Business

SECOND EDITION

Pre-intermediate ​​International Wordlist

Unit 1
annual ​​adj /ˈænjuəl/ We have annual sales of more than €5 billion.
based ​​adj /beɪst/ Ikea is based in Sweden.
brand ​
n /brænd/ I’m sure you know some of our brands. Yale locks or Chubb,
for example.
communications ​ /kəˌmjuːnɪˈkeɪʃnz/ This Japanese company specializes in audio, video and
n pl communications products.
community ​
n /kəˈmjuːnəti/ The company does a lot of work for the local community.
competitor ​
n /kəmˈpetɪtə(r)/ Its main competitor is Häagen-Dazs.
conference ​n /ˈkɒnfərəns/ This year’s sales conference is in Berlin.
consumer /kənˈsjuːmə(r) I’m a journalist. I write articles for consumer magazines.
magazine ​n ˌmæɡəˈziːn/
continue ​
v /kənˈtɪnjuː/ The company continues to provide support services to big
organizations.
cost ​
n /kɒst/ Skoda’s costs are lower than many of its competitors’.
employee ​
n /ɪmˈplɔɪiː/ Skoda has more than 25,000 employees worldwide.
exporter ​n /ekˈspɔːtə(r)/ It’s South Korea’s largest company and exporter.
global ​adj /ˈɡləʊbl/ Skoda is based in the Czech Republic, but it is a global
company.
green ​adj /ɡriːn/ The company has many environmental policies – it’s a very
green company.
group ​
n /ɡruːp/ There are over 150 companies in the group.
head office ​n /ˌhed ˈɒfɪs/ Michelin’s head office is in France.
introduce ​
v /ˌɪntrəˈdjuːs/ Can I introduce you to my friend?
invest ​
v /ɪnˈvest/ Nestlé believes that it is important to invest in its employees.
largest ​
adj /ˈlɑːdʒɪst/ It’s South Korea’s largest company.
low-price ​
adj /ləʊ praɪs/ We specialize in low-price household products.
mainly ​
adv /ˈmeɪnli/ We operate mainly in the European market.
manufacture ​
v /ˌmænjuˈfæktʃə(r)/ Nestlé’s head office is in Switzerland, but it manufactures in
447 factories around the world.
multimedia ​
adj /ˌmʌltiˈmiːdiə/ This Northern European company produces mobile phones,
multimedia systems and wireless networks.
operate ​v /ˈɒpəreɪt/ It’s a Swedish company and it operates in 37 countries.
operations ​n pl /ˌɒpəˈreɪʃnz/ The group has operations in over 200 countries.
organization ​n /ˌɔːɡənaɪˈzeɪʃn/ I work for a big organization.
produce ​
v /prəˈdjuːs/ This company produces many electrical products.
provide ​
v /prəˈvaɪd/ Yahoo! provides many different Internet services, including
news, online shopping and email.
receive ​
v /rɪˈsiːv/ Your revenue is the money you receive for your products and
services.
research ​v /rɪˈsɜːtʃ/ I’m here to research an article on Internet service providers.
revenue ​
n /ˈrevənjuː/ Most of Yahoo!’s revenue comes from web advertising.

Business Result Second Edition Pre-intermediate International Wordlist 1

self-employed ​
adj /ˌself ɪmˈplɔɪd/ I don’t work for a company. I’m self-employed.
service company ​n /ˈsɜːvɪs ˈkʌmpəni/ We don’t produce anything. We’re a service company.
service provider ​n /ˈsɜːvɪs prəˈvaɪdə(r)/ Carmen is writing an article on Internet service providers.
services ​
n /ˈsɜːvɪsɪz/ The company provides services but it doesn’t produce
anything.
specialize ​v /ˈspeʃəlaɪz/ Skoda specializes in cars and other vehicles.
subsidiary ​
n /səbˈsɪdiəri/ Ben and Jerry’s is a subsidiary of Unilever.
website ​
n /ˈwebsaɪt/ Our website attracts lots of customers.
well-known ​
adj /ˌwel ˈnəʊn/ One of Sony’s most well-known products is PlayStation.
wide ​
adj /waɪd/ My company sells a wide range of products.

Unit 2
access ​
v /ˈækses/ I’m trying to access my customer files, but the computer isn’t
accepting my log-in.
advise ​
v /ədˈvaɪz/ The consultant is advising me on how to get our products to
the supermarkets more quickly.
at the moment ​adv /æt ðə ˈməʊmənt/ At the moment, I’m working in London.
business /ˈbɪznəs I’m a business psychologist, so I deal with problems at
psychologist ​
n saɪˈkɒlədʒɪst/ work and help staff develop good relationships.
calculate ​
v /ˈkælkjuleɪt/ They use our software to calculate the cost of making a
product in different countries.
call about ​phrase /kɔːl əˈbaʊt/ I’m calling about our meeting next week.
call somebody /kɔːl ˈsʌmbədi bæk/ Could you ask her to call me back?
back ​phr v
chain ​n /tʃeɪn/ I work for a supermarket chain.
client ​
n /ˈklaɪənt/ I work on projects for various clients and companies.
colleague ​
n /ˈkɒliːɡ/ I work with colleagues abroad.
communicate ​
v /kəˈmjuːnɪkeɪt/ I’m helping a local team to communicate better with their
customers abroad.
consult ​
v /kənˈsʌlt/ You should consult with your manager on this.
consultancy ​n /kənˈsʌltənsi/ I’m phoning to offer him some consultancy work.
consultant ​
n /kənˈsʌltənt/ At the moment I’m working with an external consultant.
consultation ​n /ˌkɒnslˈteɪʃn/ A half-day consultation costs between $200 and $250.
contact ​
n /ˈkɒntækt/ I have a lot of contact with my customers.
currently ​adv /ˈkʌrəntli/ I’m currently working on a project to attract customers.
customer ​
n /ˈkʌstəmə(r)/ I research the kind of products that our customers want.
employment /ɪmˈplɔɪmənt The employment agency say they have two people who are
agency ​
n ˌeɪdʒənsi/ interested in the job.
face-to-face ​
adv /ˌfeɪs tə ˈfeɪs/ I like to meet clients face-to-face.
landline ​
n /ˈlændlaɪn/ My landline is 01685 556767.
leave a message ​ /liːv ə ˈmesɪdʒ/ Would you like to leave a message?
phrase
log-in ​
n /ˈlɒɡɪn/ The computer isn’t accepting my log-in.
producer ​
n /prəˈdjuːsə(r)/ My company works with producers and suppliers abroad.
public /ˌpʌblɪk rɪˈleɪʃnz/ I’m a public relations officer, so I answer questions from
relations ​
n pl journalists.
retail buyer ​n /ˈriːteɪl ˈbaɪə(r)/ I’m a retail buyer for a supermarket.
server ​n /ˈsɜːvə(r)/ There’s a problem with the server.
software ​n /ˈsɒftweə(r)/ My company provides computer software.
speak to ​v /spiːk tuː/ Could I speak to Leo Keliher, please?

Business Result Second Edition Pre-intermediate International Wordlist 2

staff ​
n /stɑːf/ I deal with problems at work and help staff develop good
relationships.
supplier ​
n /səˈplaɪə(r)/ My main job is to buy salads and vegetables from suppliers.
supply ​
v /səˈplaɪ/ We can supply the tools that you have requested.
take a message ​ /teɪk ə ˈmesɪdʒ/ I’m afraid she is out of the office. Can I take a message?
phrase
telesales ​
n pl /ˈteliseɪlz/ Do you work with the telesales team?
work alone ​phrase /wɜːk əˈləʊn/ I’m self employed. I prefer to work alone.
work for ​v /wɜːk fɔː(r)/ I work for a small company.
work in ​v /wɜːk ɪn/ I work in the finance department.
work on ​v /wɜːk ɒn/ I’m working on a new project this month.
work with ​v /wɜːk wɪð/ I work with lots of different departments.
workload ​
n /ˈwɜːkləʊd/ I have too much to do. I need to reduce my workload.

Unit 3
can’t live without ​ /kɑːnt lɪv wɪˈðaʊt/ I can’t live without my mobile phone.
phrase
cheap ​
adj /tʃiːp/ The product is cheap but is very reliable.
conclusion ​n /kənˈkluːʒn/ Our conclusion is that they are a great choice.
development ​n /dɪˈveləpmənt/ We’ll hear more about recent developments at Twitter.
digital /ˈdɪdʒɪtl Jack Dorsey became interested in digital communications
communications ​ kəˌmjuːnɪˈkeɪʃnz/ at a very early age.
n pl
efficiently ​
adv /ɪˈfɪʃntli/ Staff need to deal with problems quickly and efficiently.
entrepreneur ​n /ˌɒntrəprəˈnɜː(r)/ We look at the entrepreneurs who have made our lives so
different today.
expensive ​adj /ɪkˈspensɪv/ Quality isn’t only about price and expensive materials.
extremely ​
adv /ɪkˈstriːmli/ This savings account is an extremely reliable product.
faulty ​
adj /ˈfɔːlti/ Companies that sell faulty products will lose our business.
feature ​
n /ˈfiːtʃə(r)/ Visit our website to discover all the fantastic features.
good value ​n /ɡʊd ˈvæljuː/ If you buy two, you get the third one free. That’s good value
for money.
helpful ​
adj /ˈhelpfl/ She was very helpful and she gave me a lot of useful ideas
about what product to buy.
high-quality ​
adj /haɪ ˈkwɒləti/ A cheap watch that looks good and tells the right time after
ten years is also a high-quality product.
high-tech ​adj /ˌhaɪ ˈtek/ We use the latest technology. Our products are very high-tech.
interview ​
v /ˈɪntəvjuː/ We did this by interviewing 50 visitors to the festival.
invent ​
v /ɪnˈvent/ He invented the smart chip technology used in credit cards.
invention ​
n /ɪnˈvenʃn/ Roland Moreno launched his invention on 25th March 1974.
investment ​
n /ɪnˈvestmənt/ This savings account is a safe investment.
launch ​
v /lɔːntʃ/ Jack Dorsey launched Twitter in 2006.
majority ​
n /məˈdʒɒrəti/ The majority of people interviewed said they would use the
product again.
manual ​
n /ˈmænjuəl/ We don’t want to read a 200-page manual before we can use
our mobile phone.
navigation ​n /ˌnævɪˈɡeɪʃn/ We’ve added a high-speed G7 processor for super fast
navigation.
original ​
adj /əˈrɪdʒənl/ Some of us are looking for original products that nobody else
will have.
personal ​adj /ˈpɜːsənl/ Shopping for new products is a very personal thing.
popular ​
adj /ˈpɒpjələ(r)/ Others are more attracted by popular products.

Business Result Second Edition Pre-intermediate International Wordlist 3

pretty ​
adv /ˈprɪti/ The accommodation was pretty good value.
priority ​n /praɪˈɒrəti/ A recent online survey asked customers what their top five
priorities were.
product launch ​n /ˈprɒdʌkt lɔːntʃ/ 120 people accepted the invitation to the product launch.
promise ​
v /ˈprɒmɪs/ Reliable companies give what they promise, every time.
purpose ​n /ˈpɜːpəs/ The purpose of our research was to find the best
accommodation for visitors.
quickly ​
adv /ˈkwɪkli/ Staff need to deal with problems quickly and efficiently.
quite ​
adv /kwaɪt/ Your things are always quite original.
recommend ​
v /ˌrekəˈmend/ I can recommend this savings account, because it’s an
extremely reliable product.
reliable ​
adj /rɪˈlaɪəbl/ Most customers want to buy from reliable companies.
research ​n /ˈriːsɜːtʃ/ Our research showed that podpads were popular with visitors.
result ​
n /rɪˈzʌlt/ The results of the customer survey were very positive.
review ​n /rɪˈvjuː/ They even pay you £10 if you write a review of your holiday
on their website.
totally ​
adv /ˈtəʊtəli/ We’ve added a totally new high-definition camera for perfect
photos every time.
user-friendly ​adj /ˌjuːzə ˈfrendli/ The computer is very user-friendly.

Unit 4
Accounts ​n /əˈkaʊnts/ Accounts invoices customers and collects the money.
appointment ​
n /əˈpɔɪntmənt/ I have an appointment with Olivia Gonzalez.
be interested in ​ /bi ˈɪntrəstɪd ɪn/ He’s interested in doing some marketing work for us in
phrase Poland.
be responsible for ​ /bi rɪˈspɒnsəbl fɔː(r)/ Alex is responsible for new business in Northern Europe.
phrase
buy ​
v /baɪ/ The Purchasing Department buys products at low prices.
check ​
v /tʃek/ The Quality Control Department checks that every product
leaves in perfect condition.
closely ​
adv /ˈkləʊsli/ We work closely with the Marketing Department.
contact with ​phrase /ˈkɒntækt wɪð/ Which department do you have the most contact with?
control ​
v /kənˈtrəʊl/ The Finance Department controls the spending of all the
other departments.
current ​adj /ˈkʌrənt/ Where did you work before your current job?
Customer /ˈkʌstəmə(r) ˈsɜːvɪs/ Customer Service has to resolve all kinds of problems to
Service ​n keep customers happy.
department ​
n /dɪˈpɑːtmənt/ In our department, we do monthly financial reports.
dispatch ​v /dɪˈspætʃ/ Logistics has to dispatch and deliver products on time.
Finance ​
n /ˈfaɪnæns/ The Finance Department controls the spending of all the
other departments.
fluent ​
adj /ˈfluːənt/ Are all the staff fluent in English?
frequent ​
adj /ˈfriːkwənt/ I have frequent contact with all the different departments.
generate ​
v /ˈdʒenəreɪt/ The Sales and Marketing departments generate money for
the company.
help yourself ​ /help jɔːˈself/ Help yourself to tea and biscuits.
phrase
Human /ˈhjuːmən rɪˈsɔːsɪz/ How many people work in Human Resources?
Resources ​n
identification ​
n /aɪˌdentɪfɪˈkeɪʃn/ Can I see some identification, please?
in charge of ​phrase /ɪn tʃɑːdʒ ɒv/ Who is in charge of your department?

Business Result Second Edition Pre-intermediate International Wordlist 4

infrastructure ​n /ˈɪnfrəstrʌktʃə(r)/ IT has to maintain the computer systems and IT
infrastructure within the company.
invoice ​
v /ˈɪnvɔɪs/ Accounts invoices customers and collects the money.
IT ​
n /ˌaɪ ˈtiː/ My computer’s not working. I need to phone IT.
Logistics ​
n /ləˈdʒɪstɪks/ Logistics has to dispatch and deliver products on time.
maintain ​v /meɪnˈteɪn/ IT has to maintain the computer systems within the company.
manufacture ​
v /ˌmænjuˈfæktʃə(r)/ Our company manufactures plastic tables and benches from
recycled plastic.
Marketing ​
n /ˈmɑːkɪtɪŋ/ The Marketing Department decides on our advertising
campaigns.
on the road ​phrase /ɒn ðə rəʊd/ He’s on the road a lot of the time, visiting new customers.
Production ​
n /prəˈdʌkʃn/ She’s in charge of the Production Department.
Purchasing ​n /ˈpɜːtʃəsɪŋ/ The Purchasing Department buys products at low prices.
Quality Control ​n /ˈkwɒləti kəntrəʊl/ The Quality Control Department checks that every product
leaves in perfect condition.
recruitment /rɪˈkruːtmənt I have a meeting with her today to discuss our recruitment
strategy ​
n ˈstrætədʒi/ strategy for the year ahead.
report to ​v /rɪˈpɔːt tu/ I report to the HR Director.
resolve ​
v /rɪˈzɒlv/ Customer Service has to resolve all kinds of problems to keep
customers happy.
Sales ​
n /seɪlz/ The Sales department generates new business with customers.
sign in ​phr v /saɪn ɪn/ Can you sign in, please?
take a seat ​phrase /teɪk ə siːt/ Please take a seat. She’ll be right down.
visitor’s pass ​n /ˈvɪzɪtəz pɑːs/ You need a visitor’s pass.
work closely with ​ /wɜːk ˈkləʊsli wɪð/ I work closely with the Marketing Department.
phrase

Unit 5
apologize ​
v /əˈpɒlədʒaɪz/ I do apologize for the problems.
communication /kəˌmjuːnɪˈkeɪʃn Companies must make sure that their communication
channels ​n pl ˈtʃænlz/ channels are connected.
compare ​
v /kəmˈpeə(r)/ It’s easier to compare prices and products online.
compensation ​n /ˌkɒmpenˈseɪʃn/ I didn’t get my money back for the holiday, but I received a
compensation cheque for €200.
credit voucher ​n /ˈkredɪt ˈvaʊtʃə(r)/ The credit voucher is valid for 12 months, and you can use
it in any of our stores.
customer /ˈkʌstəmə(r) It gives companies more opportunity to get feedback on the
experience ​n ɪkˈspɪəriəns/ customer experience.
customer loyalty ​n /ˈkʌstəmə(r) ˈlɔɪəlti/ We want out customers to keep using our service. Customer
loyalty is very important to our success.
Customer /ˈkʌstəmə(r) səˈpɔːt/ You can call our Customer Support number 24 hours a day.
Support ​
n
deal with ​v /diːl wɪð/ When dealing with a complaint, never say ‘it’s not our fault’.
discount ​n /ˈdɪskaʊnt/ We can offer you a 15% discount if you pay today.
encourage ​v /ɪnˈkʌrɪdʒ/ We lost a lot of business to our competitors last year, so this
year we are working hard to encourage customer loyalty.
exchange ​
v /ɪksˈtʃeɪndʒ/ It’s difficult to exchange items when you buy online.
explain the issue ​ /ɪkˈspleɪn ðə ˈɪʃuː/ Customer Services had no record of my email, so I had to
phrase explain the issue again.
get feedback ​v /ɡet ˈfiːdbæk/ We like to get feedback on the customer experience.
give somebody /ɡɪv ˈsʌmbədi ðeə(r) If you return it within 14 days, we’ll give you your
their money back ​ ˈmʌni bæk/ money back.
phrase

Business Result Second Edition Pre-intermediate International Wordlist 5

have a query ​phrase /hæv ə ˈkwɪəri/ Communication is now easier for customers who have a
query about a product or order.
inconvenience ​
n /ˌɪnkənˈviːniəns/ We’re sorry for the inconvenience.
make a complaint ​ /meɪk ə kəmˈpleɪnt/ The customer made a complaint as the product didn’t work.
phrase
multi-channel ​adj /ˈmʌlti tʃænl/ Multi-channel customer service provides customers with
many communication options.
needs ​n pl /niːdz/ It’s important to understand your customers’ needs.
nominate ​
v /ˈnɒmɪneɪt/ Customers who have had excellent service can nominate the
staff member for an award.
offer a solution ​ /ˈɒfə(r) ə səˈluːʃn/ They can’t offer a solution to the problem.
phrase
on hold ​phrase /ɒn həʊld/ I spent 30 minutes on hold waiting for somebody to answer.
online chat ​n /ˌɒnˈlaɪn tʃæt/ You can use our online chat service to talk to a customer
service rep on our website.
option ​
n /ˈɒpʃn/ There are many options for how to contact the company.
online retailer ​n /ˌɒnˈlaɪn ˈriːteɪlə(r)/ Online retailers offer the cheapest products.
participate ​
v /pɑːˈtɪsɪpeɪt/ What are the possible benefits for a company that decides to
participate in the awards?
purchase ​n /ˈpɜːtʃəs/ In the package there was a £10 credit voucher for my next
purchase on the site.
put somebody on /pʊt ˈsʌmbədi ɒn They put you on hold and you have to wait a long time.
hold ​
phrase həʊld/
receipt ​n /rɪˈsiːt/ Do you still have the receipt?
recognize ​
v /ˈrekəɡnaɪz/ The award recognizes the best examples of customer service.
record ​
n /ˈrekɔːd/ They have no record of the email that I sent.
refund ​
n /ˈriːfʌnd/ I asked for a refund, but they refused.
repair ​
v /rɪˈpeə(r)/ We can’t repair it, but we will send you another one.
replacement ​n /rɪˈpleɪsmənt/ Bring the computer back, and we’ll give you a replacement
to take home today.
reply ​
n /rɪˈplaɪ/ If there isn’t a quick reply, customers try the online chat.
report a problem ​ /rɪˈpɔːt ə ˈprɒbləm/ Communication is now easier for customers who want to
phrase report a problem.
respond ​v /rɪˈspɒnd/ I sent them an email but they didn’t respond.
response time ​n /rɪˈspɒns taɪm/ Customers today do not want to wait, so companies must
improve their response times.
return ​
v /rɪˈtɜːn/ Can you return the other book to us?
satisfy ​
v /ˈsætɪsfaɪ/ Employees work hard to satisfy the customer.
second-hand ​
adj /ˌsekənd ˈhænd/ I often buy second-hand products.
Technical /ˈteknɪkl səˈpɔːt/ They just gave me the phone number of the Technical
Support ​n Support hotline.
valid ​
adj /ˈvælɪd/ The voucher is valid for 12 months.

Unit 6
accept a job ​phrase /əkˈsept ə dʒɒb/ I accepted the job because they offered me a good salary.
advertise ​
v /ˈædvətaɪz/ Many companies advertise new positions on LinkedIn.
application ​
n /ˌæplɪˈkeɪʃn/ I’ve received three new applications for the job.
apply for ​v /əˈplaɪ fɔː(r)/ With one or two clicks, you can apply for the job and attach
your CV.
at the last minute ​ /æt ðə lɑːst ˈmɪnɪt/ I only saw the job advertisement at the last minute.
phrase I almost missed the deadline.
attractive ​
adj /əˈtræktɪv/ That option is more attractive as it will be much faster.

Business Result Second Edition Pre-intermediate International Wordlist 6

benefit ​
n /ˈbenɪfɪt/ What is the cost of providing these benefits to employees?
candidate ​
n /ˈkændɪdeɪt/ There were lots of other candidates for the job.
contact ​
n /ˈkɒntækt/ I have over 100 business contacts on LinkedIn.
CV ​
n /ˌsiː ˈviː/ You should attach your latest CV (curriculum vitae).
develop ​
v /dɪˈveləp/ Once you’ve signed up, you should develop your list of
contacts.
evaluate ​v /ɪˈvæljueɪt/ At Brazilian company Semco, employees evaluate their
managers twice a year.
ex-colleague ​
n /eks ˈkɒliːɡ/ Ex-colleagues can give you a reference.
experience ​n /ɪkˈspɪəriəns/ I have six years’ experience working in the car industry.
experienced ​adj /ɪkˈspɪəriənst/ I had the qualifications, but I wasn’t experienced as this was
my first real job.
external ​
adj /ɪkˈstɜːnl/ There are also advantages to using an external recruitment
company.
field ​
n /fiːld/ When did you start working in this field?
go for ​phr v /ɡəʊ fə(r)/ If I had to choose, I’d go for this one.
highly-skilled ​adj /ˈhaɪli skɪld/ The company wanted a highly-skilled technician.
internal ​
adj /ɪnˈtɜːnl/ The internal option is attractive because it’s quicker and
cheaper.
interview ​
n /ˈɪntəvjuː/ You can find a lot of advice on the site about what to say in a
job interview.
invite ​
v /ˈɪnvaɪt/ I was invited to an interview.
key advantage ​n /kiː ədˈvɑːntɪdʒ/ A key advantage is that we save money.
opportunity ​n /ˌɒpəˈtjuːnəti/ Well, I understand that we have to give opportunities to
younger employees.
participant ​
n /pɑːˈtɪsɪpənt/ All participants will receive an official qualification at the
end of the course.
preferable ​
adj /ˈprefrəbl/ I think recruiting from inside the company is more
preferable than recruiting from outside.
prepare ​v /prɪˈpeə(r)/ I prepared really well for the interview by finding out
everything I could about the job and the company.
profile ​
n /ˈprəʊfaɪl/ It’s important to keep your profile up to date on sites like
LinkedIn.
progress ​
v /ˈprəʊɡres/ We have a lot of young engineers who want to progress in
the company.
promote ​
v /prəˈməʊt/ We can either promote one of our existing engineers or
advertise for a new project manager outside.
qualification ​n /kwɒlɪfɪˈkeɪʃn/ I had the qualifications, but I wasn’t at all experienced as
this was my first real job.
qualified ​
adj /ˈkwɒlɪfaɪd/ I really wanted the job, but I wasn’t really qualified for it,
because I didn’t have a Master’s degree.
recruit ​v /rɪˈkruːt/ Many of the world’s top companies use LinkedIn to help them
recruit new employees.
recruitment ​n /rɪˈkruːtmənt/ The HR Manager is responsible for the recruitment of new
employees.
reference ​n /ˈrefrəns/ That person can post a reference on the site, saying how good
your work is.
refuse ​v /rɪˈfjuːz/ Have you ever refused a job offer?
session ​
n /ˈseʃn/ There will be a series of 1‑day training sessions.
shortlist ​n /ˈʃɔːtlɪst/ I didn’t think I would make the shortlist, but I did.
shortlist ​v /ˈʃɔːtlɪst/ I was shortlisted for the job, but I didn’t get it.
skills ​
n pl /skɪlz/ I’ve also helped to set up training programmes, giving local
people the skills they need to manage their lives
tutorial ​
n /tjuːˈtɔːriəl/ You will have a weekly online tutorial with a trainer to
review your progress.
Business Result Second Edition Pre-intermediate International Wordlist 7
Unit 7
additional costs ​n /əˈdɪʃənl kɒsts/ I thought the ticket was really cheap but there were lots of
additional costs.
airline charges ​n pl /ˈeəlaɪn tʃɑːdʒɪz/ Passengers are particularly annoyed about airline charges.
aisle seat ​n /aɪl siːt/ 58% of passengers prefer the aisle seat.
availability ​n /əˌveɪləˈbɪləti/ What’s your availability on Monday?
baggage /ˈbæɡɪdʒ əˈlaʊəns/ Today, baggage allowances are lower, and some airlines
allowance ​
n make you pay to take a suitcase.
boarding pass ​n /ˈbɔːdɪŋ pɑːs/ Can I see your boarding pass, please?
business /ˈbɪznəs ˈtrævələ(r)/ Business travellers are sometimes prepared to pay more for
traveller ​
n priority check-in.
connecting flight ​n /kəˈnektɪŋ flaɪt/ I have a connecting flight in Amsterdam.
delayed flight ​n /dɪˈleɪd flaɪt/ Bad weather is one of the biggest causes of delayed flights.
excess baggage ​n /ˌekses ˈbæɡɪdʒ/ They didn’t ask me to pay for excess baggage, even though
my suitcase was more than 2 kg overweight.
flight ticket ​n /flaɪt ˈtɪkɪt/ Have you bought your flight ticket yet?
free ​
adj /friː/ Are you free on Wednesday evening?
hand baggage ​n /ˈhænd bæɡɪdʒ/ Some airlines have weight restrictions which limit hand
baggage to 8 kg or less.
have something on ​ /hæv ˈsʌmθɪŋ ɒn/ I’m afraid I can’t meet then. I have something on all
phrase morning.
hold baggage ​n /həʊld ˈbæɡɪdʒ/ That’s hold baggage. It’s too big to take on the plane. You
need to check it in.
instead ​
adv /ɪnˈsted/ How about Wednesday instead?
legroom ​
n /ˈleɡruːm/ The aisle seat offers a little more legroom.
middle seat ​n /ˈmɪdl siːt/ My seat was broken and I had to go in a middle seat
between two very large people.
missed /mɪst kəˈnekʃn/ He didn’t come to the meeting because he had a missed
connection ​n connection in Paris and couldn’t get to London in time.
occupy ​
v /ˈɒkjupaɪ/ There was nobody occupying the seats next to me on the plane.
past ​
adv /pɑːst/ Go past the registrations office and turn right.
prepared ​adj /prɪˈpeəd/ Many customers are not prepared to pay to take extra baggage.
priority check-in ​n /praɪˈɒrəti tʃek ɪn/ Go to the priority check-in. It will be quicker.
provisional /prəˈvɪʒənl ˈʃedjuːl/ This is the provisional schedule, and we can decide the
schedule ​n details later.
registrations /ˌredʒɪˈstreɪʃnz Excuse me. I’m looking for the registrations office for the
office ​n ˈɒfɪs/ conference.
seat upgrade ​n /siːt ˈʌpɡreɪd/ Do you sometimes pay more for a seat upgrade to a more
comfortable part of the plane?
security scan ​n /sɪˈkjʊərəti skæn/ They saw something strange in my suitcase at the security
scan, so they asked me to open it.
self-service /self ˈsɜːvɪs tʃek ɪn/ You can avoid waiting in line if you use the airline’s
check-in ​n self-service check-in to get your boarding pass.
spend ​v /spend/ She will spend Tuesday night in a hotel near the company.
straight on ​adv /streɪt ɒn/ Go straight on for about one kilometre.
suit ​
v /suːt/ When would suit you?
suitcase ​n /ˈsuːtkeɪs/ Some airlines make you pay to take a suitcase.
technical /ˈteknɪkl ˈprɒbləm/ The flight was delayed due to technical problems.
problem ​
n
travel operator ​n /ˈtrævl ˈɒpəreɪtə(r)/ Do you ever complain to airlines or other travel operators?
upgrade ​
n /ˈʌpɡreɪd/ I got a free upgrade to First Class.
weight /weɪt rɪˈstrɪkʃnz/ There are weight restrictions on your hand baggage.
restrictions ​n pl

Business Result Second Edition Pre-intermediate International Wordlist 8