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MUCLecture 2024 11323892

This document provides an overview of computer troubleshooting, defining it as the process of identifying and resolving hardware and software issues. It outlines common problems and their solutions, including steps for basic troubleshooting and more complex issues. The importance of documenting steps and seeking help when necessary is emphasized to maintain computer functionality.

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7 views17 pages

MUCLecture 2024 11323892

This document provides an overview of computer troubleshooting, defining it as the process of identifying and resolving hardware and software issues. It outlines common problems and their solutions, including steps for basic troubleshooting and more complex issues. The importance of documenting steps and seeking help when necessary is emphasized to maintain computer functionality.

Uploaded by

sirneerav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Computer Sciences III S1 Second Stage

LECTURE 5
Computer Troubleshooting

BY
Asst. Lecturer Sajjad Ibrahim Ismael

2024-2025
INTRODUCTION TO COMPUTER TROUBLESHOOTING

• Definition: Process of identifying, diagnosing, and resolving issues in


computer systems, both hardware and software.
• Why It’s Important :
• Keeps computers running smoothly.
• Saves time and money by avoiding repairs.
• Helps build skills you can use in tech jobs.
TYPES OF COMPUTER PROBLEMS

• Two Main Types:


• Hardware Problems: Physical parts like keyboard, mouse, or hard
drive.
• Software Problems: Programs and apps not working correctly.
GENERAL TROUBLESHOOTING TIPS

• Write Down Your Steps:


• Track your troubleshooting steps to avoid repetition.
• Note Error Messages:
• Document error messages for future reference.
• Check Cables:
• Ensure all cables are connected properly.
• Restart the Computer:
• Often resolves basic issues.
THE PROCESS OF ELIMINATION

• This means you'll make a list of things that could be causing the
problem and then test them out one by one to eliminate them.
• Example Scenario:
• Trying to print some documents but printer won’t print.
• Steps taken to identify and solve the issue.
SIMPLE SOLUTIONS TO COMMON PROBLEMS

• Solution 1: If your computer does not start, begin by checking the power cord to
confirm that it is plugged securely into the back of the computer case and the power
outlet.
• Solution 2: If it is plugged into an outlet, make sure it is a working outlet. To check
your outlet, you can plug in another electrical device, such as a lamp.
• Solution 3: If the computer is plugged in to a surge protector, verify that it is
turned on.You may have to reset the surge protector by turning it off and then back
on.You can also plug a lamp or other device into the surge protector to verify that
it's working correctly.
• Solution 4: If you are using a laptop, the battery may not be charged.
Plug the AC adapter into the wall, then try to turn on the laptop.
If it still doesn't start up, you may need to wait a few minutes and try again.
PROBLEM:
AN APPLICATION IS RUNNING SLOWLY

• Solution 1: Close and reopen the application.


• Solution 2: Update the application. To do this, click the Help menu and look for an
option to check for Updates. If you don't find this option, another idea is to run an
online search for application updates.
PROBLEM:
AN APPLICATION IS FROZEN

 Sometimes an application may become stuck, or frozen. When this happens, you won't be
able to close the window or click any buttons within the application.
• Solution 1: Force quit the application.
you can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your
keyboard to open the Task Manager.

You can then select the unresponsive


application and click End task to close it.
PROBLEM:
ALL PROGRAMS ON THE COMPUTER RUN SLOWLY
• Solution 1: Run a virus scanner.
You may have malware running in the background that is slowing things down.
• Solution 2: Your computer may be running out of hard drive space.
Try deleting any files or programs you don't need.
• Solution 3: If you're using a PC, you can run Disk Defragmenter.
PROBLEM:
The Computer Is Frozen
 Sometimes your computer may become completely unresponsive, or frozen.
When this happens, you won't be able to click anywhere on the screen, open
or close applications, or access shut-down options.

 Solution 1: Restart Windows Explorer. To do this,


press and hold Ctrl+Alt+Delete on your
keyboard to open the Task Manager. Next, locate
and select Windows Explorer from
the Processes tab and click Restart. If you're
using Windows 8, you may need to click More
Details at the bottom of the window to see the
Processes tab.
PROBLEM:
The Computer Is Frozen

▪ Solution 2: Press and hold the Power button for 5-10 seconds. This will force
the computer to shut down.

▪ Solution 3: If the computer still won't shut down, you can unplug the power
cable from the electrical outlet. If you're using a laptop, you may be able to
remove the battery to force the computer to turn off. Note: This solution should
be your last resort after trying the other suggestions above.
PROBLEM:
The Mouse/Keyboard Has Stopped Working

▪ Solution 1: If you're using a wired mouse


or keyboard, make sure it's correctly
plugged in to the computer.

▪ Solution 2: If you're using


a wireless mouse or keyboard, make sure
it is turned on and that its batteries are
charged.
PROBLEM:
The Screen Is Blank

▪ Solution 1: The computer may just be in Sleep mode. Simply click the mouse or
press any key on the keyboard to wake it.
▪ Solution 2: Make sure the monitor is plugged in and turned on.
▪ Solution 3: Make sure the computer is plugged in and turned on.
▪ Solution 4: If you're using a desktop computer, make sure the monitor cable is
properly connected to the computer tower and the monitor.
PROBLEM:
I Can't Hear The Sound On My Computer

▪ Solution 1: Check the volume level. Click the audio button in the bottom-right
corner of the screen to make sure the sound is turned on and the volume is up.
PROBLEM:
I Can't Hear The Sound On My Computer

▪ Solution 2: Check the audio player controls. Many audio and video
players will have their own separate audio controls. Make sure the sound is
turned on and the volume is up in the player.

• Solution 3: Check the cables. Make sure


external speakers are plugged in, turned on, and
connected to the correct audio port or a USB
port. If your computer has color-coded ports,
the audio output port will usually be green.
• Solution 4: Connect headphones to the
computer to determine if you can hear sound
from the headphones.
SOLVING MORE DIFFICULT PROBLEMS

 If you still haven't found a solution to your problem, you may need to ask someone
else for help.
As an easy starting point, we'd recommend searching the Web. It's possible that
other users have had similar problems, and solutions to these problems are often
posted online. Also, if you have a friend or family member who knows a lot about
computers, they may be able to help you.
QUESTIONS??

 Thank you for lessening ..


Any questions?

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