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OJT - Assessment Questions

Questions:
1. What is the main goal of a kick-off call?

A) Introduce team members to the client.

B) Define the project's scope.

C) Align goals and establish clear expectations.

D) Close the deal with the client.

Answer: C) Align goals and establish clear expectations.

2. What are the pre-requisites for a successful kick-off call?

A) Sharing post-meeting action items.

B) Sending out invitations to stakeholders.

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C) Reviewing the client's background and needs.

D) Preparing the final project deliverables.

Answer: C) Reviewing the client's background and needs.

3. What are the dos and don'ts during a kick-off call?

A) Do start the meeting without all attendees present.

B) Don't be transparent about project challenges.

C) Do encourage active participation from all attendees.

D) Don't prepare a list of questions for the client.

Answer: C) Do encourage active participation from all attendees.

4. What access does the client have to the Job postings module in Ceipal Database?

A) Full access to all job postings and applicant profiles.

B) Access to view only the status of applicants for a particular job.

C) Limited access to the Job postings module only.

D) Access to all active and inactive positions.

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Answer: C) Limited access to the Job postings module only. (They will only be able to access the information there.)

5. What level of access does the user have to applicant profiles in the pipeline or submitted?

A) Full access to all applicant profiles in the pipeline or submitted.

B) Limited access to view only the status of applicants for a particular job.

C) Ability to rate and add notes to applicant profiles in the pipeline or submitted.

D) No access to applicant profiles in the pipeline or submitted.

Answer: B) Limited access to view only the status of applicants for a particular job in the pipeline or submission
record.

6. What happens to the user's account once the services are terminated or put on hold?

A) The user's account will be deactivated permanently.

B) The user will have access to the reports module upon service termination.

C) The recruitment manager will update the user's account information on the sheet.

D) The user will retain access to the internal database.

Answer: A) The user's account will be deactivated once the services are terminated/put on hold.

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7. Which of the following is an example of a high urgency task?

A) Providing candidates for top priority requirement projects or if a position has a turnaround
time of less than or equal to 8 hours.

B) Connecting with folks on Linkedin.

C) Doing thorough market research.

D) Making changes to the existing process.

Answer: A) Providing candidates for top priority requirement projects or if a position has a turnaround time of less
than or equal to 8 hours.

8. What is a characteristic of low urgency activities?

A) Activities without a set deadline.

B) Tasks with clear consequences for not taking action.

C) Working on the important tasks in the first half of your day.

D) Breaking down important tasks into manageable actions.

Answer: A) Activities without a set deadline.

9. What kind of positions fall under the "Requisitions that have fewer margins" category?

A) Positions with a high level of profitability.

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B) Positions where we have worked in the past but have not made any success.

C) Positions where the customer has provided prompt feedback.

D) Positions with a significant number of candidate profiles.

Answer: B) Positions where we have worked in the past but have not made any success.

10. Who is responsible for approving the job postings for their respective TMs?

A) TLs and Specialists

B) Concerned POCs

C) The assigned supervisor

D) The job board administrator

Answer: A) TLs and Specialists

11. How long will a job posting typically remain live on the job boards?

A) 2 weeks

B) 1 month

C) 1 week

D) 3 days

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Answer: C) 1 week

12. In what situations can multiple jobs of a particular TM be posted on a single job board?

A) Only if there are no other available job slots on other job boards.

B) When there is an urgency to fill multiple positions.

C) Only if the job board allows for such posting arrangements.

D) None of the above.

Answer: B) When there is an urgency to fill multiple positions.

13. What does it mean to "block" a candidate in the Candidate Ownership Process?

A) The candidate's resume is temporarily removed from the database.

B) The candidate is unavailable for the job market.

C) The candidate has shown interest in a job and is owned by the current team member.

D) The candidate has multiple profiles in the database.

Answer: C) The candidate has shown interest in a job and is owned by the current team member.

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14. How often should random audits on candidates in the database be performed by Leads?

A) Once a week

B) Once a month

C) Every quarter

D) Annually

Answer: B) Once a month

15. What is the validity duration for an interview request in the Candidate Ownership Process?

A) 1 week

B) 2 weeks

C) 1 month

D) 6 months - 1 year

Answer: B) 2 weeks

16. What is a qualified and interested resume for a recruiter?

A) A resume that lists all job experiences without tailoring to a specific job.

B) A resume that includes a wide range of skills and achievements.

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C) A resume that meets job requirements and shows genuine interest in the specific opportunity.

D) A resume that focuses on personal hobbies and interests.

Answer: C) A resume that meets job requirements and shows genuine interest in the specific opportunity.

17. What does a recruiter typically look for in terms of "Key skills" on a resume?

A) A candidate's proficiency in multiple languages.

B) Skills that are relevant to the specific job being recruited for.

C) A candidate's ability to work well with others.

D) Any skills mentioned on the resume without any specific relevance.

Answer: B) Skills that are relevant to the specific job being recruited for.

18. What is a valued quality that recruiters assess regarding job stability?

A) A candidate who has worked in a variety of industries.

B) A candidate who has changed jobs frequently.

C) A candidate who demonstrates commitment to previous employers.

D) A candidate with a long period of unemployment.

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Answer: C) A candidate who demonstrates commitment to previous employers.

19. Where can you find the option to add notes to applicants?

A) In the "Create Task" section under the applicant's profile.

B) In the "Applicants" section of the upper navigation menu.

C) In the "Settings" menu of the applicant's profile.

D) In the "Global Actions" dropdown menu.

Answer: B) In the "Applicants" section of the upper navigation menu.

20. What should you do after filling in the note field when adding notes to an applicant?

A) Click "Save Changes."

B) Click "Submit."

C) Click "Update Note."

D) Click "Save."

Answer: D) Click "Save."

21. How can you create a task for an applicant in Ceipal?

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A) Select "Create Task" from the "Applicants" section in the upper navigation menu.

B) Click on the applicant's profile to find the "Create Task" option.

C) Choose "Create Task" from the "Global Actions" dropdown menu.

D) Go to the "Settings" menu to access the "Create Task" feature.

Answer: C) Choose "Create Task" from the "Global Actions" dropdown menu.

22. What can you do to check if a candidate was placed by a specific client?

A) Contact the candidate directly and ask for their resume.

B) Review online resources like LinkedIn for agency placements.

C) Follow up with the agency to inquire about the candidate's status.

D) Check the candidate's resume for any mention of the client that placed them.

Answer: D) Check the candidate's resume for any mention of the client that placed them.

23. What can be done if the candidate does not provide a clear answer about their placement?

A) Contact the client directly and ask about the candidate's status.

B) Use online resources like job boards and forums to gather information.

C) Ask the candidate for permission to contact their previous employers.

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D) Inquire with other candidates in the same industry.

Answer: B) Use online resources like job boards and forums to gather information.

24. What is the most appropriate course of action to verify if a candidate was placed by an agency?

A) Contact the agency to confirm the placement.

B) Ask the candidate during the interview about their placement.

C) Review the candidate's resume for any relevant information.

D) Use LinkedIn to check if the candidate is associated with any agencies.

Answer: D) Use LinkedIn to check if the candidate is associated with any agencies.

25. What is the first step in the background check process?

A) Reviewing the results of the background check.

B) Conducting the background check.

C) Obtaining the candidate's consent.

D) Collecting information from the candidate.

Answer: C) Obtaining the candidate's consent.

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26. What type of information is collected from the candidate for the background check?

A) Criminal history details.

B) Employment and education verification.

C) Full name, date of birth, and Social Security number.

D) Credit check and drug test results.

Answer: C) Full name, date of birth, and Social Security number.

27. What determines whether additional checks like credit checks or drug tests are conducted during the
background check process?

A) The candidate's willingness to undergo additional checks.

B) The position the candidate is applying for.

C) The client's decision after reviewing the initial background check results.

D) The availability of the Corporate Screening and ADP portal.

Answer: B) The position the candidate is applying for. (Depending on the position)

28. What is the purpose of the communication process mentioned in the document?

A) To provide training to TM, Specialist, TL, and Manager levels.

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B) To develop a communication process for progress updates with the client.

C) To create a monthly report on customer progress.

D) To communicate daily plans with the team.

Answer: B) To develop a communication process for progress updates with the client.

29. How often should the TM discuss progress, concerns, and challenges with the customer?

A) Daily, weekly, biweekly, or monthly basis.

B) Only on a weekly basis.

C) Only when there are challenges.

D) Monthly basis.

Answer: A) Daily, weekly, biweekly, or monthly basis.

30. What method can be used for communication with the client?

A) Google sheet or excel spreadsheet.

B) Written letters via mail.

C) Emails, Google Meet, Teams, Sharepoint, or Vonage.

D) Phone calls only.

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Answer: C) Emails, Google Meet, Teams, Sharepoint, or Vonage.

31. Who should be copied in the emails sent to the client by the TM?

A) Specialist or TL.

B) Manager and CSM.

C) TMAD sheet.

D) PSD Leadership.

Answer: A) Specialist or TL.

32. What should the TM do to increase transparency and visibility of daily progress with the client?

A) Send daily updates via email only.

B) Create a google sheet or excel spreadsheet.

C) Make daily phone calls.

D) Document conversations on Ceipal.

Answer: B) Create a google sheet or excel spreadsheet.

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33. What is the responsibility of the Manager regarding the TMAD sheet?

A) Document daily, weekly, biweekly, and monthly conversations on Ceipal.

B) Share a monthly report with CSM on customer progress.

C) Mark the account health on the TMAD sheet in real-time.

D) Prepare a report with identified problems and solutions.

Answer: C) Mark the account health on the TMAD sheet in real-time.

34. Which client service level indicates a critical situation?

A) Medium

B) High

C) Low

D) Critical

Answer: D) Critical

35. What are some examples of situations that fall under the "High" client service level?

A) Good requirement flow and active communication.

B) Low number of requisitions and below-average client ratings.

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C) Average communication and resume flow.

D) Client complaints about services and inability to secure placements.

Answer: D) Client complaints about services and inability to secure placements.

36. Which client service level indicates that the team member has ample requirements to work with and is
able to submit resumes on time?

A) Critical

B) High

C) Low

D) Medium

Answer: C) Low

37. What is the team member's time duration to submit a resume for cleared positions?

A) Within 4-8 hours

B) Within 8-16 hours

C) Within 24 hours

D) Within 2-3 days

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Answer: B) Within 8-16 hours

38. Which client service level indicates average communication and average client ratings?

A) High

B) Low

C) Critical

D) Medium

Answer: D) Medium

39. In which client service level, the team member may face challenges such as old/repetitive requirements
and less or no communication from the client?

A) High

B) Critical

C) Medium

D) Low

Answer: A) High

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40. What is the criteria for marking an account as "Green"?

A) Customer rates 8 or above for CSR and PSR during QM.

B) Customer rates 6 to 7 for CSR and PSR during QM.

C) Customer rates below 6 for CSR and PSR during QM.

D) Customer wants to terminate/pause the services.

Answer: A) Customer rates 8 or above for CSR and PSR during QM.

41. What are some indicators of an "Amber" account?

A) Good requirement flow and active communication.

B) Low number of requisitions and delayed payments.

C) No placements for the last 3 months and lack of communication.

D) Average communication and minor client concerns.

Answer: D) Average communication and minor client concerns.

42. Which of the following is a red flag indicating a struggling account?

A) Active communication and timely payments.

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B) No requisitions to work on and lack of interest in submitted candidates.

C) Good requirement flow and successful placements.

D) No placements on a regular basis and unqualified candidates.

Answer: B) No requisitions to work on and lack of interest in submitted candidates.

43. Who is responsible for identifying struggling accounts and discussing them with the delivery team?

A) CSM

B) TL

C) Manager

D) Resource

Answer: A) CSM

44. What is a red flag indicating a potential termination?

A) Regular placements and customer responsiveness.

B) Not meeting customer expectations for resume submissions.

C) Qualified and interested candidates meeting customer standards.

D) Prompt customer response to submissions.

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Answer: B) Not meeting customer expectations for resume submissions.

45. What process change has been implemented for account health check?

A) Weekly Ceipal report generation by CSM TL.

B) Monthly meetings between CSM Lead and managers.

C) Documenting struggling accounts for weekly discussions.

D) Customer analysis on RPO customer termination.

Answer: A) Weekly Ceipal report generation by CSM TL.

46. Which account health status indicates a good requirement flow and successful placements?

A) Green

B) Amber

C) Red

D) Critical

Answer: A) Green

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47. What is a red flag indicating a lack of customer interest in candidates submitted?

A) No placements for the last 3 months

B) Average communication and minor client concerns

C) Good requirement flow and active communication

D) Low workflow and communication challenges

Answer: A) No placements for the last 3 months

48. Who marks the account as "Amber" based on customer ratings and dissatisfaction with services?

A) Delivery Team

B) CSM

C) TL

D) Manager

Answer: B) CSM

49. What is a red flag indicating a lack of communication from the customer's end?

A) Active communication and timely payments

B) No requisitions to work on and lack of interest in submitted candidates

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C) Good requirement flow and successful placements

D) Less or no communication at all

Answer: D) Less or no communication at all

50. What action is taken for an "Amber" account based on customer dissatisfaction?

A) Terminate the services immediately

B) Take action according to the customer's needs

C) Mark the account as green and continue services

D) Increase the number of requisitions for the account

Answer: B) Take action according to the customer's needs

51. Who discusses the health of accounts during DT Leadership Calls?

A) CSM

B) TL

C) Manager

D) Delivery Team

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Answer: D) Delivery Team

52. What is a red flag indicating delayed payments?

A) Active communication and timely payments

B) Low number of requisitions and delayed payments

C) No placements for the last 3 months

D) Good requirement flow and successful placements

Answer: B) Low number of requisitions and delayed payments

53. What is a green account indicator related to communication?

A) Active communication and timely payments

B) Average communication and minor client concerns

C) Less or no communication at all

D) Good requirement flow and successful placements

Answer: A) Active communication and timely payments

54. Who is responsible for connecting with the delivery team to discuss critical/red or yellow accounts?

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A) TL

B) Manager

C) CSM

D) Resource

Answer: C) CSM

55. When does the BD Team introduce the Acct. Mgmt. Team (AM Team) to the customer?

A) During the Kick-Off Meeting

B) 2-week BD Email Introduction & Meeting Setup

C) AM Prep Call with Delivery Team

D) 3-week Review with the Customer

Answer: B) 2-week BD Email Introduction & Meeting Setup

56. What is the purpose of the 3-week Review with the Customer conducted by the AM Team?

A) Gather feedback from the customer

B) Share the Delivery Team's VAS presentation with the customer

C) Discuss account health and make VAS recommendations

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D) Conduct monthly sync up calls with the customer

Answer: A) Gather feedback from the customer

57. When does the Delivery Team discuss the VAS in detail with the customer?

A) During the Kick-Off Meeting

B) AM Prep Call with Delivery Team

C) 3-week Review with the Customer

D) 4-8 week VAS Discussion with the Customer

Answer: D) 4-8 week VAS Discussion with the Customer

58. Who makes the decision about the timeline for VAS discussion with the customer?

A) Delivery Team Manager

B) BD Team

C) Account Management Team

D) Customer POCs

Answer: A) Delivery Team Manager

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59. Under what circumstances can the exception be made to NOT present the VAS to the customer?

A) Lack of enough work and major concerns with the account

B) Busy customer team with RFXs/Requisitions

C) Customer has a well-defined plan with no flexibility in process

D) All of the above

Answer: D) All of the above

60. Which team sends the completed VAS presentation to the Account Management Team?

A) BD Team

B) Delivery Team

C) Customer POCs

D) AM Team

Answer: B) Delivery Team

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