BIT quick revision with head

points
 Chapter 1 :introduction to IT
• Applications of IT
• Evolution of IT
• Information technology is the storing, management
1. Communication
and retrieval of any kind of data transmitted across 2. Healthcare
electronic lines or electronic data
1. Pre-Mechanical age: Drawings and sign 3. Governance
language, abacus
4. Employment
2. Mechanical Age: Analytical computer, differential
engine. Punch card 5. Education
3. Electromechanical age: vacuum tubes 6. Virtual and Augmented reality
4. Transistors age
7. Entertainment
5. Integrated Circuit age: multiple transistor on
silicon chip
6. Personal computer age: microprocessor and
microchip
7. Internet age
8. Mobile age
9. Cloud computing age
10. AI age
 • Need of IT in business • Process of introducing / initiation of
• Business Information Technology or IT in business
BIT , is a sub field of IT 1. Conducting Comprehensive
• that focuses on incorporating Assessment of the Organization.
computing methods and principles into 2. Developing an IT strategy
business processes 3. Gaining buy-in and support from key
1. Improves productivity shareholder
2. Enhances communication 4. Plan and implement the selected IT
3. Reaches customers easily initiatives
4. Innovates process and operations 5. Monitoring and measuring.
5. Has expansive and reliable data 6. Maintenance, support, continuous
storage improvement.
6. Reduces business cost
 • Elements of IT refers to the • Impact / role of IT in business/
fundamental components or building advantages of IT
blocks that make up the field of
Information Technology, 1. data Management and
1. Hardware, Analysis
2. Software 2. Customer Relationship
Management (CRM)
3. Networking 3. Supply Chain Management
4. Data mining 4. Innovation and Competitive
5. Data transmission Advantage
6. Data Management/ DBMS 5. Cyber security
software 6. Communication and
7. Security tools Collaboration
8. Cloud computing 7. Cloud computing
9. IT support and services 8. Ecommerce and digital
marketing
Disadvantages of IT
1. Unemployment
2. Data security issue
3. people are easily distracted
4. Health concerns
5. People are Exposed to
undesirable content
Chapter 2 E-business and E-Commerce
(also epayement, payment security, digital and social media marketing)
• Electronic Business • Elements of E business
(E-Business) is the 1. E-procurement(Electronic procurement
): requisitioning, ordering of goods for
administration of conducting purpose of business .
any business using the 2. Online store: Virtual storefront for
internet, extranet, web, and customers to browse and buy products
intranet. 3. Online marketplace: transactions is
facilitated by intermediation of third
party
4. Online Communities: platform where
people with common interests can
interact and connect.
5. Online Companies: Companies with
common transaction offer interact
online
 • Types of E-business • Scope of ebusiness :
1. B2b : order processing, Inventory • which primarily includes transactions
Management, payements (B2B), (B2C), and (C2C),
2. B2C: Customers interactions, • all facilitated through the internet,
Marketing, purchases and encompassing various functions like
payments purchasing, marketing, production,
3. C2C: third-party involves, direct sale finance, R&D, and HR within a
or bidding company,
4. Intra B commerce : inter • as well as internal interactions
departments of organisation has between different departments within a
internal interaction or transactions firm ("Intra-firm B transactions").
online • Then explain types of ebusiness in
detail
Difference between
 • Types / models of ecommerce :
Ecommerce 1. B2B: Facebook Marketplace, Alibaba
2. B2C: Amazon, Facebook
3. C 2C: olx, quikr, broker.com
• E-commerce is the buying 4. C2B: freelancers: Software engineer,
and selling of goods and artist
services over the internet. 5. B2G: architecture contracts with
government for road or dam building
6. C2G: Income tax, gst, water supply bill
to municipal corporation.
7. Mcommerce: commerce through mobie
8. Social commerce :business through
social media platform: Facebook,
twitter, instagram
9. Subscription commerce: commerce
through recurring fee / Subscription
 • Advantages ecommerce
• Disadvantages ecommerce
1. Faster buying process
2. Store and product listings and creation
1. Peoples resistance
3. Cost reduction 2. Lack of privacy: credentials
4. Affordable Advertising and marketing sharing
5. Flexibility to customers 3. Tax issue
6. Product and price comparison 4. Product suitability
7. No reach limit/ Global reach
8. Faster responses to market Demands
5. Cultural obstacles
9. Serval payment modes 6. Technical Limitations
10. Easy export / export and import 7. Supply Chain Disruptions
8. Cyber security threats
 • Features of ecommerce / ecommerce website
1. User-Friendly Interface and Navigation : Search functionality, mobile
optimized, good category and subcategories of products.
2. Shopping Cart and Wishlist: Products quantity adjustment , auto
save cart option , save for later option.
3. Payment Gateway and Payment Processing: multiple payment
option, one click payment , security and encryption
4. Customer Account and Profile Management : Account dashboard,
personalized recommendations. Guest check out option .
5. Security Features : SSL certification, two factor Authentication
6. SEO and Marketing Tools: seo friendly, email Marketing integration
7. Shipping and Delivery Options: multiple shipping option , integrating
delivery services .
8. Customer Support and Chatbots
9. Analytics and Reporting Tools.
10. Order Management System.
 • Business applications of
ecommerce • Uses/ benifits of ecommerce
1. E-retailing 1. Convenience and acceptability
2. Digitsl products and services 2. Increased products selection
3. Drop shipping 3. Lower startup costs
4. omni channel experience 4. International cross border
sales opportunities
5. International expansion
5. easily retarget customers
6. Subscription services online
7. Branding and customer 6. Scalability with lower
engagement operational cost.
7. Personalized experiences
8. Access to new technologies
Online trade / revenue business model in
eCommerce
Online business trade model/ revenue model 5. Dropshipping model : revenue generated by
dropshipping (stock maintained and cleared by
1. E-retailing model/ merchant model: direct dropshipper),
sell, revenue on profit margin – overhead
cost • Dropshjpper get profit on wholesale price
2. Subscription model: recurring fee revenue • Merchant get mark up commission on
wholesale profit.
3. Freemium model : revenue on premium
sale and potential of converting free 6. Marketplace platform model: third party
subcribers to actual buyers services in-between buyers ad sellers.
4. Digital products and services : revenue • Revenue generated as commission or fee for
generated from either of one time service provided
purchase, direct sale or in between
advertising by intangible goods : eg ebook, 7. Affiliate Marketing model: revenue
videos , songs generated as referral fee when purchase
through Affiliate link
8. Advertising model: Advertising media
generate revenue for Advertising like by Cost
per Action(CPA) or Cost pet thousands
impression (CPI)
E-Payment

• Types of Epayement/online payment

• Electronic Payment System 1. Credit card
refers to system for online 2. Debit card
payments without the physical
3. E-wallet : (pay pal , razorpay , UPI)
transfer of cash and cheques,
4. E-cash/digital cash/ crypto currency
irrespective of time and
5. Electronic cheque
location.
6. Net banking (ACH : Automated clearing
House , Wire transfers: processed on
same day without clearing house)
7. Mobile payment: (M-pesa,Samsung pay
)
8. Buy Now Pay Later: pay with
instalment(klarna, after pay )
9. Prepaid card
 • Key considerations While installation
of epayement
• Emerging trends in 1. Security ,
Epayement 2. Payment methods
1. Contactless payment : NFC 3. Integration
technology (payment 4. Fees
through wifi) 5. Customers support
2. Biometric Authentication/ 6. Easy to reach
biometric cards: (facial , 7. User experience
finger print recognize) 8. Global reach

3. Block chain Technology 9. Compliance

10. Reporting and analytics
4. AI and Machine learning
 • Security measures/ Security
7. Regulatory Compliance with
system in epayement
legal frameworks of RBI,
1. Data encryption KYC, GDPR(General Data
2. Payment Card Industry Data Protection and Regulation )
Security Standard (PCI 8. Fraud detection and
DSS) Compliance, EMV prevention systems
technology(Euro pay,
9. Secure Hosting and coding
MasterCard, and Visa)
practices
3. Multi-Factor Authentication
10. Incident Response Plan for
4. Tokenization Rapid Action
5. Regular security audits and 11. User Education and
penetration testing Awareness
6. Secure payment gateway
 • Emerging technologies and
trends in security of
epayement
1. Biometric Authentication
2. Blockchain Technology
3. Quantum Cryptography:
Advance encryption by
converting bits into
Qubits(physical particles)
4. Multi layered approach
 • Digital Marketing • Social media marketing
Digital marketing encompasses all Social media marketing involves use of
social media platforms to promote products,
marketing efforts that uses an build brand awareness and engage with
electronic device or the internet. customers.
1. Search Engine Optimization Types:
2. Content Marketing 1. Facebook: Content posting, advertising
3. Pay Per click advertising 2. Instagram: Stories, posts, reels , IGTV
3. Tweets: tweets, trending topics
4. Email Marketing
4. LinkedIn: Profiles and company pages
5. Affiliate marketing
5. Pinterest: pins , DiY, tutorials
6. Influencers marketing 6. You tube : Video marketing, product
demos, vlogs
Communication tools
• Importance of communication
• Defination tool
• communication system in 1. Internal Communication
business refers to the 2. Decision making
methods and tools used by an 3. Customer relationship
organization to exchange
4. Suppliers and partners
information internally relationship
between employees and
5. Innovation and creativity
externally with clients,
partners, and stakeholders, 6. Cost management
etc 7. Globalization
8. Compliance and Legal
Obligations
 Email
• Defination: The email refers to • Working of email
the electronic means of 1. Creation of email
communication of sending and 2. Transmission of email
receiving messages over the
Internet. 3. Routing of email : SMPT Protocol
used
4. Delivery of email : POP Protocol
used
5. Access of email: IMAP Protocol
used

• SMTP - Simple Mail Transfer Protocol,distributes mail

between mailservers
• POP - Post Office Protocol, used to download mail to
your computer
• IMAP -Internet Message Access Protocol, used to
access your mail remotely on a server
 • Advantages of email
• Disadvantages of Email
1. Email is free tool
2. Email is quick 1. Email can cause information
3. Email is simple overload
4. Email allows for easy referencing 2. EmaIl can be disruptive
5. Email is accessible from anywhere 3. Email cannot be ignored for
6. Email is paperless long time
7. Email allows mass sending of messages
4. Email can cause
8. Email allows instant access to files and misunderstanding
documents
5. Email messages can contain
viruses
6. Email requires timely
response
 Email Etiquettes
• Definition: Email etiquette reflects those
rules that dictate what is and isn’t 7. Include clear call of action
appropriate when sending email
correspondence. 8. Attach Relevant Files
Appropriately
• Email etiquettes : 9. Avoid reply all option
1. Use of clear subject line 10. Use professional signature
2. Start with professional greetings
11. Use Out-of-Office Replies
3. Be clear and concise
4. Use professional tone
5. be mindful while formatting
6. Proof read before sending
 • Importance of email Etiquette
1. Professionalism
2. Efficiency in communication
3. Clear communication
4. Streamline work flow
5. Build business relationships
6. Brand Reputation
7. Accountability
Videoconferencing • Types
1. Zoom : AI compatibility, Blured
background, SMS based meeting initiatives
• Video conferencing is an • Working of zoom
online technology that allows
1. Sign up zoom
users in different locations to
2. Schedule meeting by clicking
hold face-to-face meetings Schedule a meeting
using audio and video. 3. Start a meeting by clicking start
4. Invite Participants by clicking
Participants list in meeting
command
5. Join meeting through link
6. Audio video settings by Audio video
icon available at down right side
7. End meeting, if participants: leave or
end button ,,, if host : End to all
button
 2. Microsoft team : integration with
Microsoft apps, BOTs, Security, together 3. Google Meet: integration with Google
mode, slash commands for Status workspace, Google Calendar and Contact, chat
availability function, voting, poll, FAQ function , live caption
• Working of Teams • Working of Google Meet
1. Sign up Microsoft Teams 1. Sign up with Google Meet
2. Schedule meeting by clicking a 2. Schedule meeting by clicking In Google
new meeting in calender tab Calendar: Add Event : Add guest : Done and
Save.
3. Start a meeting by clicking start
3. Start a meeting by join or start meeting
4. Invite Participants by clicking button
Participants list in meeting
command 4. Invite Participants by clicking Add
participants button and click on send
5. Join meeting through link invitation button
6. Audio video settings by Audio 5. Join meeting through link
video icon available at down right
side 6. Audio video settings by Audio video by
clicking on the three dots (..) and choosing
7. End meeting, if participants: leave "Settings” for configuring.
or end meeting button ,,, if host : 7. End meeting, if participants: leave or end
End to all button meeting button ,,, if host : End to all button
 4. Cisco : Cisco AI assistant, screen sharing, • Advantages of video conferencing tools
Meeting control, rich video conferencing
1. Improves communication
• Working of Cisco
2. Help build relationship
1. Sign up to Cisco Account
3. Saves money
2. Schedule meeting by clicking Schedule
button 4. Saves time
3. Start a meeting by clicking Meet Now 5. Enables live events
button 6. Create consistent accurate records
4. Invite Participants by clicking Participants 7. Make scheduling meeting easy
list in meeting command
8. Increase productivity
5. Join meeting through link
6. Audio video settings by Audio video icon
available at down right side
7. End meeting, if participants: leave or end
meeting button ,,, if host : End to all
button
• Document sharing • Google workspace:
collaboration tools allow 1. Google workspace is a
teams to simultaneously cloud-based productivity
access, edit, and update tool including goigle docs,
shared documents. Google sheets, Google
slides Services .
2. Google Drive allows for
collaboration and sharing of
work without email
attachments or hard copies
of files.
 • Dropbox • Microsoft 365
1. is a cloud storage service that 1. provided wode range of tools
enables users to store files including word, excel,
securely online and access , PowerPoint for document
share them from virtually creation and editing.
anywhere with an internet . 2. Microsoft 365 hav features of
2. Services include Secure file real time collaboration,
transfer Password manage, co-authorising , users history
Edit PDFs, Electronic Enable seamless flow of work
signatures, Screen recorder ,
Convert to PDF, etc
Zoho Docs • Advantages/ pros of docs
• Zoho Docs is a central place to manage all 1. Eliminates multiple file versions
your personal documents.
2. Enables file permissions to keep access
• Your Documents, Spreadsheets, only to authorized users and limit what
Presentations that you created in Writer, users can do with data (e.g., read-only,
Sheet and Show will now be available at save, update)
this central location.
3. Facilitate collaboration by allowing
• Zoho Docs supports folders. You can multiple users to access, view, and edit
drag-n-drop files to these folders. documents
4. Prevents data loss by saving files on a
server that has backup systems running
5. Saves money by moving data storage
from users’ workstations to a network
server or cloud-based server
6. Saves time by eliminating the need to
upload and download files from email
Working Of Docs
Feature Google workspace Dropbox paper Microsoft Office 365 Zoho Docs

Sign in/ create account Sign up for google Sign up for Dropbox Sign up for office 365 or Sign up for Zoho account
account and sign in using account and sign in using purchase subscription and and sign in to uding
credentials credentials sign in using credentials credentials

Access Go to google Drive on Navigate to Dropbox Navigate to OneDrive, Navigate to Zoho docs
clicking app launcher paper by clicking on the cloud storage service to by clicking on “Docs” tab
icon (nine dots in grid “ paper “ tab in Dropbox create, upload and share in Zoho Suite interface
pattern) at the top right web interface. document
corner and select drive
Features Google workspace Dropbox paper Microsoft Office 365 Zoho Docs

Create a document • Click “+ New “ button • Click “+ New “ button • Click “+ New “ button • Click “+ New “ button
on the left side of on the left side of on the left side of on the left side of
screen . screen . screen . screen .
• Select document type • Select document type • Select document type • Select document type
• Give document title • Give document title • Give document title • Give document title
and start adding and start adding and start adding and start adding
content content content content
• Alternatively u can
upload existing
document using
“Upload ” button and
selecting files from
computer.
Features Google Workspace Dropbox paper Microsoft office 365 Zoho Docs

Edit a document Once open document start Once open document start Once open document start
editing it. You can add editing it. You can add editing it. You can add
text, format it , insert text, format it , insert text, format it , insert
images, table or any other images, table or any other images, table or any other
content content content

Share a document • Click on “Share” • Click on “Share” • Click on “Share” • Click on “Share”
Button at right corner Button at right corner Button at right corner Button at right corner
of document of document of document of document
• Enter email address • Enter email address • Enter email address • Enter email address
• Adjust the sharing • Adjust the sharing • Adjust the sharing • Adjust the sharing
setting to view , setting to view , setting to view , setting to view ,
Comment or edit Comment or edit Comment or edit Comment or edit
• Click :send” • Click :send” • Click :send” • Click :send”