Software based PBX for Windows

Discover the advantages of 3CX software VoIP IP PBX

3CX Phone System for Windows is an award-winning software-based IP PBX that replaces traditional pro-
prietary hardware PBX. It is based on the SIP standard and supports most popular SIP phones, VoIP Gate-
ways, VoIP service providers and PSTN phone lines. It is easy to manage by system administrators as it
integrates well with Windows Network infrastructure.

Benefits:
• 3CX Phone System can use the existing network
and you can do away with phone cables
• Easier to install and manage via its webbas
management console
• Far less expensive than a hardware-based PABX
• Allows employees to hot-desk and tele-work
• Users can configure their own extensions using
the self-service User Portal
• Utilize any SIP phone instead of being locked
into one vendor
• Receive and make calls via existing phone lines using VoIP Gateways
• Save on call costs with 'out of the box' configurations for popular SIP / VoIP providers

Key Features:
• Phone calls/video calls/ web-conferencing/ Live Chat/
• 3CX Assistant – Desktop Call Control
• 3CXPhone – integrated VoIP SoftPhone
• Web-based management console for easier administration
• Unlimited extensions
• BLF - set presence and eliminate phone tag
• CRM integration – launch calls directly from your favorite CRM
• Connect branch offices seamlessly
• 3CX Tunnel – for easy remote connections
• Fax server
• Unlimited auto-attendant / digital receptionist
• Phone provisioning
• Paging and intercom
• Call forwarding with advanced rules by caller ID, time and type of call
• Call queuing, recording, conferencing Phone System
• Call park and pickup

How It Works:
3CX Phone System runs on a Windows or MAC machine and connects to any SIP soft or hardware
phones and iPhones or Android smartphones as extensions. External lines are connected using VoIP
Gateways (keep your PSTN lines) or with a VoIP provider.

Connect. Communicate. Collaborate.

Sample of Recommended Phones
voip phones
 Sample of Recommended Phones
voip phones

DECT W52P
 Enhance Productivity with Unified Messag-
ing and Presence

3CX pr ov i de s f ull vi de o c a pa bil i ty -

using 3CXPhone or a SIP video
phone, video calls can be made
3CX Phone System for Windows delivers Unified
with a click of a button.
Communications technology by unifying voice mail,
fax and email as well as providing presence
3CX includes a fax server that is able to route
information.
incoming faxes as PDFs to email. Users can send
faxes via traditional fax machines or by using a 3rd
With 3CX Phone System, employees can easily see
party T38 capable fax server software.
the presence of other users and avoid making or
transferring calls unnecessarily.
With 3CX, businesses save time and money as they
can forget about fax machines and extra telephone
Presence is displayed in any standards-based IP
lines.
phone, as well as in the 3CX MyPhone user portal.

.
Furthermore, 3CX unifies voice mail and faxes with
email by delivering them to the user’s inbox.

1. Presence – eliminate expensive telephone tag

2. Voice mail – receive voice mail in your inbox

3. Fax – receive faxes as PDF files

 Boost Mobility

3CX gives total freedom to the user, by enhancing

mobility and allowing staff to work remotely.

3CX Phone System includes a web-based user

portal that gives extension users complete
mobility and independence.

Users can configure extension preferences using a

web browser without help from IT staff.

Call forwarding rules can be created based on

time received, caller ID and type of call. For
example, calls outside their own working hours
can be routed to voice mail or a mobile phone.

This way, crucial calls are never missed, and there

is no need to give out personal mobile numbers
when out of the office.

3CX is the only IP PBX to include a free Windows

VoIP phone, and free VoIP phone apps for iPhone
and Android that can be used in or out of the
office.

3CXPhone for Windows, iPhone and Android and

traditional hardware phones can be used at the
same time using the same credentials. For
example, the hardware phone can be used when
at the office, but when at home or on the road it is
very easy to switch to the soft phone and remain
connected to the company’s phone system.

1. User Portal – Configure your own extension preferences easily and from anywhere
2. 3CXPhone – Stay connected to the office wherever you are
3. Advanced forwarding rules – Set-up by caller ID, time and type of call
 Manage the Phone System via 3CX’s Web-
Based Console

It’s easier to manage and control and you do

not need to learn how to update and
troubleshoot an obscure home-made Linux
version.

A software-based phone system scales a lot

better too — just add more phones and lines
as you go along without being limited by the
ports or processor on the appliance.

You can install 3CX Phone System on your

existing server or virtualize it and eliminate
extra hardware, energy and management
costs.

With 3CX, network managers break free from the archaic

You can easily backup your PBX and restore it
user interfaces of conventional PBXs and from the
on another machine in case of hardware
traditional PBX vendor.
failure - an impossible task when an appliance
breaks down.
With the intuitive web-based console, administrators can
easily create extensions and make PBX configuration
changes without needing the PBX vendor.

Because 3CX Phone System is just another Windows server

application, it is easy to manage too. It can be monitored
just like any other Windows server application using your
existing network monitoring package.

As 3CX Phone System is completely software-based, it

provides many advantages over a traditional PBX or an IP
PBX appliance.

1. Web-based Management Console - Access the phone system from anywhere

2. Virtualize - Save on hardware, energy & administration costs
3. Monitor - Monitor events & performance of PBX like any other server application
 Tested Interoperability with Leading SIP
Hardware & VoIP Providers

Leverage low call costs by using 3CX with

popular VoIP Providers worldwide or use 3CX
Phone System with Skype Connect to make
and receive calls to Skype users at no charge.
3CX has completed interoperability testing with leading
industry VoIP hardware providers of SIP Phones and VoIP 3CX has a global network of thousands of 3CX
Gateways, giving businesses total vendor independence and Partners who provide businesses with fully
freedom of choice. integrated, cost-effective VoIP solutions, and
top grade support.
Many leading SIP Phones are interoperable with 3CX Phone
System including Grandstream, Aastra, Linksys, Cisco, Yealink,
Polycom, Siemens and X-Lite.

3CX can automatically configure most SIP phones with the

appropriate extension settings.

VoIP Gateways that seamlessly interoperate with 3CX include:

Berofix, Patton, Grandstream and Sangoma. 3CX comes with

‘out of the box’ configurations for the leading models.

1. SIP Phones – Automatic configuration of popular SIP Phones

2. VoIP Gateway – Continue to receive and make calls on your existing phone lines

3. VoIP Providers – ‘Out of the box’ configurations for leading VoIP providers worldwide
 One Click Phone Calls with the 3CX Windows
and Mac Softphone

3CX Phone System integrates powerful clients for Mac and Win-
dows, allowing you to easily manage your phone calls, whether in
the office using CTI and your deskphone, or on the road using the
inbuilt softphone. Unlike other PBXs, no additional license fees
are charged – and because 3CXPhone is fully integrated its easy
to deploy and manage for the administrator, and easy to use for
the employees.

Launch, Answer or Transfer Calls from Your Desktop

3CX Phone System includes a CTI mode that allows you to control your deskphone with a few mouse clicks
rather than having to learn a cumbersome cryptic interface. Launch calls on your deskphone without typing the
number or transfer a call with a few mouse clicks
Easy Call & Web Conferencing
With 3CXPhone it’s ever so easy to set-up a conference call. You simply add conference recipients (internal &
external) and schedule a conference call all with a few mouse clicks and via an easy to use interface.

 Launch calls from your desktop

 Transfer calls without having to learn cryptic function keys
 Increase productivity

Use Inbuilt Softphone to Make and Receive Calls

3CX Phone System includes an inbuilt softphone for Windows
and Mac that allows you to make and receive calls via the office
phone system from your computer, even whilst out of the of-
fice. Using a headset you can even use 3CXPhone as a full
deskphone replacement.

CRM integration with Outlook, Dynamics, Salesforce &

Sage ACT!
Launch calls directly from your CRM package. Inbound
calls are matched to customers based on the caller ID
and logged in your CRM system. Accurate call journal-
ling of inbound and outbound calls with call duration
allows you to generate insightful reports on customer
and agent activities

Launch calls from your CRM 

Detailed reports on customer and agent activities, no manual call logging 
Converts cryptical Caller ID to a customer name 
Requires 3CX Phone System Pro
 Stay Ahead of the Competition with the
3CX Call Center Module

With more detailed call center driven reports,

you’re always up to date with how your
The 3CX Call Center module provides professional call center customer care is developing.
features at an affordable price for small to medium sized
businesses. Wrap-up time assigns a configurable amount of
time for your employees to carry out any admin
Boost your customer care agents productivity by reviewing tasks or to complete other follow-up tasks.
real time queue and agent statistics.
The SLA alerts feature allows supervisors and
Supervisors can review the number of calls in a queue, how managers to be notified when callers have to
many calls have been answered or unanswered, average and wait beyond a configurable amount of time.
longest wait-times and more.
The Call Center module is a license key only
Improve your customers satisfaction with the Call Back fea- upgrade to 3CX Phone System. Simply purchase
ture. Customers can hang up after a configurable length of the upgrade, and reactivate your 3CX Phone
time and maintain their position in the queue. System to instantly activate the call center
features.
Using the Listen feature, supervisors have the ability to lis-
ten in to calls. The Whisper feature allows the supervisor to
speak directly to an agent, giving them vital feedback whilst
on the call and without the customer hearing. The Barge fea-
ture allows the supervisor to enter the call and assist the
customer further.

1. Queue Statistics – Monitor the queue status, which agents are logged in and out of queues
—————————————-and more.

2. Call Features – Listen, Whisper & Barge in to calls.

3. Configure – Fully control how queues work right down to setting wrap-up times.
 BETTER CUSTOMER SERVICE WITH SUPERIOR
CALL CENTER / CONTACT CENTER SOFTWARE
Never Miss a Call – Advanced Contact Cen-
ter Reporting
Traditional proprietary PBX’s with call center functionality have proven
to be either too expensive or difficult to set up. 3CX improves this
with 3CX Pro, providing call center management with the information
required to monitor call queues in real-time and ensure that not a single
call is lost.

 Integrated Wallboard for real-time monitoring

 Detailed reports of longest wait time and abandoned calls
 SLA and Callback Statistics
 Call Back option for customers not willing to wait

State-of-the-Art Queue Strategies and

Real Time Statistics
3CX Contact Center software ensures you provide your customers
with quality service, and that your agents always reach their targets.
Check the average and longest waiting time as well as the least talk
time to guarantee no customer leaves your call center unsatisfied.

 Log agents in and out of queues

 Round Robin
 Hunt by Threes – Random & Prioritized
 Call Back – callers can hang up and keep their position

Advanced Call Center Features Included

3CX Pro provides you with all the tools required to review your
agents’ performance at any given time. Answered calls, abandoned
calls, average longest waiting time and more are all in easy reach,
allowing you to ensure that your call center is running smoothly at
any given time.

 Listen in allows you to listen to a call without the caller or agent

knowing
 Train new agents during a live call with the whisper function Thousands of companies worldwide rely
 Agents making a mess of a call? Use Barge in to take over
on 3CX
INTEGRATED, FREE VIDEO CONFERENCING
3CX’s integrated video conferencing solution, enables businesses to save time and money by hosting virtual meet-
ings, whilst enjoying the benefits of face-to-face communication. Video conferences can easily be launched
through the 3CX client with a few mouse-clicks. Video conferencing can be used for a wide variety of everyday
communication needs to boost productivity and efficiency.

Hassle Free Video Conferencing with

WebRTC
3CX harnesses Google’s revolutionary WebRTC technology,
which enables video and voice communications to take place
through the internet browser, meaning that participants will be
able to seamlessly join meetings without the need to download
any additional software or plug-ins.

 Clientless
 One-Click Conference
 Interoperability with VoIP and video
 Bandwidth Management and Control

Video Conferencing for All

With 3CX, companies of all sizes can now take advantage of video conferencing as an
advanced collaboration and online meeting tool. Avoid paying a monthly subscription fee
for each user and implement open standard peripheral hardware for an inexpensive solu-
tion. Unlimited users means inefficient and unprofessional account sharing is eliminated.

 Pricing based on number of participants, no per user licensing

 Unlimited users no matter which package you choose
 No per month costs, just one low, yearly payment

Advanced Features for Ultimate

Collaboration
Being integrated with 3CX in addition to its rich feature-set and
user-friendliness, 3CX WebMeeting improves employees’ pro-
ductivity and collaboration while its WebRTC integration and
web-based functionality ensures incredible ease of use. Partici-
pants can join without the need to login anywhere and easy setup
of ad hoc meetings makes launching conferences a breeze for
both participants and organizers.  Plug-in & download free video conferencing
 Remote control and assistance for quick & easy trouble-
shooting
 Pre-upload PowerPoint & PDFs for crisp, responsive
delivery
 Easy to use polling tool for feedback
3CX Impressive Set of Features