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Sample Telephone Reservation Dialogue

The document is a telephone dialogue between a reservation agent and a guest named Linda, who is booking a suite room at YHC Hotel for her wedding anniversary from December 21 to 23, 2025. Linda requests an airport transfer and provides her personal details for the reservation, which totals 16,000 pesos. The agent confirms the reservation and provides a confirmation number, ensuring that payment is needed within 24 hours to guarantee the booking.

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31 views1 page

Sample Telephone Reservation Dialogue

The document is a telephone dialogue between a reservation agent and a guest named Linda, who is booking a suite room at YHC Hotel for her wedding anniversary from December 21 to 23, 2025. Linda requests an airport transfer and provides her personal details for the reservation, which totals 16,000 pesos. The agent confirms the reservation and provides a confirmation number, ensuring that payment is needed within 24 hours to guarantee the booking.

Uploaded by

villarinmary2
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Sample Telephone Reservation Dialogue

Reservation Agent: Mabuhay! Thank you for calling YHC Hotel, this is Ann speaking, how may I help you?

Guest: Hello, good morning Ann. This is Linda and I’m calling to make a room reservation.

Reservation Agent: Definitely Ms. Linda, may I know your preferred dates and how long will you be
staying in our hotel?
Guest: Yes sure, I would like to make a reservation on the 21 st to 23rd of December 2025 for
two persons. My husband and I will be celebrating our 3 rd wedding anniversary and we
would love to spend it there in your hotel.
Reservation Agent: That’s a very nice choice Mam Linda. Alright, kindly hold on for a while, while I’m
checking the dates on your system.
Guest: Yes, take your time.
Reservation Agent: Thank you for waiting maam, upon checking, we have an available deluxe and suite
room on the 21st -23rd of December 2025. The deluxe room has 1 double bed and sofa
that accommodates two (2) pax which costs 5,000 per night. While our suite room has
one king size bed and a mini lounge that costs 8,000 per night. Which would you prefer
maam?
Guest: Hmmm. I would like to have the suite room instead since, it’s our special day.
Reservation Agent: Alright maam, suite room for two pax on the 21 st-23rd of December 2025. By the way,
may I have your complete name, address , contact number and email please.
Guest: My complete name is Linda Smith and my husband is Ronald Smith, we are from
Makati City, Manila , my contact number is 09012345678 and my email is
[email protected]
Reservation Agent: Thank you Maam. Is your name spelled as L-I-N-D-A S-M-I-T-H and R-O-N-A-L-D S-
M-I-T-H?(phonetics)
Guest: Yes, you exactly.
Reservation Agent: Do you have any special request maam?
Guest: Yes, I would like to request for an airport transfer to your hotel. I will be arriving in
Cebu on December 23, 2025 at 10:00 am with flight details on Cebu Pacific 5J 524
Cebu- Manila.
Reservation Agent: This is noted mam, we will arrange for an airport transfer on December 23, 2025 from
Mactan International Airport to our Hotel with your flight details on Cebu Pacific 5J
524 Cebu- Manila. Our staff will be in touch with you once they are at the airport.
Guest: That’s wonderful.
Reservation Agent: How would you like to settle your bill mam?
Guest: I’ll pay it through credit card.
Reservation Agent: Alright mam, we will be sending the details on how to pay thru credit card via email.
By the way your reservation mam is valid within twenty-four (24) hours. We will wait
for your credit card payment, for your reservation to be guaranteed.
Guest: Okay, I will be processing the payment as soon as possible.
Reservation Agent: So let me recap all the details of your reservation Mam. Reservation for Mr. Ronald
Smith and Mrs. Linda Smith from Makit City Manila, good for two (2) pax. Date of
check-in will be December 21, 2025 and date of check-out will be on December 23,
2025. Your type of room is suite room for 8,000 per night., total bill is 16,000.00 pesos
for two (2) nights. Your contact number is 09012345678, email address is
[email protected]. You have requested an airport transfer on December 23, 2025
from Mactan International Airport to our Hotel with your flight details on Cebu Pacific
5J 524 Cebu- Manila. Is everything alright maam?
Guest: Yes, exactly.
Reservation Agent: It’s our pleasure maam. Again, this reservation is valid within twenty-four (24) hours
and we will wait for your payment for this to be guaranteed.
Guest: Yes, sure no problem. Thank you.
Reservation Agent: Do you have a pen and paper ready maam? I will be giving you your confirmation
number.
Guest: Yes, I have.
Reservation Agent: Your confirmation number is WGYJ325 under the name of Mrs. Linda Smith.
Guest: Thank you very much for booking your reservation.
Reservation Agent: It’s our pleasure maam. We look forward for your stay in our hotel. Have a nice day
and goodbye.
Guest: Good bye Ms. Anne, thank you.

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