TDCX Project Home | Flash Hire Assessment Guide

Flash Hire System Login:

• A system-generated email will be sent to you upon successful enrollment.
• Check your inbox or spam messages with the email coming from the Flash System:

• Follow the instructions on the system generated email or:

o >>CLICK ME<< (Direct Link to Flash Hire Website: https://hire.tdcx.app/candidate-
login/?email=YWljYXQyMDA5QHlhaG9vLmNvbQ==&otp=NDMzOTY3)
o Click “Back to Login”
o Input your email address (Email address MUST be the one provided upon application/during
recruitment interview)
o Click “GET my OTP”
o Get OTP from personal email inbox, then input provided OTP in Flash Hire Website to GET
STARTED
• Follow the instructions which will enable you to successfully login and begin the assessment.

Important Reminders:
• Retake is NOT allowed for Self-Introduction, Motivational Fit, Customer Focus, Case Study 1 & 2.
• Candidates need a valid ID & a video capable device in the test
• Test items will measure your Comprehension, Critical Thinking & Problem-solving skills.

Assessment Proper:

• Manage your time well in understanding the questions and providing best responses

• UNDERSTAND EACH QUESTION CAREFULLY. Do not use your own judgment or experiences in answering
the questions. Identify the issue / main concern of the customer first.

Note: Should you encounter any errors in Flash, refrain from refreshing/reloading the page, instead, click the Flash Hire logo that
can be seen on the upper left corner of the screen. This will route you to your home page then you just need to click the resume
button.

Please do not hesitate to utilize the support links also provided in the email should you require further assistance:

For additional support incase of any technical concerns or additional Flash Hire related concerns please submit to our
Candidate Support Form: TDCX | ON-X Candidate Support Form. Our team will reach out to you within 24 hours.
Flash Hire Parameters:

English Language Test (CEFR) | Passing Rate: B2

• 10 Questions in Total
• Test the Customer Service skills/knowledge of the respondent

Self-Introduction | Passing Rate: 60%

• 1 Question
• Requires Video Recording with Audio
• Requires that a valid government ID be presented for at least 5 seconds
• Give clear & comprehensive response to provided question

Motivational Fit | Passing Rate: 60%

• 4 Questions in Total
• Requires Video Recording with Audio
• Give clear & comprehensive response to provided question with regards to your commitment, motivation &
previous experience

Typing Test | Passing Rate: WPM: 40 | Accuracy: 90%

• Standard test to measure respondents typing speed and accuracy

Customer Focus | Rate: 80%

• 15 Questions in Total
• Multiple Choice
• Client Specific assessment designed to assess your comprehension, problem solving and analytical skills
• HIGHLY RECOMMENDED THAT ARTICLES BELOW BE REVIEWED BEFORE STARTING!

Topics to Review
Rebook Cancelled Reservation
Guest Cancellation
How to alter a reservation
What to do if a Host isn’t
responding
Rebooking and Refund Policy
Booking for friends and family Search & review the articles under the
corresponding topics provided as these will be
Why we require a profile
instrumental for your success in the
How to change a reservation assessment
during a trip
Change the dates of your
reservation
If your Host cancels your
reservation Click the image to access the
link!
Cleaning fees
Getting charged for damage
How to handle a bad review https://www.airbnb.com/help
Case Study 1 | Rate: 80%

• 5 Questions in Total
• Multiple Choice
• Client Specific assessment designed to assess your comprehension, problem solving and analytical skills
• HIGHLY RECOMMENDED THAT ARTICLE BELOW BE REVIEWED BEFORE STARTING!

Topic to Review Review the article provided as this will be

https://www.airbnb.com/help/article/2894 instrumental for your success in the
Ground rules for guests assessment

Case Study 2 | Rate: 80%

• 1 Question
• Requires Video Recording with Audio
• Client Specific assessment designed to assess your comprehension, problem solving and analytical skills
• HIGHLY RECOMMENDED THAT ARTICLE BELOW BE REVIEWED BEFORE STARTING!

Topic to Review Review the article provided as this will be

https://www.airbnb.com/help/article/2673 instrumental for your success in the
assessment
Airbnb's Reviews Policy

Case Study 2 | How you will be evaluated

As this is a client specific account, below are some of the desired factors that will be taken into consideration by the
facilitators upon rating and review of your Case Study 2

• Call Flow
o Overall Flow of the call / conversation
• Communication Skills
o How effectively you communicate and relay details to the customer
o Its also important to not sound robotic or as if you are reading off a script
• Empathy Skills/Statement
o How effectively you show empathy and understanding to the customer with regards to his concern
• Comprehension Skills
o How effectively you comprehend / understand the concern raised by the customer
• Problem Solving Skills
o How effectively you provide the correct and accurate solution and information needed by the
customer which also aligns with the policy of the account
• Technical Skills
o How effectively you utilize the article/ help center link provided

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Note: This assessment DOES NOT permit any retakes under any circumstances. Therefore, please make sure that
device used meets the requirements (Laptop/Desktop with camera & audio). Also, please make sure to utilize the
resources provide to you.

GOOD LUCK!