Supplier Portal Duo Multifactor Authentication

Registration Instructions
Action required AFTER January 14th 2024

Contents
Step 1: Initiate a password reset. ...................................................................................................... 1
Step 2: Decide which device you will use for Duo authentication. ..................................................... 3
Step 3: Click Start setup to initiate the Duo account setup. ................................................................ 4
Step 4: Select which type of device is being used ............................................................................... 5
Step 5: Registration with a mobile phone.......................................................................................... 5
Step 6: Select the phone type. ........................................................................................................... 6
Step 7: Complete the Duo installation................................................................................................ 6
Step 8: Activate a Duo account for the Supplier Portal. ...................................................................... 6
Step 9: A new Duo account is created. ............................................................................................... 7
Step 10: Select how you would like to receive the verification type.................................................... 8
Step 11: Duo registration without a mobile phone ............................................................................ 9

Step 1: Initiate a password reset.

NOTE: The layout of the supplier portal login page will change after 14th January 2024.
a. Click the Supplier Portal “Login” button.

b. Click “Forgot password?”

 c. Enter your associated Supplier Portal email address and click “Submit”.

NOTE: If you are not an existing supplier portal user, you need to be invited to register first.
Contact your company Supplier Admin or submit a helpdesk ticket.
d. An email from [email protected] will be sent to the entered email address
with further instructions for password reset.
• Check your spam folders if you don’t receive an email.
• If you don’t receive an email after 5 minutes, submit a helpdesk ticket.

The link will expire after 12 hours. If it expires, you will need to repeat these steps and reset
password.

e. Click the link in the email. Enter your new password, per the policy requirements
below, then click the “Submit” Button.
 f. Upon successful acceptance of your new password, navigate to the “My
Applications” section at the bottom of the page. Select the link for “UTAS Supplier
Portal”.

• If you get a “NOT REGISTERED” error message, close your browser, then
relaunch the browser and return to https://suppliers.utc.com.
• DO NOT use any of the links in the brown ribbon across the top of the page.
These will not work for suppliers.utc.com.

g. Once the password has been successfully reset, you will be directed to the supplier
portal login page.

Step 2: Decide which device you will use for Duo authentication.
Note: After successfully logging in to the supplier portal with your new password, the
following Duo prompts from Step 3 onwards will appear on your desktop/laptop/device
used for accessing the system.
 Smartphone/Tablet: This is the preferred authentication method. Begin the installation
of the Duo application based on your operating system and proceed to Step 3. (NOTE:
Re-installation of the application is not required if you are already an active user of Duo.)

Download the apps here

→ App for Duo Mobile for Android
→ App for Duo Mobile for iOS

Instructions from the Duo website here

→ Duo Mobile for Android Instructions
→ Duo Mobile for iOS Instructions

 Landline: This authentication method supports users receiving a phone call to approve
login. SMS/text messages are not enabled for Duo. Refer to the Duo instructions: Cell
Phones & Landlines.

 Security Key: Security keys should be the chosen method of authentication if a mobile
device, tablet, or landline is unavailable. There are some additional requirements when
using security keys. You should refer to the Duo Security Key instructions for further
information.

Suppliers are expected to source their own security keys. Security keys must be
WebAuthn/FIDO2 security keys. Duo best practices recommend the following:

• Yubico FIDO2 Passwordless Authentication | YubiKey | Yubico

• Feitian FIDO Security Keys | FEITIAN (ftsafe.com)

Step 3: Click Start setup to initiate the Duo account setup.

This screen will appeal after users have successfully logged into the supplier portal with the
new password.
Step 4: Select which type of device is being used
Select from the list, scroll down, and click Submit / Continue.

Step 5: Registration with a mobile phone

NOTE: If you select Landline or Security Key, skip to step 11
Enter the phone number as indicated. Select the checkbox to verify the telephone number;
a green check will appear next to the phone number. Then click the Continue button.
Step 6: Select the phone type.
You will be able to receive your verification code via phone call or text message to proceed.

Step 7: Complete the Duo installation.

If you already have the Duo app installed, click “I have Duo Mobile”.
If not, get the Duo app from the applicable app store. See Step 2. The example below shows
iOS for an iPhone:

Step 8: Activate a Duo account for the Supplier Portal.

If you are not using Duo for another Collins application, you will be prompted with a QR
code to activate a Duo account for the Supplier Portal.
Open the Duo app on your phone.
If you just installed Duo, use the “Use QR Code” button. Follow the prompts to scan the QR
code on the screen using your phone. Otherwise, click the Add button on the phone
app, then “Use QR code”, to scan the QR code on the screen using your phone.

If you just installed Duo, click “Use a QR code”

If Duo was already installed, click the Accounts/Add button, then Use QR code.

NOTE: If you select the “Email me an activation link instead” option, enter an email address
that you can check on your mobile device. You will be sent a special link that you can click to
activate Duo Mobile.

Step 9: A new Duo account is created.

The Duo app will complete the addition of a new account “Collins Aerospace – External”.
Save this name.
On the screen, a green checkmark will appear over the QR code. Click Continue.
Step 10: Select how you would like to receive the verification type.

A Duo prompt will be sent to you. You are now ready to verify your identity and log in to the
supplier portal.
Step 11: Duo registration without a mobile phone
You can register in Duo without a mobile phone. If this is the option you choose, steps 5-10
are not applicable. Follow the instructions on the screen after selecting Landline or Security
Key. You should refer to the Duo online guidance for registration assistance using a landline
or a security key.
 Landline: The number you enter will be added to your Duo account.
 Security Key: Follow the onscreen instructions on how to add the security key.

Refer to the Frequently Asked Questions documents or submit a supplier portal helpdesk
ticket if you need assistance.