Audio scripts

Unit 1 1.9 2.3

Assistant David? Spain Germany
1.1 Manager Yes? China South Korea
Luis Hello, I’m Luis Moreira. Assistant Is Steven’s surname Azikiwe Brazil the USA
Fabienne Hello, my name’s Fabienne or Azakawe? Japan Saudi Arabia
Mercier. Manager Azikiwe. Kuwait
Assistant Can you spell that?
Tageshi Hello, I’m Tageshi.
Paula Hi, I’m Paula.
Manager It’s A-Z-I-K-I-W-E. 2.4
Assistant A-Z-I-K-I-W-E. Azikiwe. Thanks.
1 A Where are you from, Saleh?
Oh. And one more. Mrs Borysiak. What’s
1.2 the first name?
B
A
I’m from Saudi Arabia.
Where’s your head office?
1 IT technician Manager Er … Gabryjela.
B It’s in Kuwait.
2 finance director Assistant Oh! Can you spell that?
2 A My name’s Alex. I’m from the USA.
3 office assistant Manager G-A-B-R-Y-J-E-L-A.
B What’s your company?
4 sales representative Assistant G-A-B-R-Y-J-E-L-A. Thanks.
A My company is Santander. It’s a bank in
5 engineer Spain.
6 human resources manager 1.10 3 A Hi, Jae Min. Are you from South Korea?
1 Franco Good morning. Are you Kasia? B Yes, I am.
1.3 Kasia Yes, I am. A Where’s your head office?
technician representative Franco I’m Franco. Nice to meet you. B It’s in Seoul.
director manager Kasia Nice to meet you too. 4 A Where are you from, Ricardo?
assistant engineer 2 Sally Hello, Franco. B I’m from Brazil and I work for Petrobras.
Franco Hi, Sally. Kasia, this is Sally, my A Where’s your head office?
1.4 assistant. B It’s in Rio de Janeiro.
Kasia Good afternoon, Sally. Nice to meet
Fabienne I’m a human resources manager.
What’s your job, Luis?
you. 2.5
Sally Nice to meet you too, Kasia.
Luis Oh, I’m a finance director. A Hello, I work for Oltecha.
3 Franco See you soon, Kasia.
B Nice to meet you. My company is
Paula What’s your job, Tageshi? Kasia Yes, see you soon. And it was
Petrobras.
Tageshi I’m an IT technician. And you? nice meeting you, Sally. Goodbye.
A Is your head office in São Paulo?
Paula I’m an office assistant. Sally/Franco Bye.
B No, it isn’t. It’s in Rio. Where’s your
company?
1.5 1.11 A I work in São Paulo and the company head
Jacob Hi, I’m Jacob. 1 A Good morning. Are you Kasia? office is in Stavanger.
Kenji I’m Kenji. Hello. B Yes, I am. B Is Stavanger in Norway?
Jacob And you’re Alice. 2 A I’m Franco. Nice to meet you. A Yes, it is.
Maria No, I’m not Alice. I’m Maria. B Nice to meet you too.
Jacob Sorry. You’re Alice. 3 A This is Sally. 2.6
Alice Yes. Hello. B Good afternoon, Sally. Nice to meet you.
0 1 2 3 4 5 6 7 8 9
4 A See you soon.
1.6 B Yes, see you soon. And it was nice
2.7
meeting you, Sally.
Jacob Are you an office assistant? 0 7 8 5 4 2
5 A Goodbye.
Maria Yes, I am. Are you a human resources
B Bye.
manager?
Jacob No, I’m not. I’m a finance director.
2.8
6 7 2 0
1.7 Unit 2
A Hello. Are you Tomas?
2.9
B No, I’m not. 2.1 1 Flight BA 3710 for Paris is boarding. That’s
A Are you an IT technician? Saleh Hello. Are you Ricardo Ferreira? British Airways flight 3710.
B No, I’m not. Ricardo Yes, I am. 2 The security code for my company is 2828.
A What’s your name? Saleh My name’s Saleh Al-Banwan. I work That’s 2828.
B My name’s Enzo. for Zain. 3 My credit card number is 4162 7409 3708
A Are you a sales representative? Ricardo Oh, nice to meet you. 2358. Let me repeat that. 4162 7409 3708
B No, I’m not. Saleh I’m an engineer in the head office in 2358.
A Are you a sales manager? Kuwait. Here’s my card. 4 My passport number is 654218792. That’s
B Yes, I am. 654218792.
A So, you’re Enzo Silva. 2.2
B Yes. 1 A Hello, I’m Alex. I work for Santander.
2.10
B Nice to meet you. A Good morning. Inditex Spain.
1.8 2 A Hi, I’m Jae Min. I’m a marketing B Good morning. Can I speak to Aitur
A B C D E F G H I J K L M assistant. Garitano, please?
N O P Q R S T U V W X Y Z B What’s your company? A Yes, of course. One moment.
A It’s Asiana Airlines. B Thanks.
3 A What’s your name?
B Ricardo Ferreira.
A Nice to meet you, Ricardo. I’m Jae Min.
B Nice to meet you too. My company is
Petrobras. Here’s my card.
A Thanks.

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 Audio scripts | 2.11–5.2

2.11 3.6 4.6

1 Maria Hello? A My address is d dot roberts at fisons dot co Martha Sales. Hello?
Caller Hi. Is that Rosa? dot uk. Janusz Hi. Is Liko there?
Maria No, it isn’t. It’s Maria. B Can you repeat that? Martha No, I’m sorry, he’s out. Can I take a
Caller Oh, is Rosa there? A Yes, it’s d dot roberts at fisons dot co dot message?
Maria No, I’m sorry, she’s out. uk. Janusz Yes, it’s Janusz in IT.
Caller OK. Thanks. B Thanks. Martha Oh, hi. This is Martha. I’m the new
2 Maria Good afternoon, Maria speaking. sales assistant.
Caller Hello. Is Rosa in the office? 3.7 Janusz Hi, Martha. I’m calling about the new
Maria Yes, sure. One moment. sales website.
Can you repeat that?
Caller Thanks. Martha Sorry, one moment. OK. Go ahead.
What’s the message for Liko?
Janusz It’s about the sales website. Do you
Unit 3 Unit 4 want dot com or dot co dot uk in the
address?

3.1 4.1 Martha Sorry. I don’t understand. Can you

Joanna My name’s Joanna. I’m from Hungary repeat that?
Mieszanka is a company in Poland. The Janusz The new website is www dot synox
and I live in Sopron. I work for a software
sales office is in Warsaw. The head office is dash sales, but do you want synox dash
company. We make online courses. I’m
in Katowice. The old factory is also here. The sales dot com or synox dash sales dot co
a sales rep and I meet customers. I sell
new factory is in Poznań. It’s a factory with a dot uk?
the products to training companies and
big warehouse, new offices, a car park and a Martha OK. Is there anything else?
schools. We have three people in the Sales
good cafeteria. Janusz Yes. Please call me back as soon as
Department. I work in West Hungary and
Austria. possible. My mobile number is 07700 897
3.2 Fred My name’s Fred Meesmaecker. I’m from 833.
a warehouse a reception France, but I live in England. I work for Martha So that’s 07700 897 833.
a factory an office Capgemini. It’s a global company. We have Janusz That’s right.
a cafeteria a car park over 300 offices in more than 40 countries. Martha OK. I’ll give Liko your message.
I’m a project manager and I manage a team Janusz Thanks, Martha.
3.3 of IT technicians. I have eight people in my
4.7
team and they manage computer systems
1 A Is your sales office in London?
for the client. This month, we have a project 1 Hello. My name’s Raul Avasthi. That’s
B Yes, it is. It’s small, but it’s in the centre
with a food company. A-V-A-S-T-H-I. I work for Tinto Insurance.
of London.
2 A Where’s your company? We have a software problem in the office
B The head office is in Milan, but the 4.2 in Dubai. Can you call 00941 775 7568?
factory and the warehouse are in Turin. work meet Thanks.
They are old, but they are big. live have 2 Hi. This is Emily in HR. Sorry, I have a
3 A Where’s the cafeteria? make sell problem with my car, so I’m late. Can you
B Here. manage tell my team?
A Is it good? 3 It’s Jan Wilders in Rotterdam. Sorry, but
there’s a problem with your new software.
B Yes. It’s small, but the food is good. 4.3 I’m not in my office so call my mobile. It’s
Logistics IT 0031 476 4857. That’s 0031 476 4857. It’s
3.4 Sales Finance very urgent!
1 A Hello. Production Human Resources
B Hello. We’re here for Mike Thompson.
My name’s Sonia Jones and this is Bill 4.4 Unit 5
Dare.
departments technicians
A OK. What’s your company?
B Introcom.
customers employees 5.1
products people
A OK. One moment. 1 I work for Gazprom. It’s an energy
companies countries
2 C Hello. Mike Thompson. company. We sell oil and gas.
offices
A Hello, Mike. It’s Gill. Two people are 2 I work for Dassault. It’s an aeronautical
here for you. company. We make and sell aeroplanes.
C Who are they? 4.5 3 I work for Aldi. It’s a retail company. We
A Sonia Jones and Bill Dare from Introcom. Karla Good afternoon. Thank you for sell food.
C Oh yes, of course. Thanks, Gill. coming. Let’s start with introductions. My 4 I work for Toyota. It’s an automobile
3 C Hello, Sonia. name’s Karla and I manage the Human company. We make and sell cars.
B Hello, Mike. Nice to see you again. Resources Department. And you’re Astrid? 5 I work for Samsung. It’s an electronics
C Where’s Bill? Astrid Yes. company. We make and sell televisions and
B He’s in the cafeteria. Karla Where are you from, Astrid? mobiles.
C Oh, OK. Let’s have a coffee then. Astrid I’m from Switzerland, but I don’t live
there. 5.2
3.5 Karla Where do you live?
Embraer is a Brazilian company. We make
Astrid I live in Germany with my husband.
1 www dot bp dot com and sell aeroplanes. We have factories in
We live in Munich.
2 www dot jbs dot com dot br Brazil and sales offices all over the world. In
Karla Right. Do you work in Sales?
3 www dot toyota dash global dot com the factories we build aeroplanes. We also
Astrid Yes, I do.
4 d dot roberts at fisons dot co dot uk design new products by computer in the R&D
Karla Great, thanks, Astrid. … And what do
5 juan underscore mata at nike dot com Department. We export products to China, the
you do?
Mark Hi. My name’s Mark. I work in USA and Europe.
Finance. Uniqlo is a Japanese company. We sell clothes.
Karla Thanks, Mark. Do you live in the USA? We have stores in 13 countries around the
Mark No, I don’t. I live in Canada. I’m from world. Customers visit the stores and buy
Vancouver. the products. We also have an online store.
Customers order products online. Then we
deliver the products to the customer.
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 Audio scripts | 5.3–7.2

5.3 Unit 6 6.7

1 buy 4 deliver Monday Friday
2 export 5 build 6.1 Tuesday Saturday
3 design 6 order 1 steak and fries Wednesday Sunday
2 mineral water Thursday
5.4 3 tea
Auchan is a retail company. It sells food and 4 chicken curry and rice 6.8
clothes. It has stores in Europe and Asia. 5 ice cream 1 It’s twelve o’clock.
The head office is in Croix, France. Martin 6 cheese sandwich 2 It’s three fifteen.
Reuland works for Auchan, but he doesn’t 7 orange juice 3 It’s seven thirty.
work in the head office. He is a store manager 8 coffee 4 It’s eleven forty-five.
in Calais. 9 tomato soup with bread
LG is an electronics company. It makes and
10 salad 6.9
11 vegetable lasagne
sells televisions and mobile phones. Soo Jin 1 A Do you like Mexican food?
12 chocolate cake
Lee works in the R&D Department in Seoul. B Yes, I love it.
She designs new products. LG has over 20 A There’s a new Mexican restaurant in
factories in eleven countries and exports 6.2 town. Would you like to have dinner?
products all over the world. Jarvis So here’s our company cafeteria, B Yes, please. That would be nice. What
Mr Shimura. time?
5.5 Shimura It’s very nice. A Is six OK?
Jarvis And there’s the menu today. B I’m afraid I’m busy at six. Is six
1 Does Martin work in Croix?
Shimura OK. thirty OK?
No, he doesn’t.
Cafeteria assistant Hello, can I help you? A Sure. See you in reception at six thirty.
2 Does LG export products?
Jarvis What would you like? 2 A Hi. Do you want to play tennis after
Yes, it does.
Shimura I’d like steak and fries with salad. work?
3 Does Auchan have stores in Africa?
And mineral water. B I’d love to, but I can’t today.
No, it doesn’t.
Jarvis OK. And can I have tomato soup with A What day can you play?
4 Does Soo Jin Lee design new products?
bread? Oh, and chocolate cake. And I’d B Er … on Thursday?
Yes, she does.
like tea. A OK. See you on Thursday.
5 Does she work in the Sales Department?
Cafeteria assistant So that’s steak and fries, B That’d be great. Thanks.
No, she doesn’t.
with salad, tomato soup with bread,
5.6 chocolate cake, mineral water, and tea. That’s 6.10
twenty-three dollars, please.
10 11 12 13 14 15 16 17 18 19 1 A Would you like to play tennis?
B Yes, that’d be great.
20 30 40 50 60 70 80 90 100 1,000 6.3 2 A Do you want to play on Friday?
Hello, can I help you?
5.7 What would you like?
B
3 A
I’d love to, but I can’t.
What day can you play?
27 82 145 610 3,900 21,340 172,000 I’d like steak and fries with salad. B On Thursday.
58,000,000 And can I have tomato soup with bread? 4 A Is six OK?
That’s twenty-three dollars, please. B I’m afraid I’m busy at six. Is six
5.8 thirty OK?
1 There are 1,600 employees in my company. 6.4
2 We export 250 cars a week. Jarvis Is your lunch OK?
3
4
Brazil has a population of 424,000,000.
We have 59 factories in 14 countries.
Shimura Yes, it’s very good. I like steak. Unit 7
Jarvis We have a good cafeteria. What do you
normally eat for lunch in Japan? 7.1
5.9 Shimura We eat a lot of rice.
Mustafa I’m an engineer. I work for an oil
A Hello, Euroboxes. Paul Rice speaking. Can I Jarvis Do you eat sushi?
Shimura (laughs) I don’t like sushi, but company and I manage projects all over
help you? the country. In my office, I have a PC and a
B Hi, it’s Carel Peeters from Equest. I’d like to Japanese people eat it.
Jarvis Yes, I like Japanese food. Do you like printer. On site, I have a tablet for notes and
order Standard Single Wall boxes. a digital camera.
A One moment, please. Do you have the item Indian food?
Shimura Yes, I do. Julie I’m a graphic designer in Brisbane,
number? Australia and I work at home. I design
B Yes, it’s SSW dash 3411. Jarvis There’s a good Indian restaurant in our
town. Would you like to go there? websites on my laptop. I have Skype
A Thanks. One box is 20 cents. How many meetings with clients so I need a webcam
would you like? and headset. I also have a smartphone, of
B 10,000. 6.5 course!
A So that’s … 2,000 euros. A What do you do at lunchtime? Andrea I’m in Sales. I work in an office.
B Does that include delivery? B I sing in the company choir. Sometimes I travel, and I work in my
A Yes, it does. A Can you sing? hotel room or in my car. I have a desktop
B OK. And I also want 5,000 medium. The B Yes, I can. Do you want to come? computer in my office. When I travel, I
item number is SSW dash 3412. What’s A No. I can’t sing. have my laptop and a small projector with
the price? me for presentations. Oh, and my USB
A One box is 25 cents. … That’s 1,250 euros. 6.6 stick.
B OK. That’s fine.
1 play golf
A Right, so that’s 10,000 small. And 5,000
medium. The total price is 3,250 euros.
2 play the guitar 7.2
3 speak English 1 printer 6 laptop
B Can you confirm my order by email?
4 play tennis 2 USB stick 7 tablet
A Yes, of course. What’s your email, Carel?
5 run a marathon 3 digital camera 8 projector
B It’s C dot peeters. P-E-E-T-E-R-S at Equest
6 cook Italian food 4 webcam 9 smartphone
dot co dot be.
A I’ll email that now. 5 headset 10 desktop computer
B Thanks very much.

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 Audio scripts | 7.3–8.10

7.3 Unit 8 8.5

Felipe Hello, Sarah Portman? I’m the January July
new marketing assistant. My name’s 8.1 February August
Felipe Gonzales. car bicycle March September
Sarah Hi, Felipe. Let me show you round. bus motorcycle April October
Right … We have six people in the team. train May November
Our project manager is Pierre. He manages June December
key accounts. His office is there. Nadine is
8.2
our IT manager. She manages the website.
1 Donald Hello. Can you take me to the
8.6
Her office is there. And you are in this
airport? A Hi, Anna. Can I check some dates with
office. Your desk is here.
Taxi driver Yes. Which terminal do you you?
Felipe Great, thanks.
want? B Yes, of course.
Sarah This is Simone, my PA.
Donald Terminal 2. A When was your last trip to Turin?
Simone / Felipe Hi.
… B Oh, it was in June – 1st June.
Sarah Olivier and Sandra, our other
Taxi driver Here you are. That’s eight A And when is your next trip?
marketing assistants, aren’t here today.
pounds fifty. Do you want a receipt? B It’s in August – 3rd to 14th August.
They are at a conference. Their desks are
Donald Yes, please. A And the factory visit, when is that?
over there.
2 Donald Hello. I’m on the Muscat flight. B That’s in September – 11th September.
Felipe OK.
Check-in Can I have your passport and A And when’s the sales conference?
Sarah You have a PC and phone on your
e-ticket, please? B It’s in November. It starts on 27th
desk. Oh, and the printer is here. We all use
Donald Here you are. November and finishes on 30th November.
it. Its ‘on’ switch is there.
Check-in Do you have any bags to check A Thanks for your help.
Felipe Thanks.
Sarah We have a meeting with Sales at ten in?
o’clock so if you … Donald Yes. One. 8.7
… 1st June
7.4 Check-in Here’s your passport and your
boarding card. Your flight leaves at one
3rd August
14th August
A I can’t find my laptop. o’clock. Please go to the boarding gate at 11th September
B Is it on your desk? twelve fifteen. 27th November
A No, it isn’t. Donald What time does the flight arrive 30th November
B Is it on Pierre’s desk? in Muscat?
A No.
B Is it in Remi and Ludo’s office?
Check-in Er … at ten forty-five. 8.8
Donald Thank you.
A No, it isn’t there. Simon Hi, Ines. It’s Simon.
Check-in Have a good flight!
B Is it in your manager’s office? Ines Hi, Simon. How can I help?
A Oh, yes, it is! Thanks. Simon It’s about the meeting. Can we
8.3 arrange a new date and time?
7.5 Alice Hi, Donald. Where were you
yesterday?
Ines Yes, of course.
Simon Are you free on Wednesday 31st at
Amanda What’s the problem? Donald In Dubai. I was in Oman and the 2 p.m.?
Ryan I need to have a video conference with UAE for five days. Ines Sorry, I’m busy. I’m visiting the factory
Julie, but I don’t know how to use this Alice Oh, yes. How was your trip? on Tuesday and Wednesday.
software. How does it work? Donald OK. Our clients in Muscat were very Simon How about Thursday morning? Are
Amanda First, you need to enter her name. happy with the new machines. you free then?
Ryan OK. So, Julie Bamber. Alice Great! Was Muscat nice? Ines Yes, I’m free on Thursday morning.
Amanda Then click her name. Donald I don’t know, because I wasn’t What time is good for you?
Ryan OK. there very long. Er … I was in Muscat last Simon Is 10 a.m. OK for you?
Amanda Next, click the green video Wednesday and Thursday and then there Ines Yes, sure. Is the meeting in your office?
call button. were two meetings in Dubai yesterday. But Simon Yes, it is. See you on Thursday 1st
Ryan Oh! She’s on the screen. Hello, Julie … they weren’t very useful. And what about September at 10 a.m. Have a good trip.
Julie? But I can’t hear her. you? Were you busy last week? Ines Thanks.
Amanda And she can’t hear you. Do Alice I wasn’t here. I was on holiday.
you have a headset?
Ryan Er, no, I don’t.
Donald Oh, yes. How was your holiday? 8.9
Amanda No problem. You can use my 1 I’d like to arrange a meeting.
headset. You need to connect it to your
8.4 2 I’m free on Tuesday 3rd April.
computer … Does it work now? Donald How was your holiday? 3 Is 2 p.m. OK for you?
Ryan Yes, I think so. But she can’t hear me. Alice Great. We were in Barcelona for 4 How about Friday 11th February?
Amanda Is your microphone on? six days. 5 Sorry, I’m busy.
Ryan I don’t know. Where do I switch it on? Donald I was in Barcelona last year. It was a 6 The 21st April is fine for me.
Amanda Just there. sales conference, so it wasn’t a holiday. The
Julie Hi, Ryan. restaurants were very good, but the city 8.10
Ryan Yes! Now it works. Hello, Julie. Sorry was busy. Were there hundreds of tourists?
Hi! Don’t forget the meeting at head office on
about that … Alice No, there weren’t. It was quiet in the
29th April at 9 a.m. Please put the date in your
centre.
calendar.

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