Lenovo Vantage (Standard)

Updates 2024
New Product Service & Support Training
CSWi23Z | v011425
Lenovo Global Product Education

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Legal Disclaimer
Lenovo Global Product Education
[email protected]
8001 Development Dr
Morrisville, NC 27560

• Lenovo reserves the right to alter product offerings and specifications at any time without notice. Models pictured are for illustration purposes only. Lenovo is not responsible
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Version History

Date Changes
January 14, 2025 First release

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Course Topics
1. Product Introduction 4. Productivity Moved to 9. Supported Services
– Overview Advanced Settings 10. Parts
– System scope (SMB-only)
– Parts support
– What’s new in 2024 5. System Update – Parts lookup
– First time setup – System update – Parts special offer
– Support Resources
6. Hardware Scan 11. Lenovo Identity Advisor
2. Home Page – Hardware scan
– Main features
12. Lenovo Smart Care
– Snapshot
– Main menu – History
13. Lenovo Smart
3. Device Settings Performance
– Advanced
– Device Details 7. Security 14. Lenovo Smart Lock
– Modes – My security 15. Preferences
– Power – Online protection – Message centre
– Display – Preference settings
8. Utilities
– Sound – About Lenovo Vantage
– Network
– Input – Launch Tutorial
– Memory cleaner
– Network – Login
– Widgets
– Memory cleaner
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Topic 1

Product Introduction

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Overview
Lenovo Vantage is a free app that consolidates many functions into one easy-to-use application.
Use Lenovo Vantage to:
• Identify the system serial number, product number, BIOS
• Personalize your settings, including power, audio, display & camera, input & accessories, etc.
• Automate important software updates and get the latest drivers, BIOS
• Troubleshoot and diagnose your system
• Safeguard your data and device
• Check your warranty status and purchase warranty upgrades
• Get support, open a ticket, purchase parts (in selected regions)

• Scan for and fix issues that affect PC performance, Internet performance, and security with
Lenovo Smart Performance (paid feature)
• Locate, lock, wipe your PC with Smart Lock (paid feature)
• Lenovo Smart Care

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System Scope
Lenovo Vantage is preloaded on most Supported brands:
Lenovo machines sold in WW – ThinkPad
(except for China, where it is replaced – ThinkBook
by Lenovo PC Manager). – Lenovo
– IdeaPad
On commercial devices (Rx models) it – Yoga
is replaced by Commercial Vantage. – ThinkCentre
– IdeaCentre
On gaming devices, the features – ThinkStation
integrate into the Legion Space
software starting from Gen 10
machines. Supported OS:
– Windows 11
– Windows 10
(Note: Windows 10 IoT is not supported.)

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What’s New in 2024
• Vantage New UI with new dashboard and left navigation menu.
• The battery temperature range is now linked to its health condition, including battery capacity
• Lenovo Identity Advisor (For the US market only) - Your solution for enhanced online security.
We actively monitor over 120 data points and safeguard your digital identity, to help you
proactively identify and mitigate online security threats.
• Lenovo Smart Care (Smart Care, Smart Modes, Smart Share Service & Support Training
(CSWi23S)) s a centralized software solution on both PC and mobile that ensures prompt and
efficient customer support. It provides a unified experience of support services across channels
with intuitive interfaces, and eliminates the hassle of switching between different support
platforms. Everything you need is in one place.
• Modes are newly added and separated into Smart modes and Scenario modes.

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What’s New: new UI – Version 1 (Standard Version)
• The left menu has been
redesigned and reordered.

• The home page has been

simplified and allows for quick
access to the most used
features:
– SN, PN, BIOS info
– Battery status and settings
– Warranty status
– Check for updates
– Lenovo Smart Performance
– Lena chatbot to ask questions
– Support Services
– Parts

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What’s New: new UI – Version 2 (Aura Edition)
• The Left menu items may vary
on different machines. This is a
screenshot of Aura edition
machine.
• The left menu has been
redesigned and reordered.

• The home page has been

simplified and allows for quick
access to the most used
features:
– SN, PN, BIOS info
– Battery status and settings
– Warranty status
– Check for updates
– Lenovo Smart Performance
– Lenovo Smart Care
– Lena chatbot to ask questions
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First Time Setup
• The app is part of the preload
• It can also be downloaded for free from
the Microsoft Store
• The setup process is simple and shown
by a status bar

• During the setup, the user is prompted to

install the Vantage dependencies

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First Time Setup: Vantage Dependencies
(Lenovo System Interface Foundation)

• Lenovo System Interface Foundation is a collection of

system services, drivers, and plugins to support the
Lenovo Vantage application.
• It provides the required communication between Lenovo
Vantage and the computer hardware.

• Installation package and readme:

https://support.lenovo.com/us/en/downloads/ds105970

• How to uninstall Lenovo System Interface Foundation:

https://support.lenovo.com/us/en/solutions/HT506070

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Welcome Screen
• On first launch, users can
adjust a few settings
• By default, startup launch and
Vantage Toolbar are enabled

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Support Resources
• PD Guide - Tips Viewer: many articles, search “Vantage” for a complete list
• PD Guide - PD Tree: support for installation/recovery
– (PDTIP0461) Unable to install Lenovo Vantage
– (PDTIP0463) Unable to update drivers through Lenovo Vantage
– (PDTIP0464) Unable to update latest version of Lenovo Vantage
– (PDTIP0462) Lenovo Vantage hangs

• eSupport: https://support.lenovo.com/us/en/solutions/ht505081
• “How-to” videos on the Lenovo Support YouTube channel:
https://youtube.com/playlist?list=PL-
2mqY82TErhfNxDJ3YsyJIBhNktYCNuS&si=UMTLQn99qBq7D52T
• Lenovo Community forum:
Pre-Installed-Lenovo-Software-and-Applications - English Community - LENOVO
COMMUNITY
• Smart Performance: https://support.lenovo.com/us/en/solutions/ht509246
• Smart Lock: https://support.lenovocom/us/en/solutions/ht512830
• Smart Care: https://pcsupport.lenovo.com/it/en/solutions/ht516712
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Topic 2

Home Page

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 Home Page
• Hover on the left menu to show the menu
items
• Search bar on top
• “Check for updates” button
• Dashboard with basic information, battery
and warranty status
• “Support Services” box with quick access to
support tools
• “Lenovo Smart Performance” to scan your
PC for PC and Internet performance, and
malware issues.
• “Lenovo Smart Lock” to locate, lock, secure,
and recover your lost or stolen PC.
• “Lena Virtual Assistant” to chat with Lena
robot and quickly troubleshoot and resolve
issues

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Main Menu – Version 1 (Standard Version)

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Main Menu – Version 2 – Aura Edition

Left Menu Left Menu with text

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Topic 3

Device Settings

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Device Settings
• Device Settings includes:
– Device Details
– Modes
– Power
– Display
– Sound
– Input
– Network
– Widgets
– Memory cleaner

• Note: The items may vary on different machines

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Device Details
• Show details of warranty,
name, PN, SN, BIOS
version, processor, storage,
memory, device ID, and
product ID

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Modes – Scenario Modes
Choose different scenario modes to optimize
device settings according to your current
activity on your device :
– Common mode
– Gaming mode
– Media mode
– Creative mode
– Meeting mode
– Learning mode
or you can set to Automatic mode to use AI to
identify.

For every mode, you can set up

– Color management
– Wi-Fi auto-recovery
– Microphone noise cancelling
– Speaker noise cancelling
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• Note: The items may vary on different machines​
Modes – Smart Modes
Aura edition devices support Smart Modes
features. When you choose one of the scenario
modes, Smart Modes function and Scenario
Modes function can run in parallel:
– Shield mode: enhances device security and
privacy
– Attention mode: minimizes distractions to keep
you on track
– Collaboration mode: improves your virtual meeting
experience
– Wellness mode: promote eye health and
ergonomics
– Power mode: helps balance battery life and high
performance

For more information, go to Smart Care, Smart

Modes, Smart Share Service & Support Training
(CSWi23S)
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Modes – Smart Modes - Shield
Privacy alert and Privacy guard use the camera to
detect unwanted onlookers.
– Privacy alert: alerts you when someone is looking
at your screen over your shoulder. You can choose
how long the alert notification last for.
– Privacy guard: blurs the screen when someone is
detected near your device
– Auto-prompt VPN: launches your preferred VPN
upon connecting to any Wi-Fi network.

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Modes – Smart Modes - Attention
Activating Attention mode will silence your
notifications and block your chosen domains.
– Attention timer: chooses a duration time
– Silence notifications: manages notification settings
in Windows Focus settings
– Distracting domains: block domains / websites you
want

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Modes – Smart Modes - Collaboration
• Choose camera to turn on or off
manually in Collaboration mode, or
auto-activate or deactivate Collaboration
mode when camera is turned on or off.

• Low-light enhancer: enhance video

quality in low-light conditions.

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Modes – Smart Modes - Wellness
• Every 20 minutes of screen time and
looking at something twenty feet away
for 20 seconds to take breaks from
looking at your screen.

• Note: The items may vary on

different machines​
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 Modes – Smart Modes - Power

• It offers 3 modes to prioritize

performance, battery life, fan speed,
and quiet operation. You can also press
Fn + Q to switch between the modes.
– Battery saver mode
– Adaptive power mode (Auto)
– Performance mode

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Power
• Settings to adjust performance
and maximize battery life:
– Battery health
– Rapid charge
– Overnight battery charge mode
– Conservation mode
– Power mode
– Other power settings
– Lenovo Vantage toolbar
– Lenovo Vantage widget
• Battery details
• Help content

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Battery Health
• Battery health
Capacity (measures capacity
degradation)
Temperature

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Battery Replacement Note
• The battery temperature is dynamic and changes over time, but an increase in battery
temperature does not necessarily mean the battery is damaged or malfunctioning. Therefore, if a
user inquires about this, you can suggest that they move to a better-ventilated environment or
enable the computer's Battery Saver mode. It is important to provide the user with an appropriate
explanation, but it should not be treated as a battery failure, and the battery should not be
replaced immediately.

• If the battery is in a Poor or Critical state and still under warranty, it qualifies for a free
replacement.

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Battery Temperature Summary

Temperature Range Tips

Low / cold T<=15DegC Low temperature, battery performance is limited.

Normal 15<T<=40DegC Recommended battery temperature.

Hot / high 40<T<=50DecC High temperature, suggest cooling to extend battery lifespan.

Battery temperature is too high, stop charging and discharge

Overheated >50DegC
power is limited.

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Battery Temperature - Cold
• When battery temperature is ≤15℃/59℉, it shows below message:

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Battery Temperature - Normal
• When battery temperature is 15℃/59℉<battery temperature ≤ 40℃/104℉, it shows below
message:

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Battery Temperature - Hot
• When battery temperature is 40℃/104℉< battery temperature ≤ 50℃/122℉, it shows below
message:

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Battery Temperature - Overheated
• When battery temperature is > 50℃/122℉, it shows below message:

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Battery Capacity - Health
• When battery is in good condition (SoH⩾80%), it shows below message:

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Battery Capacity - Fair
• When battery is in fair condition (40%≤SoH<80%), it shows below message:

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Battery Capacity - Poor
• When battery is in poor condition (20%≤SoH<40%), it shows below message:

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Battery Capacity - Critical
• When battery is in poor condition (SoH<20% or critical battery error/failure, HW authentication
error), it shows below message:

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Overnight Charging, Conservation Mode, Rapid Charge
• Overnight battery charging mode
Suspends battery charging overnight to
increase the battery lifespan, prevent
overheat and swelling
• Conservation mode
Charges the battery only up to 80%
capacity to increase battery lifespan
and resume the charging once the
battery level drops below 75%;
• Noe: For some legacy IdeaPad, Yoga, Legion, ThinkBook laptops,
the start and stop charge thresholds are 55% and 60% (that
means the battery starts to charge once the battery level lower
than 55%, and stop charging when the battery level reaches to
60%.

• It’s applicable for Yoga, IdeaPad,

Legion, and ThinkBook.
• Rapid charge
Charge faster than normally when the
machine is in hibernating mode of shut
down.
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Charge Threshold
This feature is only supported on ThinkPad laptops, and allow user to
customize the start and stop charge thresholds.

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Q&A
• Q: When are the battery temperature and capacity updates expected to roll out?
– A: These changes have been rolled out on IdeaPad, Yoga, ThinkBook, and ThinkPad laptops (if
ThinkPad laptops have Lenovo Vantage installed). These new changes are not available for older
Legion and LOQ laptops yet. However, for new 10th Gen Legion and LOQ laptops with Lenovo
Vantage, these changes are now available. This means the new changes were released on 24/05. All
10th Gen Legion and LOQ projects will adopt the new release, but the new release will not roll out for
older Legion and LOQ products already in the field.

• Q: For the ThinkBook 16p, which version of Vantage is preinstalled? Commercial Vantage,
Vantage or Vantage Edge? It would be great to know exactly what is the version preinstalled
according to the device.
– A: Lenovo Vantage is preinstalled on ThinkBook, Lenovo, IdeaPad, Yoga, Legion, LOQ, ThinkCentre,
IdeaCentre, and ThinkStation. The ThinkBook 16p comes preinstalled with Lenovo Vantage.

• Q: While the ThinkPad comes with Conservation Mode by default, which Lenovo Consumer
models offer this feature? Do we have a list?
– A: Refer to the next slide titled “Differences Between Conservation Mode and Battery Charge
Threshold” for more information.

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Differences Between Conservation Mode and Battery Charge
Threshold
• Conservation mode is only available in Lenovo Vantage and is only applicable to non-ThinkPad
products, such as Yoga, IdeaPad, Legion, and ThinkBook.

• Battery Charge Threshold is only applicable to ThinkPad and is available in Lenovo Vantage
and Commercial Vantage. (Before around August 2022, ThinkPad also shipped preloaded with
Lenovo Vantage. Later, to better serve large enterprise customers, a separate Commercial
Vantage version was introduced. New projects shipped after the release of the Commercial
Vantage version have preloaded Commercial Vantage. However, the ThinkPad E series products
in the SMB Segment have always been preloaded with Lenovo Vantage. Until the year of 2024,
the ThinkPad E series managed by the SMB Segment has been planning to switch to
Commercial Vantage)

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X-Power
• Some machines support X-
Power.

• X-Power can accelerator

creative software and
boost top-tier hardware to
reach ultimate
performance.
– Software accelerator
– Hardware boost

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Other
• Includes other power-related settings

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Display
• Super resolution
Enhance video resolution for videos playing
in Chrome and Microsoft Edge
• Color Management
Adjust color space
• OLED Power
Dim certain portions of OLED displays to
avoid image sticking issue and save power
of the display consumed.
• Camera
Go to Windows Camera Settings to set
camera contrast, brightness, and other
profiles.

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Sound - Output
• Dolby Atmos
select different audio profiles to enhance
the entertainment experience with Dolby
Atmos solution.
• Speaker noise cancelling
Allows the speakers to reproduce spoken
voice more clearly

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Sound - Output
• Microphone
Adjust microphone volume
• Microphone noise cancelling
Settings to reduce noise from the
built-in microphone

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Input
• Keyboard backlight brightness
Adjust keyboard backlight brightness
• Function lock (Fn + FnLock)
Switch functions of the function keys
• CapsLk OSD icons
Shows the OSD icons of CapsLk when
hotkey is triggered or disabled the on-
screen notification by turning off this
toggle button.
• NumLock OSD icons
Shows the OSD icons of NumLock when
hotkey is triggered or disable the on-
screen notification when turning off the
toggle button.
• Touchpad
Turn on / off the built-in precision
touchpad on demand

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Widget – Vantage Widget for Aura Edition Devices

• Vantage Widget
Pin the widget to desktop to access Smart
Modes settings.

( Smart Modes Widget Setting Page)

Battery saver Performance

Adaptive power mode

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( Smart Modes Onboarding UI)
Widget 3.0 – Vantage Widget for common consumer
Vantage Widget 3.0 (on developing and will release on 2025.3)
• Show different sizes (bubble or floating button) and full size to meet different user requirement)
• Can hide the widget and only show the ones user want
• Give user chance to customize the shortcut settings
•

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Widget – Lenovo Vantage Toolbar
• Vantage Toolbar
Pin the icon of Vantage Toolbar to desktop to the system tray. Vantage Toolbar will be sunset
in the Vantage 25/03 release. And the Toolbar will be only available for legacy users in the
field that already pinned the Toolbar.

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Topic 4

Productivity Moved to
Advanced Settings(SMB-only)

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Productivity Features Have Been Transfer to the Device
Settings and Advanced Settings Page
• Here are the change details:

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Device settings-Power-Geek mode, GPU Working Mode
• Customize your hardware settings to configure
your system performance for a better experience

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Smart Toolkit – Advanced Settings
• A series of tools related to
firmware and recovery.

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Logo DIY
• You can customize the boot screen with an
image/logo, or reset to the default one

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Topic 5

System Update

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 System Update
• Check for updates
Searches for and installs the latest
drivers, BIOS, and firmware etc.
• Full history
Shows the latest installed items
• Auto update settings
Switch to automatically
install updates
• FAQ

Highlight:
• Schedule update is added

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Topic 6

Hardware Scan

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Hardware Scan
• Hardware scan includes:
– Scan
– Snapshot
– History
– Advanced

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 Hardware Scan
• Hardware Scan is a diagnostics tool
which is contained within Lenovo
Vantage (consumer /commercial).
• It supports Windows 10 and Windows
11.
• It shows and exports the scan log and
result code.
• The end users can use the tool to
perform preliminary diagnostics for their
machines.
• Performs a scan of the main HW
devices
• For more info check: Lenovo
Diagnostics 2023 Update (CSWi22Q)

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 Hardware Scan - Scan
• Hardware Scan currently contains 4 features:
1. Quick scan
2. Customize scan
3. Schedule scan
4. Manual tests 4

1 3 2

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Hardware Scan – Quick Scan
Hardware scan tool can run tests against 7 modules
• Audio Controller, Processor, Memory, Motherboard, Video card, Wireless, Storage, Battery

Click the Quick Scan

Export Log
When you click on this button, the Hardware Scan tool will
generate a .html file with the scan data that will be saved.

Result Code
This code rules is the same with Lenovo Diagnostics.

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Hardware Scan - Customize test
• User can customize test for the 8 modules.
• Use this feature when Quick Scan is complete, but the problem remains,
because it has more test items than Quick Scan and will take more time to run.

We can select which module we want to

test, or we can also select all.

Click the RUN SELECTED TESTS.

And then it is the same as Quick Scan.

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Hardware Scan – Schedule Scan
• You can set a regular time for the scan.

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Hardware Scan – Manual Tests
• Run a manual test for selected device components. Note that maunal tests require
component reload.

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 Hardware Scan (Machines Under Warranty)
• After the scan is completed, if one of the tests has failed, a pop-up will be displayed with an alert
message and the option to open an E-ticket: it suggests the user to submit an eTicket to get support.

List of Supported Countries

https://support.lenovo.com/us/en/a
pi/v4/etickets/configurations/countri
es?FeatureName=etickets

• If the tool encounters a problem with the storage hardware, it will suggest the user to run “Check for
and Recover Bad Sectors” before opening a ticket.

Check for and Recover Bad Sectors

This feature can be used to recover logical errors on
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the storage.
 Hardware Scan (Machines Out of Warranty)
• After the scan is completed, if one of the tests has failed, a pop-up will be displayed with an alert
message and the option to redirected to the Parts Support Page: it suggests the user to place an order
for the related part.

List of Supported Countries

United States, Canada, United

Kingdom and Ireland

Not on the list? Follow slide 24

Machines Under Warranty

• If the tool encounters a problem with the storage hardware, It will suggest the user to run “Check for
and Recover Bad Sectors” before opening a ticket.

Check for and Recover Bad Sectors

This feature can be used to recover logical errors on
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the storage unit.
Snapshot 1/2
• Snapshot saves an
inventory of the system's
hardware and software Update
components Will update all the Hardware
• “Replace baseline” and Software information.
updates the baseline Replace Baseline
with the latest snapshot Will update the baseline with
the last snapshot result.
information

The item will turn into grey if

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it is not applicable on the
machine.
Snapshot 2/2
Shows the changes in both Hardware and Software that could be helpful to find the cause of the issue.
Update
When you click on this button, the tool will just update only this
one component information. Click the arrow to extend or collapse
the detailed information.
Export Log
When you click on this button, the Hardware Scan tool will
generate a .html file with the snapshot data that will be saved.

The icon will change to blue if the Last Snapshot is

different from the baseline.

This way it is possible to spot the changes in hardware

or software which may have caused the issue.

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History
Shows the scan history, date, time, whether it is passed.

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Advanced
Advanced includes two functions:
• Recover bad sectors
• Advanced diagnostics

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 Check for and Recover Bad Sectors
• The function can be used to recover logical errors on the storage device.
• It is important to remember that not all problems found during the scan can be recovered using this feature.

Select the
device that
needs to be
recovered.

This functionality is only available for HDD and SSD (excluding NVMe).
The button will be greyed out if not available on the machine.

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Advanced Diagnostics Tools
• If the Hardware Scan did not find the information needed for the troubleshooting (for example, if you
are a professional user), Hardware Scan has a link to download the Advanced diagnostics tools.

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Topic 7

Security

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Security Advisor
• Basic security
Online protection
Firewall
Windows activation
• Intermediate security
Fingerprint reader
• Advanced security
WiFi Security

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Online Protection
• This page displays the online
protection status of the current
user's computer
• When users downloads McAfee
and is in a subscription status
(including trial status), the Online
Protection page displays McAfee's
Threat protection report

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Topic 8

Utilities

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What’s Included in Utilities
• Utilities has 2 features:
Network
Memory cleaner

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Network
• Network Diagnostic Scan
Run network diagnostic scan to identify
network issues
• Wi-Fi Auto-Recovery
Automatically connect to trusted Wi-Fi
• Wi-Fi Security
An advanced cloud-based software
service that helps spot potentially
malicious networks

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Memory Cleaner
• Show memory usage overview and
detailed application usage of memory
• Click Clean button to release memory
to optimal state

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Topic 9

Support Services

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Support Services

1.Self-services tools:
1.1 system update & HW Scan entry
1.2 Troubleshooting
1.3 Need help widget
1.4 Knowledge base: Articles and Videos

2.Lena chatbot(LLM)
3.Device health report
4.Device Warranty report

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Lena chatbot (LLM)
LLM-empowered chatbots can assist
users in handling device-related
issues.

1. Warranty status check

2. eTicket submit
3. User survey
4. Live Agent transfer
5. Lenovo device-related question
answering

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Diagnostics Tools
Diagnostics provides quick access to “System update” and “Hardware scan”, or use
troubleshooting tool .

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Device health report
1.Evaluate the health level of a
computer based on factors such
as software, hardware, system
performance and warranty status.

2. Based on the health status of

the computer, it is recommended
that users complete system
settings and purchase services
such as warranty.

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 Warranty Upgrade
1.Check warranty status
2. Upgrade/ Renew warranty service

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Need Help?
“Need Help?” have the following
features:
• Parts support
• Contact customer service
• Lenovo community
• Clean files
• Lenovo migration assistant
• Manage subscription
• Submit a new ticket
• Repair status
• Technical Support
• Service provider
• Unresolved service
• Support call back
• Web Lena chat bot

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Need Help? – Customer Service

Incorrect warranty
Get help with incorrect warranty
status; submit eTicket
Consult Our Forum
Provide link to “Lenovo Support
Community” website.
…
The features available in the
"Contact Us" section may vary based
on the user's device warranty status
and region.

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Submit a New Ticket
• Check this video for instructions:
Submitting a Service Request Ticket
2021 - Lenovo Support US

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Need Help? – Lenovo Community
“Lenovo community” provides
link to “Lenovo Support
Community” website.

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Need Help? – Clean Files
Run Disk Cleanup to remove temporary files.

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Need Help? – Manage Subscription
Show details and adjust your subscription.

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How Can I Help You?
• Search bar
• User Guide
• Knowledge base
• Video gallery

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Topic 10

Parts

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Parts Services Entries

1
2

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Parts Support
“Parts support” provides quick access to “Parts Support” page for you to buy parts you want.
Customers can directly purchase replacement parts for their machine from Lenovo using this feature (in
selected countries).
The rollout scope is the same as the Power Adapter purchase feature.
If the customer cannot find the parts in this section, we suggest to use the “Parts lookup” tool.

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Example of Parts Purchase

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Parts Lookup
• A search engine to find
and purchase parts for
Lenovo devices.

• Using this tool, it is the

customer who enters the
information, there is no
pre-selected list of parts.

2025 Lenovo Internal. All rights reserved.

Parts Special Offer
• Provide special offer for
the device.
• You can also search by
part number or part
name for another
device.

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Topic 11

Lenovo Identity Advisor

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Lenovo Identity Advisor Introduction
• Lenovo Identity Advisor makes it easy to monitor your personal information and help protect
yourself from identity theft and if you become a victim, we will guide you through the process to
help fix it.
• For more information, go to https://www.lenovo.com/us/en/software/lenovoidentityadvisor

2025 Lenovo Internal. All rights reserved.

Lenovo Identity Advisor – Left Navigation Menu

Lenovo Identity Advisor

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Lenovo Identity Advisor – Left Navigation Menu

Lenovo Identity Advisor

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Lenovo Identity Advisor – Landing Page - 1
• The landing page highlights the features of
Lenovo Identity Advisor and provides links for
a free trial and sign-in. It also provides link to
contact Lenovo Support.
• It shows how it helps protect digital identity
– Dark web monitoring
– Bank account takeover alerts
– Data breach notifications
– Restoration assist
– Social media monitoring
– File sharing network searches
– Phone takeover monitoring
– Credit and account freeze
– USPS address change verification
– Stolen wallet assist
– Court record scanning
– Sex offender registry reports
2025 Lenovo Internal. All rights reserved.
Lenovo Identity Advisor – Landing Page - 2

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Lenovo Identity Advisor – Landing page - 3

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Lenovo Identity Advisor – Landing Page (Sign In)

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Lenovo Identity Advisor – Try now

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Lenovo Identity Advisor – Checkout

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Lenovo Identity Advisor – Activation Reminder and Email

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Lenovo Identity Advisor – Activation

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Lenovo Identity Advisor –
Features Dashboard
Dashboard includes the following information:
• Alerts
• Accounts eligible for freezing
• Monitored social media accounts
• Other monitored information

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Lenovo Identity Advisor – Alerts
• It shows detailed alerts
information: date, type, alert
description.

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Lenovo Identity Advisor –
Freezes
It manages your accounts for freezing or
unfreezing, includes:
• Credit freeze
• Credit freeze TransUnion
• Credit freeze Equifax
• Credit freeze Experian
• Bank security freeze
• Utilities security freeze
• Employment data freeze
• Protect yourself against Tax ID theft

2025 Lenovo Internal. All rights reserved.

Lenovo Identity Advisor – Restoration

• It provides steps to resolve your

identity issues.

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Lenovo Identity Advisor –
Monitored Information - 1
It displays all the monitored information
includes:
• Personal information
• Social media accounts
• Financial accounts
• Contact preference
• Verbal passcode

2025 Lenovo Internal. All rights reserved.

Lenovo Identity Advisor –
Monitored Information - 2

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Lenovo Identity Advisor – Contact Lenovo support (Not Ready
Yet)

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Topic 12

Lenovo Smart Care

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Lenovo Smart Care
For more information
about Lenovo Smart Care,
go to Smart Care, Smart
Modes, Smart Share Service
& Support Training
(CSWi23S)

Officially published
document on Smart Care:
http://support.lenovo.com/
solutions/HT516712

2025 Lenovo Internal. All rights reserved.

Lenovo Smart Care Video Introduction

2025 Lenovo Internal. All rights reserved. Click the picture to watch the video
Live Chat
• Powered by Microsoft
Dynamics, customers
with premium/premier
warranties can reach
out to Lenovo agents via
a live chat session

Note: The button of remote

desktop will be available starting
from February 2025.

2025 Lenovo Internal. All rights reserved.

Live Call
• Customers can call an
agent directly to get
immediate support. This
feature is also powered
by Microsoft Dynamics.

User have the option to

schedule a call-back if all
agents are busy.

Note: The button of remote

desktop (as highlighted in red
square) will be available starting
from February 2025.

2025 Lenovo Internal. All rights reserved.

Chat with Virtual Agent (Lena Chatbot)
• Lena is a virtual assistant for
Lenovo Support
• The feature is available as an in-
app button in these countries:
SG/MY/PH/DK/NO
• In the other countries, the feature
is available in a web browser
window
• Available features vary
depending on the region/country
and user type (e.g., chat with live
agent)

2025 Lenovo Internal. All rights reserved.

Knowledge Base

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Troubleshooting
• A set of step-by-step
troubleshooting instructions
(PD trees) for several
categories of issues

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Submit eTicket

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Support Callback

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Contact Customer Services (Full List)

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Repair Status
• Here you can track the status of
your repair ticket

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Device Snapshots
• Additional device scan
to help monitor device
health

Note this feature is available

starting from February 2025

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Topic 13

Lenovo Smart Performance

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Lenovo Smart Performance
• Vantage Smart Performance is a premium offering
from Lenovo via the Vantage platform .

• Smart Performance Services within Lenovo

Vantage helps customers scan for issues that affect
PC performance, internet performance, and
security. It is built with automated fixes, that will
resolve identified issues automatically without any
intervention.

• Highlight:
Support scan and fix details: Clearer and more
careful scanning and fixing details are provided in
Smart performance

• For more information please check:

Vantage Smart Performance Updates March 2021
(CSWi20Q)
2025 Lenovo Internal. All rights reserved.
Topic 14

Lenovo Smart Lock

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Lenovo Smart Lock
• Lenovo Smart Lock Services is an endpoint security solution that offers remote protection, location
visibility and theft recovery
• Lenovo Smart Lock Services is powered by Absolute, a cloud-based SaaS (Software as a Service)
that provides enterprise-grade security.
• For more information please check:
Lenovo Smart Lock (CSWi21K)

2025 Lenovo Internal. All rights reserved.

Topic 15

Preferences

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Preference

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Settings

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About Lenovo Vantage

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Launch Tutorial

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Login
• Logging in is necessary to purchase and
manage some services such as Lenovo
Smart Performance.

2025 Lenovo Internal. All rights reserved.