Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook Work Readiness Modules

on 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 2

 Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

Acknowledgements
Education Development Center (EDC) would like to thank the staff of the USAID Opportunity 2.0
Program, Philippines local team, and the Technical Education and Skills Development Authority’s
(TESDA) National Institute for Technical Education and Skills Development (NITESD) through its
Curriculum and Training Aids Division (CTADD), whose invaluable insights guided the adaptation of this
curriculum.

Opportunity 2.0 aims to provide opportunities for second-chance education for vulnerable out-of-school
youth (OSY) by collaboratively working with TESDA in strengthening its technical education and training
systems to develop, deliver and monitor workforce readiness and technical-vocational training programs
that will prepare large numbers of out-of-school youth to transition to further education and training,
immediate jobs and self-employment opportunities. In line with this objective, Opportunity 2.0 has
developed the Work Readiness Modules on 21st Century Skills modules which are appropriate for self
directed learning or modular learning delivery.

The 21st Century Skills Curriculum is an adaptation of EDC’s globally recognized Work Ready Now. The
curriculum addresses the TESDA Amended Competency Standards for Basic Competencies Integrating
21st Century Skills which were promulgated on July 9, 2019.

© 2020 Education Development Center, Inc.

This content may not be produced without the permission of Education Development Center or the United States
Agency for International Development.

This curriculum is made possible by the generous support of the American people through the United States
Agency for International Development (USAID). The contents are the responsibility of Education Development
Center, Inc. and do not necessarily reflect the views of USAID or the United States Government.

EDC 43 Foundry Avenue Waltham, MA 02453 Boston | Chicago | New York | Washington, D.C.
Education Development Center (EDC) is a global nonprofit that advances lasting
Contact: [email protected] solutions to improve education, promote health, and expand economic opportunity.

Since 1958, we have been a leader in designing, implementing, and evaluating powerful
Phone: 617-969-7100 and innovative programs in more than 80 countries around the world.

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
Table of Contents

Summary of Learning Outcomes............................................................................................ 5

Module Overview.................................................................................................................. 5
Written Assignments............................................................................................................. 6
Skills Demonstration ............................................................................................................. 6
SESSION 1: Determine Entrepreneurial Mindset..................................................................... 7
Activity 1: Introductory Activity & Pre-Module Learner’s Reflection.........................................
8 Activity 2: The Concept of Business..........................................................................................
11 Activity 3: The Characteristics of an
Entrepreneur................................................................... 16
SESSION 2: Identify Entrepreneurial Practices...................................................................... 26
Activity 4: Quality Assurance in the Workplace........................................................................
27 Activity 5: Cost-Effective Measures in the
Workplace ............................................................. 31
SESSION 3: Review and Assessment..................................................................................... 36
Activity 6: Post-Module Learner’s Reflection ........................................................................... 36
Activity 7: End-of-Module Assessment..................................................................................... 40
Key to Correction................................................................................................................. 44

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
 Module 9: Adopting an Entrepreneurial Mindset in the
Workplace (NC I Level)
A Unit of Competency under Basic Competency on Entrepreneurship

“If opportunity doesn’t knock, build a door.”

- Milton Berle

(Kung hindi kumatok ang swerte at oportunidad, gumawa

ka ng pintuan.)
Unit Code: 400311109
Unit Descriptor: This unit covers the outcomes required to support and internalize
an entrepreneurial mindset and observe basic entrepreneurial practices in the
workplace.

Summary of Learning Outcomes

Upon completion of the module, you will be able to:

✔ L.O. 1 – Determine entrepreneurial mindset

✔ L.O. 2 – Identify entrepreneurial practices

Module Overview

✍Activity 🕒 Recommended Time

 Session 1: Determine entrepreneurial mindset (L.O. 1)
1: Introductory Activity and Pre-Module Learner’s Reflection (10-20 minutes)

2: The Concept of Business 30-60 minutes

3: The Characteristics of an Entrepreneur 90-120 minutes

 Session 2: Identify entrepreneurial practices (L.O. 2)

4: Quality Assurance In the Workplace 45-90 minutes

5: Cost-Effective Measures 45-90 minutes

 Session 3: Review and Assessment

6: Post-Module Learner’s Reflection (15-30 minutes)

7. End of Module Assessment (15-30 minutes)

 Total Time 3 – 7 hours

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
Written Assignments

Please complete all written work in the module. Your skills in this module will be
evaluated through the following outputs:

❑ Fruit Tree with Label and Tree-Business Metaphor (Activity 2)

❑ Self-Assessment on Entrepreneurial Characteristics (Activity 3)

Skills Demonstration

The following activities are intended to help you develop the skill that this module is
written for:

❑ Business Activities (Activity 2)

❑ Work-based Learning Activity - Interviewing a Business Owner (Activity

3) ❑ Quality Standards in the Best Restaurants and Cafeterias (Activity 4)

❑ Being Cost-Conscious at Arya’s Snack House (Activity 5)

❑ My Business Idea (Activity 6)

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SESSION 1: Determine Entrepreneurial Mindset

Performance Criteria:

1.1 Entrepreneurial mindset in the workplace is determined from

enterprise practices and policies

1.2 Entrepreneurial mindset in the workplace is studied and affirmed based

on current enterprise practices

1.3 Clarification from reliable sources is sought regarding

entrepreneurial mindset and corporate culture
  Key Topics and Learning Points 

1. Concept of Business
2. Types of Business Activities
3. Characteristics of an Entrepreneur

✶ The Concept of Business through a Tree Metaphor: Any business is very similar to a
Tree, it has many parts that need to be properly taken care of so that it will flourish
and you reap the fruits as rewards.

✶ Definition of Business and Types of Business Activities: Business’ main intention is to

earn profit. To earn profit, it has to do at least 3 activities – buying, producing and selling.

✶ The Different Characteristics of an Entrepreneur: Most of the characteristics of a

successful business owner/entrepreneur are also good qualities for an employee to
have. As this helps ensure that they are both on the same page in operating the
enterprise.

✶ Interviewing a small business owner: Talking to real life entrepreneurs is one good
activity to development your entrepreneurial mindset, as this provides you with
information about how to build on what you already know to be a better employee.

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

Activity 1: Introductory Activity & Pre-Module Learner’s Reflection

Objectives:

✔ Assess one’s knowledge and experience in adopting entrepreneurial mindset in

the workplace

🕒 Recommended Time: 10-20 minutes

Welcome to Module 9 on Entrepreneurship, entitled Adopting an Entrepreneurial

Mindset in the Workplace for National Certificate Level I!

In this module you will learn to determine entrepreneurial mindset and identify
entrepreneurial practices. You will be introduced to basic entrepreneurship topics like
the concept of business, characteristics of successful entrepreneurs, and the basics of
being entrepreneurial in the workplace such as quality assurance and cost-effective
 measures.

Lastly, you will do a self-assessment, reflecting on what you can do to become more
entrepreneurial in your workplace.

Read the Proverb: “Ang taong masipag sa buhay ay umaani ng tagumpay”. (A person
who is hardworking will reap success). What does it mean? How does this proverb
relate to the quote by Milton Berle at the start of the module, “If opportunity
doesn’t knock, build a door (Kung hindi kumatok ang swerte o oportunidad,
gumawa ka ng pintuan?)

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Pre-Module Learner’s Reflection:

Adopting Entrepreneurial Mindset in the Workplace (NC I Level)
Start-of-Module Skills Check

This is not a test, it is a way for you to see what you already know or do not know about the
topics. You will read a skill that is listed in the left column. Think about yourself and your
experience. Then read the statements across the top. Check the column that best represents
your situation. The results will help you and your teacher know which topics may require more
time, effort and guidance.

Ito ay hindi pagsusulit. Ito ay isang paraan upang malaman mo ang iyong kaalaman, kasanayan
o kakayahan tungkol sa paksang ito. Basahin mo ang mga kaalaman, kasanayan o kakayahan
na nakalista sa kaliwang hanay. Magbalik‐tanaw sa iyong sarili at mga karanasan. Basahin ang
lahat ng mga pangungusap at i‐tsek ang sagot na naaangkop sa iyong sitwasyon. Ang iyong
kasagutan ay magiging gabay mo at ng iyong guro sa pagpapalawak ng iyong kaalaman
tungkol sa paksang ito.
My experience 1 2 3 4
Knowledge, skills and abilities I don’t I have little I have I have a lot
have any experience some of
Kaalaman, kasanayan at kakayahan experience doing this experienc experience
doing this. e doing this.
 doing this
Wala Mayroon Marami
akong akong Mayroon akong
karanasan kaunting akong karanasan
sa karanasan karanasan sa
paggawa sa sa paggawa
nito paggawa paggawa nito
nito nito

Explain the concept of business /

Magpaliwanag ang konsepto ng negosyo

Explain the various components of operating a

business /
Magpaliwanag ang iba’t ibang parte at
mga hakbang sa pangangasiwa ng negosyo

Describe the characteristics of an

entrepreneur / Maglarawan ng isang
entrepreneur

Determine the importance of having an

entrepreneurial mindset in the workplace /
Matukoy ang kahalagahan ng pagkakaroon
ng pang‐negosyanteng kaisipan sa lugar ng
trabaho.

Assess the level of your personal

entrepreneurial characteristics /
Matukoy ang pansariling lebel ng
pagiging negosyante

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
My experience 1 2 3 4
Knowledge, skills and abilities I don’t I have little I have I have a lot
have any experience some of
Kaalaman, kasanayan at kakayahan experience doing this experienc experience
doing this. e doing this.
Mayroon doing this
Wala akong Marami
akong kaunting Mayroon akong
karanasan karanasan akong karanasan
sa sa karanasan sa
paggawa paggawa sa paggawa
nito nito paggawa nito
nito

Determine processes and procedures in

ensuring quality work in the workplace /
Matukoy ang mga proseso at
pamamaraan upang matiyak ang
mahusay na kalidad ng trabaho sa lugar
ng pinagtratrabahuhan

Identify personal attributes that relate

to providing quality customer service /
Matukoy ang personal na katangian na
may kaugnayan sa pagbibigay ng mahusay
na serbisyo sa mga kustomer
 Determine the importance and benefits of
being cost-conscious in the workplace /
Matukoy ang kahalagahan at kainaman ng
pagiging maalam sa mga gastusin sa lugar ng
trabaho

Identify various ways for an employee or

worker to be cost-conscious /
Matukoy ang iba’t ibang paraan upang ang
empleyado o trabahador ay maging maalam sa
mga gastusin

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Activity 2: The Concept of Business

Objectives:

✔ Explain the concept of business

✔ Explain the various components of and steps in operating a business

✔ Determine role in the business

🕒 Recommended Time: 30-60 minutes

🖉 Create a concept map about the word “business”. Write down all the concepts, topics
and words that you think are associated with business
 Business

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🖉 Draw a Fruit Tree you are familiar with (Coconut, Mango, Pomelo) on the space
provided and then label or name different parts of your fruit tree.
 🖉 In the table provided below, write the parts of the tree on the left column and pair it with
key business concepts or skills (right column) that correspond to each of the tree parts.

Tree Parts Business Concepts

Example: Seed Business Idea

Check your answers are similar in the Key to Correction portion at the end of the module.
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Reflect on the what you have drawn and try to answer the following: 1.
Based on your drawings, what do you mean by BUSINESS?

2. Why should a business earn Profit?

3. If you were an employee working in any kind of business, what are the things you will do
to help the company generate profit?

📄 Key Facts 9.1: Definition and Business Activities

A business is….
∙ An activity operated for the purpose of earning a profit by providing a service or a
product.

∙ A set of regular activities conducted by an individual or a group of individuals to

generate profit by fulfilling the needs of other people.

Profit is....
∙ The amount that remains after subtracting the cost of providing the service or product
from the sales income.

∙ Profit is calculated by subtracting total costs/expenses from income

∙ Formula is: Total income – Total expense = Profit

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There are 3 things/activities that are required in all the businesses....

∙ Buying inputs (materials and equipment) – these are the necessary inputs to operate
the business.

∙ Producing (goods or services) – these are various tasks or activities that must be carried
out for the business to produce results

∙ Selling (goods or services) – these are the tasks related to linking the products to the
consumers or customers.

Examples of Business Activities for Fish Retailing Business

Buying inputs Operational activities Selling (Marketing activities)

∙ Fish Supply ∙ Ice ∙ Ice Boxes ∙ Identifying the method of

∙ Cellophane ∙ Apron ∙ Fish Containers communication to clients ∙ Providing

∙ Vehicle Discounts to “Suki”
∙ Masks
rental/transportation ∙ Rental of Fish ∙ Identify seasonal period for
∙ HairNet demand/
Stall ∙ Cellphone Load for sales/promotion
∙ Weighing Scale ∙ Chopping board
communication
∙ Knowing the market price and
∙ Knives
∙ Utilities like Water and Electricity setting the price per kilo
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Let’s Exercise: Business Activities

If you are given a chance to start a business, what will be the activities that you will be doing –
buying inputs, operational activities and selling and marketing activities? You may refer to Key
Facts 9.1 for an example of business activities for a fish retailing business.
Business Type/Industry

Buying Inputs Operational Activities Selling and Marketing

Activities

Sharing is caring

Show your family members your artwork. Discuss with them what your business is, the
process you took in planning out the business activities, and ask for their input and
feedback. Thank them for taking the time to look at your work.

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 Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

Activity 3: The Characteristics of an Entrepreneur

Objectives:

✔ Describe the characteristics of an entrepreneur

✔ Understand how entrepreneurial characteristics can make you a

better employee in the workplace
✔ Assess the level of your personal entrepreneurial characteristic

🕒 Recommended Time: 90-120 minutes

When you think of an entrepreneur, what characteristics come to your mind? Someone
who is easily defeated, or someone who keeps trying, even when facing challenges?
Come up with at least three characteristics of a successful entrepreneur, and write them
here:

Now read the story about Arya, and note which entrepreneurial characteristics she
demonstrates. Then compare your list to the information in Key Facts 9.2

Read the story: Arya – The Young Entrepreneur:

Though Arya never finished primary school, she had big dreams of starting her own
business. Her opportunity for success came when she enrolled in work readiness and
entrepreneurship training programs. During the entrepreneurship training, she learned
different aspects of how to operate a successful business, and was inspired to finally
launch her own business.

Arya started making and selling hot dogs in front of a school. Selling hot dogs seemed to
be a profitable business with little investment. Though she had very little money with
which to start, it was just enough to start small and grow over time.

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 Every day, Arya gets up and prepares her hot dog stall. Hot dogs are popular among the
young and old alike. According to Arya, students on their lunch break represent her
largest customer base. Every day, students flow to Arya’s stall to buy her delicious hot
dogs during lunch time. Then again after school, more students on their way home visit
Arya to catch the last batch of hot dogs.

In the future, Arya plans to increase her business to sell other foods in addition to hot
dogs, like grilled chicken and sandwiches. She hopes to obtain a loan in order to expand
her business in the next three years. Lessons on customer care, time management, and
record keeping helped Arya achieve success, and she knows the importance of paying
attention to details. In addition, Arya has learned to deal with unexpected outcomes,
and how to learn from them to keep improving her business.

Because of her training, Arya now has the motivation, knowledge, confidence, and
discipline to build and expand the business she had always dreamed of creating.

🖉 Based on Arya’s story, write a least 5 entrepreneurial characteristics that she has. You can
refer to Key Facts 9.2 below.

📄 Key Facts 9.2: Characteristics of an Entrepreneur

1. Hard Working: running a business requires a lot of energy and drive. This involves the
ability to work for long hours when necessary.

2. Self-Confident: to succeed, entrepreneurs have to believe in themselves and in their

ability to achieve the goals they have set for themselves.

3. Communicates clearly: an entrepreneur communicates every day with a variety of

different people, including customers, suppliers, and employees. Clear communication –
whether in writing, in person, over the phone or over the internet – is critical to avoiding
challenges in running a business.

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4. Profit-Oriented: interest in generating money is a clear indicator of an entrepreneur’s
suitability for being a business owner. Once profits are generated, the entrepreneur can
make decisions about how the profits can be used – to expand the enterprise or for
personal use.

5. Goal-Oriented: success in business depends upon being able to set realistic goals or
targets and to work with determination to achieve them.

6. Persistent: all businesses, even successful ones, face challenges. Being persistent in
solving a problem is one of the keys to being a successful entrepreneur.

7. Willingness to Learn: an entrepreneur knows he/she does not know everything, and
strives to keep learning and adapting to improve the business. All businesses inevitably
contain failures as well as successes. Recognizing and learning from failures is an essential
characteristic of an entrepreneur.

8. Demonstrates Initiative: research shows that successful entrepreneurs take the initiative
and put themselves in positions where they are personally responsible for success or failure.

9. Willing to Listen: entrepreneurs listen to other people. They value hearing other people’s
ideas and advice. They evaluate others’ advice, and sometimes make improvements to their
businesses using that feedback.

10. Copes with Uncertainty: being an entrepreneur is much more uncertain than
employment. This uncertainty is about sales and turnover, but it often also exists in other
areas such as material delivery and prices, and bank support. An ability to cope with this
uncertainty without becoming too stressed is a necessary trait of being an entrepreneur.

11. Builds on Strengths: successful business people base their work upon the strength(s)
they have, such as manual skills, communication skills, selling skills, organizational skills,
writing skills, knowledge of a particular product or service, knowledge of people in a trade
and ability to make and use a network of contacts.

12. Focuses on Customer Service: Customers are essential for a business to succeed, and
successful business owners put good customer service first. They continually build their
customer base.

13. Reliable and Has Integrity: the qualities of honesty, fair dealing and reliability in terms
of doing what one has promised to do are essential traits of an entrepreneur.

14. Pays Attention to Details: an entrepreneur keeps track of everything related to the
business. This includes managing time well, keeping records of inventory and customers,
and financial management and planning.

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15. Risk-Taker: Entrepreneurs have the ability to take measured or calculated risks. Such
 risks involve working out the likely costs and gains, the chance of success and the belief in
oneself to make the risk pay off.

After reading and reflecting on each of the characteristics, provide your answers to the
following questions:

1. Do you think that any Employee in an organization should also possess these
characteristics of being entrepreneurial? Why or why not?

2. Assess the level of your personal entrepreneurial characteristics by putting the following

emoticons: as Good, as not so good/bad, and nothing to say.

Characteristics Emoticon

Hard Working

Self-Confident

Communicates Clearly

Profit-Oriented

Goal-Oriented

Persistent

Willingness to Learn

Demonstrates Initiative

Willing to Listen

Focuses on Customer Service

Copes with Uncertainty

Builds on Strengths

Reliable and Has Integrity

Pays Attention to Details

Risk-Taker
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3. Which 2-3 characteristics do you think you demonstrate most strongly? Why?

4. Which 1-2 characteristics do you think you most need to improve on? Why?

Let’s Apply: Work-based Learning Activity – Interviewing a Business

Owner
This is a self-learning activity where you will find one real business owner in your community
and arrange an interview by phone. Explain that you want to know what makes a successful
entrepreneur, and would be glad if he/she can share their experience as an entrepreneur, as
well as their advice on how to be a successful entrepreneur, or a good employee in an
entrepreneurial business.

Here are some tips before you go to the interview:

1. Schedule your interview at least 2 weeks in advance. Allow the interviewee to choose
their preferred schedule for the interview.
2. Introduce yourself with confidence.
3. Talk to the owner, like you are having a conversation, like you are interested. 4.
Ask just a few questions. As you talk go from one question to the next. 5. Take
notes of the main points, but do not try to write everything down at once. 6.
Thank them for their time.
Name of the Owner

Name of the Business

Business Type/Industry

Years of Existence of the Business

 Date/Time of Interview

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Questions:
1. How did you get your idea or concept for the business? Was this part of your long-term
career vision?

2. Why do you think you have been successful? What personal qualities or characteristics
have contributed to your success?

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3. What were the biggest initial challenges to starting your business and how did you
overcome them?
 4. Do you think it is helpful for employees to have entrepreneurial characteristics (such as
hard working, willing to learn, etc).? Why or why not?

5. Additional Questions/Follow-up Questions and the Interviewee’s Response

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Sharing is caring

Share the responses and information you got from the interview with one of your family
 members or a close friend and ask them to give you their feedback.

☑ Performance Criteria Checklist

The Performance Criteria Checklist is an opportunity for you to assess your learning
outcomes in the session and know how well you did in doing the activities in this
session. You will speak to your facilitator to:
1. Share your experiences in completing the session
2. Discuss your development and progress towards the intended skills
3. Plan how you will move forward to continue making progress in the module

Conduct a quick self-assessment and answer the table below.

Statements Please check YES if you have
shown or can do the
Did you… statement, NO if you haven’t
shown it or cannot do it yet.

YES NO

1. Explain the concept of business?

2. Explain the various components of operating

a business?

3. Describe the characteristics of an entrepreneur?

4. Determine the importance of having an

entrepreneurial mindset in the
workplace?

5. Assess the level of your personal

entrepreneurial characteristics?

Guide to the Learner and Facilitator’s Discussion:

Topics to discuss during the Learning Check:

1. Parts of the module that were the easiest to answer/do.

2. Parts of the module that were the hardest to answer/do.
3. Parts of the module that need further clarification or explanation.

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4. Additional support needed by the learner from the facilitator.

5. Review and check of the learner’s answers and outputs for the session. 6. Feedback on
the learner’s performance in terms of the following: mastery of content, skills
development, and pace in answering the module.
7. Plans for how the learner will move forward with the module.

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Session 1 – Writing Space
Use this space to complete any of the written assignments above or write
any thoughts or ideas that have come to mind on the topic.
 Congratulations on finishing Session 1 of Module 9!
You are now ready for Session 2!

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

SESSION 2: Identify Entrepreneurial Practices

Performance Criteria:

2.1 Entrepreneurial practices are determined based on enterprise requirements

2.2 Entrepreneurial practices are performed following workplace and client requirements

2.3 Cost-effective measures are complied with reference to workplace best practices

 Key Topics and Learning Points 

1. Quality Standards
2. Quality Assurance
3. Cost-consciousness

✶ Quality Assurance means maintaining quality in a product or service, especially

by paying attention to all details when making or delivering the product or service.

✶ Businesses often have quality standards, or an expected level of quality for

the products or services.

✶ Maintaining the quality of products, and having good customer service, is one way
to keep your customers.

✶ Successful business owners are cost-conscious. This means they know everything has
a cost and are not wasteful with resources, nor do they spend money unnecessarily
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Activity 4: Quality Assurance in the Workplace

Objectives:

✔ Determine processes and procedures in ensuring quality work in

the workplace
✔ Identify personal attributes that relate to providing quality customer

service 🕒 Recommended Time: 60 – 120 minutes

Think about a time when you went to a store and thought that the quality of what you
came to buy was either really good or really bad. What made the quality good or bad?
How did the quality impact your decision to buy it or not?

Read: Arya – The Snack House Owner-Entrepreneur

After 3 years of operating her mini snack business, Arya has been able to successfully
grow her business into a bigger one. She now operates a snack house at the front of her
former school. Her snack house offers a menu of hotdogs, sandwiches, burgers, fries,
spaghetti and grilled chicken.

The store has table and chairs for the customers’ comfort. The customers can easily
select their orders because there is an overboard where all the product offerings are
indicated along with the prices. There is a signage that says “Pay Upon Order”. After
paying, customers are assured that their orders will be served within 5 minutes.

Arya’s customers always comment that her snack products are very good and tasty and
prices are affordable. They would also say that service quality is very good too since the
staff are always very pleasant, accommodating to customers, they always say thank you
and smile and that her snack house is clean where customers feel safe to eat and stay.
These are just some of the reasons why they visit at Arya’s Snack House.

And by the way, Arya is looking for 2 staff for her new small snack house in front of
another school! Maybe you want to apply!
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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

After reading the continuing story of Arya – the Entrepreneur, answer the following
questions:

1. Based on the story, identify some of the reasons why customers always go back to
Arya’s snack house.

2. In your own words, what do we mean by quality products and good customer service?
Why are these important?

3. How can having a clean and safe environment contribute to maintaining quality in Arya's
Snack House?

📄 Key Facts 9.3: Importance of Quality and Standards in the Workplace

Things to consider about Quality…

- Businesses often have quality standards, or an expected level of quality for the
products or services.
- Quality assurance means meeting quality standards in a product or service, especially
by paying attention to all details when making or delivering the product or service.
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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

- Setting and meeting quality standards, and monitoring quality, helps a business gain
and keep customers.
- All employees have a responsibility to meet the quality standards of the business.

Let’s Apply: Quality Standards in the Best Restaurants and Cafeterias

Interview 3 friends or family members and ask about their favorite fast food chain, cafeteria or
restaurant. Have them describe the food, service, value for money, cleanliness and total dining
experience of their favorite restaurant/fast food chain/cafeteria.

Identify the characteristics that the three have in common.

Name of Interviewee

Favorite Restaurant/
Fast Food Chain/
Cafeteria

Reasons for Choosing:

1. Food (Flavor,
Serving Size)
2. Service
3. Value for Money
4. Cleanliness
5. Total Dining
Experience

Anecdote of most
memorable/best
dining experience

Name of Interviewee

Favorite Restaurant/
Fast Food Chain/
Cafeteria
 Reasons for Choosing:
1. Food (Flavor,
Serving Size)
2. Service
3. Value for Money
4. Cleanliness
5. Total Dining
Experience

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
Anecdote of most
memorable/best
dining experience

Name of Interviewee

Favorite Restaurant/
Fast Food Chain/
Cafeteria

Reasons for Choosing:

1. Food (Flavor,
Serving Size)
2. Service
3. Value for Money
4. Cleanliness
5. Total Dining
Experience

Anecdote of most
memorable/best
dining experience

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

Activity 5: Cost-Effective Measures in the Workplace

Objectives:

✔ Determine the importance and benefits of being cost-conscious in

 the workplace
✔ Identify various ways for an employee or worker to be cost-conscious

🕒 Recommended Time: 45 – 90 minutes

Think of a time when you saw someone being wasteful. Maybe you saw someone throw
away a mobile phone instead of trying to repair it, or a service crew member giving
away 20 ketchup packets for one order of fries. What did you see that was wasteful?
How did you decide that what the person did was wasteful?

We know that Arya is concerned about maintaining quality in her business. Part of
focusing on quality includes being cost-conscious. Read Key Facts 9.4 below for more
information.

📄 Key Facts 9.4: What is Cost-consciousness?

∙ Cost-conscious means being aware that everything has costs, and not being

wasteful with resources. It also means not spending money unnecessarily. ∙

Employees can be cost-conscious by paying attention to details and not wasting
time or resources.

∙ Business owners usually appreciate cost-conscious employees, as they save the

owner from spending extra money.

Let’s Apply! Being Cost-Conscious at Arya’s Snack House

Background Scenario:
Congratulations! You have been hired as one of the staff of the new branch of Arya’s
Snack House. You know that quality, including being cost-conscious, is important to Arya.

Instruction: Read each example and tick the box for either cost-conscious or wasteful:

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
Example Cost-Conscious Wasteful
 Turning off the lights/equipment when not in use

Making mistakes when preparing customer orders

Leaving water in the sink running all the time

Not cleaning the equipment regularly

Buying supplies from suppliers that offer

similar quality but for a more affordable price

Check your answers at the end of the module. If you have questions, you can reach out to the
trainer or someone in your household who knows about keeping costs down for help.

Reflect and answer the following questions:

1. Arya, the snack house owner, is cost-conscious. In your own understanding, what do we
mean by cost-consciousness?

2. Why do you think it is important to be cost-conscious as an employee? What are the

benefits of being cost-conscious?

3. As a future employee or entrepreneur, in what ways do you practice being cost

conscious?

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

📄 Key Facts 9.5: Cost-Conscious Practices at Work

The common definition is being aware of the cost of various products and services and being
careful not to spend money on unnecessary items. .The following are tips for practicing cost
conscious habits as an employee:

∙ Pay attention to details: This will help you make fewer mistakes that waste resources. ∙
Take care of your workspace: Whether you work in a snack house, a clothing shop, a
factory, or a farm, keeping your work area clean and tidy means the equipment will last
longer. Not having to replace equipment very often saves money.

∙ Remember that time is an important resource: Managing your time well is a way to be
a cost-conscious employee. This means you can do your work, maintaining quality
standards, in the time you have.

Think about it!

Discuss Key Facts 9.5: Cost-Conscious Practices at Work with a family member or a close

friend who has experienced running a small business, or has worked in a store or small
company, and ask them if they agree on the tips for being a cost-conscious worker. Also
solicit their ideas on cost-conscious practices they have experienced in their own business
or workplaces. Jot down key points from your discussion below.
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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

☑ Performance Criteria Checklist

The Performance Criteria Checklist is an opportunity for you to assess your learning

outcomes in the session and know how well you did in doing the activities in this
session. You will speak to your facilitator to:
1. Share your experiences in completing the session 2. Discuss your development
and progress towards the intended skills
3. Plan how you will move forward to continue making progress in the module

Conduct a quick self-assessment and answer the table below.

Statements Please check YES if you have
shown or can do the statement,
Did you… NO if you haven’t shown it or
cannot do it yet.

YES NO

1. Define quality assurance and why it

is important?

2. Determine ways for employees to ensure

they perform quality work in the workplace?

3. Determine the importance and benefits of

being cost-conscious in the workplace?
 4. Identify various ways for an employee or
worker to be cost-conscious?

Guide to the Learner and Facilitator’s Discussion:

Topics to discuss during the Learning Check:

1. Parts of the module that were the easiest to answer/do.

2. Parts of the module that were the hardest to answer/do.
3. Parts of the module that need further clarification or explanation.
4. Additional support needed by the learner from the facilitator.
5. Review and check of the learner’s answers and outputs for the session. 6. Feedback on
the learner’s performance in terms of the following: mastery of content, skills
development, and pace in answering the module.
7. Plans for how the learner will move forward with the module.

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
 Session 2 – Writing Space
Use this space to complete any of the written assignments above or write
any thoughts or ideas that have come to mind on the topic.

Congratulations on finishing Session 3 of Module 9!

You are now ready for the last session of this module.

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

SESSION 3: Review and Assessment

Activity 6: Post-Module Learner’s Reflection

 Objectives:

✔ Identify what the trainee learned in the module.

✔ Take a Learner’s Reflection

🕒 Recommended Time: 5-10 minutes

Let’s Apply: My Business Idea

Goal Present a business plan or idea to potential investors

Role Business Owner

Audience Potential Investor, Family, Friends, Trainer

Situation You have been given a chance to present a business plan to a

potential investor. You were given 1 hour to present your idea.

Product The output can be any of the following:

1. Presentation Deck
2. Illustration boards
3. Concept Paper

Standards The presentation should contain the following:

1. Current situation or challenge – Why the business should
exist? 2. Overview of the business – What is the business about?
3. Target Customer or Market – Who the business caters to? 4.
Sample Processes – Show how you can offer excellent customer
service and cost-conscious practices

You will be graded using this rubric:

Name of the Learner/Trainee

Name of the Facilitator/Trainer

Rubric: Put a check on the column that shows your rating for the project based on the
statements.

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
 Statement 1 2 3 4
The learner was able to… Beginning Developing Mostly Accomplished
Accomplished

1. Describe the current

situation, challenge or need

2. Identify the
appropriate business
to address the
situation, challenge or need

3. Present the basic

information about the
business idea clearly and
logically

4. Describe the customer

or client for the business

5. Explain the process to

deliver excellent
customer service clearly
and logically.

6. Explain the process to

ensure cost-
consciousness clearly
and logically.

Qualitative Feedback: Answer the questions below.

1. What went well?

2. How can the learner improve his or her project?

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

Learner’s Reflection:
 Adopting an Entrepreneurial Mindset in the Workplace (NC I Level)
End-of-Module Skills Check

Now that you have reached the end of the module, let us see if you understand being
entrepreneurial in a workplace. Conduct a self-assessment and complete the table
below.
Statements on my experience, knowledge, skills and abilities / Circle YES if you have shown or can do the
Mga pahayag tungkol sa aking kaalaman, kasanayan at statement, NO if not.
kakayahan
Bilugan ang Oo o Hindi kung naipakita
I can… / Kaya ko nang… o nagawa mo na ang mga pahayag.

Explain the concept of business / Yes No

Magpaliwanag ang konsepto ng negosyo Oo Hindi

Explain the various components of operating a business / Yes No

Magpaliwanag ang iba’t ibang parte at mga hakbang sa Oo Hindi
pangangasiwa ng negosyo

Describe the characteristics of an entrepreneur / Maglarawan ng Yes No

isang entrepreneur Oo Hindi

Determine the importance of having an entrepreneurial mindset Yes No

in the workplace / Oo Hindi
Matukoy ang kahalagahan ng pagkakaroon ng
pang‐ negosyanteng kaisipan sa lugar ng trabaho.

Assess the level of your personal entrepreneurial characteristics / Yes No

Matukoy ang pansariling lebel ng pagiging negosyante Oo Hindi

Determine processes and procedures in ensuring quality work in Yes No

the workplace / Oo Hindi
Matukoy ang mga proseso at pamamaraan upang matiyak ang
mahusay na kalidad ng trabaho sa lugar ng pinagtratrabahuhan

Identify personal attributes that relate to providing quality Yes No

customer service / Oo Hindi
Matukoy ang personal na katangian na may kaugnayan sa
pagbibigay ng mahusay na serbisyo sa mga kustomer

Determine the importance and benefits of being cost-conscious in Yes No

the workplace / Oo Hindi
Matukoy ang kahalagahan at kainaman ng pagiging maalam sa
mga gastusin sa lugar ng trabaho

Identify various ways for an employee or worker to be cost Yes No

conscious / Oo Hindi
Matukoy ang iba’t ibang paraan upang ang empleyado o
trabahador ay maging maalam sa mga gastusin

Look at your answers, were there boxes where you circled No? If there are, go back to the
activities in the module that will help you gain the skill identified in the statement. You can also
reach out to your facilitator/trainer to provide you with guidance on what activities you can do
in order to master the skill.

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on 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 39

Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

Activity 7: End-of-Module Assessment

Objectives:

✔ Correctly answer the questions pertaining to the concepts discussed in the

module

🕒 Recommended Time: 10-20 minutes

End-of-Module Assessment

Congratulations for finishing Module 9: Adopting an Entrepreneurial Mindset in the Workplace

for National Certificate Level I! At the end of every module you will take a short assessment to
see how much you have learned. It will help you and your teacher identify the knowledge and
skills you know and what still needs reinforcing. The results will not affect your ability to
continue in the program.

Structure of the Assessment: It has a total of 10 questions. Some questions are multiple
choice and some questions are true or false. You should choose only ONE answer for each
question.

Once you have finished answering the questions, note down any clarifications you want to
ask your instructor.

Module 9: Adopting Entrepreneurial Mindset in the Workplace (NC I)

ENGLISH Tagalog

1. Which of the following is the 1. Alin sa mga sumusunod ang

main objective of business? pangunahing layunin ng negosyo?

a. To make profit a. Makakuha ng kita

b. To give back to the community b. Makatulong sa komunidad
c. To employ people c. Makapagbigay trabaho

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
2. This is the ability of an entrepreneur 2. Ito ay kakayahan ng isang
to continue his/her business even entrepreneur na magpatuloy sa
when faced with problems and kanyang negosyo sa kabila ng
disappointments. paghihirap at pagkakabigo.

a. Goal setting a. Pagtukoy ng layunin

b. Persistence b. Pagiging matiyaga
c. Initiative c. Pagkakaroon ng kusa

3. The three main activities in any 3. Ang tatlong pangunahing gawain

business are: sa isang negosyo ay ang:

a. Giving, Buying and Selling a. Pagbibigay, Pagbibili,

b. Buying, Producing, and Giving Pagtitinda
c. Buying, Producing, and Selling b. Pagbibili, Paggagawa,
Pagbibigay
c. Pagbibili, Paggagawa,
Pagtitinda

4. True or False. One of the main roles 4. Tama o Mali. Isa sa mga
of an entrepreneur is introducing pangunahing tungkuling ng isang
innovations or improvements to entrepreneur ay ang pagkakaroon
make the business better, more ng inobasyon at pagbabago upang
efficient and more profitable. mas maging mahusay ang
negosyo, maging mas epektibo
a. True at lumaki ang tubo.
b. False
a. Tama
b. Mali

5. True or False. Entrepreneurial 5. Tama o Mali. Ang mga

characteristics like being hard katangian ng isang mahusay
working, willing to learn, reliable, and na negosyante
a good communicator are also tulad ng pagtratrabaho nang
characteristics of a good employee. maigi, pagiging bukas sa
pagkatuto,
a. True pagiging maaasahan, at pagiging
b. False mahusay na tagapagsalita; ay mga
katangian din ng isang mahusay na
empleyado.

a. Tama
b. Mali

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
6. What do we mean by Quality 6. Ano ang ibig sabihin ng
Assurance? pagpapanatili ng kalidad?
a. Selling more products.
b. The guide to operating the a. Pagbebenta nang mas
business. maraming produkto
c. Meeting quality standards in a b. Gabay sa pagpapatakbo ng
product or service, especially by negosyo
paying attention to all details c. Pagkamit ng mga
when making or delivering the panuntunan sa isang
product or service. produkto o serbisyo tulad ng
pagtingin sa mga detalye
kapag gumagawa o
nagbibigay ng produkto o
serbisyo

7. Which of the following is a way to 7. Alin sa mga sumusunod ang isang

ensure quality at work? paraan upang matiyak ang
kalidad
a. Rushing to complete work and ng trabaho.
leaving a mess
b. Providing good customer a. Madaliin ang pagtapos sa
service c. Not listening to your trabaho kahit na mag-iwan
customers ka ng kalat sa lugar ng
and/or coworkers and making trabaho
mistakes b. Magbigay ng mahusay na
serbisyo para sa mga
customer
c. Hindi pakikinig sa mga
customer at katrabaho; at
paggawa ng mga mali.

8. True or False. Employees should 8. Tama o Mali. Ang mga

always involve themselves in empleyado ay dapat sinasali ang
implementing quality standards in the salari sa
workplace. pagsunod sa mga pamantayan sa
lugar ng trabaho.
a. True
b. False a. Tama
b. Mali

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
 9. These are examples of providing 9. Ang mga sumusunod ay
good quality customer service in the halimbawa ng mainam na customer
workplace, except: service
maliban sa:
a. Having a dirty, unhygienic and
unsafe workplace a. Pagkakaroon ng madumi at
b. Staff being pleasant and hindi ligtas na lugar ng
welcoming trabaho
c. Preparing the order for the b. Pagiging magiliw ng mga
customer accurately empleyado
c. Paghahanda ng tamang
order ng mga mamimili

10. What is the best definition for 10. Ano ang pinakamagandang
being cost-conscious? kahulugan ng pagiging cost
conscious?
a. Saving money and not spending
b. Being aware of the different a. Pag-iipon ng pera at hindi
costs and knowing what will be the paggastos
result of spending b. Pag-alam sa iba’t ibang
c. Spending, Spending bayarin at kung ano ang
resulta ng paggastos
c. Paggastos nang tuloy-tuloy

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

 Key to Correction
Activity 2 – Tree-Business Metaphor
Tree Business
Starts with a seed Starts with a business idea A good seed (It can grow into a healthy tree) A
good idea (It can grow into a healthy business) Stem Customer
Water (a tree needs water to survive) Money (a business needs money to survive)
Roots (The roots draw up the water from the soil, so different sources like own savings or loan, as well as
that the branches to be healthy and growing. There customers. It can be used for things like replenishing
must be a balance between roots and branches. Big stock of goods, tools or cash reserve. You cannot spend
branches require big roots) more money than you have.)
Money sources (The money needs to come from
Branches Business activities
Leaves Profits
Withering Loss
Drought Bad business times
Flowers (attract insects) Marketing (attract customers) Fruits Results
Soil Market
Activity 5 – Being Cost Conscious at Arya’s Snack House
Example Cost-Conscious Wasteful

Turning off the lights/equipment when not in use x

Making mistakes when preparing customer orders x

Leaving water in the sink running all the time x

Not cleaning the equipment regularly x

Buying supplies from suppliers that offer x

similar quality but for a more affordable price

Taking customer orders accurately x

Activity 6 – My Business Idea

Name of the Learner/Trainee

Name of the Facilitator/Trainer

Rubric: Put a check on the column that shows your rating for the project based on the
statements.

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook
Statement 1 2 3 4
The learner was able to… Beginning Developing Mostly Accomplished
Accomplished

1. Describe the current

situation, challenge or need

2. Identify the
appropriate business
to address the
situation, challenge or need

3. Present the basic

information about the
business idea clearly and
logically

4. Describe the customer

or client for the business
 5. Explain the process to
deliver excellent
customer service clearly
and logically.

6. Explain the process to

ensure cost-
consciousness clearly
and logically.

Qualitative Feedback: Answer the questions below.

1. What went well?

2. How can the learner improve his or her project?

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Module 9: Adopting an Entrepreneurial Mindset in the Workplace (NC I) Learner’s Handbook

End-of-Module Assessment
1. A – To make profit
2. B – Persistence
3. C – Buying, Producing, and Selling
4. A – True
5. A – True
6. C - Meeting quality standards in a product or service, especially by paying attention to all
details when making or delivering the product or service
7. B – Providing good customer service
8. A – True
9. A – Having a dirty, unhygienic and unsafe workplace
10. B – Being aware of the different costs and knowing what will be the result of spending
Congratulations! You have completed Adopting an Entrepreneurial Mindset in the
Workplace for National Certificate Level I!

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