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Public Issue

The Public Issue Tracking System is a PHP-based support issue tracker that can utilize either PostgreSQL or MySQL as a backend, featuring a user-friendly design and modular API for easy enhancements. The existing system has issues with duplicate statuses and unclear reports, while the proposed system aims to improve software quality, user satisfaction, and team productivity through better communication and accountability. An auto prediction algorithm is suggested to enhance functionality.

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Mano Haran
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2 views2 pages

Public Issue

The Public Issue Tracking System is a PHP-based support issue tracker that can utilize either PostgreSQL or MySQL as a backend, featuring a user-friendly design and modular API for easy enhancements. The existing system has issues with duplicate statuses and unclear reports, while the proposed system aims to improve software quality, user satisfaction, and team productivity through better communication and accountability. An auto prediction algorithm is suggested to enhance functionality.

Uploaded by

Mano Haran
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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PUBLIC ISSUE TRACKING SYSTEMS

Public Issue-Tracker is a support issue tracking system written in PHP, with option of either a
PostgreSQL of MySQL backend. The system is designed to be user friendly, and uses a simple
modular API to make addition of new modules or features very easy. Issue-Tracker also includes
many features that will allow customer/technical support organizations to take care of customer
issues quickly and easy. Some of these features include things like file uploads, email parsing,
email and sms notifications, unlimited users and groups, and much more.

Existing System:

The request is “Postponed,” meaning that because of technical reasons, time constraints,
or other factors it will not be incorporated into the ode until the next version of the product.

Problem is marked as “Known problem,” indicating that the problem or a similar request
is already known, and either a workaround exists for handling it or it is approximately scheduled
some time when the proper fix of the problem can be expected
Disadvantages

 Duplicate status, again and again repeated


 Make the report easy to can’t understand

Proposed System

Sometimes, the first indicator that the system is working differently is that it sounds a
little different than normal.

An in-use light or other indicator shows that a device is in use when nothing is being sent
to it (or a light that is off when it should not be).

Debug messages: the debug monitor should be turned on (if it exists on the system) and
should be monitored if or when a message is sent to it.

Advantages

 Improve the quality of software;


 Increase satisfaction of users and customers;
 Ensure requests accountability;
 Improve communication in the team and also to customers
 Increase of productivity of the team; and
 Reduce expenses

Algorithm: Auto prediction algorithm

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