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PS 2 - Communication in Organizations Concepts and Variables - MBA 503 BC - MBA 2019 OMN

The document outlines a course on mastering business communication, emphasizing the importance of effective communication in organizations. It covers various types of communication, both internal and external, and highlights skills such as presentations, listening, and negotiation. Additionally, it discusses the role of creativity, critical thinking, and the elements of impactful communication.

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spierrejones077
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11 views20 pages

PS 2 - Communication in Organizations Concepts and Variables - MBA 503 BC - MBA 2019 OMN

The document outlines a course on mastering business communication, emphasizing the importance of effective communication in organizations. It covers various types of communication, both internal and external, and highlights skills such as presentations, listening, and negotiation. Additionally, it discusses the role of creativity, critical thinking, and the elements of impactful communication.

Uploaded by

spierrejones077
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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9th & 10th May 2019

Mastering Business
Communication :
Communication in Organizations,
Concepts and Variables

MBA 2019 (OMAN)


MBA 503 Business Communication

SESSION #2

Jithendra Gunatilake
9th & 10th May 2019

POWER OF (PROPER)
COMMUNICATION

1
9th & 10th May 2019

2
9th & 10th May 2019

What is Communication?

Nonverbal Communication
Body language
Use of space
Use of time
Use of paralanguage
Dress
Use of touch
Charts, maps and pictures
Use of silence
Use of colors
Structure and physical elements

3
9th & 10th May 2019

Effective Communication

Course Outline
Skill Based
1. Presentations
2. Inter-cultural
3. Listening & Observational
4. Writing (Academic & Business)
5. Meetings
6. Negotiations
4
9th & 10th May 2019

Creativity & Critical


Thinking
Creativity is characterized by the ability to
perceive the world in new ways, to find hidden
patterns, to make connections between
seemingly unrelated phenomena, and to
generate new solutions.

Creativity & Critical Thinking


Critical thinking means making reasoned
judgments that are logical and well-thought out. It
is a way of thinking in which you don't simply
accept all arguments and conclusions you are
exposed to but rather have an attitude involving
questioning such arguments and conclusions.

5
9th & 10th May 2019

My Criteria of a GOOD
‘Production’ (VW)
1. It should surprise (‘Wow’ factor)
2. Rich in content
3. High caliber delivery (VW)
4. Should not waste time.

Recipe for Success in


Organizations

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Recipe for Success in


Organizations
1. A …….. …. …
2. B …….. …. …
3. C …….. …. …
4. D …….. …. …
5. E …….. …. …

Types of Information
1.Instructions, command, advisory
2.Answers, responses
3.Historical, records
4.Predictive, forecasts

7
9th & 10th May 2019

Importance of Business
Communication
“Makes or Breaks the Stakeholder Bridges”

Stakeholders?

Bridges?
“
S

Types of Business Communication


A. Internal Communication

A1 Upward Communication

• Exchange information
• Offer ideas
• Express enthusiasm
• Achieve job satisfaction
• Provide feedback

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9th & 10th May 2019

Types of Business Communication


A 2 Downward Communication

• Transmit vital information


• Give instructions
• Encourage 2-way discussion
• Announce decisions
• Seek cooperation
• Provide motivation
• Boost morale
• Increase efficiency
• Obtain feedback
• Horizontal/Literal communication

Types of Business Communication


A3. Horizontal/Lateral communication

• Solving problems
• Accomplishing tasks
• Improving teamwork
• Building goodwill
• Boosting efficiency

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9th & 10th May 2019

Types of Business Communication


B. External Communication

ATL , BTL & TTL


Telephone calls
Emails, letters, telegrams, telex, faxes
Meetings
Fellowship events

Robin Knox Johnston

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9th & 10th May 2019

Clipper Round the World Yacht Race


The Clipper Round the World Yacht Race is a sailing race
around the world in 8 legs, with trained amateur crew
members. The organisers own a fleet of identical yachts,
the Clipper 70, and provide qualified skippers to lead
each team. Crew can either sign up for the whole race, or
one or more legs. The race was conceived in 1995 by Sir
Robin Knox-Johnston who founded Clipper Ventures plc
as a company to run the race. The race ran every two
years between 1996 and 2002, and then skipped a year,
with subsequent races beginning in 2005, 2007, 2009,
2013, 2015 and 2017

Clipper Round the World Yacht Race

1. Inspiring, story telling, enlisting


and selling

2. Understanding what others are


saying

3. Resolve conflicts and


misunderstandings
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9th & 10th May 2019

Clipper Round the World Yacht Race

4. Being open and transparent,


including the difficult stuff

5. Creating a space where others


will feel safe to tell you the
truth.

How to be a Leader?
Have ……

Able to …….. the Team

Key Tool / Method of E………


is Through C………..
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9th & 10th May 2019

Moments of Truth

25

Moments of Truth

26

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9th & 10th May 2019

Process at a Moment of Truth

What Makes First


Impressions ?
Gestures / Non-verbal
Thereafter comes,
Speech / Verbal 27

Power of 5 Senses
a. Eye …. %

b. Ear …. %

c. Nose …. %

d. Skin ….%

e. Tongue ….%
28

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9th & 10th May 2019

Composition of Speech
What are the 3 components of
speech?

How strong is each one ?

Composition of Speech
1. Verbal

2. Para verbal

3. Non verbal
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9th & 10th May 2019

“Say it Like Obama”

“Say it Like Obama” Essence…


1.Effective use of body language
and voice

2. Driving points home well with


rhetorical strategies

3.Persuasive speaking 16
9th & 10th May 2019

Five Rules of Effective


Business Communication
1. Pinpoint the Underlying Purpose
2. Choose a Medium that is Convenient
3. Simplify Words and Sentences
4. Plain Language, not Business Jargon
5. Eliminate Filler Words

Filler Words

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9th & 10th May 2019

30 Filler Words You Can Cut!

https://cdn.grammarcheck.net/filler-words.jpg

https://cdn.grammarcheck.net/filler-words.jpg

Meaningful Conversations
1. Know Why You are Having a
Conversation

2. Ignore your “Monkey Mind”

3. Acknowledge, Recap and


Respond
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9th & 10th May 2019

What is the Single Word


You Like to Hear Most?

Email Blunder !
Spellchecker makes the
writer see RED!
1st Nov 2013

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9th & 10th May 2019

A Compelling E Mail
1. What is the Decision Outcome
2. Start with the Conclusion
3. Structure in Digestible Chunks
4. Support with Evidence
5. Repeat Conclusion with Action
6. Appetizing Subject Line

Discussion

Best Practice in Handling


YOUR Email ‘Load’

20

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