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XYZ Helpdesk requires a ticket management application for employees to raise tickets. The application will utilize HashMaps to store ticket categories and ticket details, with functionalities including displaying a menu, accepting user input for ticket details, and generating a ticket number using Math.random(). Additionally, a JUnit test case for the ticket-raising functionality must be created, and various classes are outlined for the user interface, data transfer objects, service layer, data access, and utility operations.

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19 views3 pages

New Text Document

XYZ Helpdesk requires a ticket management application for employees to raise tickets. The application will utilize HashMaps to store ticket categories and ticket details, with functionalities including displaying a menu, accepting user input for ticket details, and generating a ticket number using Math.random(). Additionally, a JUnit test case for the ticket-raising functionality must be created, and various classes are outlined for the user interface, data transfer objects, service layer, data access, and utility operations.

Uploaded by

Suresh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Ticket Management System

Problem Statement
XYZ Helpdesk needs an application for ticket management. This application is for
raising tickets ( by the employee ) . Other functionalities are out of scope.
Consider one HashMap TicketCategory Which contain categoryId as key and
categoryName as value ;
Consider another HashMap TicketLog which will store the Ticket Details (ticket No
as key and Ticket Object as value )

Note : Use Math.random method to generate the TicketNo

1. Display appropriate menu


This functionality starts with displaying "Welcome to ITIMD Help Desk".
It should display following Menu.
1. Raise a Ticket
2. Exit from the system

1. Employee : Raise a Ticket


Marks [60]
This functionality involves accepting details from the user and adding into
TicketLog Map.
Ticket category ( should be an existing one.).Ticket description ( must be
entered ).
Ticket priority ( must be either low/medium/high ). Ticket status should be set to
“New”.

After adding the ticket details, display the following messages


Ticket number <generated_ticket_no> logged sucessfully at <date and time>.
Date and Time should be current date and time.
Plese refer below screen shot(Category should come from Ticket_Category table
)

• Marks Distribution:
Selecting ticket category from ticketCategory and displaying it on console using
DAO + service layer 17
Accepting the user details and generating the ticketNo using Math.random() method
13
Inserting the accepted user details in HashMap 10
Presentation 10
Service and Bean 10
Total 60

2. Exit
When employee selects this option, user should be able to quit from application.
[3 Marks]

3. Write JUNIT test case for “raise a ticket functionality” of TicketDAOImpl


class

Marks[7]

Classes to be created

com.cg.tms.ui // package containing main class


class MainUI{
public static void main(// to display the menu and accept the details from user
// create object for service class and execute the respective methods
}
com.cg.tms.dto //package containing all beans

public class TicketCategory{

private String ticketCategoryId;


private String categoryName;
// getter, setter,toString & constructor
}

public class TicketBean{


private String ticketNo;
private String ticketCategoryId;
private String ticketDescription;
private String ticketPriority;
private String ticketStatus;
private String itimdComments;

// getter, setter,toString & constructor


}

com.cg.tms.service // package with service layer class

public interface TicketService {

boolean raiseNewTicket(TicketBean ticketBean);


List<TicketCategory>listTicketCategory();

public class TicketServiceImpl implements TicketService{ …….. }

com.cg.tms.dao -// package containing data access class to perform database


operations.

public interface TicketDAO {


boolean raiseNewTicket(TicketBean ticketBean);
List<TicketCategory>listTicketCategory();
}
public class TicketDAOImpl implements TicketDAO{
……………

}
com.cg.tms.util -// package containing data access class to perform
utilityoperations

public class Util{


private static Map<String, String> ticketCategory=new HashMap<String, String>();
public static Map<String,String> getTicketCategoryEntries(){
ticketCategory.put("tc001","software installation");
ticketCategory.put("tc002","mailbox creation");
ticketCategory.put("tc003","mailbox issues");

return ticketCategory;
}
}
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