Closing date: Tuesday, 15 April 2025
General Information
Number: 8/2025
Grade: P 3
Contract Type: FULL TIME - Fixed Term, Regular Budget. Two years + extension
subject to satisfactory performance
Application Deadline: 16/04/2025 (41 day(s) until closing deadline)
Organization unit: Information and Communications Technology Services (ICTS)
Duty Station: Italy, Torino
The International Training Centre of the ILO (ITC-ILO) is an equal opportunity
employer and values diversity among its staff. Applicants from non- or under-
represented member States, or from those member States which staffing forecasts
indicate will become non- or under-represented in the near future would be
particularly welcome. A list of these countries can be found here: ILO Jobs: Non-
andunder-represented Member States.
Qualified candidates living with a disability are encouraged to apply. Reasonable
accommodation measures may be provided toapplicants with disabilities upon
request, to support their participation in the recruitment process. If you are unable to
complete ouronline application form due to a disability, or if you would like to
request accommodation measures to participate to the selectionprocess, please
send an email to [email protected].
This vacancy is being filled by competition in accordance with Article 1.2 and Annex
H of the Staff Regulations of the Centre.
Conditions of employment are listed in the Additional Information section of the
notice of vacancy.
INTRODUCTION
The International Training Centre of the International Labour Organization (the
Centre) is the training arm of the ILO, a Specialized Agency of the United Nations
dedicated to the promotion of social justice and human rights in the world of work.
The ITCILO delivers training, learning and capacity development services to
governments, employers' and workers' organizations, and other national and
international partners, in support of decent work and sustainable development. Its
mission is to provide people with access to digitally-enhanced capacity development
services to successfully manage their future of work transitions.
Information and Communication Technology Services (ICTS) is responsible for
developing, implementing and managing comprehensive information,
communications and learning technology services. ICTS is composed of three
clusters: web development, enterprise applications, infrastructure and end-user
support services.
Functional responsibilities
Main Purpose: The ICT Officer is responsible for the design, deployment, monitoring
and management of infrastructure services across the on-premises data centers
and in the cloud, and for the coordination the outsourced service desk team which
provides first level support to end users and consists of onsite and offsites
technicians.
Supervision Received: The ICT Officer performs under the general parameters
established by the Chief Information Office (ICTS) with a high level of independence,
in line with organization and unit priorities. Work is reviewed, as necessary, for
soundness of conclusions and judgement.
Working Relationships: As part of ICTS, the ICT Officer, interacts with colleagues at
all levels within and outside the Unit as well as with external stakeholders,
international and UN organizations counterparts, consultants, services providers and
auditors.
Results: As a specialist in the areas assigned, the ICT Officer's decisions and
performance influence the unit's success, reputation, and service quality.
Deliverables are set by the Chief Information Officer and align with the annual unit
work plan and organization's priorities.
The ICT Officer ensures services and projects meet quality standards, comply with
policies, and complete on time. His/her work impacts overall unit results and the
team's reputation for quality execution and client responsiveness.
DESCRIPTION OF DUTIES:
• Coordinate the outsourced managed service for onsite and cloud Windows
Infrastructure, including endpoint management. Ensure IT infrastructure and
services are monitored. Address performance issues and implement solutions to
improve functionality, reliability, and usability. Keep ICT standards, operating
procedures, and technical documentation current and communicated. Manage and
promote Microsoft Office 365 products and services.
• Coordinate and supervise the IT service desk support function provided by an
outsourced managed service. Analyze requests, resolution times, and support
trends to adjust support processes and resource allocation for continuous
improvement in support quality. Evaluate the support needs and level of ICT support,
recommend and implement measures to enhance the quality and effectiveness of
ICT support, including necessary equipment.
• Manage resources, forecast hardware and software needs, and handle IT service
contracts and maintenance. Prepare technical specifications for RFPs and
evaluations. Assist in managing IT inventory.
• Conduct market research on suitable solutions and suppliers that meet the
technical requirements in infrastructure and support services. Oversee and ensure
all relevant suppliers adhere to technical compliance as per contractual terms.
Manage relationships with relevant suppliers providing services to the Organization.
• Lead and provide technical guidance in designing, implementing, and maintaining
ICT systems and integration projects, focusing on architecture and security.
Determine user requirements, liaise with users throughout all project phases, and
offer policy advice on emerging technologies to the CIO and colleagues.
• Plan ICT disaster recovery and business continuity mechanisms within the areas of
responsibility, in coordination with other colleagues.
• Serve as a backup in other infrastructure areas, including Virtualization, Backup,
Data Center Management, and Network.
• Perform other related functions, as requested.
Qualifications required
Education
• Advanced university degree (Master's degree or equivalent) in computer science,
information systems, or related field.
• Relevant training/certification on Microsoft technologies and information security is
strongly desirable.
Experience
• Minimum of five years of progressively responsible experience in planning,
designing, implementing, and maintaining IT Windows infrastructure. At least two
years of experience managing Windows services in the cloud.
• Experience managing IT service Management Systems, such as ManageEngine or
Jira is an asset.
• Experience acquiring or maintaining compliance with ISO 27001 is an asset.
• Two years of experience in a low/middle income country is an asset.
Languages
• Fluency in written and spoken English
• Knowledge of Italian is an asset
Core competencies
• Adaptability: ability to adapt to major changes in work tasks or in the work
environment. eoqLg6s Dpkbbm
• Client Service: ability to meet in-house and external needs effectively.
• Collaboration: ability to develop and use collaborative relationships to achieve work
goals.
• Communication: ability to convey information clearly to individuals and groups.
• Initiative: ability to take prompt action to accomplish objectives, even beyond what
is required.
• Integrity: ability to maintain social, ethical and organisational norms and adhere to
codes of conduct and ethical principles.
• Knowledge management: ability to develop and update professional knowledge
continuously, and to assimilate and apply new job-related information in a timely
manner.
• Sensitivity to diversity: ability to accommodate cultural and gender differences to
interact effectively with people of different cultures.
Level competencies
• Decision-making: analysis and judgement/problem-solving.
• Managing work: ability to manage one's time and resources effectively to ensure
that work is completed efficiently.
Technical competencies
• Strong analytical and research skills.
• Knowledge of the principles, practices and techniques related to planning,
managing and implementing IT systems and services.
• Good knowledge of Windows Infrastructure Servies and Microsoft 365 Services.
• Knowledge of ITIL model and processes. ITIL foundation certification is required.
The following would be desirable:
• Knowledge of Virtualization and hyper-convergence, such VMWare vSphere vSAN.
• Knowledge of backup solutions.
• IT certifications on the related technologies.
Personal Skills
• Ability to plan and organize work.
• Ability to keep abreast with ever changing technologies relevant to area of work.
• Ability to work under pressure.
• Ability to work with team spirit, within the unit and with other Centre units.
Additional information
APPLICATIONS
All candidates must complete an online application form. To apply, please visit the
ITCILO jobs webpage: https://www.itcilo.org/about/jobs
The System provides instructions for online application procedures.
The deadline for receipt of applications is 16 April 2025, close of business (CET).
No applications will be accepted after that date/time.
RECRUITMENT PROCESS
This vacancy is being filled by competition in accordance with Article 1.2 and Annex
H of the Staff Regulations of the Centre.
The recruitment process, which may include a written test, a competency-based
assessment centre and interviews, will take place during the 2 months following the
deadline for applications.
Short listed candidates will be notified via email and are requested to ensure their
availability when provided with the recruitment process schedule.
Depending on the location and availability of candidates, assessors and interview
panel members, the Centre may use email and/or video or teleconference
communication technologies for the assessment and evaluation of candidates at
the different stages of the recruitment process, including assessment centres,
technical tests, or interviews.
External candidates under serious consideration for appointment will be subject to
reference checks to verify the information provided in the application.
CONDITIONS OF EMPLOYMENT
Any appointment/extension of appointment is subject to the Staff Regulations and
other relevant internal rules.
Appointments are of fixed-term duration.
A successful candidate will be offered a Regular Budget, fixed-term contract of two
years, which may be renewed, subject to a period of
probation as established by the Staff Regulations. Recruitment is normally made at
the initial step in the grade.
Any extension of contract beyond the probationary period is subject to satisfactory
conduct and performance.
Salary and Post Adjustment, grade P.3 in US$, per year (subject to revision by the
International Civil Service Commission (ICSC)
Salary: minimum US$ 70,212 to maximum US$ 90,676
Post adjustment multiplier for Turin, Italy (subject to change)
Minimum US$ 11.936
Maximum US$ 15.415
In case the official qualifies for a spouse benefit allowance, the above salary
increases by 6% of the applicable grade and step.
Other allowances and benefits subject to specific terms of appointment: Children's
allowance
Children's education grant
Pension and health insurance schemes
30 working days annual leave
Settling in grant
Entitlement to removal expenses
Repatriation grant (after 5 years of service)
Home-leave travel with eligible dependants every two years
Rental subsidy
Privileges and immunities granted by the Italian Government
Salaries and emoluments are exempt from taxation by the Italian authorities and so,
on the basis of the international agreements or national law relating to presence or
residence abroad, are generally exempt from taxation by other governments. In the
absence of exemption, in most cases tax paid will be reimbursed.
