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BPC User Guide Min

The BPC Now App user guide provides instructions for downloading, registering, and logging into the app, as well as managing forex card features such as activating E-com and contactless transactions, setting card limits, and accessing card statements. Users can also find assistance for changing or resetting their ATM/transaction PIN and blocking cards. Important contact details for customer support are included for various countries.

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pfcocochin
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33 views16 pages

BPC User Guide Min

The BPC Now App user guide provides instructions for downloading, registering, and logging into the app, as well as managing forex card features such as activating E-com and contactless transactions, setting card limits, and accessing card statements. Users can also find assistance for changing or resetting their ATM/transaction PIN and blocking cards. Important contact details for customer support are included for various countries.

Uploaded by

pfcocochin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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BPC NOW APP USER GUIDE

DOWNLOAD
BPC NOW BY THOMAS COOK APP

Borderless Prepaid Card Borderless Prepaid Card


Thomas Cook (India) Ltd Thomas Cook (India) Ltd

Note: If you were previously using the BPC App, uninstall it & then reinstall the new app.
Register your card to start using the app.
FOREX CARD REGISTRATION
1 Download the BPC Now App

2 Select Register Now

3 Fill in required card details

Set 4 digit Login PIN of your


4
choice

5 Select Register

Validate the OTP received on


6 your registered email id and mobile no.
to successfully login

Note: Login PIN is only used to login the App.


LOG IN

Enter the 4-digit set Login PIN


1
to login

IF YOU FORGOT LOGIN PIN

1 Select Forgot Login PIN

2 Enter the required details

A Login PIN will be sent to


3
your registered email id
WELCOME TO THE WORLD OF
BPC NOW
FEATURES OF MANAGE MY
FOREX CARD

Multiple Cards, Activate E-com Manage your


Single App & Contactless own Limits

ATM/
Check balance
Block/Unblock Transaction
& Card
Card PIN
Statement
Assistance
ACCESS MULTIPLE CARDS

Select Select the Card


1 2
Card Number Number

Note: Multiple cards with the same passport number will be visible
ACTIVATE E-COM & CONTACTLESS
As per RBI guidelines, your card is by default disabled for Ecom & Contactless transactions

To avoid Card Decline, Activate E-com & Contactless in case you want to use them

Activate E-Com & Contactless


1 Select Manage My Card 2
as per your usage
MANAGE CARD LIMITS

1 Select Manage My Card 2 Set your limits as per your


usage
ATM/ TRANSACTION PIN ASSISTANCE
STEPS TO CHANGE ATM/ TRANSACTION PIN

Select Change Enter your current


2 3
ATM PIN ATM PIN and New ATM
Select ATM PIN PIN of your choice
1
Assistance

Note: Select Change ATM PIN if you recall your PIN but want to change it.
ATM/ TRANSACTION PIN ASSISTANCE
STEPS TO RESET ATM/ TRANSACTION PIN

Select Reset You will receive your


2
ATM PIN new PIN in a password-
3
Select ATM PIN protected PDF via
1
Assistance email
Note: Select Reset PIN if you don't recall your PIN.
You can change the PIN you received via email by selecting Change ATM PIN.
CARD SUMMARY & STATEMENT

Card Summary
2
will be displayed
To email card statement,
1 Select Card Summary 3
select the email icon
CARD BLOCK

1 Click on Block Card 2 Select your desired option

Note: Unblock option is only available for a temporary block.


In case of permanent block, email us at [email protected]
VIEW VIRTUAL CARD DETAILS

2 Select Card details


Click on Menu To view CVV, click on
1
3 View and Authenticate
with the OTP received.
IMPORTANT CONTACT DETAILS
[email protected] 1800-270-9920 (India Only)

Australia 0011 800 9920 9920 Brazil 0021 800 9920 9920
Brazil Mobile 0021 800 9920 9920 China 00 800 9920 9920
Czech Republic 00 800 9920 9920 Denmark 00 800 9920 9920
France 00 800 9920 9920 Germany 00 800 9920 9920
Hong Kong 001 800 9920 9920 Hungary 00 800 9920 9920
Italy 00 800 9920 9920 Japan 010 800 9920 9920
Malaysia 00 800 9920 9920 New Zealand 010 800 9920 9920
Russia 810 800 9920 9920 Singapore 001 800 9920 9920
Spain 00 800 9920 9920 Spain Mobile 00 800 9920 9920
Switzerland 00 800 9920 9920 Thailand 001 800 9920 9920
UK 00 800 9920 9920 USA 1833 9920 9920
South Africa 09 800 9920 9920 South Korea 002 800 9920 9920
Other Countries 00 91 8828890300

Note: Dial the above-given numbers from a landline


Except for USA, you need to have an international dialing facility on the Fix line/ Mobile
THANK YOU!

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