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I.T Commerce

The document covers various topics related to web designing, digital marketing, computerized accounting with GST, and e-commerce and e-governance. It includes fill-in-the-blank questions, true/false statements, multiple choice questions, and programming exercises for HTML and CSS. Each section provides essential concepts and terminologies relevant to the respective fields.

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rosefernandes3113
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44 views31 pages

I.T Commerce

The document covers various topics related to web designing, digital marketing, computerized accounting with GST, and e-commerce and e-governance. It includes fill-in-the-blank questions, true/false statements, multiple choice questions, and programming exercises for HTML and CSS. Each section provides essential concepts and terminologies relevant to the respective fields.

Uploaded by

rosefernandes3113
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1.

Advance Web Designing

Q 1. Fill in the blanks.

1. The………………element is a staring element in an HTML, it indicates that document


type definition being used by the document.
Ans:- <!DOCTYPE html>

2. The……………. is a tag in html that describe some aspects of contents of a webpage.


Ans: <meta>

3. The <ol> tag defines an………………


Ans: Ordered List

4. An unordered list created using the…………….. tag


Ans: <ul>

5. The…………………element creates an inline frame.


Ans: <iframe>

6. …………….tag is used to specify video on an HTML document.


Ans: <video>

7. If a web developer wants to add the description to an image he must use ………
attribute of <img> tag.
Ans: <alt>

8. The……………… property is used to set position for an element.


Ans: Position

9. The float property defines the………………..of content.


Ans: Flow

10. ………………is used with elements that overlap with each other.
Ans: Positioning

Q2. State whether the following statement is True or False.

1. HTML is an Object Oriented Programming Language.


Ans: False
2. Charset is used for character encoding declaration.
Ans:

3. An unordered list can be numerical or alphabetical.


Ans: False

4. Multilevel list can be created in HTML 5.


Ans:

5. Srccode specifies the HTML content of the page to show in the <iframe>
Ans:

6. The ‘controls’ attribute is not used to add play, pause, and volume.
Ans: False

7. .cs is the extension of CSS file


Ans: False

Q.3. Choose Single correct answer from the given options.

1. ………………….element used to create a linking image

a) <img>
b) <td>
c) <map>
d) <usemap>

2. The ……………tag is used to embed audio files on Webpages.


a) <sound>
b) <audio>
c) <video>
d) <embeded>

3. A programmer wants to define range for age between 18 to 50, he will use a form
with following appropriate control.
a) number
b) compare
c) range
d) Textboxes

4. ……….character is used to create id in CSS.


a) %
b) $
c) @
d) #

Q 4. Choose Two correct answers from the given options.

1. List within another list either………list or………list is


called nested list.
a) multilevel
b) order
c) unordered
d) general
e) cascading
Ans: (b,c)

2. Image maps are of two types ……...........and …………..........


a) Network side
b) Client Side
c) Computer side
d) Server Side
e) n-computing
Ans: (b,d)

3. A CSS rule set contains……….. and……………………...............


a) Set
b) selector
c) post
d) declaration
e) block
Ans: (b,d)

4. Client-side image map can be created using two elements…………… and………...


a) <area>
b) <image>
c) <usemap>
d) <map>
e) <server>
Ans: (a,d)

Q.5. Choose Three correct answers from the given options.

1. Attributes of <area> tag is……………………..


a) href
b) src
c) coords
d) data
e) alt
f) usemap
Ans: (a,c,e)

2. Attributes used with iframe


are………………..
a) srcdoc
b) name
c) att
d) src
e) href
f) loop
Ans: (a,b,d)

3. Following are the Form controls……………


a) email
b) search
c) label
d) video
e) tel
f) audio
Ans: (a,b,e)

4. Attributes used with <audio> tag…………………………..


a) autoplay
b) href
c) controls
d) cntrl
e) loop
f) bgsound
Ans: (a,c,e)

5. CSS types are …………………, ………...... and…………………


a) internal
b) external
c) control
d) inline
e) loop
f) style
Ans: (a,b,d)

6. Positioning types in CSS are……………………


a) Static
b) fixed
c) absolute
d)position
e) dynamic
f) nested
Ans: (a,b,c)

7. Types of floating properties are………,…………, …………..


a) left
b) zero
c) right
d) all
e) none
f) dock
Ans: (a,c,e)

Q. 6. Match the pair

A B

1) <ul> a) Client side image map

2) usemap b) CSS Property


3) color c) bulleted list
4) <Img> d) Image as a submit button

5) <Input type =image> e) inserts an image

Ans: (1 - c), (2 - a), (4 - e), (5 - d),

Q.7. Programs.

1) Write a program using html with following CSS specification-

1. The background colour of the company name should be in green.


2. The text colour of the company name should be red.
3. The heading should be large with font ''comic sans ms''
4. The description of the company should be displayed in blue color in a paragraph.
Ans:

<html>

<head>

<title>

Titan Fastrack

</title>

<style>

html(background-color:green;color:red;font-

family:Comic Sans MSI

p color:blue)

</style>

</head>

<body>

<h1 align="center">Titan Fastrack</h1>

<p>

Fastrack is a fashion accessory retail brand in India. The company was launched in
1998 as a sub-brand of Titan Watches. In 2005, Fastrack was spun off as an
independent brand targeting the urban youth and growing fashion industry in
India. Fastrack began opening retail stores throughout the country.

</p>

</body>

</html>
2) Write Html5 code with CSS as follows-

1. To create form to accept name,age, email address, from the user.


2. Create a submit button to send the data.
3. The heading of the form should have a background colour and a different font
style.

Ans:
Coding:

<html> <head>

<title>

User Registration Form

</title>

<style>

h1(background-color:orange;font-style:italic)

</style>

</head>

<body>

<h1 align="center">User Registration Form</h1>


<form>

Enter Name

<input type="text" name="t1"><br><br>


Enter Age

<input type="number" name="age"><br><br>

Enter Email id

<input type="email" name="email"><br><br>

<input type="submit" name="b1" value="Submit">

</form>

</body>

</html>

Output:

3) Write Html5 code with CSS as follows-

1. Create ordered list with names of tourist Cities.


2. Create unordered list with tourist places of those cities.
3. Divide the list into two sections left and right by using CSS.

Ans: Coding:

<html>

<head>

<title>

Country

</title>

<style>

ul{float:left)
ol{float:right)

</style>

</head>

<body>

<ol>

<li>Paris</li>

<li>London</li>

<li>India</li>

<li>Singpore</li>

</ol>

<ul>

<li>Eiffel</li> <li>Big Ben</li>


<li>Taj Mahal</li>

<li>Singapore Zoo</li>

</ul>

</body>

</html>

Output:)
2. Digital Marketing

Q. 1 Fill in the blanks.

1. Unpaid search is nothing but ___search.


Ans: Paid search

2. Program used by search engines to collect data from the website is called as__
Ans: Crawler

3. Manipulating Google's algorithm to improve website rankings is ___ hat SEO.


Ans: Black Hat

4. Web analytics service offered by Google to tracks and reports website traffic is __
Ans: Google Analycis

Q. 2 State true or false.

1. Digital Marketing requires physical market.


Ans: False

2. E commerce deals are carried out in physical market.


Ans: True

3. Digital marketing is carried out with the help of Portal.


Ans: True

4. In Digital marketing SEO means Special Executive Operations.


Ans: False

5. The paid advertisement on Google can be identified with ‘paid’ keyword.


Ans: True

6. To make the Traffic analysis SEO Technique is used.


Ans: True

Q. 3 Multiple Choice Questions one Correct Answer.

1. ______SEO relies on manipulating Google's algorithm to improve rankings.


a) Red Hat
b) White Hat
c) Green Hat
d) Black Hat
Ans: d) Black Hat

2. To analyze the traffic coming to the Website ____ tool is used.


a) SEO optimer
b) Google analytics
c) Go daddy
d. Amazon
Ans: b) Google analytics

3. If the speed of displaying the website is slow then ___ ranking method is used
a) technical
b) on page
c) off page
d) load page
Ans: a) technical

Q.4 Multiple Choice Question 2 correct answer.

1. __ and ___techniques and strategies used to get higher search rankings on search
engine.
a) White Hat
b) Red Hat
c) Black Hat
d) Green Hat
e) Blue Hat
Ans: (a), (e)

2. The product of Google analytics was originally developed by ____ company in year
____
a) Urchin
b) 2005
c) Google
d) 2008
e) Microsoft
Ans: (c), (d)

3. Valid two types of keywords are _____ and _____


a) long tail
b) short tail
c) small tail
d) big tail
e) lengthy tail
Ans: (a), (b)

Q.5 Multiple Choice Question 3 correct answer.

1. Marketing Channels in Digital Marketing are


a) Email marketing
b) Content marketing
c) Valid marketing
d) Mobile marketing
e) On page marketing
f) Off page marketing
Ans: (a), (b), (d)

2. Valid approaches SEO to generate traffic to your website are ____, _____ and _____.
a) on-page SEO
b) all-page SEO
c) off-page SEO
d) technical SEO
e) with-page SEO
f) online-page SEO
Ans: (a), (c), (d)
3. Computerised Accounting with GST

Q.1 Fill in the blanks.

1) A pre-numbered accounting document used for posting daily transactions is


called as____
Ans: Voucher

2) When cash is going out of the business ___ type of voucher is used.
Ans: Payment

3) Return of goods to a supplier comes under __ type of voucher.


Ans: Purchase returns

4) ____was the first country to implement the GST in 1954.


Ans: France

5) _____ stands for Goods And Services Tax Identification Numbers.


Ans: GSTIN

6) GST came into force in India with effect from ____.


Ans: 1st July 2017

7) Rectifying entries or transfers or adjustment entries comes under __ voucher


type.
Ans: Journal

Q. 2 State whether the statement is TRUE or FALSE.

1) Creation of company is the first step in Computerized Accounting process.


Ans: True

2) All Ledger accounts have same groups in Computerized Accounting.


Ans: False

3) Receipt voucher is used when the cash is accepted.


Ans: False

4) Cash deposited into bank comes under bank voucher.


Ans: False
5) Recording a transaction through voucher is called as voucher entry.
Ans: False

6) Goods sold from Solapur to Hubli is an example of SGST.


Ans: False

7) GST is focus on one nation one tax.


Ans: True

8) GSTIN is PAN based registration number.


Ans: True

9) CGST, SGST and IGST Ledgers are common for goods and services
Ans: True

Q.3 Choose Single correct answer from the given options.

1) Contra Voucher is used for ___


a) Master Entry
b) Withdrawal of cash from bank
c) Reports
d) Credit Purchase
Ans: b) Withdrawal of cash from bank

2) Salary account comes under which of the following head ____


a) Indirect Income
b) Indirect Expenses
c) Direct Income
d) Direct Expenses
Ans: b) Indirect Expenses

3) In India the GST Act came into effect on ___


a) 1st July 2018
b) 1st July 2017
c) 1st June 2018
d) 1st June 2017
Ans: b) 1st July 2017

4) Sale or purchase out of state involves __in invoice.


a) Out GST
b) IGST
c) With GST
d) No GST
Ans: b) IGST

5) GSTIN is ___ digit alphanumeric number.


a) 13
b) 10
c) 15
d) 1
Ans: c) 15

6) In GSTIN first two digits represents ____code.


a) State
b) Central
c) Company
d) General
Ans: a) State

7) GST is __ type of tax.


a) Regular
b) Indirect
c) Direct
d) Irregular
Ans: b) Indirect

Q.4 Choose Two correct answers from the given options.

1. Every voucher maintained its __ and ___ record.


a) debit
b) in
c) out
d) credit
e) open
Ans: (a),(d)

2. Valid types of vouchers are ____ and ____


a) contra
b) sales
c) income
d) expenditure
e) liability
Ans: (a),(b)
3. __ and ___are ledger accounts can be created under Group Indirect Expenses.
a) Insurance
b) Sale
c) Rent
d) Bank Loan
e) Octroi
Ans: (a),(c)

4. Codes given to Goods and Servies under GST are ___ and __.
a) HSN
b) HSC
c) SSC
d) SAC
e) HNS
Ans: (a),(d)

Q.5 Activity
Find out the GST exemption list for various goods and services.
Ans:
List of Goods Exempt Under GST are:

• Live Animals.
• Meat.
• Fish, Meat and Fillets. Eggs, Honey and Milk Products.
• Non - Edible Animal Products. Live Trees and Plants.
• Vegetables.
• Fruits and Dry Fruits.
4. E-Commerce and E-Governance

Q.1 Fill in the blanks.

1. E-Commerce’s scope is ……………


Ans: Globle

2. A customer can do shopping …………..online using type of E-Commerce.


Ans: B2C

3. The…………… phase consist of Order and Delivery.


Ans: execution

4. E-wallet is a type of ………… account in which a user can store his/her money for
any future online transaction.
Ans: prepaid

5. EDI is ……………………… exchange of information.


Ans: electronic

6. The ……. type of e-governance refers to the government services which enable
citizens to get access to wide variety of public services.
Ans: G2C

7. The e-governance which provides safe and secure inter-relationship between


domestic or foreign government is ………..
Ans: G2G

Q.2 State True/False.

1. C2C type of E-commerce deals with Business and Customer.


Ans: False

2. The lack of a personal touch can be a disadvantage for many types of services and
products in E-commerce.
Ans: True

3. Checking the balance of holiday is an example of G2C.


Ans: False
4. E-commerce provides more options to compare and select the cheaper and better
options.
Ans: True

5. M-commerce can be used through desktop computer.


Ans: False

Q.3 Multiple Choice Question.

1. Invoice and payment are included in ……………phase of trade cycle.


a) Presale
b) Execution
c) Settlement
d) After sale
Ans: c) Settlement

2. License renewal is an example of ………….. e-governance.


a) G2C
b) G2B
c) G2G
d) G2E
Ans: a) G2C

Q.4 Multiple Choice Question.

1. Encryption consist of two processes…….. and ……………


a) encryption
b) signature
c) decryption
d) digitization
e) security
Ans: (a), (c)

2. Social commerce is a subset of electronic commerce that involves social media


like ……………… & ……………
a) Facebook
b) Instagram
c) gmail
d) whatsapp
e) software
Ans: (a), (b)
Q.5 1) Match the following.

A B
1. M-commerce a) Coded form of data
2. Cipher Text b) B2B
3. EDI c) E-bill payment
4. Wholesaler-to d) Paperless exchange of information
5. License renewal e) G2G services
6. Online facility f) G2C to employees like leave
7. Government agencies share same g) G2E
database

Ans:

B
A
1. M-commerce c) E-bill payment
2. Cipher Text a) Coded form of data
3. EDI d) Paperless exchange of information
4. Wholesaler-to b) B2B
5. License renewal f) G2C to employees like leave
6. Online facility g) G2E
7. Government agencies share same e) G2G services
database

Q.6 Answer in brief.

1. Explain phases of trade cycle.

Ans: A trade cycle is the series of exchanges, between a customer and supplier that
take place when a commercial exchange is executed. A general trade cycle consists
of following phases

(i) Pre-Sales : It consist of two steps like Search and Negotiate. Customer search for
required website for product to be purchased. In Negotiate step customer find a
supplier who offers good quality product at cheaper price and then customer agrees
the terms forwarded by supplier.

(ii) Execution : This phase consist of Order and Delivery. Customer sends an order
for the selected product and after processing the order, customer receives delivery
of the product.
(iii) Settlement: This phase consist of Invoice (if any) and Payment. Invoice means
customer will receive a bill for purchased product and after confirmation of received
product, customer will pay for the same.

(iv) After-Sales: This phase consists of warranty and After Sale Services. In warranty
period, customer will get all maintenance services for free or at minimum cost. After
sale services means customer will do complaints (if any) about the performance of
product and get maintenance service from the supplier

2. Explain M-Commerce.

Ans: (a) M-commerce is buying and selling of goods and services through wireless
devices such as smart phones and tablets

(b) M-Commerce enables the user to access online shopping platforms without

(c) using desktop computers. Applications of M-Commerce are Mobile banking, E-


bill payment, ticket booking etc

3. Describe process of encryption.

Ans: (i) Encryption is widely used on the internet to protect user information being
sent between a browser and a server.

(ii) This includes passwords, payment information and other personal information
that should be considered private.

(iii) Encryption converts Plain text into Cipher text means non readable form of
data.

(iv) Decryption is opposite of encryption i.e. it converts Cipher text into Plain text.
Encryption is of two types : Symmetric and Asymmetric

4. What is E-governance.

Ans: (i) E-Governance signifies the implementation of Information Technology in


the Government processes.

(ii) The basic purpose of E-Governance is to simply processes for all, i.e government,
citizens, businesses etc. at all levels.
(iii) E-Governance delivers SMART (S-Simple, M-Moral, A-Accessible, R-Responsive.
T-Transparent Government).

5. List out advantages of E-commerce.

Ans: Advantages of E-Commerce :


(i) Global scope : E-commerce provides the sellers with a global reach. Now sellers
and buyers can meet in the virtual world, without barrier of place.

(ii) Electronic transaction : E-commerce reduces the paper work and significantly
lower the transaction cost.

(iii) Anytime shopping : The great advantage of E-Commerce is the convenience. A


customer can shop 24 x 7.

(iv) No intermediaries : Electronic commerce also allows the customer and the
business to be in touch directly, without any intermediaries.

6. Which are the different types of e-governance?

Ans: E-Governance is of 4 types depending on the specific types of services:


1. Government to Citizen (G2C):

(i) The Government to citizen refers to the government services which enable
citizens to get access to wide variety of public services.

(ii) Most of the government services fall under G2C.

(iii) A citizen can have access to the services anytime from anywhere.

(iv) Services like license renewals and paying tax are essential in G2C.

(v) It also focuses on geographic land barriers.

2. Government to Business (G2B):


(1) G2B is the exchange of services between Government and Business
organizations

(ii) G2B provides access to relevant forms needed to comply.

(iii) The G2B consists of many services exchanged between business sectors and
government
(iv) It aims at eliminating of paper work, cost and establish transparency in the
business environment while interacting with government.

3. Government to Government (G2G):


(i) The Government to Government refers to the interaction between different
government departments, organizations and agencies.

(ii) In G2G government agencies can share the same database using online
communication

(iii) The government departments can work together.

(iv) G2G services can be at the local level or international level.

(v) It provides safe and secure inter relationship between domestic or foreign
government.

4. Government to Employee (G2E):


(i) The Government to Employee is the internal part of G2G sector.

(ii) G2E aims to bring employees together and improvise knowledge sharing.

(iii) G2E provides online facilities to the employees like applying for leave,
reviewing salary payment record and checking the balance of holiday.

(iv) This sector provides human resource training and development

(v) Examples of successful implementation of E-governance are e-Mitra, e-Seva


project, CET (Common Entrance Test).

7. State two examples of G2E services. Or Government to Employee services

Ans: (i) The Government to Employee is the internal part of G2G sector.

(ii) G2E aims to bring employees together and improvise knowledge sharing.

(iii) G2E provides online facilities to the employees like applying for leave,
reviewing salary payment record and checking the balance of holiday.

(iv) This sector provides human resource training and development


(v) Examples of successful implementation of E-governance are e-Mitra, e-Seva
project, CET (Common Entrance Test).

8. Write any four advantages of e-governance.

Ans: Advantages of E-Governance are :


1. Improves delivery and efficiency of government services

2. Improved government interactions with business and industry

3. Citizen empowerment through access to information

4. More efficient government management

5. Less corruption in the administration

6. Increased transparency in administration

7. Greater convenience to citizens and businesses

8. Cost reductions and revenue growth

9. Increased legitimacy of government

10. Improved relations between the public authorities and civil society
5. Database concepts using LibreOffice Base

Q.1 Fill in the blanks.

1. ……….. is a collection of related data.


Ans: Database

2. Queries are used to …………….. information from database.


Ans: retrieve

3. The representation of data in printed form is called as …………….


Ans: Report

Q.2 State True/False.

1. Form is used to collect the data from the user.


Ans: True

2. Menu bar is present below Title bar.


Ans: True

3. Columns are called as records.


Ans: False

Q.3 Multiple Choice Question.

1. Rows in Base are called as ……………….


a) records
b) fields
c) table
d) database
Ans: a) records

2. File extension of Base is ………..


a) .odt
b) .ods
c) .odb
d) .odp
Ans: c) .odb
Q.4 Answer in brief.

1.Define database.

Ans.: Database is a collection of related data items stored in an organized manner


A Database consist of different objects like table, query, form and report.

2. What is a query?

Ans. (i) A Query is a question asked within the database environment. For example
how many students are in XII standard.

(ii) Query displays subset of data contained in various tables of database.

(iii) Query is used to retrieve records from the table.

3. Define report,

Ans. ( i) The presentation of information in an organized and readable format as per


the user's requirement is known as report.

(ii) Various complex reports can be generated that can help in taking decisions by
the management.

(iii) Report is the representation of data in printed form.

4. Explain working area of Base.

Ans. (i) Rest of the part below standard tool bar is called as working area.

(ii) It is divided into two panes- Left pane and right pane. Left pane displays name of
database objects like tables, queries, forms and reports.

(iii) Right pane displays activities related to that particular object.

Q.5 Match the following.

A B
1. Query a) Collect information from user.
2. Report b) Collection of related data.
3. Form c) Retrieve data from database.
4. Table d) Printed form of data.

Ans:

A Ans.
1. Query c) Retrieve data from database.
2. Report d) Printed form of data.
3. Form a) Collect information from user.
4. Table b) Collection of related data.
6. Enterprise Resource Planning (ERP)

Q.1 Fill in the blanks.

1. "An ………... is a group of people and other resources working together for a
common goal".
Ans: Entreprise

2. Different types of resources in an enterprise are men, ………….., money and


machine.
Ans: Material

3. The …………….. module can collect financial data from various functional
departments and generate valuable financial reports.
Ans: Financial

4. A ………………….is a source of an organization’s electronically stored data.


Ans: Data Warehouse

Q.2 State True or False.

1. Planning helps to improve future performance of an organisation.


Ans: True

2. MIS is implemented by a company to handle its contact with its customers


Ans: False

3. To run an ERP system, trained and experienced employees are needed.


Ans: True

4. Better decision from an enterprise will help them to go a step ahead of its
competitors.
Ans: True

Q.3 Match the following. Group 'A' Group 'B'

‘A’ ‘B’
1. Trained Staff (a) ERP Package
2. Information integrity (b) Problem in ERP Implementation
3. Odoo (c) ERP Technology
4. MIS (d) Benefits of ERP

Ans:

‘A’ Ans:
1. Trained Staff (b) Problem in ERP Implementation
2. Information integrity (d) Benefits of ERP
3. Odoo (a) ERP Package
4. MIS (c) ERP Technology

Q.4. Write short answers.


1. Give any four benefits of ERP system.

Ans: Some Benefits of ERP system is as follows:

(i) Improved resource utilization: An enterprise can plan and manage its resources
effectively by installing ERP software. So the wastage or loss of all types of resources
can be reduced, and improved resource utilization can be ensured

(ii) Better customer satisfaction: Customer satisfaction means meeting maximum


customers' requirements for a product or service. Using an ERP system, a customer
will get more attention and service of an enterprise without spending more money
and time.

(iii) Increased flexibility : An ERP system allows organizations to be more flexible so


that they can more easily adapt and capitalize on new business opportunities

(iv) Decision making capability: Accurate and relevant information given to decision
makers will help them to take better decisions for running a system more smoothly.
Better decision from an enterprise will help them to go a step ahead of its
competitors.

2. List down different modules of ERP system.

Ans: (i) Financial Module: This module is the core of many ERP software packages.
It can collect financial data from various functional departments and generate
valuable financial reports. Financial reports include balance sheets, general ledger,
trial balance, financial statements, etc. This module also includes financial
accounting, investment management, enterprise controlling and treasury

(ii) Manufacturing Module: Manufacturing module contains necessary business


rules to manage the entire production process. This module of ERP enables an
enterprise to combine technology and business processes to get integrated
solutions.

(iii) Production Planning Module: This module is used for optimising the utilisation
of available resources and helps the organisation to plan their production. This
module identifies the materials required, allocates optimal resources using data and
sales forecasting with the sales data.

(iv) HR Module: HR stands for Human Resource. HR module maintains an updated


and complete employee database including personal information, salary details,
attendance, performance, promotion, etc. of all employees in an enterprise.

(v) Inventory Control Module: This module covers processes of maintaining the
appropriate level of stock in the warehouse. It is responsible for identifying the
inventory requirements and setting the target of the stock items required.

(vi) Purchasing Module: Purchase Module helps for generating purchase order
evaluating the supplier, and billing. It is closely connected with the inventory,
finance and production planning module.

(vii) Marketing Module: Marketing module is used for monitoring and tracking
customer orders, increasing customer satisfaction and for eliminating credit risks.

(viii) Sales and Distribution Module: This module helps for tracking enquiries, order
placement, order scheduling, dispatching and invoicing. This module is closely
integrated with the e-commerce website of the organization.

(ix) Quality Management Module: This module is used for managing the quality of
the
product. The quality management module fulfills the following functions-Quality
planning, Quality inspection and Quality control.

3. Describe any 2 problem areas in ERP implementation.

Ans: (i) High cost: The cost of ERP software configuration and implementation is
very high. The high price of the package, associated license fees and other charges
are the main problems of ERP installation
(ii) Requirement of additional trained staff: To run an ERP system, trained and
experienced employees are to be appointed in the enterprise. The correct selection
of an ERP package alone cannot guarantee the success of an enterprise. In addition,
the contribution of skilled and trained persons in using ERP system is very
important.

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