) Authentication: -
Admin Access of Facebook Page 0.115
Every month 1000 service
conversations are free from meta
side.
Industries —

Education and Institutes Healthcare BFSI Immigration Events Management

Real-estate IT Ecommerce Travel & Tourism Manufacturing & Trading


Contact us

Thank you for


choosing us

Start increasing your customer


engagement today with WhatsApp
Chat Platform

Give us call or send message to get


a live demo or subscribe.

https://opustechnology.in/

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