Scribd
Upload
87 views4 pages

Sample Questionnaire 2

ISO/IEC 25010 defines a product quality model comprising nine characteristics: Functional Suitability, Performance Efficiency, Compatibility, Interaction Capability, Reliability, Security, Maintainability, Flexibility, and Safety. Each characteristic includes sub-characteristics that detail specific aspects of product performance and user interaction. The model serves as a framework for evaluating and improving the quality of software products and systems.

Uploaded by

Debbie Lou Enquilino
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
87 views4 pages

Sample Questionnaire 2

ISO/IEC 25010 defines a product quality model comprising nine characteristics: Functional Suitability, Performance Efficiency, Compatibility, Interaction Capability, Reliability, Security, Maintainability, Flexibility, and Safety. Each characteristic includes sub-characteristics that detail specific aspects of product performance and user interaction. The model serves as a framework for evaluating and improving the quality of software products and systems.

Uploaded by

Debbie Lou Enquilino
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

ISO 25010

The product quality model defined in ISO/IEC 25010 comprises the nine quality characteristics
shown in the following figure:

Functional Suitability
This characteristic represents the degree to which a product or system provides functions that meet
stated and implied needs when used under specified conditions. This characteristic is composed of
the following sub-characteristics:

 Functional completeness - Degree to which the set of functions covers all the specified
tasks and intended users' objectives.
 Functional correctness - Degree to which a product or system provides accurate results
when used by intended users.
 Functional appropriateness - Degree to which the functions facilitate the accomplishment
of specified tasks and objectives.

Performance Efficiency
This characteristic represents the degree to which a product performs its functions within specified
time and throughput parameters and is efficient in the use of resources (such as CPU, memory,
storage, network devices, energy, materials...) under specified conditions. This characteristic is
composed of the following sub-characteristics:

 Time behaviour - Degree to which the response time and throughput rates of a product or
system, when performing its functions, meet requirements.
 Resource utilization - Degree to which the amounts and types of resources used by a
product or system, when performing its functions, meet requirements.
 Capacity - Degree to which the maximum limits of a product or system parameter meet
requirements.

Compatibility
Degree to which a product, system or component can exchange information with other products,
systems or components, and/or perform its required functions while sharing the same common
environment and resources. This characteristic is composed of the following sub-characteristics:

 Co-existence - Degree to which a product can perform its required functions efficiently while
sharing a common environment and resources with other products, without detrimental
impact on any other product.
 Interoperability - Degree to which a system, product or component can exchange
information with other products and mutually use the information that has been exchanged.

Interaction Capability
Degree to which a product or system can be interacted with by specified users to exchange
information ia the user interfaceto complete specific tasks in a variety of contexts of use. This
characteristic is composed of the following sub-characteristics:

 Appropriateness recognizability - Degree to which users can recognize whether a product


or system is appropriate for their needs.
 Learnability - Degree to which the functions of a product or system can be learnt to be used
by specified users within a specified amount of time.
 Operability - Degree to which a product or system has attributes that make it easy to
operate and control.
 User error protection. Degree to which a system prevents users against operation errors.
 User engagement - Degree to which a user interface presents functions and information in
an inviting and motivating manner encouraging continued interaction.
 Inclusivity - Degree to which a product or system can be used by people of various
backgrounds (such as people of various ages, abilities, cultures, ethnicities, languages,
genders, economic situations, etc.).
 User assistance - Degree to which a product can be used by people with the widest range
of characteristics and capabilities to achieve specified goals in a specified context of use.
 Self-descriptiveness - Degree to wich a product presents appropriate information, where
needed by the user, to make its capabilities and use immediately obvious to the user without
excessive interactions with a product or other resources (such as user documentation, help
desks or other users).

Reliability
Degree to which a system, product or component performs specified functions under specified
conditions for a specified period of time. This characteristic is composed of the following sub-
characteristics:

 Faultlessness - Degree to which a system, product or component performs specified


functions without fault under normal operation.
 Availability - Degree to which a system, product or component is operational and accessible
when required for use.
 Fault tolerance - Degree to which a system, product or component operates as intended
despite the presence of hardware or software faults.
 Recoverability - Degree to which, in the event of an interruption or a failure, a product or
system can recover the data directly affected and re-establish the desired state of the
system.
Security
Degree to which a product or system defends against attack patterns by malicious actos and
protects information and data so that persons or other products or systems have the degree of data
access appropriate to their types and levels of authorization. This characteristic is composed of the
following sub-characteristics:

 Confidentiality - Degree to which a product or system ensures that data are accessible only
to those authorized to have access.
 Integrity - Degree to which a system, product or component ensures that the state of its
system and data are protected from unauthorized modification or deletion either by malicious
action or computer error.
 Non-repudiation - Degree to which actions or events can be proven to have taken place so
that the events or actions cannot be repudiated later.
 Accountability - Degree to which the actions of an entity can be traced uniquely to the
entity.
 Authenticity - Degree to which the identity of a subject or resource can be proved to be the
one claimed.
 Resistance - Degree to which the product or system sustains operations while under attack
from a malicious actor.

Maintainability
This characteristic represents the degree of effectiveness and efficiency with which a product or
system can be modified to improve it, correct it or adapt it to changes in environment, and in
requirements. This characteristic is composed of the following sub-characteristics:

 Modularity - Degree to which a system or computer program is composed of discrete


components such that a change to one component has minimal impact on other
components.
 Reusability - Degree to which a product can be used as an asset in more than one system,
or in building other assets.
 Analysability - Degree of effectiveness and efficiency with which it is possible to assess the
impact on a product or system of an intended change to one or more of its parts, to diagnose
a product for deficiencies or causes of failures, or to identify parts to be modified.
 Modifiability - Degree to which a product or system can be effectively and efficiently
modified without introducing defects or degrading existing product quality.
 Testability - Degree of effectiveness and efficiency with which test criteria can be
established for a system, product or component and tests can be performed to determine
whether those criteria have been met.

Flexibility
Degree to which a product can be adapted to changes in its requirements, contexts of use or sys
tem environment. This characteristic is composed of the following sub-characteristics:

 Adaptability - Degree to which a product or system can effectively and efficiently be


adapted for or transferred to different hardware, software or other operational or usage
environments.
 Scalability - Degree to which a product can handle growing or shrinking workloads or to
adapt its capacity to handle variability.
 Installability - Degree of effectiveness and efficiency with which a product or system can be
successfully installed and/or uninstalled in a specified environment.
 Replaceability - Degree to which a product can replace another specified software product
for the same purpose in the same environment.

Safety
This characteristic represents the degree to which a product under defined conditions to avoid a
state in which human life, health, property, or the environment is endangered. This characteristic is
composed of the following sub-characteristics:

 Operational constraint - Degree to which a product or system constrains its operation to


within safe parameters or states when encountering operational hazard.
 Risk identification - Degree to which a product can identify a course of events or operations
that can expose life, property or environment to unacceptable risk.
 Fail safe - Degree to which a product can automatically place itself in a safe operating mode,
or to revert to a safe condition in the event of a failure.
 Hazard warning - Degree to which a product or system provides warnings of unacceptable
risks to operations or internal controls so that they can react in sufficient time to sustain safe
operations.
 Safe integration - Degree to which a product can maintain safety during and after
integration with one or more components.

You might also like