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Issa Agamao contacted OpenTable customer service regarding a missing 100 points from a completed reservation. The agent, Olive C, explained that the reservation is still pending and advised Issa to wait a week for the points to be credited. A case number was provided for follow-up, and Olive confirmed that she is a live agent before closing the chat.

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Issa Agamao contacted OpenTable customer service regarding a missing 100 points from a completed reservation. The agent, Olive C, explained that the reservation is still pending and advised Issa to wait a week for the points to be credited. A case number was provided for follow-up, and Olive confirmed that she is a live agent before closing the chat.

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angel4tony888
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© © All Rights Reserved
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Olive C (27/3/2023, 4:23:33 pm): Hi Issa! My name is Olive.

Please give me a moment


while I pull up your account.
Olive C (27/3/2023, 4:23:46 pm): Thank you for reaching out today! Could you please
confirm the first and last name, along with the email address on file for the
account in question?
Issa (27/3/2023, 4:25:05 pm): Issa Agamao. [email protected]
Olive C (27/3/2023, 4:25:19 pm): Thank you for confirming the email address on
file. How can I assist you today?
Issa (27/3/2023, 4:27:30 pm): Had a 9:30pm reservation Sunday, 03/26/23 at UMI
Sushi & Oyster Bar and the 💯 points was not added to my 14,000 points as of
03/13/23.
Olive C (27/3/2023, 4:28:10 pm): That reservation is still listed as 'Pending.'
Reservations can be left pending for up to a week before being marked 'Seated.' If
your reservation still isn't awarded its points after April 3rd, please let us know
so that we can have that corrected.
Olive C (27/3/2023, 4:29:00 pm): it shows pending for us
Olive C (27/3/2023, 4:29:10 pm): please allows us a week
Issa (27/3/2023, 4:29:15 pm): No! It shows Reservation COMPLETED
Olive C (27/3/2023, 4:29:36 pm): it still shows as pending for us
Olive C (27/3/2023, 4:29:41 pm): please allow it a week
Issa (27/3/2023, 4:29:42 pm): You earned 100 points on this reservation
Olive C (27/3/2023, 4:30:43 pm): I know it is rare, but sometimes takes longer
Olive C (27/3/2023, 4:30:52 pm): please allow it a week
Issa (27/3/2023, 4:30:57 pm): That’s very unusual to allow for a week to get 100
points added to my account.
Unless OpenTable had changed the policy for customer’s account be credited!!!
Olive C (27/3/2023, 4:31:23 pm): please, it can take up to a week for the points to
show sometimes
Issa (27/3/2023, 4:32:14 pm): This has never happened to my account since I signed
up several years ago!
Olive C (27/3/2023, 4:32:16 pm): I understand, but it can happens
Issa (27/3/2023, 4:32:38 pm): Am I chatting with a Robot or a live person?
Olive C (27/3/2023, 4:32:40 pm): I am a human, a live agent
Issa (27/3/2023, 4:34:04 pm): 😎. Can I get a reference # for our chat in case
after a week the 100 points is not added to my OpenTable account. Thank you 😊
Olive C (27/3/2023, 4:34:06 pm): this is the Case Number #20363738
Issa (27/3/2023, 4:34:40 pm): Thank you and I’ll be checking my OpenTable account
next week!
Olive C (27/3/2023, 4:35:06 pm): alright, Is there anything else I can help you
with today?
Issa (27/3/2023, 4:36:13 pm): Pls confirm if this is the website to chat with an
OpenTable live customer service - https://app.airkit.com/u/c0vTNcq?
Olive C (27/3/2023, 4:36:48 pm): I would recommend you go to this website first
https://help.opentable.com/s/?language=en_US
Olive C (27/3/2023, 4:36:55 pm): as the link changes from chat to chat
Issa (27/3/2023, 4:37:25 pm): Ok, thank you and have a good evening!
Olive C (27/3/2023, 4:37:48 pm): You too, Thanks again for reaching out today. I
will be closing out this chat. You will have access to complete a at survey at the
end of this chat asking you to rate how satisfied you are with our interaction
today, I would appreciate it if you could please rate how satisfied you are with my
assistance. Enjoy the rest of your day!

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