General Terms and Conditions Mobile Services GoMo

1. Scope Contract, all without prior notice and without compensation. In this regard, please also refer to
our normal use policy: www.go-mo.ch/en/legal.
The General Terms and Conditions Mobile Services (“GTC”) apply to all mobile You are not permitted to resell Services, to use Services in the provision of premium rate/mass
telecommunication services and products (“Service(s)”) that Salt Mobile SA (“GoMo”) provides
communication services (e.g. fax broadcasting, call centers) or to use special applications (e.g.
to the customer under the GoMo brand, provided no deviating provisions are in place for a
gateways, call-through solutions, M2M, permanent connections, redirecting and forwarding of
specific service or specific group of customers.
connections to premium rate numbers, short numbers or other special numbers). GoMo is
The contract is concluded between you and GoMo. GoMo is a brand of Salt. The contractual entitled to immediately and without compensation limit, deactivate and/or terminate any
relationship consists of (i)” your contract with us”, (ii) any special terms and conditions, (iii) Service(s) and/or deactivate all SIM cards that are used in any way not expressly foreseen in the
these GTC, (iv) price lists and the list of fees for additional services, as well as (v) product Contract and/or terminate the Contract.
information (together “Contract”) which apply in the order of priority from (i) to (v). These GTC
replace all previous versions. 7. Limitation of liability
2. Services, equipment, SIM cards For direct damage caused by negligence, the liability of GoMo is limited to the current value of
the Services paid by you during the past 12 months, to a maximum of CHF 20’000.–. GoMo
Services: GoMo provides the Services according to the relevant product information. The excludes other liabilities, to the extent permitted by law. In particular, liability for simple
Services are exclusively provided for normal use (see Section 6), and with devices intended for negligence, indirect and consequential damages (loss of profit, savings not achieved,
this type of usage. You are responsible for using the Services in compliance with applicable laws suspension of usage, etc.), loss of data, damage due to downloads or resulting from
and contractual provisions. GoMo strives to provide uninterrupted availability of Services. unauthorised or unlawful use of Services are excluded. You are responsible for taking adequate
However, GoMo cannot guarantee uninterrupted or flawless availability of Services. measures to protect your devices and personal networks from unauthorised access. GoMo
Furthermore, GoMo is permitted to interrupt or limit its Services for its own purposes such as assumes no responsibility for spamming, hacking, transfer of viruses and other attempts by third
maintenance, upgrades or rectifying faults. GoMo is entitled to cease the provision of a parties to enter the devices and personal networks used by you and any damage caused as a
Service at any time without compensation. result. GoMo assumes no liability for damages caused by a temporary or permanent interruption
of the network or delay of Services. GoMo cannot be held liable if Services are interrupted,
Equipment: You are responsible for your own devices and accessories, including installation, limited in any way or become impossible by force majeure. In particular, force majeure includes
adjustment, keeping them in good working order, and compatibility with the networks and power shortages or failures and impacts of harmful software. GoMo is not liable and does not
Services used, and legal conformity. Equipment bought from GoMo comes with the statutory provide a guarantee for any services, goods and information supplied by third parties, even if
guarantee and/or manufacturer-specific warranties. In the event of a statutory case, GoMo GoMo is entrusted with the collection of third-party debts.
shall be entitled to provide its guarantee by replacing the device or respective part with an
equivalent device or respective part (new or as new) or by repairing the defect. The right of 8. Intellectual property
rescission and reduction is excluded. The offer of a replacement device is subject to availability
and cannot be guaranteed. If GoMo rents or loans equipment or a device to you, the equipment GoMo grants you, for the term of the Contract, a non-transferable and non-exclusive right to use
or device remains the property of GoMo. You are obliged to return the equipment or device the Services according to the Contract. All associated intellectual property rights remain in the
undamaged and within a deadline set by GoMo. In case of damage or failure to return, GoMo sole ownership of GoMo or the relevant licensor. You shall refrain from distributing digital
is entitled to charge you the value of the damaged or not returned equipment or device. content without valid permission or rights from the legitimate owner and hold GoMo harmless if
you infringe on the intellectual property rights of a third party and a claim is brought against GoMo.
SIM cards: You are liable for all access to or use of the Services and costs incurred by using
the Services, even if the Services are used by a third party or if Services are blocked.
9. Term and termination
3. Prices and payment terms Term: The Contract becomes effective on the date you sign or, in the case of an online order or
an order via GoMo Customer Service at the time the electronic contract is generated, always
Prices: GoMo may make the provision of Services dependent on credit limits, prepayments, subject to a positive outcome of the final credit check. GoMo may refuse a Contract at its
or security deposits. GoMo may invoice recurring charges in advance. Information on prices, discretion. Unless stated otherwise, Contracts are concluded for the minimum period shown in
charges, fees, costs for roaming services and paid-for options can be found on www.go- ”your contract with us” and will extend for subsequent 1 month periods. The minimum period will
mo.ch/en/pricing or in GoMo retail stores. When registering on a foreign network, you are be calculated from the earlier of the date of activation or the completed porting of your number.
informed by SMS of the maximum costs for roaming services. Receiving these SMS is not
possible for certain devices (e.g. tablets, mobile hotspots). Such travel info messages can be Termination: Unless stated otherwise, the Contract can be terminated with 60 days’ notice at the
deactivated and reactivated for free at my.go-mo.ch. You can block or unblock roaming end of the minimum period or any extension thereof. All terminations must be made in writing
services or set spending limits for roaming services or modify them at any time for free at or by phone to the GoMo Customer Service. A termination notice can be submitted at the
my.go-mo.ch. Due to possible delays concerning the billing of costs for roaming services by our earliest 6 months prior to the end of the minimum period. If you obtain several Services from
partners, the roaming service limits cannot always be guaranteed. GoMo, the Service(s) to be terminated need to be specified. When terminating a Service and/or
the Contract, you are not entitled to reimbursement of charges paid. GoMo is entitled to cancel
Payment terms: Invoices are payable at the latest by the due date stated on the invoice. If any or all Services and to terminate the Contract immediately and without compensation if you
neither a due date nor a period for payment is stated, payment is due 30 days after the invoice do not use the Services in compliance with the law or with the Contract; if the quality of the
date. If you do not object in writing before the due date, invoices are deemed accepted. GoMo network, or networks provided by third parties, is affected by your usage of the Service(s),
Undisputed counterclaims may be offset. If you default on payment either partially or fully, if there is reason to believe that you made incorrect or incomplete disclosures when concluding
GoMo may charge you default interest of 5% p.a. and CHF 30.– for the first payment reminder the Contract, if you are in breach of this Contract, if a judicial order obliges GoMo to do so, or if
and up to CHF 75.– for each subsequent reminder. Further, GoMo may, without further notice there are predominant public interests for doing so. For termination during the minimum period
and without compensation, suspend Service(s) and/or terminate the Contract immediately. or any extension thereof, or if GoMo terminates the Service(s) or Contract pursuant to this
GoMo can appoint a collection agency to recover the amount, or sell the debt to third parties in Section or Section 6, or if you are in default of payment, GoMo may charge the fees stipulated
Switzerland or abroad. You must also reimburse all costs incurred by GoMo or collection agencies as in the Contract. If no fee has been stipulated in the Contract, you must pay the charges for the
a result of a payment default. In this respect, you must in particular pay the processing fees of the remaining period up to the end of the minimum period or any extension thereof plus an
collection agencies. You will find detailed information about all charges on www.go-mo.ch/en/pricing. additional service fee of CHF 199.95. The charges for the remaining period are calculated on the
basis of the non-discounted standard charges. These payments become due immediately. In
4. Customer data and data protection case you purchased a device, any remaining instalments for your device become due
You are obliged to provide GoMo with your current contract address, billing address and email immediately. You can also be billed for any free gifts and extras that were included as part of
address. GoMo is permitted to legally send information relevant to the Contract by SMS, letter, your offer. You can terminate the Contract before the end of the minimum period or any
email or other electronic communication means to the last address or email provided by you. extension thereof for good cause, in particular in case of a continued material breach of Contract
You must inform GoMo immediately of any change in your data relevant to the Contract (in by GoMo which has not been remedied despite an appropriate notification, or in case of a
particular changes of name and address). Should your details be incomplete or incorrect at the continued unavailability of network (force majeure excepted). PrePay SIM cards will be
time of the contract conclusion or should you fail to inform GoMo of a change in your data deactivated in the event that no chargeable event (call, SMS, data connection) occurs or no
relevant to the Contract, GoMo may take the actions as set out in Section 6. recharge is made for 435 days. PrePay credits will not be reimbursed nor transferred to another
operator.
Information about how GoMo processes your personal data is set out in the Privacy Policy:
www.go-mo.ch/en/privacy-policy. 10. Amendments and assignability
5. Hiding phone numbers and call barring Amendments: GoMo may modify its Service(s) and/or any parts of the Contract (including
these GTC) and/or prices, charges, fees, including subscription fees, at any time. You will be
You can ask GoMo not to display your number (per call or on a permanent basis), if technically informed in an appropriate way, e.g. by SMS, letter, email, note on the invoice. If you do not
possible with reasonable effort. This service is not available for calls to emergency services and agree to essential changes to the Contract that result in a significant overall price increase for
GoMo Customer Services. You can request for free the complete barring of all charged outgoing you or that are to your significant disadvantage, you are generally entitled to terminate the
connections to premium rate numbers (090x numbers, SMS premium services, WAP and Service in writing within 30 days of receiving the modification notification, unless GoMo offers,
internet-based premium services billed on your invoice) or of only 0900 and/or 0901 and/or at its discretion, the continuance of the Service(s) or terms as in effect until the proposed
0906 numbers and/or value-added services via SMS and/or the barring of only those services modifications or an appropriate compensation for the disadvantage consequential to the
with erotic or pornographic content. For SMS premium service content, blocking includes modification within 14 days of receipt of your notice of termination. The changes are accepted
incoming services. The barring of unwanted telemarketing calls, which is done by default in our if you do not object within the period of 30 days of receiving the modification notification and
network, can be deactivated or reactivated at any time on my.go-mo.ch. You can find more shall apply for all of the Services purchased by you that are subject to these GTC. In the case that
information on unwanted telemarketing calls including advantages and disadvantages of GoMo lowers prices, charges, fees, including subscription fees, GoMo is entitled to adjust all
barring such calls on www.go-mo.ch/en/legal. discounts granted before the decrease accordingly. GoMo is entitled to change usage dependent
tariffs such as minute, data, international calls, roaming charges, without prior notice. In case of
6. Unauthorised use price changes due to changes in statutory requirements (e.g. VAT, copyright levies), judicial
You are solely responsible and liable to GoMo for the use of the Services, content of orders or prices from third party providers, such changes are not considered price increases
information transmitted or processed on your behalf by GoMo and the associated rights, in and do not grant you a right to termination. GoMo is entitled to adjust prices, charges, fees,
particular in case of misuse of your devices, network or internet connections and/or SIM cards. including subscription fees, in line with inflation once a calendar year. Inflation is determined
Account passwords and personal identification codes must be kept confidential. You must in accordance with the Swiss Consumer Price Index (CPI) published by the Federal Statistical
safeguard SIM cards and immediately notify GoMo of any possible misuse by phone and Office (basis December 2020 = 100 points) and may be rounded up to the next CHF. The initial
confirm the information given in writing (e.g. in the event of loss or theft of your devices and/or index shall be the CPI as per November 2023, and for subsequent adjustments the CPI at the
the SIM cards). If you do not comply with this duty of notification, you shall be liable for all time of the last CPI adjustments as per this Section. Should GoMo not make use of a CPI
damages and costs incurred. For technical reasons, it is not possible to guarantee complete adjustment, or not on all but only on individual Service(s)in one year, GoMo shall nor forfeit to
protection from unauthorised access or call interception by third parties. GoMo cannot be held do so in the following years or on other Service(s) respectively. Such price adjustments do not
liable for any such event. entitle you to terminate the affected Service(s) or the Contract. Any request by you to change
the Services or your handwritten modifications to the Contract have no legal effect unless
Services are provided to you for normal private use as defined in the Contract, the product approved in writing by GoMo. You acknowledge that if the transfer of your number to GoMo
information and on www.go-mo.ch. If your usage exceeds normal use or is in violation of the fails for reasons for which GoMo is not responsible, the Contract shall remain valid with the
law or the Contract, GoMo can take measures to ensure the best service quality for all temporary telephone number assigned to you. In this case you owe the contractually agreed
customers, in particular charging standard unit rates, transfer to a different price plan, internet subscription and usage fees, or alternatively the fee due for any early termination.
speed reduction, suspension or termination of the relevant Service(s) or termination of the
Assignment: Any assignment of rights and obligations arising from the Contract or from
Service(s) to third parties requires the prior written consent of GoMo. GoMo is entitled to
transfer the Contract or any part thereof to third parties and/or to assign such third parties the
responsibility of providing the Service(s) or parts thereof.

11. Applicable law and jurisdiction