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Workflow Service Containers Will Not Start: oracle.jms.AQjmsException: JMS-120: Dequeue failed (Doc ID To Bottom
1050892.1)

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Type:
PROBLEM
Status:
PUBLISHED
Last Major
Jun 18, 2019
APPLIES TO: Update:
Sep 1, 2024
Last Update:

Oracle Workflow - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]

Information in this document applies to any platform.
Related Products
Oracle Workflow
Oracle Workflow

SYMPTOMS Information Centers

Information Center: E-Business
Suite Oracle Workflow (WF)
[1320509.2]
The Workflow Service Container logs shows error:

oracle.jms.AQjmsException: JMS-120: Dequeue failed Document References

at oracle.jms.AQjmsError.throwEx(AQjmsError.java:233) No References available for
at oracle.jms.AQjmsConsumer.dequeue(AQjmsConsumer.java:1424) this document.
at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:692)
at oracle.jms.AQjmsConsumer.receive(AQjmsConsumer.java:629)
Recently Viewed
at oracle.apps.fnd.wf.bes.ControlListener.run(ControlListener.java:74)
ORA-09925: Unable to
Monitoring failed this iteration -> oracle.apps.fnd.cp.gsc.ProcessorException: Could not start automatic component -> create Audit Trail File Linux-
oracle.apps.fnd.cp.gsc.server.GenericSvcComponentEOException: ORA-20002: 3825: Error '-24033 - ORA-24033: no x86_64 Error: 30: Read-only
File System [2643988.1]
recipients for message' encountered during execution of Rule function 'WF_RULE.ERROR_RULE' for event
'oracle.apps.fnd.cp.gsc.SvcComponent.start' with key 'SVC:15/JAN/2010'. SRDC - ORA-27300, ORA-
27301, ORA-27302 Issues:
FUNCTION_NAME=WF_EVENT_OJMSTEXT_QH.enqueue() Checklist of Evidence to
Supply for Version 11g and
Greater [2245785.1]
CHANGES Troubleshooting ORA-27300
ORA-27301 ORA-27302
Errors [579365.1]
Payroll patch 9204430 was applied which revoked DBA role from the APPS user by running script:
Oracle Gateway Connection
$AD_TOP/patch/115/sql/adrevdba.sql. To Sql Server Fails With Ora-
28500 Error When a Firewall
is in Place [1402619.1]
CAUSE
Oracle Support: Get
Proactive! [432.1]
Show More
The APPS user do not have the privilege to execute the SYS.DBMS_AQIN package.

The following error is thrown when run describe from the apps schema sys.dbms_aqin.

sqlplus apps/apps_pw

desc sys.dbms_aqin

ERROR:
ORA-04043: object sys.dbms_aqin does not exist

SOLUTION

1. Grant AQ_ADMINISTRATOR_ROLE to APPS which includes execute privilege on DBMS_AQIN.

sqlplus <apps_user>/<apps_pw> @$AD_TOP/patch/115/sql/adgrnaq.sql <system_pw> <apps_user> <apps_pw>

Example

sqlplus apps/apps @$AD_TOP/patch/115/sql/adgrnaq.sql manager apps apps

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7/10/24, 14:18 Document 1050892.1

2. Confirm AQ_ADMINISTRATOR_ROLE is granted to APPS as BOTH ADMIN and DEFAULT.

This is the result for R12.1. Some roles are not in 11.5.x. The APPS user need to always have the
DEFAULT profile. Do not revoke DEFAULT from the APPS User.

select * from DBA_ROLE_PRIVS where grantee='APPS';

GRANTEE GRANTED_ROLE ADM DEF

APPS RESOURCE NO YES

APPS CONNECT NO YES

APPS HR_REPORTING_USE YES YES

APPS CTXAPP NO YES

APPS OWS_STANDARD_ROLE NO YES

APPS WEBDB_DEVELOPER NO YES

APPS APPS_CONNECT NO YES

APPS JAVASYSPRIV NO YES

APPS HR_SECURE_USER YES YES

APPS AQ_ADMINISTRATOR_ROLE YES YES

3. Give the Default profile to the APPS user if it has been revoked.

alter user APPS default role ALL;

4. Shutdown and restart the Concurrent Manager.

11.5.x

cd $COMMON_TOP/admin/scripts/$CONTEXT_NAME

12.x

cd $ADMIN_SCRIPTS_HOME

sh adcmctl.sh stop apps/apps_pw

sh adcmctl.sh start apps/apps_pw

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Related
Products
Oracle E-Business Suite > Applications Technology > Integration > Oracle Workflow
Oracle E-Business Suite > Applications Technology > Integration > Oracle Workflow

Keywords
AQ_ADMINISTRATOR_ROLE; CONTROLLISTENER.JAVA; DBMS_AQIN; ORACLE.JMS.AQJMSEXCEPTION
Errors
ORA-20002; ORA-24033; ORA-4043

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