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The document outlines a new beta support experience using AI to assist users with their inquiries, allowing for feedback on responses. It provides step-by-step instructions for importing data and media from a user's website into Snapchat Ads Manager, emphasizing the importance of adhering to media specifications. The chat also highlights the availability of human support if needed and includes links to relevant resources for further assistance.

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cwikowskipiotrek2011
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3 views

Transcript (1)

The document outlines a new beta support experience using AI to assist users with their inquiries, allowing for feedback on responses. It provides step-by-step instructions for importing data and media from a user's website into Snapchat Ads Manager, emphasizing the importance of adhering to media specifications. The chat also highlights the availability of human support if needed and includes links to relevant resources for further assistance.

Uploaded by

cwikowskipiotrek2011
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Get Support! (17.01.2025, 18:22:27): Welcome to our new beta support experience!

We’re using AI to augment your experience and provide quick and seamless help. The
AI experience in chatbot is designed to avoid incorrect, harmful, or misleading
responses, but it may not always be successful. You can also still get help from a
human!

Talk to our AI assistant as you would a human and use the 👍 and 👎 to give feedback
on your experience and the responses you receive. Your conversation transcript
could be monitored for performance and quality so please refrain from providing
sensitive personal information such as full credit card numbers or passwords.
URL:https://businesshelp.snapchat.com/s/article/Chatbot-Support-Experience-FAQ?
language=en_US
Get Support! (17.01.2025, 18:22:29): To start, please let us know what you need
help with
null (17.01.2025, 18:23:16): Dzień dobry co zrobić żeby móc zimportować ze swojej
strony internetowej?
Get Support! (17.01.2025, 18:23:29): Dzień dobry! Aby zaimportować dane ze swojej
strony internetowej, wykonaj następujące kroki:

- Upewnij się, że masz dostęp do API swojej strony.


- Skonfiguruj odpowiednie ustawienia w swoim koncie reklamowym Snapchat.
- Użyj narzędzi do integracji, aby połączyć swoją stronę z kontem Snapchat.
- Sprawdź dokumentację Snapchat, aby uzyskać szczegółowe instrukcje dotyczące
importu danych.

Jeśli potrzebujesz dalszej pomocy, skontaktuj się z naszym zespołem wsparcia.


Get Support! (17.01.2025, 18:23:30): Button Selections:
👍
👎
null (17.01.2025, 18:24:19): a jak sprawdzić czy ma się dostęp do API
Get Support! (17.01.2025, 18:24:27): No problem, let me connect you to a team
member who will be able to help further!
Get Support! (17.01.2025, 18:24:28): Please hang tight, someone should be with you
in a few minutes
Seya (17.01.2025, 18:24:49): Hey there! Thanks for chatting in. Happy to help!
Seya (17.01.2025, 18:25:48): I understand you're experiencing an issue with your
Snap Pixel, and I'm here to assist. However, please note that we only provide
support in English.
null (17.01.2025, 18:26:13): okej
null (17.01.2025, 18:27:32): How to import from your website? If you could say it
in detail
Seya (17.01.2025, 18:28:25): Great question! Are you asking if you'd like to add a
Pixel event from your website?
null (17.01.2025, 18:29:07): yes
Seya (17.01.2025, 18:30:57): Thank you for confirming.
Seya (17.01.2025, 18:32:13): To implement the Pixel on your website, log in to Ads
Manager, select Pixels from the menu, ensure eligibility per Snap's terms, create
and name your pixel, assign it to ad accounts, retrieve the Pixel Code, paste it
into your site's header template, and pass a user parameter.
Seya (17.01.2025, 18:32:44): You can follow the next step on this link:
https://businesshelp.snapchat.com/s/article/pixel-direct-implementation?
language=en_US
Seya (17.01.2025, 18:35:01): By the way, I’d like to ask which implementation
method you’d prefer to use for Snapchat on your website. We offer various options,
including Ensighten, Google Tag Manager and Shopify.
Seya (17.01.2025, 18:36:40): You can also check this link for your reference:
https://businesshelp.snapchat.com/s/article/pixel-website-install?language=en_US
Seya (17.01.2025, 18:37:23): Are we still connected?
null (17.01.2025, 18:38:05): yes
null (17.01.2025, 18:38:12): Wait please
Seya (17.01.2025, 18:39:02): Great! Sure, feel free to let me know if there’s
anything else I can assist you with.
Seya (17.01.2025, 18:41:27): Are we still in touch?
null (17.01.2025, 18:41:39): YES, WAIT PLEASE
Seya (17.01.2025, 18:42:45): Sure! Do you have any questions about the steps I
provided? I’m here to help.
null (17.01.2025, 18:45:39): Jak zimportować multimedia ze swojej strony
internetowej?
Seya (17.01.2025, 18:46:19): Can you send your question through english language?
null (17.01.2025, 18:46:53): How do I import media from my website?
Seya (17.01.2025, 18:48:50): Thank you! Are you referring to the process of
creating ads?
null (17.01.2025, 18:49:20): yes
Seya (17.01.2025, 18:50:28): Great! To create Snapchat ads, visit Ads Manager at
ads.snapchat.com, log in or sign up, click 'Create Ads', and follow the prompts to
choose your ad type, define your audience, set your budget, and upload your
creative.
Seya (17.01.2025, 18:50:38): Is there anything else that I can help you with?
Seya (17.01.2025, 18:51:52): Are we still connected?
null (17.01.2025, 18:52:42): I want to know how to import media from my website!
because it shows me: Unable to load media from website. The media files on your
site did not meet our specifications, please upload them or select them from the
library
Seya (17.01.2025, 18:53:31): I understand your frustration. Could you please send a
screenshot of the error you’re encountering?
null (17.01.2025, 18:54:20): okay wait
Seya (17.01.2025, 18:55:30): Sure.
Seya (17.01.2025, 18:58:26): Thank you for sending the screenshot, One moment give
me 2-4 minutes to check.
Seya (17.01.2025, 19:00:16): Could you also confirm when you attempted to import
your media into Ads Manager?
Seya (17.01.2025, 19:01:38): What I mean is, where you trying to import your media
within Ads Manager based on the screenshot you provided?
null (17.01.2025, 19:02:53): Well, for your Snapchat ad.
Seya (17.01.2025, 19:04:24): I see. Could you please resend the screenshot of the
full page showing the error you're receiving so I can investigate the root cause?
null (17.01.2025, 19:05:02): okay
Seya (17.01.2025, 19:06:23): Thank you, While I'm waiting did you know? Snapchat
reaches 90% of the 13- to 24-year-old population and 75% of the 13- to 34-year-old
population in over 20 countries.
Seya (17.01.2025, 19:06:23): (Source: Snap Inc. internal data Q1 2023. Penetration
calculated as monthly active users (MAU) divided by 2021 population estimates per
the 2022 United Nations World Population Prospects.)
Seya (17.01.2025, 19:10:45): Thank you, In regards to your concern please ensure
your media files match Snapchat's required formats and sizes, then try uploading
them directly in the Ads Manager. You can check this article Single Image or Video
Specifications https://businesshelp.snapchat.com/s/article/top-snap-specs?
language=en_US for your reference.
Seya (17.01.2025, 19:12:34): Is there anything else that I can help you with?
null (17.01.2025, 19:13:04): no, thanks, bye
Seya (17.01.2025, 19:13:37): You're welcome, I will have to end this chat for now.
Feel free to contact us again should you have any other inquiries. Have a good one!

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