Unleashing impossible

outcomes

Discover the enterprise AI decisioning and

workflow automation platform

Pegasystems | 2024
© 2024 Pegasystems Inc. CONFIDENTIAL
Why Pega
Pega is the enterprise AI decisioning and workflow automation platform
We’ve built our scalable and flexible architecture to help to help the world’s leading enterprises meet today’s customer demands while
continuously transforming for tomorrow.

With 40+ years of experience in harnessing, understanding, and leveraging AI responsibly, we help clients from across Communications
Service Providers, Financial Services, Government, Healthcare & Life Sciences, Insurance, Manufacturing, and Consumer Services apply
AI to decisioning and automation to operationalize agility and change the way businesses operate.

GLOBAL IMPACT MASSIVE SCALE POWERFUL FLEXIBILITY CLOUD RELIABILITY

Pega automates the mission-critical Pega is built for enterprise-scale Pega is committed to delivering the Pega Cloud, based on AWS
decisions and workflows that our automation and decisioning. Our most powerful as-a-Service architecture, architecture and GCP, offers clients
clients’ customers depend on – literally outcome-first business architecture so clients have the flexibility needed to a wide choice. Our enterprise-grade
improving the lives of hundreds of and patented approach to drive value from generative AI while cloud services enables reliable,
millions of people world-wide every managing variations across an adhering to standards, security and scalable and secure Pega solutions,
single day. organization set us apart. privacy protocols, etc. and up-to-date services.

Pega Platform™ Center-out™ and Scalable software Pega GenAI™ Pega Cloud

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Unlock business-transforming outcomes
with Pega’s enterprise AI decisioning and workflow automation platform

We’re architected differently to optimize decisions and processes in real-time

Personalize Automate Streamline

Engagement Customer Service Operations

£100M PROFIT INCREASE 3 MINUTE REDUCTION 30% EFFICIENCY GAINS

in a single market from 3x in average handle time across 10K across 300+ processes and
higher offer acceptance agents and 100 service processes over 32K employees

Powering always-on customer engagement Transforming claims operations and experiences Lloyds Banking Group transforms with speed and agility
with Pega with Pega with Pega

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Pega’s technology difference
Architected to unlock real-time optimization

Consistent experiences Reuse & specialization Real-time decisioning

across channels & systems across business areas & automation
with Pega’s Center-out with Pega’s patented with Pega’s unified platform
business architecture Situational Layer Cake and real-time AI

Automate across systems and channels Manage variations and adapt Drive empathetic, customer-relevant
to streamline the total experience instantly for continuous innovation engagement and optimize processes

Enterprise scalability, governance, and transparency

with Pega’s enterprise-grade low-code platform, App Factory, and Process Fabric

Accelerate workflow and app design, development, and delivery to drive enterprise-wide innovation

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The Pega Process Mining difference
Get visibility into your processes and transform workflows with AI-driven process mining

Easy-to-use solution Data-driven insights Big data architecture

for both business and IT users to for process excellence that scales confidently
root out inefficiencies without deep with Pega Process Mining’s deep To give you a robust solution
technical knowledge capabilities in AI, analysis, and designed for enterprise process
visualization analysis and optimization

Easy and straightforward Pega AI-driven root cause analysis, Analyze millions of process instances
connector and out-of-the box analyses simulation, reporting, & monitoring across BUs, geos, and products

Transform your Pega applications

with Process Mining’s seamless connection to the Pega Platform

Understand your processes and improve your Pega applications, all within a single solution

Learn more about Pega’ process Mining at pega.com/products/platform/process-mining 5

AI is changing everything
Starting with how you unlock business-transforming outcomes

Do more with Pega Infinity 24.1

Redefine what’s possible across customer engagement, service, and operations

Customers Service Sellers Marketers Operations Developers

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Do more with Pega GenAI™
throughout the enterprise workflow lifecycle

Design more Deliver more Do more

Pega GenAI Knowledge Buddy™

AI Workflow Builder Enterprise Generative AI Interactive Demo Pega GenAI Knowledge Analyze™

Pega GenAI Blueprint™ Pega GenAI™ Pega GenAI Knowledge Automate™

AI knowledge assistant for the enterprise

Pega Knowledge Buddy™

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Analysts recognize
Real-Time Interaction Management
Pega as a leader Forrester

for our enterprise AI Customer Service Solutions

decisioning and workflow Forrester
automation platform
CRM Customer Engagement Center
Gartner

Robotic Process Automation

Forrester

Core CRM Solutions

Forrester

Sales Force Automation

Gartner

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Trusted by the world’s leading brands
Many of the biggest names in business and government rely on Pega’s enterprise platform, including:

10 / 10 11 / 20 18 / 20 10 / 10 20
of the top of the top of the top of the top of the world’s
healthcare payers insurance companies global banks telecom companies largest governments

Supporting our people Supporting our community

To us #LifeAtPega means a safe, respectful work environment that Our social impact program, PegaCares, partners with non-profit
supports our employees and their families. To help everyone be their organizations around the world focused on women and girls in technology,
best at work and at home, we offer robust programs focused on: education and youth development, and environmental sustainability.

100 350
volunteer projects completed in 2023 charities supported in 2023

27,000+ 2 days
trees planted since 2021 for each of volunteer time off given to
Pega employee & new hire every year each Pega employee annually

Learn more about Pega’s initiatives at pega.com/impact

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Culture @ Pega Our values are what we stand for as individuals and what we expect
from each other
Our Success behaviors are how we perform our jobs and how we
behave towards clients, colleagues and team.

INNOVATIVE INCLUSIVE PASSIONATE

We are visionaries, challenging ourselves We can achieve more together. We We love what we do for our clients, and it
and the status quo to better transform our encourage diverse thinking and shows!
clients' organisations for their customers. collaboration for better outcomes for all.

ENGAGING GENUINE ADAPTABLE

We actively listen and continuously learn. Integrity and authenticity are central to our Business and technology are constantly
We are collaborative thought leaders work. The trust of our clients and the changing. So, in everything we do, we Build
focused on bringing ONE PEGA to our communities around us make us who we for Change®
clients. are.

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