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OM Assignment

The document outlines various methodologies for improving business processes, including Business Process Re-engineering (BPR), Service Process Redesign (SPR), Benchmarking, Kaizen, and the 5S System. BPR focuses on radical redesign for efficiency, while SPR targets service delivery improvements; Benchmarking compares processes to industry standards, Kaizen promotes continuous small improvements, and the 5S System organizes the workplace for enhanced efficiency. Each method aims to optimize workflows, empower employees, and increase customer satisfaction.

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janinebermas222
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13 views3 pages

OM Assignment

The document outlines various methodologies for improving business processes, including Business Process Re-engineering (BPR), Service Process Redesign (SPR), Benchmarking, Kaizen, and the 5S System. BPR focuses on radical redesign for efficiency, while SPR targets service delivery improvements; Benchmarking compares processes to industry standards, Kaizen promotes continuous small improvements, and the 5S System organizes the workplace for enhanced efficiency. Each method aims to optimize workflows, empower employees, and increase customer satisfaction.

Uploaded by

janinebermas222
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Business Process Re-engineering (BPR)

BPR is a way to completely redesign business processes to make them


much more efficient, effective, and satisfying for customers. It involves
questioning traditional methods and possibly getting rid of unnecessary

BPR can increase productivity by

Simplifying workflows :Removing unnecessary steps and bottlenecks.

Empowering employees: Automating tasks and focusing them on


important work.

Reducing cycle times: Delivering faster results to customers.

2.Service Process Redesign (SPR)

SPR specifically focuses on improving the processes involved in delivering


services. It’s similar to BPR, emphasizing analyzing and redesigning
workflows to enhance efficiency and customer satisfaction. BPR is
broader, covering all business processes, while SPR targets service
delivery.BPR aims for radical change, while SPR may involve smaller
improvements. That’s the difference between the two.

3. Benchmarking

Benchmarking compares your organization’s processes to industry leaders


or best-in-class practices to identify areas for improvement. There are
different types:

Internal Benchmarking- Compares practices within different departments


of your organization.

Competitor Benchmarking-Analyzes how direct competitors achieve


similar results.

Functional Benchmarking- Compares similar functions across different


industries.

Generic Benchmarking- Compares any process against best practices,


regardless of industry.

Benchmarking helps identify the gaps, opportunities and goals of one


businesses.
4.Kaizen

Kaizen is a Japanese philosophy for continuous improvement. It


emphasizes small, gradual changes implemented consistently to achieve
long-term goals.

Kaizen fosters productivity by:

Empowering employees- encouraging staff to identify and suggest


improvements.

Building a culture of improvement-fosters a continuous focus on


optimizing processes.

Minimizing waste-eliminates inefficiencies to optimize resource utilization.

5.The 5S System

1. Seiri (Sort)-separate necessary from unnecessary items.

2. Seiton (Set in Order)-arrange items for easy retrieval and use.

3. Seiso (Shine)-clean and maintain the workplace.

4.Seiketsu (Standardize)-establish consistent practices for organization.

5. Shitsuke (Sustain)-maintain discipline and continuous improvement.

The 5S system promotes efficiency by reducing clutter, improved safety


which promotes a clean and organized environment. It enhanced workflow
.

References:

https://www.epa.gov/sustainability/lean-thinking-and-methods-5s]
(https://www.epa.gov/sustainability/lean-thinking-and-methods-5s))

https://www.ibm.com/consulting/reengineering)

https://community.kissflow.com/t/35h9qtd/creating-a-process)

https://www.apqc.org/blog/what-benchmarking)
https://www.apqc.org/blog/what-benchmarking)

https://kaizen.com/)

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