Work Study and Measurement
Work Study and Measurement
Frederick Winslow Taylor (1856-1915) and Frank B. Gilbreth (1869-1924) are originators of work study
(Time & Motion study). Time and motion study were developed separately. Taylor invented time study
whereas Gilbreth invented motion study.
Objective of work study is to determine the best method of performing each operation and to eliminate
wastage so that production increases with less human fatigue. The work study is also used in
determining the standard time that a qualified worker should take to perform the operation when
working at a normal pace.
Historical Background In this field, pioneering work was done by Frank B. Gilbreth. In 1885, at the age of
17, was a junior apprentice bricklayer at Whitten and Co. He soon discovered that if proper coordination
between the mason and labor is maintained then the speed of bricklaying increases many times. During
1910, lot of work was done by him with name of “motion study”. In 1917, he suggested the adoption of
“Motion Study”. Later on, the scope of motion study was enlarged and it was named as “Method Study”.
Definitions
According to Frank B. Gilbreth, motion study is “the science of eliminating wastefulness as well as
unnecessary, ill-directed and in-efficient motions”. Frank B. Gilbreth was only interested in motion
economy by eliminating repetitive motions during the performance of a job and determining the best
and convenient method of performing a job under the existing conditions so that a worker can
consistently work for a longer time with maximum comfort and safety.
Method study is the systematic recording and critical examination of existing and proposed ways of
doing work as a means of developing and applying easier and more effective methods and reducing
costs.
iii. Prevention of fatigue and breaking the monotony (dullness) of repetitive work.
i. Method/motion study is a means of enhancing the production efficiency (productivity) of the firm by
elimination of waste and unnecessary operations.
ii. It is a technique to identify non-value adding operations by investigation of all the factors affecting
the job.
iii. It is the only accurate and systematic procedure-oriented techniques to establish time standards.
iv. It is going to contribute to the profit as the savings will start immediately and continue throughout
the life of the product.
a. Industries
c. Material handling
d. Design
f. Hospitals
g. Transport etc.
Good working conditions Role of Work Study in Improving Productivity Both the aspects of work study
i.e., method study and work measurement tend to raise the productive efficiency of the workers and
hence, the productivity of an industry.
Method study increases productivity because it:
i. Cuts down the work content of the job by eliminating unnecessary and unuseful/unproductive
motions
ii. Develops the best method of doing a job which imparts least fatigue to the operators
ii. Suggest rest, pauses and other allowances which results the operators in a position to maintain their
productive efficiency
iii. Provide a sound basis for giving incentives to the workers to produce more
iv. Calculates the correct man-power required for doing a job, and
Hence, if correct and systematic work study is done in any organization than higher
productivity is natural.
Method study procedure consists of the following steps (See Figure 1):
1. Select
2. Record
3. Critically examine
6. Install
7. Maintain
Recording Techniques
The recording techniques are designed to simplify and standardize the recording work.
iii. To submit the proposals to the management in a form which can be easily
understood
In order to make presentation of facts clearly, without any difficulty and to enable to
grasp them quickly and clearly, it is better to use symbols instead of written description.
The following are the basic types of diagrammatic aids used for recording and
i. Process Charts
ii. Diagrams
Process Charts
Definition
A chart representing a process may be called a process chart and is used for recording a
process in a compact manner, as a means of better understanding it and improving it. The
occur during the performance of a task or a process. The chart uses various sets of
symbols and aids for better understanding and examining the process.
standard symbols which are universally accepted to prepare charts. The various symbols
A flow process chart is detailed version of outline process chart and it records all the
symbols.
Equipment-type-records the manner in which the equipment is used (See Figure 2(c))
Exercise 1: Task: Riveting the two MS plates by means of rivets (Butt Joint).
1. Draw a left hand and right-hand chart for signing a letter and give detailed
summary.
Multi-activity Chart
two or more machines or equipment, their activities are recorded on a common time
It is a drawing or a diagram which is drawn to scale and marks the path followed by men
and materials. Flow diagram is used to supplement the flow process chart. It shows the
relative position of productive machinery, storage area, jigs, fixtures, etc. shown by
joining the symbols with straight lines. Flow diagram may minimize the number of
movements or repetitive movements which results in a lot of saving both in cost as well
Work measurement is also called by the name ‘time study’. Work measurement is absolutely
essential for both the planning and control of operations. Without measurement data, we cannot
determine the capacity of facilities or it is not possible to quote delivery dates or costs. We
are not in a position to determine the rate of production and also labor utilization and efficiency.
It may not be possible to introduce incentive schemes and standard costs for budget control.
The use of work measurement as a basis for incentives is only a small part of its total application.
4. Realistic costing.
1. Repetitive work: The type of work in which the main operation or group of operations
repeat continuously during the time spent at the job. These apply to work cycles of extremely
short duration.
2. Synthesis,
3. Work sampling,
4. Predetermined motion and time study,
5. Analytical estimating.
Time study and work sampling involve direct observation and the remaining are data based
1. Time study: A work measurement technique for recording the times and rates of
working for the elements of a specified job carried out under specified conditions and for
analyzing the data so as to determine the time necessary for carrying out the job at the defined
level of performance. In other words, measuring the time through stop watch is called time study.
2. Synthetic data: A work measurement technique for building up the time for a job or pans
of the job at a defined level of performance by totaling element times obtained previously from
time studies on other jobs containing the elements concerned or from synthetic data.
3. Work sampling: A technique in which a large number of observations are made over a
period of time of one or group of machines, processes or workers. Each observation records what
is happening at that instant and the percentage of observations recorded for a particular activity,
or delay, is a measure of the percentage of time during which those activities delay occurs.
times established for basic human motions (classified according to the nature of the motion and
conditions under which it is made) are used to build up the time for a job at the defined level of
performance. The most commonly used PMTS is known as Methods Time Measurement (MTM).
whereby the time required to carry out elements of a job at a defined level of performance is
estimated partly from knowledge and practical experience of the elements concerned and partly
The work measurement techniques and their applications are s shown in Table 7.2.
TIME STUDY
Time study is also called work measurement. It is essential for both planning and control of
operations.
According to British Standard Institute time study has been defined as “The application of
techniques designed to establish the time for a qualified worker to carry out a specified
Stop watch time is the basic technique for determining accurate time standards. They are
economical for repetitive type of work. Steps in taking the time study are:
2. Obtain and record all the information available about the job, the operator and the
4. Measure the time by means of a stop watch taken by the operator to perform each
element of the operation. Either continuous method or snap back method of timing could
be used.
5. At the same time, assess the operators effective speed of work relative to the observer’s
6. Adjust the observed time by rating factor to obtain normal time for each element
Normal Observed time Rating
100 = ×
7. Add the suitable allowances to compensate for fatigue, personal needs, contingencies.
8. Compute allowed time for the entire job by adding elemental standard times considering
9. Make a detailed job description describing the method for which the standard time is
established.
10. Test and review standards wherever necessary. The basic steps in time study are
Standard time is the time allowed to an operator to carry out the specified task under specified
conditions and defined level of performance. The various allowances are added to the normal
Standard time may be defined as the, amount of time required to complete a unit of work:
(a) under existing working conditions, (b) using the specified method and machinery, (c) by an
operator, able to the work in a proper manner, and (d) at a standard pace.
3. Relaxation allowance.
5. Policy allowance.
Allowances
The normal time for an operation does not contain any allowances for the worker. It is impossible
to work throughout the day even though the most practicable, effective method has been developed.
Even under the best working method situation, the job will still demand the expenditure of human
effort and some allowance must therefore be made for recovery from fatigue and for relaxation.
Allowances must also be made to enable the worker to attend to his personal needs. The
allowances are categorised as: (1) Relaxation allowance, (2) Interference allowance, and (3)
Contingency allowance.
1. RELAXATION ALLOWANCE
Relaxation allowances are calculated so as to allow the worker to recover from fatigue. Relaxation
allowance is a addition to the basic time intended to provide the worker with the opportunity to
recover from the physiological and psychological effects of carrying out specified work under
specified conditions and to allow attention to personal needs. The amount of allowance will
Relaxation allowances are of two types: fixed allowances and variable allowances.
(a) Personal needs allowance: It is intended to compensate the operator for the time
necessary to leave, the workplace to attend to personal needs like drinking water, smoking,
washing hands. Women require longer personal allowance than men. A fair personal
(b) Allowances for basic fatigue: This allowance is given to compensate for energy expended
2. VARIABLE ALLOWANCE
Variable allowance is allowed to an operator who is working under poor environmental conditions
that cannot be improved, added stress and strain in performing the job.
The variable fatigue allowance is added to the fixed allowance to an operator who is
engaged on medium and heavy work and working under abnormal conditions. The amount of
3. INTERFERENCE ALLOWANCE
It is an allowance of time included into the work content of the job to compensate the operator
for the unavoidable loss of production due to simultaneous stoppage of two or more machines
being operated by him. This allowance is applicable for machine or process controlled jobs.
4. CONTINGENCY ALLOWANCE
A contingency allowance is a small allowance of time which may be included in a standard time
to meet legitimate and expected items of work or delays. The precise measurement of which is
This allowance provides for small unavoidable delays as well as for occasional minor extra
work:
Tool breakage involving removal of tool from the holder and all other activities to insert
Obtaining the necessary tools and gauges from central tool store. Contingency allowance
5. POLICY ALLOWANCE
Policy allowances are not the genuine part of the time study and should be used with utmost care
The usual reason for making the policy allowance is to line up standard times with requirements
The policy allowance is an increment, other than bonus increment, applied to a standard time
(or to some constituent part of it, e.g., work content) to provide a satisfactory level of earnings
for a specified level of performance under exceptional circumstances. Policy allowances are
assembling an electric switch is 1.00 min. If the rating is 120%, find normal time. If an
allowance of 10% is allowed for the operation, determine the standard time.
1. TOYS AND JOB DESIGN AT THE HOVEY AND BEARD COMPANY
The following is a situation that occurred in the Hovey and Beard Company, as reported by
J. V. Clark.
This company manufactured a line of wooden toys. One part of the process involved spray
painting partially assembled toys, after which the toys were hung on moving hooks that carried
them through a drying oven. The operation, staffed entirely by women, was plagued with
absenteeism, high turnover, and low morale. Each woman at her paint booth would take a toy
from the tray beside her, position it in a fixture, and spray on the color according to the required
pattern. She then would release the toy and hang it on the conveyor hook. The rate at which
the hooks moved had been calculated so that each woman, once fully trained, would be able to
hang a painted toy on each hook before it passed beyond her reach.
The women who worked in the paint room were on a group incentive plan that tied their
earnings to the production of the entire group. Since the operation was new, they received a
learning allowance that decreased by regular amounts each month. The learning allowance was
scheduled to fall to zero in six months because it was expected that the women could meet
standard output or more by that time. By the second month of the training period, trouble had
developed. The women had progressed more slowly than had been anticipated, and it appeared
that their production level would stabilize somewhat below the planned level. Some of the women
complained about the speed that was expected of them, and a few of them quit. There was
Through the counsel of a consultant, the supervisor finally decided to bring the women
together for general discussions of working conditions. After two meetings in which relations
between the work group and the supervisor were somewhat improved, a third meeting produced
the suggestion that control of the conveyor speed be turned over to the work group. The women
explained that they felt that they could keep up with the speed of the conveyor but that they could
not work at that pace all day long. They wished to be able to adjust the speed of the belt,
After consultation, the supervisor had a control marked, “low, medium, and fast” installed
at the booth of the group leader, who could adjust the speed of the conveyor anywhere between
the lower and upper limits that had been set. The women were delighted and spent many lunch
hours deciding how the speed should be varied from hour to hour throughout the day. Within a
week, a pattern had emerged: the first half-hour of the shift was run on what the women called
“medium speed” (a dial setting slightly above the point marked “medium”). The next two and
one-half hours were run at high speed, and the half-hour before lunch and the half-hour after
lunch were run at low speed. The rest of the afternoon was run at high speed, with the exception
of the last 45 minutes of the shift, which were run at medium speed.
In view of the women’s report of satisfaction and ease in their work, it is interesting to note
that the original speed was slightly below medium on the dial of the new control. The average
speed at which the women were running the belt was on the high side of the dial. Few, if any,
empty hooks entered the drying oven, and inspection showed no increase of rejects from the paint
room. Production increased, and within three weeks the women were operating at 30 to 50
percent above the level that had been expected according to the original design.
Evaluate the experience of the Hovey and Beard Company as it reflects on job design,
human relationships, and the supervisor’s role. How would you react as the supervisor to the
situation where workers determine how the work will be performed? If you were designing the
Workers and management at Whirlpool Appliance’s Benton Harbor plant in Michigan have
set an example of how to achieve productivity gains, which has benefited not only the company
and its stockholders, but also Whirlpool customers, and the workers themselves.
Things weren’t always rosy at the plant. Productivity and quality weren’t good. Neither
were labor-management relations. Workers hid defective parts so management wouldn’t find
them, and when machines broke down, workers would simply sit down until sooner or later
someone came to fix it. All that changed in the late 1980s. Faced with the possibility that the
plant would be shut down, management and labor worked together to find a way to keep the plant
open. The way was to increase productivity-producing more without using more resources.
Interestingly, the improvement in productivity didn’t come by spending money on fancy machines.
Rather, it was accomplished by placing more emphasis on quality. That was a shift from the old
way, which emphasized volume, often at the expense of quality. To motivate workers, the
company agreed to gain sharing, a plan that rewarded workers by increasing their pay for
productivity increases.
The company overhauled the manufacturing process, and taught its workers how to improve
quality. As quality improved, productivity went up because more of the output was good, and
costs went down because of fewer defective parts that had to be scrapped or reworked. Costs
of inventory also decreased, because fewer spare parts were needed to replace defective output,
both at the factory and for warranty repairs. And workers have been able to see the connection
Not only was Whirlpool able to use the productivity gains to increase workers’ pay, it was
also able to hold that lid on price increases and to funnel some of the savings into research
Questions
1. What were the two key things that Whirlpool management did to achieve productivity
gains?
(Source: Based on “A Whirlpool Factory Raises Productivity-And Pay of Workers:’ by Rick Wartzman,
Vinay, manager of a metropolitan branch office of the state department of motor vehicles,
attempted to perform an analysis of the driver’s license renewal operations. Several steps were
to be performed in the process. After examining the license renewal process, he identified the
steps and associated times required to perform each step as shown in table below.
Vinay found that each step was’ assigned to a different person. Each application was a
separate process in the sequence shown in the exhibit. Vinay determined that his office should
per hour.
He observed that the work was unevenly divided among the clerks, and that the clerk who
was responsible for checking violations tended to shortcut her task to keep up with the other
Vinay also found that general clerks who were each paid Rs.12.00 per hour-handled jobs
1,2,3, and 4. Job 5 was performed by a photographer paid Rs.16 per hour, Job 6, the issuing of
temporary licenses, was required by state policy to be handled by a uniformed motor vehicle
officer. Officers were paid Rs.18 per hour, but they could be assigned to any job except
photography.
A review of the jobs indicated that job 1, reviewing the application for correctness, had to
be performed before any other step. Similarly, job 6, issuing the temporary license, could not be
performed until all the other steps were completed. The branch offices were charged Rs.20 per
Vinay was under severe pressure to increase productivity and reduce costs, but the regional
director of the department of motor vehicles also told him that he had better accommodate the
Questions
1. What is the maximum number of applications per hour that can be handled by the present
2. How many applications can be processed per hour if a second clerk is added to check
for violations?
3. Assuming the addition of one more clerk, what is the maximum number of applications
4. How would you suggest modifying the process to accommodate 120 applications per
hour?
(Source: P. R. Olsen, W. E. Sasser, and D. D. Wyckoff, Management of Service Operations: Text, Cases,
and Readings, Pp. 95-96, @ 1978.)
4. MAKING HOTPLATES
Group of 10 workers were responsible for assembling hotplates (instruments for heating
solutions to a given temperature) for hospital and medical laboratory use. A number of different
models of hotplates were being manufactured. Some had a vibrating device so that the solution
could be mixed while being heated. Others heated only test tubes. Still others could heat solutions
With the appropriate small tools, each worker assembled part of a hotplate. The partially
completed hotplate was placed on a moving belt, to be carried from one assembly station to the
next. When the hotplate was completed, an inspector would check it over to ensure that it was
working properly. Then the last worker would place it in a specially prepared cardboard box for
shipping.
The assembly line had been carefully balanced by industrial engineers, who had used a time
and motion study to break the job down into subassembly tasks, each requiring about three
minutes to accomplish. The amount of time calculated for each subassembly had also been
“balanced” so that the task performed by each worker was supposed to take almost exactly the
same amount of time. The workers were paid a straight hourly rate.
However, there were some problems. Morale seemed to be low, and the inspector was
“caused” by the operator rather than by faulty materials-were running about 23 percent.
After discussing the situation, management decided to try something new. The workers
were called together and asked if they would like to build the hotplates individually. The workers
decided they would like to try this approach, provided they could go back to the old program if
the new one did not work well. After several days of training, each worker began to assemble
The change was made at about the middle of the year. Productivity climbed quickly. By the
end of the year, it had leveled off at about 84 percent higher than during the first half of the year,
although no other changes had been made in the department or its personnel. Controllable rejects
had dropped from 23 percent to 1 percent during the same period. Absenteeism had dropped
from 8 percent to less than 1 percent. The workers had responded positively to the change, and
their morale was higher. As one person put it, “Now, it is my hotplate.” Eventually, the reject
rate dropped so low that the assembly workers themselves did all routine final inspection. The
Questions
1. What changes in the work situation might account for the increase in productivity and
2. What might account for the drop in absenteeism and the increase in morale?
3. What were the major changes in the situation? Which changes were under the control
4. What might happen if the workers went back to the old assembly line method?
(Source: The Modern Manager, by Edgar F. Huse, copyright @ 1979 by West Publishing Company.)
Principles of Motion Economy
Set of rules were designed by Gilberth in order to develop better method. They are:
Both hands should complete their movements at the same time i.e. they should
Both hands should not be idle at the same time unless in a rest period.
Between two movements there should be some time gap. The time gap is called
Motion of both the hands should be symmetrical and in opposite directions and
The shortest time demonstrated by any worker should be marked and efforts
should be made to attain it.
specified.
Variations in time for any movement should be avoided and causes recorded.
Introduction to Therbligs
To facilitate the analysis of motion, Gilberth developed a set of smaller hand motions
some of which could be combined to give a complete motion. The smaller motions he
termed as “Therbligs” (reverse spelling of his name). They are 18 in numbers. For the
and with a word or two to record the same (See Table 2).
Micro-motion Study
Micro-motion study means the study of micro (small) motions know as Therbligs. Each
human activity is divided or split into small movements. The purpose of such study is to
find for an operator one best pattern of movement which involves less efforts, time, and
fatigue to accomplish a task. This study is best suited for those operations which are short
in cycle and are repeated thousands of time (such as packing of sweets into boxes, food
canes into cartons, launching of space craft, missiles, modern cricket, athletics etc.).
performed by the operator with a timing device kept in the field of view and than film is
1. Movie camera.
Exercise: What are the advantages and applications of micro-motion study? Give the
step-wise procedure of micro-motion study.