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Gowrishankar - Technical Architect

Gowrishankar Subramanian is a Sr. Salesforce Cloud Architect with over 18 years of experience, including 8 years in Salesforce solutions and 10 years in Java/J2EE development. He has a proven track record in leading technical implementations, integrating Salesforce with various systems, and enhancing team processes. His certifications include multiple Salesforce credentials, and he has held senior technical roles in telemedicine and health insurance sectors.

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56 views2 pages

Gowrishankar - Technical Architect

Gowrishankar Subramanian is a Sr. Salesforce Cloud Architect with over 18 years of experience, including 8 years in Salesforce solutions and 10 years in Java/J2EE development. He has a proven track record in leading technical implementations, integrating Salesforce with various systems, and enhancing team processes. His certifications include multiple Salesforce credentials, and he has held senior technical roles in telemedicine and health insurance sectors.

Uploaded by

Gowrishankar Subramanian
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Gowrishankar Subramanian

12x certified Sr. Salesforce Cloud Architect


+91-8714159831 gowrishankar-subramanian-78724499/

[email protected] Trivandrum, India

PROFESSIONAL SUMMARY

 18+ years of total work experience including 8 years of Salesforce solution & implementation experience. 10 years of
Java/J2EE development experience specialized in system integration

 Technical leadership for the implementation of applications, products and accountable for furnishing technical
designs for integration with other enterprise solutions, encompassing ERP, CRM, Salesforce Clouds across
Salesforce Sales Cloud, Service Cloud, Health Cloud, and Experience Cloud.

 Proven ability to lead and mentor development teams, driving implementation best practices, reviewing and
rectifying application code that surpasses customer’s defined quality standards.

 Adapt quickly to changes, be it in organization, processes, or technology, and swiftly focus on achieving post-change
results.

 Contribute to continuous process and methodology enhancements within the team.

 Result oriented, hands-on technical leader with fairness and integrity at work.

SKILLS

 In-depth experience in implementing Support Center tools and applications using Service Cloud and Field Service
Lightning

 Extensive experience in integrating Salesforce applications with proprietary and external systems by applying best
suited integration patterns

 Mastery of Salesforce ecosystem, platform capabilities, security model and governance helps in building
applications that respects Salesforce’s multi-tenant architecture

 Mastery in programming tools and frameworks such as Apex, Aura, LWC, SOQL/SOSL and Visualforce

 Proficient in configuring and extending Health Cloud application for Provider and Member domains in Health
Insurance industry

 Proficient in prescribing and implementing Einstein capabilities such as Agentforce to improve agent’s productivity

 Strong communication skills to effectively articulate technical and non-technical stakeholders during requirement
refinement and solution delivery activities

 Ability to collaborate with cross-functional teams and act as a bridge between technical and business teams.

1
RELEVANT WORK EXPERIENCE

Sr. Technical Architect


For a multinational tele-medicine and virtual healthcare company in the US. February 2024 - Present

Roles & Responsibilities


 Devised org consolidation strategy to harmonize business processes, data, security model and user base across
multiple LOBs for Members. Implementation is currently being extended to Provider domain.
 Drove end to end technical solution for implementing an integrated service platform using Service Cloud.
 Saved project implementation cost at least by 70% by implementing a custom SSO implementation that enabled ISP
application to leverage a legacy system's existing authentication layer.
 Drafted and implemented technical solution for data and process integrations with legacy backed systems such as
EDS and external services such as Google Cloud Platform.
 Implemented a module to generate call summaries from inbound phone calls using Amazon Connect and Einstein
Platform. Helped Agent Mangers to review case progress and coach agents.
 Worked closely with dev and release management teams in troubleshooting code delivery issues.

Sr. Technical Architect


For a major health insurance corporation in the US June 2021 – January 2024

Roles & Responsibilities


 Member of Salesforce Platform Strategic Enablement team (COE).
 Facilitated collaboration between business, project and technical stakeholders on requirement refinement, work
prioritization and general messaging throughout the project.
 Provided architectural services and technical advisory to multiple programs and initiatives in health insurance
Groups domains.
 Developed prototypes that showcased improvement in account executive’s UX and productivity by 60% using
OmniStudio and Einstein platform's capabilities
 Helped controlling program cost at least by 30% by advocating and enforcing industry best practices and
performance improvement strategies to development teams.
 Cut down account executive's effort in installing large accounts by 40% by resolving a long pending performance
bottleneck

CERTIFICATION
 Salesforce Certified Application Architect  Salesforce Certified Platform Developer I
 Salesforce Certified Sharing & Visibility Architect  Salesforce Certified Platform App Builder
 Salesforce Certified Development Lifecycle and Deployment Architect  Salesforce Certified Administrator
 Salesforce Certified Data Architect  Salesforce Certified AI Specialist
 Salesforce Certified Service Cloud Consultant  Salesforce Certified AI Associate
 Salesforce Certified Omnistudio Consultant  Salesforce Certified Omnistudio Developer

EDUCATION

Shanmuga Arts, Science, Technology and Research Academy (SASTRA) June 2005 –May 2006
 Master of Computer Applications

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