CURRICULUM VITAE

Mandar Bhimaji Bobhate.

Email: [email protected] : 9867393196

Career Objective

Intend to build a career with a corporate that emphasizes and encourages creativity accompanied with
technical excellence and which will allow me to explore myself fully. Willing to work as a key player in a
challenging and creative environment.

I am Confident to give you best service at all times.

Academic Credentials

T.Y.B.Sc. Bsc IT Mumbai University Pass Class Dec-2015

S.Y.B.Sc. Bsc IT Shailendra college of Arts.,com., and sci., 52.40% Apr-2012 Mumbai
F.Y.B.Sc. Bsc IT Shailendra college of Arts.,com., and sci., 54.94% Apr-2011 Mumbai
HSC Maharashtra State Board. 62.59% Feb-2007
SSC Maharashtra State Board, Mumbai. 59.06% Mar-2004

PROFESSIONAL PROFILE

Having 9 years of IT experience in L1 and L2 level of production Support, Problem Solving,

Coordinating with customers and Application Maintenance, RCA,Troubleshooting,.
Knowledge in SQL commands and Linux.
Understand frame work of L1/L2 engineer and follow documented production/application support
and problem and change policies applicable to the business unit.
Strong analytical skills with SQL.
As a team member I supported the production/Application environment.
Checking the logs by using the Linux command and also in application monitoring tools
Raising & Solving tickets through HPSM, CRM, JIRA.
Escalated the incident to other team as well as to on site team whenever required.
Working on incident management and Change management and release management.
Extensively worked in production support like resolving the issue, file transferring and monitoring the
job
Team Handling As L2.
Following the ITIL process to assign and resolve the ticket.
Exposure in Banking and Trading.
As team member participate in all types of releases and enhancement. Good
 analytical and problem solving ability.

Skill Set :

Operating system : Windows, Linux

Languages : SQL, PL/SQL, Ms Sql Server 2008
Database : Oracle 11g
Tools : SQL/PLSQL Developer, Jira, HPSM,
Control –M, AppDynamics, Dynatrace, Postman

Courses & Certifications

Microsys computer : Hardware & Networking (Certified)

C++(Certified)

Work Experience

Ingram Micro/ CMA CGM: March 2022 (Internal transfer to CMA CGM
Global Business Services (India) Pvt. Ltd.)
To Till Date

Ceva Logistics

Technology : PL SQL, MY SQL, LINUX

Nature of Work : Level 1 and Level 2 Support Shipwire

Warehouse for UK

Senior Software Engineer

Provide Level 1 and level 2 Support of distributed production applications.

Work with business and I.T. associates, and outside vendors

to effectively plan, deploy, document and maintain the distributed.

Work closely with internal and external teams within business and I.T. as well as
outside vendors to effectively plan, deploy, document and maintain the distributed
application/middleware environments’ additions and changes.
Troubleshoot & provide straight forward solutions to moderate to complex technical
problems/issues of end users
Tejora Technologies : Jul-2021 to 23rd Feb 2022

Client Site : Covance Pharma (US Based Company)

Technology : PL SQL, LINUX, Adobe Acrobat

Nature of Work : Level 1 and Level 2 , Testing Screen and Reporting

Nature of Work : Senior Application Support Engineer

Provide Level 1 and 2 support of distributed production applications, as well as

deployment of new software, upgrades and application code to remediate known
defects. Effectively escalate to Level 3 and 3rd party support teams as needed
Work with business and I.T. associates, and outside vendors to
effectively plan, deploy, document and maintain the
distributed application/middleware environments’ additions
and changes
Work with business, I.T. associates and outside vendors to
deploy, document and maintain the distributed
application/middleware environments’ additions and changes
Provide Level 1 and 2 support of distributed production applications and middleware,
as well as deployment of new software, enhancements, and patches across all
environments and in conjunction with the project life cycle
Work closely with internal and external teams within business and I.T. as well as
outside vendors to effectively plan, deploy, document and maintain the distributed
application/middleware environments’ additions and changes
Troubleshoot & provide straight forward solutions to moderate to complex technical
problems/issues of end users
 Clover Infotech Pvt. Ltd. Feb-2021 to 17th May 2021

Project : Lending Cred, Amazon,Flipkart

Client : IDFC FIRST

Technology : PL SQL, MSSQL Server, LINUX

Nature of Work : Level 1 and Level 2 Support to Cred, Amazon, Flipkart

New project assign with New Team.

Handling JIRA Ticketing tool to resolving issue.

Monitoring API’s in Dynatrace for Cred, Amazon and Flipkart.
Resolving ticket and handled escalations.
Analysis issue in tool Postman and in MS sql server using queries.
Co-ordinate with vendor (i.e Cred, amazon, Flipkart) on daily basis for issues.

Clover infotech pvt.ltd. 5th Aug 2019 to Feb-2021

PROJECT
Title : Yes Bank Channel Application
Client : YES BANK LTD
Team Size : 8
Environment : Oracle 11g
Tools : HPSM Ticketing Tool, Control M,PLSQL Developer, App Dynamics.
Technologies : SQL,Linux,
Duration : Aug -2019 to Feb - 2021

Roles and Responsibilities:

Providing L1 (24x7) Support to Yes Bank Channel Applications Such as Retail Net Banking, SMS
Banking, SMS Alerts, Balance Alerts.
Responsible for day to day activities like tracking customer issues and resolve them as per SLA.
Analysis the issue and execute SQL command as per the requirement.
Monitoring the batch run through Contro M and co-ordinate with team to find out the cause of any
batch run fail and start again.
Analyzing the cause of production failure and take remedial action.
Running the log rotation,log Ziping script and job scheduling.
Appdynamics Monitoring.
 Escalating the issues to the development and higher level support teams for further assistance if
needed.
As a support engineer daily sending server health check report to IT head.
Frequently involving in incident and prepare Incident report as per SLA.
Changing and editing the reports as per the user request.
Frequently involving in answering in outage call.
Check the log files and release the space if the dump is running out of memory space.
Involve in all type of change and release activity and co-ordinate with other team to apply the patch.

Thinkapp Solution pvt. Ltd. 09th Jan 2019 to 31st July 2019

Project: Retail Net Banking

Client: Wipro Technology (Yes Bank)

Technology: PL SQL, Basic Linux.

Nature of Work: Application Support Engineer(L1)

Monitoring Application servers, checking alerts on daily hourly basis.

Resolving RNB related issue on ticketing tool HPSM.
Handling ticket tool HPSM(Hewlett Packard Service Manager).
Issued resolve on phone call and email too.
It’s a 24*7 support, taking restart of all application server including JVM
Regular health check-up for servers, taking restart of RNB related services
at night daily basis, taking back up of logs.
Providing data to client

Questec Consulting Pvt ltd 25th June 2015 to 31st May 2018

Project: EOD Process

Client: Kotak Securities

Technology: MSSQL Server 2000, 2005 & 2008.

Role:

Resolving DBA Related Issue, Shrinking file, Linked server issue,

Backup Monitoring, Log Shipping, Disk Space, Database Server
 Monitoring, Monitoring Free space in files and database deadlock
status.

Descriptions:

Involves coordination with concerned Eod Process Managers and

DBAs, maintaining 99% uptime, data management,
troubleshooting, and customization.

Nature of Work: Associate Database Engineer (SQL SERVER 2000-2005-2008)

Database Monitoring in coordination with DBAs Monitoring Memory Usage

1 Managing Hard disk Space Utilization

2 Monitoring CPU Utilization
3 Monitoring Log shipping & troubleshoot related issues
4 Monitoring Job status

Involve in the task of Backup Monitoring, linked server issue, log and data Shrinking,
handling of Blocking and Locking incidents.

Writing queries for data requests.

Self Busines Year 2010-2014

Working Role :

Assembling Desktop Computers,

Hardware troubleshooting,
Installing and configuring basic application software,Performing
regular health check-ups of desktops by Preventive Maintenance.
Structuring of Network Cable & Crimping, Installation of Various
Software, Desktop and Laptop Trouble Shooting

Personal Information

Date of Birth : 10-09-1988

Father's Name : Bhimaji Jagu Bobhate Languages known :
English, Hindi, Marathi Place of Birth : Mumbai.
Address : Room No 10, Chawl No 02, Annabhau Sathe Chwal,
Near Ganesh Chwok,Kajupada, Borivali(East), Mumbai –
400 066.
INDIA
Hobbies : Surfing Net For Updates.

Declaration:

I hereby declare that the information given above is true to the best of my knowledge.

Place: Mumbai
Date: / / Mandar B. Bobhate