Scribd
Upload
6 views5 pages

How To Install Os Ticket in Ubuntu 22

This document provides a detailed guide on installing osTicket on Ubuntu 22.04 using the LAMP stack, covering prerequisites, system updates, LAMP installation, database setup, and Apache configuration. It includes step-by-step commands for each part of the installation process, ensuring users can successfully set up the ticketing system. After completing the installation, users can access osTicket via their domain to finalize the setup.

Uploaded by

Muhammad Ansari Lubis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
6 views5 pages

How To Install Os Ticket in Ubuntu 22

This document provides a detailed guide on installing osTicket on Ubuntu 22.04 using the LAMP stack, covering prerequisites, system updates, LAMP installation, database setup, and Apache configuration. It includes step-by-step commands for each part of the installation process, ensuring users can successfully set up the ticketing system. After completing the installation, users can access osTicket via their domain to finalize the setup.

Uploaded by

Muhammad Ansari Lubis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 5

Cara Install OsTicket di

Ubuntu 22

How to Install osTicket on


Ubuntu 22.04
osTicket is an open-source software for ticketing systems. It is written in PHP and the data can be
stored in MySQL or PostgreSQL database. osTicket offers a variety of features such as Ticket Filters,
Service Level Agreements, Queues, Advanced Search, etc. In this blog post, we are going to use
the LAMP stack for our osTicket system. In this tutorial, we are going to explain in detail how to
install osTicket on Ubuntu 22.04.

Installing osTicket with the LAMP stack on Ubuntu 22.04 is straightforward, and the process will
take up to 15 minutes. Let’s get things done!

Prerequisites
A server running Ubuntu 22.04 or an Above
User privileges: root or non-root user with sudo privileges

Step 1. Update the System


Since we have a fresh installation of Ubuntu 22.04, we need to update the packages to the latest
versions available:

sudo apt update -y && sudo apt upgrade -y


Step 2. Install LAMP Stack
First part of installing the LAMP stack will be the Apache web server. To install it, execute the
following command:

sudo apt install apache2 -y

Once installed, start and enable the service.

sudo systemctl enable apache2 && sudo systemctl start apache2

Check if the service is up and running:

sudo systemctl status apache2

You should receive the following output:

root@host:~# sudo systemctl status apache2

● apache2.service - The Apache HTTP Server

Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)

Active: active (running) since Fri 2023-10-19 04:50:18 CDT; 1s ago

Docs: https://httpd.apache.org/docs/2.4/

Process: 50686 ExecStart=/usr/sbin/apachectl start (code=exited, status=0/SUCCESS)

Main PID: 50690 (apache2)

Tasks: 6 (limit: 4558)

Memory: 10.0M

CPU: 203ms

CGroup: /system.slice/apache2.service

Next is PHP with its extensions. To install PHP 8.1 completely, execute the following command:

sudo apt-get install php8.1 php8.1-cli php8.1-common php8.1-imap php8.1-redis php8.1-snmp php8.1-xml php8.1-zip php

To check the installed PHP version, execute the following command, php -v:

root@host:~# php -v
Created directory: /var/lib/snmp/cert_indexes
PHP 8.1.2-1ubuntu2.14 (cli) (built: Aug 18 2023 11:41:11) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.1.2, Copyright (c) Zend Technologies
with Zend OPcache v8.1.2-1ubuntu2.14, Copyright (c), by Zend Technologies

The last component of the LAMP stack is the MariaDB (or MySQL) database server. To install the
MariaDB database server, execute the command below.
sudo apt install mariadb-server -y

Start and enable the mariadb.service with the following commands:

sudo systemctl start mariadb && sudo systemctl enable mariadb

Check the status of the mariadb.service

sudo systemctl status mariadb

You should receive the following output:

root@host:~# sudo systemctl status mariadb


● mariadb.service - MariaDB 10.6.12 database server
Loaded: loaded (/lib/systemd/system/mariadb.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2023-10-19 04:58:18 CDT; 22s ago
Docs: man:mariadbd(8)
https://mariadb.com/kb/en/library/systemd/
Main PID: 55172 (mariadbd)
Status: "Taking your SQL requests now..."
Tasks: 15 (limit: 4558)
Memory: 61.2M
CPU: 1.921s
CGroup: /system.slice/mariadb.service
└─55172 /usr/sbin/mariadbd

Step 3. Create osTicket database


and database user
Next is to create the MariaDB database, the database user and grant permissions to that user for
access to our osTicket database. Log in to the MariaDB console and execute the commands below:

CREATE DATABASE osticket;


GRANT ALL PRIVILEGES ON osticket.* TO osticket@localhost IDENTIFIED BY "YourStrongPasswordHere";
FLUSH PRIVILEGES;
EXIT;

Make sure to replace YourStrongPasswordHere with your own strong password. Make sure to note
which password you used; you’ll need it later.
Step 4. Install osTicket on Ubuntu
22.04
First, we need to download the latest osTicket version into our Apache web document root.

cd /var/www/html

curl -s https://api.github.com/repos/osTicket/osTicket/releases/latest | grep browser_download_url | cut -d '"' -f 4 | wget -i -

Unzip the file and copy the configuration:

unzip osTicket-v1.18.zip -d osTicket

cp /var/www/html/osTicket/upload/include/ost-sampleconfig.php /var/www/html/osTicket/upload/include/ost-config.php

rm osTicket-v1.18.zip

Set the right permissions to files and folders.

chown -R www-data:www-data /var/www/html/osTicket/

find . -type d -exec chmod 755 {} \;

find . -type f -exec chmod 644 {} \;

Step 5. Create Apache Virtual Host


File
Go into the Apache directory and create a configuration file for osTicket.

cd /etc/apache2/sites-available/

touch osticket.conf

Open the file, paste the following lines of code, save the file and close it.

<VirtualHost *:80>
ServerName yourdomain.com
DocumentRoot /var/www/html/osTicket/upload

<Directory /var/www/html/osTicket>
AllowOverride All
</Directory>

ErrorLog ${APACHE_LOG_DIR}/error.log
CustomLog ${APACHE_LOG_DIR}/access.log combined

</VirtualHost>

Enable the Apache configuration for osTicket and enable the Apache rewrite module.

sudo a2enmod rewrite

sudo a2ensite osticket.conf

Use this command to check your syntax for any errors:

apachectl -t

You should receive the following output:

root@vps:~# apachectl -t
Syntax OK

If the syntax is OK, you can restart the Apache service.

systemctl reload apache2

Once the Apache service is restarted, you can finish the osTicket installation at
http://yourdomain.com. You must set a Name, Email, Username, and a strong password for your
ticketing system. Also, you will be asked for the database credentials you set in step three during
the installation. Congrats! You can now start using osTicket.

Revision #1
Created 20 August 2024 03:46:05 by Admin Diskominfo
Updated 20 August 2024 03:47:38 by Admin Diskominfo

You might also like