A STUDY ON

“EMPLOYEE WELFARE MEASURES”

(With special Reference to TIRUMALA MILK PRODUCTS PRIVATE LIMITED)
A project report submitted to Jawaharlal Nehru Technological University(K)
Kakinada
In partial fulfillment of the requirements for the award of the degree
of
MASTER OF BUSINESS ADMINISTRATION
Submitted by
PAREPALLI DURGA SAI KUMAR
Regd. No: 21A81E00A8

Under the esteemed guidance of

Mr. T. Dileep MBA, (Ph.D.)
Assistant Professor

DEPARTMENT OF MANAGEMENT STUDIES

SRI VASAVI ENGINEERING COLLEGE, (AUTONOMOUS)
(Affiliated to Jawaharlal Nehru Technological University(k), Kakinada)
Pedatadepalli, Tadepalligudem, West Godavari District.
2021-2023
 DEPARTMENT OF MANAGEMENT STUDIES
SRI VASAVI ENGINEERING COLLEGE (AUTONOMOUS)
(Affiliated to Jawaharlal Nehru Technological University-K, Kakinada)

CERTIFICATE

This is to certify that the project work titled A STUDY ON “EMPLOYEE

WELFARE MEASURES OF TIRUMALA MILK PRODUCTS PRIVATE

LIMITED” submitted by PAREPALLI DURGA SAI KUMAR, Reg No: 21A81E00A8
has been examined and adjudged sufficient for the partial fulfillment of the award of the degree
of “Master of Business Administration” by Jawaharlal Nehru Technological University-k,
Kakinada from SRI VASAVI ENGINEERING COLLEGE, Tadepalligudem.

INTERNAL GUIDE HEAD OF THE DEPARTMENT

Department of Management Studies

INTERNAL EXAMINER EXTERNAL EXAMINAR

 DECLARATION

I, PAREPALLI DURGA SAI KUMAR, hereby solemnly declare that the project
report entitled A STUDY ON “EMPLOYEE WELFARE MEASURES OF

TIRUMALA MILK PRODUCTS PRIVATE LIMITED” submitted by me is a

bona-fied work done and it is not submitted to any other university any time before. This
project work is in partial fulfillment of the requirements for the award of the degree of Master
of Business Administration from Sri Vasavi Engineering College.

PAREPALLI DURGA SAI KUMAR

DATE:

PLACE:
 ACKNOWLEDGEMENTS

The satisfaction that accompanies the successful completion of any task would be
incomplete without mentioning the people who made it possible and whose encouragement and
constant guidance made me complete the work.

I wish to express my deep sense of gratitude to Dr.G.V.N.S.R.Ratnakara Rao, Principal,

Sri Vasavi Engineering College, Pedatadepalli for giving me an environment of learning and
development on the campus and for the opportunity to undertake project work.
I am grateful to Sri Naveen Kumar D, Head of the Department, Department of
Management Studies, for permitting me to pursue my project at “Hindustan Unilever Ltd”.

It is an honor for me to do my project work under the guidance of Sri T. Dileep, Assistant
Professor, Department of Management Studies, Sri Vasavi Engineering College,
Pedatadepalli. It is a pleasure to thank him for helping me a lot by giving his valuable guidance
and encouragement in each and every stage of my project work and for his patience in bringing
out this report.
My sincere gratitude goes out to Mr. Mallikarjuna Rao (HR Lead), Tirumala milk
Products Pvt. Ltd, Singavaram for helping and assisting me with their valuable guidance, co-
operation, and support during my project.

PAREPALLI DURGA SAI KUMAR

21A81E00A8
 CONTENTS

Chapter Name of the concept Page No

Introduction 1-3

Need of the study 4

Objectives of the study 5

Ⅰ
Scope of the study 6

Research Methodology 7-8

Limitations of the study 9

Industry Profile 10-19

Ⅱ
Company Profile 20-25

Ⅲ Theoretical Framework 26-34

Ⅳ Data Analysis & Interpretation 35-54

Findings 55

Suggestions 56
Ⅴ
Conclusion 57

Summary 58
Ⅵ
Bibliography 59
 LIST OF TABLES

Page
S.No. Title of the Table No.
4.1 Gender of the employee 35

4.2 Age of the employee 36

4.3 Years of service 37

4.4 Employees knowledge about welfare measures 38

4.5 Canteen facility 39

4.6 Facilities for storing and drying 40

4.7 Separate lunchrooms 41

4.8 Availability of drinking water at workplace 42

4.9 Satisfaction with welfare facilities 43

4.10 Transportation facility 44

4.11 Facilities 45

4.12 Medical facilities for employee and family 46

4.13 Sufficient toilet facility 47

4.14 Shift in work 48

4.15 Leave policy 49

4.16 Safety measures for employees 50

4.17 View about existing welfare activities 51

4.18 Vacation 52

4.19 Satisfaction with uniform 53

4.20 Sufficient wages 54

 LIST OF GRAPHS

Page
S.No. Title of the Graphs No.
4.1 Gender of the employee 35

4.2 Age of the employee 36

4.3 Years of service 37

4.4 Employees knowledge about welfare measures 38

4.5 Canteen facility 39

4.6 Facilities for storing and drying 40

4.7 Separate lunchrooms 41

4.8 Availability of drinking water at workplace 42

4.9 Satisfaction with welfare facilities 43

4.10 Transportation facility 44

4.11 Facilities 45

4.12 Medical facilities for employee and family 46

4.13 Sufficient toilet facility 47

4.14 Shift in work 48

4.15 Leave policy 49

4.16 Safety measures for employees 50

4.17 View about existing welfare activities 51

4.18 Vacation 52

4.19 Satisfaction with uniform 53

4.20 Sufficient wages 54

CHAPTER-Ⅰ
➢ Introduction
➢ Need of the study
➢ Objectives of the study
➢ Scope of the study
➢ Research Methodology
➢ Limitations of the study
 INTRODUCTION
HRM Definition:
Human resource management is organizing, coordinating, and managing employees within an
organization to carry out an organization’s mission, vision, and goals. This includes recruiting,
hiring, training, compensating, retaining, and motivating employees.

Scope of HRM:
1.Staff Aspect:
These are underlined by organization of work, enrolment, decision, situation, movement,
progression, planning and improvement, reductions and protection, remuneration, convincing
etc.
2.Welfare Aspect:
It oversees working conditions and solaces, for instance, bottles, rest and lounges, lodging,
therapeutic assistance, preparing, prosperity and safety, diversion, etc.
3.Mechanical Relations:
Aspect-This spreads affiliation officials’ relations, joint discourse, total dealing, protest and
disciplinary procedure, settlement of inquiries, etc.

Significance:
▪ Effective utilization of human resources to motivate them and to change their attitudes to
work and the organization.
▪ To develop personnel to meet the demands of the work effectively; and
▪ To ensure proper recruitment and to retain the personnel in the organization so that right
people are available.

1
 WELFARE MEASURES

Definition:

Employees Welfare is a term which includes the perks and benefits provided to the employees
of the organization apart from their regular salary or remuneration, the main motive of serving
employee benefits services is to improve or enhance the employee’s well-being.

Labor welfare measures means efforts to make a worker's life worth living. Employee welfare
is provided for the better living of employees. The study was conducted to determine the impact
of employee welfare facilities on the satisfaction of employees. Welfare is the pre-requisite of
a minimal level of well-being and social support for all citizens. Organization provides welfare
facilities to their employees to maintain their motivational levels high.

The idea of employee well-being is dynamic. Its perspective and content are subjected to
change because of the socio-economic changes that will be occurring in the society. The
economic prosperity as well as the country's well-being depends on the productivity and the
contribution of the workforce to the wealth of the society. Employee welfare involves setting
of diverse amenities and services at workplace to enhance the life of employees. It should be
noted that workers social spending is a visible long-term investment because it encourages
workers to be more productive.
The main objective is to know the statutory and non-statutory welfare measures provided to
employees in Steel industry and to propose some measures for improving welfare measures in
the steel industry. The data was collected through secondary data. The main findings of the
study are: The employees in the steel industry were satisfied with the statutory and non-
statutory welfare measures. Majority of employees were highly satisfied with social security
measures. Suggestions for further studies are the management can improve training program
facilities by identifying the needs of each employee. To conclude, the employee welfare
measures are important factors when compared to other factors in the organization. The
employee satisfaction towards welfare measures increases the self-interest and motivation of
the employees towards the work.

2
Nature:

Welfare means physical, mental, moral, and emotional well-being of an individual. Further,
the term welfare is a relative concept, relative in time and space. It, therefore, varies from time
to time, from region to region and from country to country.

• Labour welfare relates to taking care of the well-being of workers by employers, trade
unions, government, and non-government agencies.
• It deals with the provision of opportunities for workers and his family/her family for a
good life as understood in most comprehensive sense.
• The basic purpose of employee welfare is to improve the working class and thereby
make him a happy employee and good citizen.
• Employee welfare is an important part of social welfare. It involves adjustment of
employee’s work life with family life and social life.

Importance:

The important benefits of welfare measures can be summarized as follows:

• They provide better physical and mental health to workers and thus promote a healthy
work environment.
• Facilities like housing schemes, medical benefits, and education and recreation
facilities for workers’ families help in raising their standards of living. This makes
workers to pay more attention towards work and thus increases their productivity.
• Employers get stable labor force by providing welfare facilities. Workers take active
interest in their jobs and work with a feeling of involvement and participation.
• Employee welfare measures increase the productivity of organization and promote
healthy industrial relations thereby maintaining industrial peace.
• The social evils prevalent among the labor such as substance abuse, etc are reduced to
a greater extent by the welfare policies. Employers get stable labor force by providing
welfare facilities.

3
 NEED OF THE STUDY

Employee's welfare is occupying a third position, compared to survival and continuance being
the first and second for organization. Such as the importance of labour welfare have increased
together with the wages, labour welfare motivates an employee to keep his maximum potential
in increasing the productivity of organization to fulfil or reach its objectives. Thus, for an
organization to fulfil its objectives employers of the organization must conduct welfare
activities which has today become a definite tool in the human resource management for every
organization. Tirumala Milk Products Private Limited, Singavaram is also one of the
organizations which is giving importance to welfare of the employees and that may be the
reason that made organization to run in the path of profits.

4
 OBJECTIVES OF THE STUDY

• To give a general overview of Tirumala Milk Products Pvt. Ltd. with a focus on the
adoption of welfare measures.
• To Measure the awareness among the employees with respect to welfare measures
implemented by Tirumala Dairy.
• To assess employee satisfaction with the welfare initiatives taken by the Tirumala Dairy.
• To assess the impact of statutory and non-statutory measures on the job satisfaction of
the employees.
• To offer useful suggestions for improving the effectiveness of welfare measures.

5
 SCOPE OF THE STUDY

The study covers all the statutory welfare measures namely canteens, washing
facilities, resting facilities, dress and storing facilities, sanitary and drinking water facilities and
the non-statutory welfare measures namely education, housing, co-operative societies,
transport, and recreation. It also includes a study on issues like grievance handling and working
environment, which also have impact on the overall welfare of the worker. The study is
conducted only on employees of Tirumala milk products Pvt Ltd., which forms the universe of
this study.

6
 RESEARCH METHODOLOGY

This chapter discusses in detail the methodology followed for the study. It firstly
discusses the methods that have been employed for data collection. Data collection is of two
types namely:
(a) Primary data

(b) Secondary data

Secondly it details the sample size, sample technique and finally gives justifications.

DATA COLLECTION:

Adequate and relevant data is essential for any meaningful research. It forms the
basis of the study by supporting the analysis.

For any research, the two types of data are necessary:

1) Primary sources

2) Secondary sources

Primary Sources:
The primary source of data is applied for getting the required and relevant
information directly from the department Heads and during discussion with Executives, the
following are the data collected through primary sources:

a) Type of welfare measures provided in TIRUMALA MILK PRODUCTS Pvt Ltd.

b) Collected lot of information from the employees by interacting with them.

Secondary Sources:
The secondary source of data was collected through records and files, website of
Tirumala Milk Products Pvt Ltd.

SAMPLE SIZE:
Since there were nearly 260 employees at Tirumala Milk Products Pvt Ltd., a sample was
needed for the study,100 employees have been chosen as a sample. Even though it appears to

7
be a small sample, given the number of employees, it was necessary to limit it due to a time
restriction (7 weeks).

SAMPLING TECHNIQUE:
The study follows the convenience sampling technique. Because this was the only
technique that provides representative sample. Since the employees from all levels, top level,
the middle level, and the lower level; are beneficiaries to the welfare schemes, the sample
includes employees from all these levels. Only random sampling technique provides with this
opportunity. At the strata level employees have been chosen at random to avoid any similarity
or bias.

8
 LIMITATIONS OF THE STUDY

• As the Managers of the organization are busy with their work schedule, it was difficult to
collect the detailed data.
• Time was the major constraint as the mentioned period was not enough to collect the data,
in detail.
• Survey was done with the sample size of 100, as the employees of the Company work in
shifts and as they are busy with their schedule.
• Respondents were reluctant to express their views frankly, so the response was biased at
the extent. This has affected the findings to a certain extent.

9
CHAPTER-Ⅱ
➢ Industry Profile
➢ Company Profile
 INDUSTRUY PROFILE
The domestication of cattle occurred between 6000 and 10,000 years ago. Not much known
about the history of this period, but men probably hunted cattle as wild animals prior to the
time that they were domesticated. Later the cow was made as sacred animal and is still so
considered by a part of the population of India.

THE DAIRY INDUSTRY PRIOR TO 1850:

For over 225 years following the first settlements in America very little changes took place in
the methods of producing milk or in the manufacture of dairy products.
Feed supplies must be shipped from the country areas and ordinance regarding dairy barns
became more and more strict gradually farmers within easy driveling distance began delivering
milk over regular routes in the cities. The development was not spectacular, but the stage was
set for the many changes, which were to take place in years to follow.
THE DAIRY INDUSTRY AFTER 1850:

The modern dairy emerged in the middle of the 19 the century. Among the many factors which
have played important roles in the evaluation of the modern dairy industry, the following may
be mentioned.

1. The factory system.

2. Improved machinery.

3. Transportation.

4. Economic factors.

5. Research and scientific investigation.

6. Improved livestock.

India has the potential to become a leading exporter of milk and milk products. Due to low
labor cost, the cost of milk production is significantly low here to boost exports; the dairy
industry needs to focus on quality and productivity. Significant investment must be made in
milk procurement equipment and chilling and refrigeration facilities.

The dairy industry contributes significantly to the economy as well as to the rural poor by
providing an opportunity to uplift them by generating additional income through it. Dairying

10
has been practiced as a rural cottage industry for ages. India accounts one-sixth of cattle and
half off buffalo population of the world. Among 70 million rural households in India in 2001,
those operating up to two hectares form 42 percent of the households and 37 percent are land
less. India`s dairying industry is today in a state of dynamic transition with rapid development
in milk production and marketing by virtue of the efforts made by the government of India
under various programmers for benefiting the small rural milk producers and the
underprivileged urban consumers. The direct contribution of dairying to the rural sector
through additional income and employment to the producer is well recognized.

IMPORTANCE OF DAIRY INDUSTRIES:

Data collected by bureau of human nutrition and home economics for the year 1944 and 1945
showed that dairy products contained 75% of the calcium and 45%of riboflavin in the total
food supply as well as 24% of the total protein,17% of the vitamins and 17% calories.
In 1946 the first company was established in Kava District co-operative milk producers known
as “AMUL” throughout the Nation wide and their different companies were developed
throughout our country form Govt. side and private side. In Andhra Pradesh the leading
companies are A.P. dairy development under the brand names TIRUMALA, Doddle, Revile,
Heritage, Jerry, Cream lines, and Mother Dairy etc.
The milk and dairy products rank as the largest source of income to the farmer of United States.
For the country over 20 percent of the total agricultural income is from milk or cream sold, the
sale of cream and butter by farmers in 1948 totaled more than $4400,000,000.
In addition to the 24,000 people of the dairy firms many other persons and families must be
employed in moving and processing the milk and milk products before they reach the
consumer’s table. The exact number of people engaged in these fields is unknown.

DAIRY PRODUCTS:
A dairy is a place for handling milk and milk products. Technology refers to the application of
scientific knowledge for practical purposes. Dairy technology has been defined as that a branch
of dairy science, which deals with the processing of milk and manufacture of milk products.

In India dairying has been practiced as a rural cottage industry from remote places in the past.
Due to scientific knowledge in processing and pasteurization. Dairy is developed as a separate
industry. The main reason for the development of this industry is above to increase in
population of urban areas and more consumption of milk in the areas of soft drinks.

11
Gradually farmers in the cities began delivering milk over regular routes within easy driving
distances. This was the beginning of the fluid milk-sheds, which surrounded the large cities.
The modern knowledge of protection of milk during transportation and scientific knowledge
in processing for pasteurization rapidly improves dairy as a special industry. Dairy technology
has been defined as that a branch of dairy science, which deals with the processing of milk and
manufacture of milk products.

CONSTITUTENTS OF MILK:

Milk as an article of food for mankind antidotes the earliest recorded history. Milk ranges in
color from bluish white to an almost golden-yellow depending on the breed of cattle and the
amount of fat solids present.

CHIEF COMPONENTS OF MILK:

Constituents Percentages

Water 87.00

Fat 4.00

Protein 3.50

Carbohydrates 4.80

Mineral salts 0.70

Total 100.00

12
 MANUFACTURING PROCESS OF MILK

RECEIVING MILK

(GRADING, SAMPLING, WEIGHING, TESTING)

PREHEATING (350-400 C)

FILTRATION/CLARIFICATION

COOLING AND STRONG (50 C OR BELOW)

STANDARDIZATION

PASTEURIZATION (63 C/30 MTS (OR) C/15 Sec)

HOMOGENIZATION (2500 PSI)

MARKETING OF MILK

Tirumala milk products (P) Ltd have gone one level channel of distribution of Tirumala
marketing.

CHANNELS OF DISTRIBUTION

MANUFACTURING

MILK SELLING AGENT

CUSTOMER

It has extensive selling agents in Nellore, Gudru, Tirupati, and Tirumala, Guntur, Ongole,
Bangalore, Chennai and Hyderabad.

13
PROCUREMENT OF MILK

The main content required of dairy is milk. It procures milk producer (farmer) covering over
200 villages in Guntur district. In each village one agent will be there collecting milk from that
village from milk producers. They collect both in the morning and evening. The company has
its own vehicles to get the collected milk in each village.

MILK INDUSTRY IN INDIA

Today India is the largest milk producing country in the world. The milk producing state in are
Punjab, Haryana, Rajasthan, Gujarat, Maharashtra, Andhra Pradesh, Karnataka and Tamil
Nādu. A cattle farming is one of the important aspects of the overall development process in
India. It is said that it is one of the bounded sectors of agriculture. It has been the important
part of the National Economic Development Process all these years. Nearly 5% of the Indian
population of the country directly or indirectly depends on milk production and it`s sales for
their livelihood.

Everyone without any age limit consumer’s milk. Today because of modern technology cattle
breeding has been revolutionized. Outdated methods of extraction of milk from the cattle of
the discarded. New and innovative methods are being widely adopted. India today is proud to
say that it is the largest producer of the milk and its products. Many dairy firms have been
established in the country in different areas as per the requirements of the people i.e., the
consumer, both by the public sector and private sector.

Milk is one of the heavenly foods, i.e., prescribed by a doctor, a physician. Everyone without
sex relation, are limit drinks milk directly or indirectly. Milk is a mixture of protein, vitamins,
carbohydrates, and fat which is helpful for the growth of humans. Dairy farming aim is to
supply better quality milk to the consumers.

In 1946 the first company was established in Kava District co-operative milk producers known
as “AMUL” throughout the Nation wide and their different companies were developed
throughout our country form Govt. side and private side. In Andhra Pradesh the leading
companies are A.P. dairy development under the brand names TIRUMALA Heritage, Jerry
Cream lines, Mother Dairy etc.

14
 MILK PRODUCTON IN INDIA

YEAR Qty (in Million tons)

1955-61 17.40

1961-66 20.38

1966-71 19.37

1971-76 38.35

1976-81 46.30

1981-86 42.40

1986-91 50.00

1991-96 60.00

1996-01 79.00

2001-06 99.00

2006-07 121.00

In India milk production has been increasing gradually for several years. Until 1971 the
increasing ratio was very small. After that milk production increased rapidly because of the
green revolution and some other pilot programmers.

MILK POTENTIAL

Milk is the only natural product i.e., used daily by the people at regular intervals for different
purposes. The nutritional potential is ideal in quality and balanced to satisfy human-acid
requirements. The contents of minerals and vitamins are unique both in proportion and in
quality nutrients that are essential for man`s growth and developments.

EXPORT POTENTIAL

India has the potential to become one of the leading players in milk and milk products exports.
The country is located admits major milk-deficit countries in Asia and Africa. Major importers
of milk and milk products are Bangladesh, China, Hong Kong, Singapore, Thailand, Malaysia,

15
Philippines, Japan, UAE, and Oman-all located close to India. Milk production is scale -
insensitive and Lab our-intensive. Due to low lab our cost of milk production is significantly
low in India.

STRENGTHS

Demand is absolutely optimistic. Margins are quite reasonable even on packed liquid milk.
Tremendous flexibility of product mix, abundance of raw material, and locally available
professionally trained, technical human resource pool are the other plus points. Presently, more
than 80 percent of milk produced is flowing into unorganized sectors, which requires proper
channelization.

WEAKNESSES

Perishability:

Pasteurization has overcome this problem partially. UHT gives milk a long life. Surely, many
new processes will follow to improve milk quality and extend its shelf life.

Lack of concept over yield:

Theoretically, there is little control over milk yield. However, increased awareness of
developments like embryo transplant, artificial inseminations, and properly managed animal
husbandry practices, coupled with higher income to rural milk producers, should automatically
lead to improvement in milk yields.

Logistic:

Bad roads and inadequate transportation facilities make milk procurement problematic. But
with the overall economic improvement in India, these problems would also get solved.

Problematic distribution:

If ice cream can be sold virtually at every nook and corner, why can’t we sell other dairy
products too? It is only a matter of time before we see the emergence of a cold chain linking
the producer to the refrigerator at the consumer`s home.

16
Competition:

With so many people entering this industry, competition must be faced as a ground reality. The
market is large enough for many to serve out their niche.

OPPORTUNITIES

Value addition:

There is a large scope for innovations in product development, packaging, and presentation
steps should be taken to introduce value-added products like ice-creams, planner, lassie,
absinthe, Dodd pedal, flavored milk, dairy sweets, etc. this will lead to a greater presence and
flexibility in the marketplace along with opportunities in the field of brand building. Cultured
products like yoghurt and cheese lend further strength both in terms of utilization of resources
and presence in the marketplace. Other products are infant foods, geriatric foods, as
nutritional’s.

Export potential:

Efforts to exploit potential are already on. Amul is exporting to Bangladesh, Nigeria, and the
Middle East. Following the new GATT treaty, opportunities will increase tremendously for the
export of agree-products in general and dairy products.

THREATS:

Today, milk vendors occupy pride of place in the industry. Organized dissemination of
information about the harm that they are doing to producers and consumers should see a steady
decline in their importance.

Strengths and opportunities far outweigh weaknesses and threats. Strengths and opportunities
are fundamental, while weaknesses and threats are transitory. Any investment idea can do well
only when you have entrepreneurship, innovative approach, and values (of quality ethics).

17
PROCESSING OF MILK:

Pasteurization:

The term pasteurization, applied to market milk today, refers to the process of heating every
practical of milk to at least 630 C or 1450 F for 30 minutes. After pasteurization, the milk is
immediately cooled to 50 C (41 F) or below.

As it is difficult to exercise strict supervision over milk supplies, it becomes necessary to

pasteurize milk to make it safe for human consumption. Milk is pasteurized to render it safe
for human consumption by destruction of sent percent pathogenic microorganisms and to
improve the keeping quality of milk by destruction of almost all-spoiling organisms.

Standardization:

Standardization of milk refers to adjustment of the fat and /or solids not fat percentage of milk
to desired value to conform to the legal or other requirements. Milk is standardized by the
addition of milk or cream with a higher or lower fat percentage than milk to be standardized.
Sometimes the additions of skimmed milk will do. Downward standardization for fat is
practiced is many countries. The surplus is transformed into butter or ghee.

Standardized milk may be marketed as such or used for making certain products.
Standardization ensures milk of practically uniform and constant composition and nutritive
value to the consumer. The surplus fat can be converted into butter and ghee. Consequently,
milk can be supplied at low cost. Standardized milk is easier and digests.

RECOMBINATION:

This refers to the product obtained when butter, oils, skimmed milk powder, and water are
combined in the correct preposition to yield fluid milk.

The Prevention of Food Adulteration Act Rules 1976 define recombined product as the milk
product resulting from the combining of milk fat and milk solids not fat in one or more of the
various forms with or without water.

Under the prevention of Food Adulteration Act Rules 1976, recombined milk throughout the
century should contain a minimum of 30% fat and 8.5% solids not fat. The Food and
Agriculture Organization of the United Nations extensively produced recombined milk under

18
the operation flood scheme in Mumbai, Kolkata, Delhi, and Chennai during 1970-74, from
butter oil and skimmed milk powder donated under the World Food Program me Project.

The technique of recombination involves dispersion of milk powder in water at about 45 C,

addition of milk fat to make a mixture, filtrations, and clarification of the mixture, followed by
homogenization and pasteurization at 75 C for 15 Seconds.

The physical, chemical, and functional properties of raw material and used in such preparation
determine the flavor, acceptability, and shelf life of the recombined product. The use of low-
heat, on-fat milk powder with quick wetting ability, increased solubility, and improved
dispensability results in acceptable milk. The introduction of butter oil without appropriate
technology of it has caused problems in acceptance of recombined milk.

Toning:

Toned milk refers to milk obtained on addition of water and skimmed milk powder to while
milk. Under the Prevention of Food Adulteration Rules 1976, toned milk should contain a
minimum of 3% fat and 8.5% solids not fat throughout the country.

Toned milk is also called single toned milk and is prepared by toning milk with fresh separated
milk reconstituted from spray-dried skimmed milk powder. Sometimes, milk is double toned
to provide cheap milk (with fat content only 1.5%) to weaker sections. Toning is a process of
reducing fat content i.e., mainly used for providing cheap milk to the poor.

19
 COMPANY PROFILE
Tirumala Milk Product Private Limited was incorporated in the month of 13th day November
1998. The plant at Kadivedu village, Chillakuru Mandela, Nellore District was started in the
month of September 1999.Initially it was started with an operating capacity of 70,000 lit. Per
day. Further it has increased its capacity and now is operating with 2, 00, 000 Lts. capacity.

Tirumala Milk Products Private Limited sells its milk and milk products in Chennai, Bangalore,
Tirupati and towns in A.P, Hyderabad, TIRUMALA wade, Nellore, Gudur, Ongole, and Guntur.
Recently the company has started production in Palamaneru in Chittoor District.

Thirumala Milk Products Private Limited is a leading dairy company. Thirumala has been
maintaining its position as a fastest growing brand with presence in major states of India. Today,
Thirumala produces dairy products across nine state-of-the-art manufacturing plants spread
across southern states of India.

MAIN OBJECTIVES OF THE COMPANY:

To carry on the business of producers, vendors of milk cream, cheese, butter milk, and all other
dairy products of all kinds and to buy sell trade in any goods which are usually needed in any
of the above business, or any other business associated with the fore going or other interests of
the company.
OUR SEVEN PRINCIPLES:
1. Contribution to society:
We will always conduct ourselves in accordance with the basic management objective,
faithfully fulfilling our responding as Industrialists to the communities in which we operate.

2.Fairness and Honesty:

We will be fair and honest in all our business dealings and personal conduct. No matter now
talented and knowledgeable we may be, without personal integrity, we can neither earn the
respect of others nor enhance our own self-respect.
3. Co-operation and Team Spirit:
We will pool our abilities to accomplish our shared goals. No matter how talented we are as individuals,
without co-operation and team spirit we will be a company in name only.

20
4. Untiring Effort for Improvement:
We will strive constantly to improve our ability to contribute to society through our business activities.
Only through this untiring effort can we fulfil our basic management objectives and help to realize
lasting peace and prosperity.
5.Courtesy and Humility:
We will always be cordial and modest, respecting the rights and deeds of others to strengthen healthy
social relationships and improve quality.

6. Adaptability:
We will continually adopt our thinking and behavior to meet the ever-changing conditions
around us, taking care to act in harmony with nature to ensure progress and success in our
endeavors.
7. Gratitude:
We will act out of a sense of gratitude for all the benefits we have received, confident that this
attitude will be a source of unbounded joy and utility, enabling us to overcome any obstacles
we encounter.
RANGE OF PRODUCTS:

The company is offering a wide range of products to the consumers are as follows.

TYPES OF PRODUCTS:

MILK

Thirumala ensures the finest quality of milk, which not only provides great taste but also
maintains the highest standards of quality. It guarantees pure freshness and goodness at every
stage, from farms to the family, by collecting farm-fresh milk every day from farmers with an
efficient supply chain under hygienic quality standards and modern technology. Offering a rich
source of calcium, protein and fortified vitamins, Thirumala milk helps you stay active and fit
throughout the day.

CURD

Thirumala has a long-standing expertise and passion for producing the best dairy products.
Made from the highest quality milk under stringent and hygienic quality standards, Thirumala
curd delivers the best thick and tasty curd to its consumers. It is a great source of protein and
calcium, which makes it super beneficial for your health.

21
LASSI

Thirumala Lassi and Buttermilk are ready-to-drink delicious and healthy beverages. A zesty
concoction of spices and our fresh milk, we provide you with the most refreshing and healthy
buttermilk out there. Hygienically prepared, nutritious, and easy to digest, our Lassi sets
standards on quality and taste for those looking for a revitalizing natural drink to stay healthy
and active.

FLAVOURED MILK

Nothing soothes your soul better than a bottle of Thirumala flavoured milk, whether it is
chocolate, strawberry, badam or pista. Our flavoured milk range contains superior ingredients
and milk freshly procured directly from farms. With our high-quality toned milk and added
flavours, Thirumala Flavoured Milk gives you the smooth texture, perfect aroma, and above
all, your heart’s content.

BUTTERMILK

Thirumala Buttermilk is an ideal coolant made from curd and spices. Not only is this delicious
drink refreshing but it also completes every meal, making its way into every Indian household.
Thirumala buttermilk makes an excellent digestive aid, controls your acidity level, and makes
it great for health.

GHEE

Ghee is a rich source of Vitamin A and helps in the healthy growth of body, bone metabolism
and strengthening of the immune system. The rich taste and smooth texture is ideal when it
comes to choosing the best ghee. Thirumala Ghee is made from cream that is sourced from the
freshest milk. Prepared under stringent and hygienic conditions and standards, we ensure you
get the best quality, with the authentic taste and aroma of pure cow ghee.

ICE CREAM

Made from fresh milk, Thirumala ice creams are the finest, delighting your palate with the
creamy richness and a gamut of flavours. Allow yourself to melt in joy and soak in all happiness
with a scoop of Thirumala ice cream.

22
PANEER

Thirumala Paneer is made from the highest quality milk and is a great source of vitamins and
calcium. Freshness makes it perfect as an ingredient, topping or in a salad and is guaranteed to
bring out the best. Such creamy softness and pure white texture show how perfect Thirumala
Paneer is in its quality and taste.

PRESIDENT BUTTER

President, France’s No.1 brand in butter and cheese has won a lot of accolades for its quality.
Founded by André Besnier in 1933 in the town of Laval, France, in the Loire Valley, we bring
over 75 years of French artisanship and tradition into the widest range of specialty butter. You
can count on President as your personal butter coach, guiding you through the extraordinary
blend of expertise, flavor, and culture that come together in specialty butter.

SSHUP

Lactel Sshup offers the rich taste of condensed milk along with the benefits of Vitamin D and
Calcium, which are essential for stronger bones. Sshup is the perfect healthy addition to your
kids’ lunchbox. Keep Sshuping to an awesome milk snack, one that is as tasty as it is healthy!

GUDUR PLANT CHART

DIRECTOR

GENERAL MANAGER

FINANCE MANAGER

SR. MANAGER (HR)

Asst. PLANT MANAGER

PRODUCTION MANAGER

PROCUREMENT MANAGER

VECHICLE INCHARGE

STORES/PLANT

23
OBJECTIVES OF PLANT

➢ To provide quality and safe products

➢ To carry on the business with producers, vendors of milk, cream, cheese, butter milk, and
all other dairy products of all kinds and to buy, sell, trade in any goods which are usually
needed in any of the above business, or any other business associated with the fore going
or other interests of the company.
➢ To serve the milk producers of villagers by providing loans for purchasing cattle.
➢ Build customer confidence through quality and reliable service.

24
 ORGANIZATIONAL CHART
MANAGING DIRECTOR

CHENNAI

DIRECTOR DIRECTOR DIRECTOR

(GUDUR PLANT) (NARASAROPET) (PALAMANERU )

Manager Manager (HR) Plant manager Dairy manager

Asst. manager Asst. manager Asst. manager Asst. manager

Personal officers Accountant Dairy technologist Operators

Executives’ Asst, Accountant supervisors Filters/electricians

Timekeepers Cashier Operators Helpers

Office boy Helpers

Security

25
CHAPTER-Ⅲ
Theoretical Framework
THEORETICAL FRAMEWORK
Industrially developing country like India has embraced tremendous measures as a pro
reaction to the universal call for social justice, which in turn resulted in the development of
social security. The word ‘welfare’ itself signifies numerous thoughts, implications, and
suggestions, for example, the condition of prosperity, wellbeing, bliss, success, and the
improvement of HR In order to increase the production and for gaining more profit the joint
effort of employees is essential, hence they play a significant role in the country’s industrial
production. The human resource managers manage the people at work. Earlier in the
introduction of the concept of Human Resource Management, it was felt that the relation
between industrialist and employer is much related to the payment of workers salary or wages.
However the concept of Human Resource Management and the findings of the psychological
researcher has proved that the employer and employee relations not merely a mechanical work
extraction and salary or wage payment process, but it also envisages a health and congenial
work environment with more human touch of social security and welfare facilities has a
significant parameters is to give the worker’s salary or wages but later the psychological
researches and all convinced them that the employees need something more significant.
Employee welfare is a dynamic concept and hence there have been new additions to the
welfare programmes keeping in view the social changes, hence we cannot consider employee
welfare as a static concept. In the present scenario employee welfare means the facilities and
services provided by the employer to the employee other than wages and salaries. There is a
positive correlation between the welfare facilities and productivity of labour force which create
a healthy organization.
The concept of labour welfare is flexible and hence its elements depend upon the industry,
place, time, and country. The factors which contribute to such variations include state of
education, social customs, socio-economic development of people etc., are the factors
contributing to these variations.
DEFINITION:

According to International Labour Organization, “Employee welfare should be understood as

such service, facilities and amenities which may be established in or in the vicinity of
undertakings to enable the persons employed in them to perform their work in healthy and
peaceful surroundings and to avail of facilities which improve their health and bring high
morale.”

26
FEATURES OF EMPLOYEES WELFARES:

• Employees Welfare measures includes various facilities, services and amenities provided
to employees for improving their health, efficiency, economic betterment, and social
status too.
• Employees Welfare measures are in addition to their wages and services. It is given under
some legal provision and collective bargaining.
• Employees Welfare schemes are flexible and not static therefore it is ever changing and
added to the existing schemes from time to time.
• These employee welfare measures may be introduced by the Government, employees or
social, charitable or religions institution.
• The aim behind labour welfare scheme is to develop overall personality of the employees
and to retain them as the best workforce.

BENEFITS OF WELFARE SERVICES OF EMPLOYEES:

The Benefits of welfare services of Employees are given below:

• Welfare facilities provide better physical and mental health to the workers and make
them happy.
• Such service facilities like housing scheme, medical benefits, and education recreation
facilities for the workers‟ families help create contented workers‟ families. This will
help them to devote greater attention towards their work. The gain in terms of
productivity and quality of work will be large indeed.
• Employees services serve to maintain some degree of peace with the employee unions
in as much as these constitute a considerable part of the bargaining package. The
harmony and the good relations that result of higher productivity.

27
Principles of Labour Welfare
To achieve a successful implementation of welfare programmes certain basic principles
should be followed. They are:
Principle of Adequacy of Wages:
Labour welfare measures cannot be a substitute for wages, but high rate of wages alone cannot
create a good environment as well as nor bring a sense of responsibility among workers. Even
though workers have a right to adequate wages, a combination of social welfare, emotional
welfare and economic welfare together would achieve good results.
Principle of Social Responsibility of Industry:
According to this principle, it is the responsibility of an industry to look after the welfare of
its employee. The constitution of India, in its Directive Principles of State Policy, also
discussions about the labour welfare efficiency of the labour plays an important role in
determining the degree of welfare services provided by the organizations. The efficiency of
the workers depends upon the relationship between welfare and the efficiency, the employee’s
implementation of welfare measures could be considered as a part of his social responsibility,
which adds to his efficiency. This kind of welfare programmes includes housing facilities,
education facilities, family planning programmes etc., which will enhance the efficiency of
labour, particularly in developing world.
Principle of Re-personalisation:
The improvement of the human character is given here as the target of mechanical welfare
which, according to this standard, should adjust the malevolent effects of the cutting-edge
system. Along these lines, it is critical to execute work welfare organizations, both inside and
outside the handling plant, that is, give intra-painting and extra divider painting work welfare
organizations.
Principle of Totality of Welfare:
This anxiety work welfare must spread all through the hierarchy of leadership of an affiliation.
Specialists at all measurements must recognize this hard and fast thought of work welfare
considering the way that, without this affirmation, work welfare tasks will never genuinely get
off the ground.
Principle of Responsibility:
This sees the way that the two organizations and experts are accountable for work welfare.
Labourer's societies, also, are related with these ventures soundly, for essentially work welfare
has a spot with the space of specialist's society development. Further, when commitment is

28
shared by different social occasions, work welfare stirs winds up less troublesome and more
straightforward. In like way, unique boards are picked or chose and distinctive powers and
commitments in the welfare field are named to them. For instance, the security leading body
of trustees, the flagon warning gathering and the amusements board ¾ all work in their specific
zones with express purposes. They work over confined periods; and when they are separated,
new warning gatherings are picked or relegated.
Principle of Accountability: This may similarly be known as the Principle of Evaluation.
Here, one responsible individual gives an examination or evaluation of existing welfare
benefits on a periodical reason to a higher expert. This is especially crucial, for then one can
condemn and explore the accomplishment of work welfare programs. Such deductively made
appraisal is inadequate in labour welfare benefits in Indian organizations.
Rule of Timeliness: The propitiousness of any organization helps in its success. To recognize
the work issue and to discover what kind of help is vital to light up it and when to give this
help are overall especially central in organizing work welfare programs. Favourable action the
right way is key in any kind of social work.
Principle of Self-help: Last anyway not the least in hugeness, is the way that work welfare
must go for helping workers to help themselves as time goes on. This makes them end up
dynamically trustworthy and progressively capable.

WELFARE AMENITIES

welfare has been given the utmost emphasis in the overall policy of Human Resource
Management of the company. Pursuant to this policy, TIRUMALA MILK PRODUCTS has
taken several initiatives for introducing and implementing statutory and non-statutory welfares
which impart and propagate the feeling that the "company cares for its employees".

EMPLOYEE WELFARE MEASURES

The following is the data collected about the welfare measures at Tirumala Milk Products.
Since this data has been collected from the past records and organization's policy statements,
this data constitutes the secondary data.
1. Statutory Welfare Measures.
2. Non-Statutory Welfare Measures.

29
1. STATUTORY WELFARE MEASURES
Service of Welfare
Statutory welfare provisions can be classified into two categories, namely,
1. The welfare measures which must be mandatory provided, irrespective of the numbers of
workers, such as washing facilities, drying of garments, drinking water, lavatories, and
urinals etc.,
2. The welfare measures which are number specific, i.e., depending upon the number of
workers of a specific category, such as crèches, rest shelter, homes.
The welfare activities which are provided by the employee to the workers outside the
workplace are called non-statutory welfare measures, such as entertainment, medical facilities,
transportation facilities.
FACILITIES OF EMPLOYEE WELFARES
As Per Factories Act, 1948

a) Washing facilities (sec-42):

Adequate & suitable for washing shall be provided & maintained for the use of workers. They
are cleanly maintained and properly placed. Separate washing facility is made for male and
female employees.

b) Facility for storing & drying of clothes (sec-43):

The state government may in respect of any factory or class or description of factories, make
rule requiring the provision there in of suitable place for keeping clothing not warm during
working hours & for drying of wet cloths, these places free from theft and sufficient place is
there for every employee to keep their clothes.

c) Facility for sitting (sec-44):

In every suitable arrangement for sitting shall be provided & maintained for all workers
obliged to work in a standing position. In order that they may take advantage of any opportunity
for rest which may occur in the course of their work. And those arrangements made by the
factory should be comfortable to employees.

30
d) First Aid Appliances (sec-45):

There shall in every factory First aid Box should provide & maintained, to be readily
accessible during all working hours, first aid Boxes or Cupboards are well equipped with
prescribed contents. Each first aid box shall keep in the in-charge of a separate responsible
person he/she should well educated trained to use first aid box.

e) Canteen facility (sec-46):

Constitution in the running of the canteen which is not be considering in fixing the cost of
foodstuff & which shall be borne by the employee. The constitution of managing committee
for the canteen &representations of the workers in the management of canteen. Quality of food
should be standard and standard should follow in respect of infrastructure.

f) Shelters, rest rooms and lunch rooms (sec-47):

In every factory where in workers are ordinarily employed adequate & suitable
arrangements are made for the shelters, lunch room, with provision for pure drinking water,
where worker can eat their meals brought by them. They should maintain clean & cool
condition with proper ventilation & light facility.

In every factory there should be enough latrines and urinals accommodation of prescribed
types shall be provided conveniently situated and accessible all times while they are at the
factory. They shall be maintained clean & sanitary condition. Proper water facility should be
there.

g) Creches (sec-48):

In every factory wherein more than thirty women workers are ordinarily employed, there
shall be provided and maintained a suitable rooms for use of children under age of six years of
such women (sec.48 [1])

Such rooms shall provide adequate accommodation, shall be adequately lighted and
ventilated shall be maintained in a clean and sanitary condition and shall be under the charge a
women trained in the care of children and infants (sec.48 [2])

The State Government may make rules prescribing the location and the standards in respect
of construction, accommodation furniture and other equipment of rooms to be provided. It may

31
also make rules for the provision of additional facilities for the care of children belonging to
women workers including suitable provision of facilities.

a) For washing and changing their clothing.

b) Of free milk or refreshment or both for the children.

c) For the mothers of children to feed them at the necessary intervals (sec.48[3])

h) Welfare officer (sec-49):

In every factory where in 500 or more workers are ordinarily employed the occupier shall
employ in the factory such number of welfare officers as may be prescribed (sec.49[1]).

The State Government may prescribe the duties, qualifications, and conditions of service of
such officers (sec.49 [2]).

Even if a factory (Say a sugar factory) employs over 500 workers only for a few months in
the year and not continuously, the occupier shall employ the prescribed number of welfare
officers. (Employer’s Association of Northern India Vs Secretary of labour AIR [1952]

2. NON-STATUTORY WELFARE MEASURES

Non-statutory welfare programs include those facilities, which are not prescribed by law.
These facilities are provided by the management to the workers to avoid labor turnover and
absenteeism and for giving maximum satisfaction and job security to them. Some of the non-
statutory welfare measures are below:
1) Education.
2) Housing.
3) Transportation.
4) Recreation.
5) Consumer Cooperative Stores.
6) Personal health care.
7) Employee Assistance Programs.
8) Medi-claim Insurance Scheme.
9) Flextime
10) Employee Referral Scheme

32
1. EDUCATION:
A scheme of worker's education was envisaged on an all-India basis by the Government of
India, way back in 1957. The scheme had four main objectives:
I. To develop strong unions through trained officials and more enlightened members.
II. To develop leadership from rank and file.
III. To equip organized labor to take its place in a democratic society and discharge its social
and economic facilities.
IV. To promote among workers a greater understanding of the problem of their economic
environment and their privileges and obligations union members and officials and as citizens.

2. HOUSING:

Housing is the primary need of a worker’s family in civilized life. Without a roof to cover
his head, the worker naturally feels frustrated about his poor standard of living in big cities.
Good houses mean the possibility of home life happiness and health; bad houses mean squalor,
drink, diseases, immortality, crime etc. Recognizing the need for housing accommodation, an
industrial scheme was introduced in 1952. Under this scheme, the central government offers
loans to workers for constructing houses at concessional rates.

3. TRANSPORTATION:

The committee on Labor Welfare, 1969, recommended the provision of transport to workers
so that they can reach the workplace punctually and comfortably. Most employers have,
however, recognized the need of worker's transport services and therefore responded favorably
by providing company owned/leased vehicles to workers in major industrial centers especially
in the private sector.

4. RECREATION:

Though there is no statutory stipulation in this area, progressive employers in both public
and private sectors have consciously offered facilities for recreation, sports and cultural
activities.

5. CONSUMER COOPERATIVE STORES:

The Indian Labor Conference in 1963 recommended the setting up of consumer cooperative
stores in all industries including plantations and mines employing 300 or more workers.

33
6. PERSONAL HEALTH CARE:

Some of the companies provide facilities for extensive health check-ups.

7. EMPLOYEE ASSISTANCE PROGRAMMES:

Various assistant programs have been arranged like external counselling service so that
employees or members of their immediate family can get counselling on various matters.

8. MEDI-CLAIM INSURANCE SCHEME:

This insurance provides adequate insurance coverage of employees for expenses related to
hospitalization due to illness, disease or injury or pregnancy.

9. FLEXITIME:
The main objective of the flextime policy is to provide opportunities for employees to work
with flexible working schedules. Flexible work schedules are initiated by employees and
approved by management to meet business commitment while supporting employee personal
life needs.

10.EMPLOYEE REFERRAL SCHEME:

In several companies' employee referral scheme was implemented to encourage employees

to refer friends and relatives for employment in the organization.

34
CHAPTER-IV
Data Analysis
&
Interpretation
1. Gender of the employee
Table no: 4.1: Gender of employee
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 MALE 80 80
2 FEMALE 20 20
Total 100 100
Source: Primary Data (Questionnaire)
Graph no: 4.1: Gender of employee

GENDER OF EMPLOYEE
90
80
80
70
RESPONDENTS

60
50
40
RESPONDENTS
30
20
20
10
0
MALE FEMALE
GENDER

Interpretation:
As a result of a survey conducted for the sample of 100 workers who are working in a
company. It is observed that 80 of the workers are male. There are 20 female workers
engaged in the departments of the company as of the sample considered.

35
2. Age of the employee
Table no: 4.2: Age of employees
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 BELOW 20YEARS 28 28
2 20-25 YEARS 20 20
3 26-35 YEARS 32 32
4 ABOVE 50 YEARS 20 20
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.2: Age of employees

AGE OF THE EMPLOYEE

35
32

30 28

25
RESPODENTS

20 20
20

15 RESPONDENTS

10

0
BELOW 20 YEARS 20-25 YEARS 26-35 YEARS ABOVE 50 YEARS
AGE

Interpretation:
It is observed that 28 members of the respondents are under 20 years, 20 members are
of the age between 20-25, and there are 32 members between 26-35 years, and there are 20
members who are in age group of above 50 years. The welfare facilities provided equally to all
the employees in the organization.

36
3. How many years of service do you have?
Table no:4.3: Years of service
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 1-5 YEARS 35 35
2 6-10 YEARS 22 22
3 11-20 YEARS 27 27
4 ABOVE 20 YEARS 16 16
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.3: Years of service

YEARS OF SERVICE
40
35
35
RESPONDENTS

30 27
25 22
20
16
15 RESPONDENTS

10

0
1-5 YEARS 6-10 YEARS 11-20 YEARS ABOVE 20 YEARS
SERVICE YEARS

Interpretation:
As the survey was conducted, by the results we found that there are around 35 employees
who are having an experience or having a service of 1-5 years,22 employees having a service
of 6-10 years,27 employees are having an experience of 11-20 years, 16 members having an
experience of above 20 years.

37
4. Do you know about the welfare measures provided by the company?
Table no: 4.4: Employees knowledge about welfare measures
SNO PARTICULARS RESPONDENTS PERCENTAGE

1 YES 90 90
2 NO 10 10
Total 100 100
Source: Primary Data (Questionnaire)
Graph no: 4.4: Employees knowledge about welfare measures

EMPLOYEES KNOWLEDGE ABOUT WELFARE MEASURES

100
90
90
80
70
60
RESPONDENTS

50
40 RESPONDENTS
30
20
10
10
0
YES NO
KNOWING WELFARE MEASURES

Interpretation:
According to the survey conducted, around 90 percent of the employees know about the
welfare facilities provided by the organization and 10 percent of the employees have no idea
about the total welfare facilities provided by the organization because they are new to the
company.

38
5. Is there any canteen facility for you?
Table no:4.5: Canteen facility
SNO CANTEEN FACILITY RESPONDENTS PERCENTAGE
1 YES 100 100
2 NO 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.5: Canteen facility

CANTEEN FACILITY
120

100
100
RESPONDENTS

80

60
RESPONDENTS
40

20

0
0
YES NO
FACILITY OF CANTEEN

Interpretation:
From the data collected, it was found that the sample of employees I have taken known
about the canteen facility provided by the company, and there are utilizing that facility.

39
6.How you are satisfied with the facilities for storing and drying of clothes?
Table no:4.6: Facilities for storing and drying
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 28 28
2 SATISFIED 50 50
3 NEUTRAL 22 22
4 DISSATISFIED 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.6: Facilities for storing and drying.

FACILITIES FOR STORING AND DRYING

60

50
50
RESPONDENTS

40

30 28

22 RESPONDENTS

20

10

0
0
HIGHLY SATISFIED SATISFIED NEUTRAL DISSATIFIED
SATISFACTION LEVEL

Interpretation:
By the study, it is found that there are 28 employees are highly satisfied with the facilities
provided by the company for storing and drying of clothes, 50 employees are satisfied ,22
employees are neutral about the facilities for storing and drying. This means the company
must improve the facilities a little more to make the employees more satisfiable.

40
7.Are there any separate lunchrooms in addition to the canteen?
Table no:4.7: Separate lunchrooms
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 YES 100 100
2 NO 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.7: Separate lunchrooms

SEPARATE LUNCH ROOMS

120

100
100
RESPONDENTS

80

60
RESPONDENTS
40

20

0
0
YES NO
SEPARATE LUNCH ROOMS

Interpretation:
As the survey conducted for the sample of 100 employees, 100 employees stated that
there are separate lunch rooms for them to eat and take rest in addition to canteen facility.

41
8.Is drinking water available at the work spot?
Table no:4.8: Availability of drinking water at workplace
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 YES 100 100
2 NO 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.8: Availability of drinking water at workplace

AVAILABILITY OF DRINKING WATER AT WORKPLACE

120

100
100
RESPONDENTS

80

60
RESPONDENTS
40

20

0
0
YES NO
AVAILABILITY OF WATER

Interpretation:
The survey conducted for the employees to know about the welfare facilities provided
to them for the employees, one of it is drinking water facility, almost all the employees stated
that there is a facility for drinking water at their work spot /workplace.

42
9.Are you satisfied with the welfare facilities provided by the company?
Table no:4.9: Satisfaction with welfare facilities
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 SATISFIED 60 60
2 DISSATISFIED 12 12
3 NEUTRAL 28 28
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.9: Satisfaction with welfare facilities

SATISFACTION WITH WELFARE FACILITIES

70
60
60

50
RESPONDENTS

40

30 28
RESPONDENTS

20
12
10

0
SATISFIED DISSATISFIED NEUTRAL
SATISFACTION LEVEL

Interpretation:

The employee satisfaction level about the welfare measured provided by the company
should be survey. On that 60 percent of the employees are satisfied, 12 are dissatisfied and 28
employees are neutral i.e., they are either satisfied or dissatisfied.

43
10. Does the company provide transportation facility for you?
Table no:4.10: Transportation facility
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 YES 80 80
2 NO 20 20
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.10: Transportation facility

TRANSPORTATION FACILITY
90
80
80
70
60
RESPONDENTS

50
40
RESPONDENTS
30
20
20
10
0
YES NO

TRANSPORTATION

Interpretation:
The survey conducted among 100 members, around 80 employees having a facility for
transportation, and 20 employees are not provided with transportation facility as they came to
company by walk because they are near to the company and company provides charges for
petrol too.

44
11.Rank the following facilities?
Table no:4.11: Facilities
FACILITIES EXCELLENT AVERAGE POOR Total
MEDICAL 80 20 0 100
HOUSING 80 10 10 100
TRAVELLING 50 30 20 100
RECREATIONAL 60 40 0 100
EDUCATION 40 40 20 100
Source: Primary Data (Questionnaire)
Graph no:4.11: Facilities

Facilities
90
80 80
80

70
60
RESPONDENTS

60
50
50
40 40 40 EXCELLENT
40
AVERAGE
30
30 POOR
20 20 20
20
10 10
10
0 0
0
MEDICAL HOUSING TRAVELLING RECREATIONAL EDUCATION
FACILITIES

Interpretation:
As per the study it was found that the facilities provided by the company are
satisfactory to most of the employees, there are very less number of people stated that the
facilities are average.

45
12. How do you rate the medical facilities provided by the company for
employees and their families?
Table no:4.12: Medical facilities for employees and family
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 HIGHLY SATISFACTORY 62 62
2 SATISFACTORY 38 38
3 AVERAGE 0 0
4 DISSATISFACTORY 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.12: Medical facilities for employees and family

MEDICAL FACILITIES FOR EMPLOYEES AND FAMILY

70
62
60

50
RESPONDENTS

38
40

30
RESPONDENTS
20

10
0 0
0
HIGHLY SATISFACTORY AVERAGE DISSATISFACTORY
SATISFACTORY
SATISFACTION LEVEL

Interpretation:
Around 62 percent of the employees among 100, stated that 62 employees are highly
satisfactory, 38 employees are satisfied by the medical facilities provided by the company. They
stated that company will take maximum responsibility by providing welfare to the employees
and their family members.

46
13.Does the company offer sufficient number of toilets?
Table no:4.13: Sufficient toilet facility
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 YES 100 100
2 NO 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.13: Sufficient toilet facility

SUFFICIENT TOILET FACILITY

120
100
100
RESPONDENTS

80

60
RESPONDENTS
40

20
0
0
YES NO

SUFFICIENT

Interpretation:
As per the survey conducted, almost all the employees, i.e., 100 members, are stated that
the company provides enough washrooms with maintaining hygiene.

47
14.On which shift do you usually work?
Table no:4.14: Shift in work

SNO PARTICULARS RESPONDENTS PERCENTAGE

1 A SHIFT 55 55
2 B SHIFT 25 25
3 C SHIFT 12 12
4 GENERAL SHIFT 8 8
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.14: Shift in work

SHIFT IN WORK
60
55

50
RESPONDENTS

40

30
25
RESPONDENTS
20
12
10 8

0
A SHIFT B SHIFT C SHIFT GENERAL SHIFT
SHIFTS

Interpretation:
As the survey conducted, there is a shift system in the company it offers a shift, B shift,
C shift and general shift. Around 55 employees are working in a shift, 25 are working in B
shift, 12 are working under C shift and there are 8 members who are working in a general shift.

48
15.How do you rate the leave policy of the company?
Table no:4.15: Leave policy.
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 EXCELLENT 50 50
2 GOOD 32 32
3 AVERAGE 18 18
4 POOR 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.15: Leave policy.

LEAVE POLICY
60

50
50
RESPONDENTS

40
32
30
RESPONDENTS
20 18

10

0
0
EXCELLENT GOOD AVERAGE POOR
RATING FOR LEAVE POLICY

Interpretation:
As every company has a leave policy, it too have a policy, it was rated that 50 employees
are stated that it was excellent, 32 members stated that the policy is good, 18 members stated
that the policy is average.

49
16.Does the company take safety measures for employees?
Table no:4.16: Safety measures for employees
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 YES 100 100
2 NO 0 0
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.16: Safety measures for employees

SAFETY MEASURES FOR EMPLOYEES

120

100
100
RESPONDENTS

80

60
RESPONDENTS
40

20

0
0
YES NO

SAFETY

Interpretation:
According to the survey it was found that the company is providing safety measures for
the employees, for their safety in the work place.

50
17. What is your view about the existing welfare activities provided by the
company?
Table no:4.17: View about existing welfare activities
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 EXCELLENT 48 48
2 GOOD 50 50
3 NEEDS MORE 2 2
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.17: View about existing welfare activities

VIEW ABOUT EXISTING WELFARE ACTIVITIES

60

50
50 48
RESPONDENTS

40

30
RESPONDENTS
20

10
2
0
EXCELLENT GOOD NEEDS MORE
EMPLOYEES VIEW

Interpretation:
According to the survey, it was found that the view about the existing welfare facilities
are excellent, 50 employees are stated that the facilities was good, only two employees stated
that they need more facilities.

51
18. How often does the company offer vacation to employees?
Table no:4.18: Vacation
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 ONCE IN A MONTH 0 0
2 TWICE IN A MONTH 0 0
3 ONCE IN SIX MONTHS 20 20
4 THRICE IN AN YEAR 80 80
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.18: Vacation

VACATION
90

80

70
RESPONDENTS

60

50

40
RESPONDENTS
30

20

10

0
ONCE IN A MONTH TWICE IN A MONTH ONCE IN SIX MONTHS THRICE IN AN YEAR
VACATION

Interpretation:
According to the survey, it was found that the company offers vacations to the employees. 20
employees stated that the company offers vacation once in six months, and 80 employees stated
that the company offers vacations thrice in a year.

52
19. Are you satisfied with the uniform given by the company?
Table no:4.19: Satisfaction with uniform
SNO PARTICULARS RESPONDENTS PERCENTAGE
1 YES 80 80
2 NO 20 20
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.19: Satisfaction with uniform

SATISFACTION WITH UNIFORM

90
80
80

70
RESPONDENTS

60

50

40
RESPONDENTS
30
20
20

10

0
YES NO
SATISFIED

Interpretation:
As per the survey it was found that, 80 employees are satisfied with the uniform given by
the company and 20 employees are not satisfied.

53
20. Does the employer provide sufficient wages for the work?
Table no:4.20: Sufficient wages

SNO PARTICULARS RESPONDENTS PERCENTAGE

1 YES 75 75
2 NO 5 5
3 ALWAYS 20 20
Total 100 100
Source: Primary Data (Questionnaire)
Graph no:4.20: Sufficient wages

SUFFICIENT WAGES
80 75

70

60
RESPONDENTS

50

40
RESPONDENTS
30
20
20

10 5

0
YES NO ALWAYS
WAGES SUFFICIENCY

Interpretation:
As per the survey, it was found that 75 percent of the employees stated that the
employer is providing wages for the work, 5 members said that they are not providing wages
to the employees and 20 stated that the employer is always providing sufficient wages for the
work rendered.

54
CHAPTER-V
➢ Findings
➢ Suggestions
➢ Conclusion
 FINDINGS

• Almost all the employees are male workers in the company.

• Most of the employees are working in the company from the age of 26-35.
• The majority of employees are giving their service to the company from 1-5 years.
• Almost all the employees know the welfare measures provided by the company.
• Most of the employees said that they are having the canteen facility in their
organization.
• Many employees are satisfied with the storing and drying of clothes facilities provided
by the company.
• Almost all the employees are agreed that they are having separate lunchrooms in
addition to canteen in their company.
• Most of the employees are said that they are having drinking water facility at their
workplace.
• The majority of the employees are satisfied with the welfare facilities provided by the
company.
• Most of the employees are satisfied with the facilities provided by the company like
Medical, Housing, Travelling, Education.
• Most of the employees are said that their company provides sufficient toilets to them.
• The majority of the employee in the company are working at A shift.
• Almost all the employees with the leave policy provided by the company
• Most of the employees are agreed that their company is providing safety measures to
them.
• Many employees are said that the company offers vacation thrice in a year.
• Most of the employees are satisfied with the dress code given by the company.
• Almost all the employees are agreed with that the company is giving is providing
sufficient wages for their work.

55
 SUGGESTIONS

Some suggestions which are based on the information that has been collected through the
questionnaire, formal & informal discussions, observation, and information from other sources
are given below.
• It is suggested that payment of bonus to the employees should be maintained frequently.
• Recreation club should be provided and more number of books, magazines, articles, etc
to the employees is to be provided.
• Transportation facility should be provided to all the workers in the organization.
• Standardized safety provisions should be provided for the employees.

56
 CONCLUSION
With the last four decades in HRM the technique of the welfare measures has been regarded
as a powerful behavioral tool for motivating the employees in the organization, for any industry
there are four major factors that are men, machinery, money, land. In which men plays a vital
role on development of industry hence such men are not given proper motivation and welfare
the results produced by them may not be qualitative. Hence to produce qualitative and
quantitative workmen are to be given maximum importance by producing various welfare
facilities. Present industrial systems have been concentrating on providing various benefits for
the workers has been implementing the concept of welfare measures toa great extent.
Finally, the overall implementation of the welfare measures has been good and
satisfactory to the workers.

57
CHAPTER-VI
➢ Summary
➢ Bibliograph
 SUMMARY

After my survey was completed, I came to know that some percentage of the employees is
not satisfied with the facilities provided for them. The reason appears to be that employees
have beenenjoying all the facilities for the past 15 years. According to the Maslow theory,
the psychology of the people changes from time to time in fulfilling their wishes and needs.
They are never satisfied with the facilities provided for them. They still want more and more
facilities.

If the organization can really consider the suggestions given by the employees and
implement some best ideas, the dissatisfaction levels in the employees can be reduced. The
organization should take more initiatives regarding the employees' welfare and suggestions
tendered by them. There should be periodical checkup in implementing the welfare measures
existing in the organization.

The First-Aid kits in some of the shop floors do not having all the essential items at
thetime of usage. There should be a thorough check regularly for ensuring the facilities. The
management should provide water purifier at each shop floor and better higher education
facilities for the employee's children. If company provide houses to its employees, it will
facilitateemployees in improving their living standards.

Canteen facilities should be improved. The quality of the food and the cleanliness in
the canteen should be maintained, because food is main source for the employees to do their
work. Here the canteens are run by contractors. The workers here are permanent but
contractors are notpermanent. Mainly for this reason the maintenance of the canteens and
make these workers to cooperate with the contractor in doing the work and given best quality.

58
 BIBLIOGRAPHY

BOOKS REFERRED:

• Human Resource Management and Industrial Relations P. Subbarao

• Personnel Management: Edwin B. Flippo

• Principles of Labour Welfare: M.V. Moorthy.

WEBSITES REFERRED:
www.tirumalamilk.com
www.zaubacorp.co

59
ANNEXURE
 ANNEXURE

1) Gender of the employee? [ ]

a) Male
b) Female
2) Age of the employee? [ ]
a) Below 20 years
b) 20-25 years
c) 26-35 years
d) Above 50 years
3) How many years of service do you have? [ ]
a) 1-5 years
b) 6-10 years
c) 11-20 years
d) Above 20 years
4) Do you know about the welfare measures provided by the
company?
[ ]
a) Yes
b) No
5) Is there any canteen facility for you? [ ]
a) Yes
b) No
6) How are you satisfied with the facilities for storing and drying of
clothes?
[ ]
a) Highly satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
7) Are there any separate lunchrooms in addition to canteen? [ ]
a) Yes
b) No
8) Is drinking water available at the work? [ ]
a) Yes
b) No

60
 9) Are you satisfied with the welfare facilities provided by company?
[ ]
a) Satisfied
b) Dissatisfied
c) Neutral

10) Does the company provide transportation facilities? [ ]

a) Yes
b) No
11) Rank the following facilities?
Facilities Excellent Average Poor

Medical

Housing

Travelling

Recreational

Education

12) How do you rate the medical facilities provided by company for
employees and their families? [ ]

a) High Satisfactory
b) Satisfactory
c) Average
d) Dissatisfactory
13) Does the company take safety measures for employees? [ ]
a) Yes
b) No
14) On which shift you usually work? [ ]
a) A shift
b) B shift
c) C Shift
d) General Shift

61
15) How do rate the leave policy of the company? [ ]
a) Excellent
b) Good
c) Average
d) Poor
16) Does the company take safety measures for employee? [ ]
a) Yes
b) No
17) What is your view about the existing welfare activities provided by
the company? [ ]
a) Excellent
b) Good
c) Needs more.

18) How often the company offers vacation to employees? [ ]

a) Once in a month
b) Twice in a month
c) Once in six months
d) Thrice in a year
19) Are you satisfied by uniform given by the company? [ ]
a) Yes
b) No
20) Does the employer provide sufficient wages for the work? [ ]

a) Yes
b) No
c) always

62