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John Miller CV

Shivam Kumar is a results-driven Customer Support Executive with 15 months of experience at Teleperformance, specializing in data analysis and reporting. He has strong problem-solving and communication skills, proficient in tools like Excel, SQL, and Power BI, and has a background in managing large datasets and implementing data governance policies. Shivam holds a Bachelor of Business Administration in Marketing and is seeking opportunities in data analytics to drive business improvements.

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shadowghoul3005
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24 views1 page

John Miller CV

Shivam Kumar is a results-driven Customer Support Executive with 15 months of experience at Teleperformance, specializing in data analysis and reporting. He has strong problem-solving and communication skills, proficient in tools like Excel, SQL, and Power BI, and has a background in managing large datasets and implementing data governance policies. Shivam holds a Bachelor of Business Administration in Marketing and is seeking opportunities in data analytics to drive business improvements.

Uploaded by

shadowghoul3005
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Shivam Kumar Experience

Customer Support Executive at Teleperformance (Kolkata).


2023.09–2025.01

⋄ Collected, cleaned, and processed large datasets from multiple sources to


ensure data accuracy and integrity.

⋄ Conducted exploratory data analysis to identify patterns, trends, and


insights using statistical methods and data visualization techniques to
support business decisions.

⋄ Collaborated with cross-functional teams to define project requirements,


analyze business problems, and develop data-driven solutions. Conducting
ad-hoc analysis and insights to support strategic initiatives and business
Profile Summary objectives.
Results-driven Customer Support ⋄ Collaborated with cross-functional teams to define project requirements,
Executive with 15 months of analyze business problems, and develop data-driven solutions. Conducting
experience at Teleperformance, ad-hoc analysis and insights to support strategic initiatives and business
demonstrating strong objectives.
problem-solving and
communication skills in a ⋄ Conducted data quality assessments and implemented data governance
fast-paced environment. policies to ensure data accuracy, consistency, and compliance.
Proficient in data analysis and ⋄ Developed strong client relationships, resulting in repeat business and
reporting, with expertise in positive feedback.Helped a large volume of customers every day with a
advanced Excel, SQL, Power BI, positive attitude and focus on customer satisfaction.
Python, and Data Visualization.
Skilled in extracting actionable ⋄ Having good experience on T-SQL, Microsoft SQL Server Management Studio.
insights to enhance operational Solid knowledge of database management systems and data warehousing
efficiency and decision making. concepts.
Having experience managing
⋄ Having good knowledge of creating Relationships in data models like
large data sets, automating
one-one, one-many, many-one, and many-many. Monitoring and validating
reports, and presenting
key metrics insights data from daily reports.
data-driven recommendations.
Passionate about leveraging
analytical skills to drive business Education
improvements and seeking
opportunities in data analytics to Bachelor of Business Administration - Marketing (BBA). from
contribute to organizational THK Jain Calcutta University. 2019–2022
growth.

Contact details Certifications


@ [email protected] ⋄ Introduction to Data Analysis using Microsoft Excel, Coursera.
H +91 82 10 64 43 49

⋄ Data Analysis With Python,Cognitive Class DA0101EN, provided by IBM.


Personal information

Citizenship: Indian ⋄ SQL, Hacker Rank


Family: Unmarried
⋄ Principles of Management
Languages: English, Hindi
⋄ Accounting (Finance)

Skills
Hobbies
• SQL, Power BI, Tableau,
Python, Listening Music, Playing Cricket, Bike Tour
• MS Excel, MS Word, MS
PowerPoint
• Customer Handling
• Communication and team

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