Salto Basic Troubleshooting Guide
LED Code Symptom Proximity reader(XS4) Signal meaning Possible cause Actions proposed
Open the door with the PPD using the emergency opening menu
No reaction from the lock when Dead batteries Very, Low battery life and replace the battery. Update the lock with the PPD after
presenting the card replacing the batteries.
The user doesn't have access to 1. Read the key and check if it has access to that door during
the door or Zone the attempted time frame.
Solid Red LED with multiple beeping
Invalid access Lock may require an update 2. If access permissions are correct and key has been updated,
tones
using the portable programmer update the lock using the PPD
1. Use a key with Privacy-override enabled
The user does not have
LED flashes 5 times along with Key rejection due to Privacy- 2. Grant the user Privacy override
permission to override the
multiple beeping tones Deadbolt being engaged
deadbolt 3. Possible lock installation error
Updates occur monthly Continue holding card up to reader until update has finished
Card needs to be updated/
Flashing blue light User changed pin
reactivated
User access changed
1 Valid key used
2 Opened with the PPD
Solid Green LED with single beep Door is unlocked, enter 3 Opened remotely from Turn the lever to open the door
network computer (only for
on-line control units)
Red LED and beep
*occurs between 6 – 20 seconds Door is re-locking Present again the card to open the door
AFTER door has been unlocked
1 An authorized user has
placed the lock in office The door is already opened as has been set on office mode.
mode by using his/her card (temporarily opened)
2 The lock has been placed
in an “automatic opening” In case it is necessary to cancel the office mode pull down the
Green LED blinking three times with Door is in office mode- passage mode by way of time zone internal lever and present the card to the reader. *card user
setting. MUST have valid permissions
beeping tones mode (OPEN)
3 When the authorized user
set the escutcheon on the
office mode pulling down check the privileges of that user as may not have office mode
the lever and presenting privileges
the key
An authorized user has ended The office mode has been disabled.
the free passage Office mode by
End of office mode.
presenting a valid card with the If there is an issue, check the mode of the door setting located in
Green LED with Immediate Red Led correct permissions. the Salto software.
Lock has returned to Standard
along with beeping tones • This is accomplished by
mode requiring a valid card for
holding down the internal handle Check the door opening mode as may be on the toogle mode
access.
and presenting the authorized
keycard.
The lock is warning the battery is very low. Please inform
Red LED flashing 4-times followed by It is necessary to replace the
Low Batteries maintenance to change batteries and update the lock using the
1-green flash and beeping tones battery and update the lock
PPD.
This occurs with slow RFID The data exchange process is occurring. Keep the card on the
Fast blinking Orange/Yellow LED Reading process
keycards reader until the led turns green or red.
Card not correctly read: (key
3-intervals of orange/yellow LED removed before the reading Try again keeping the card on Please place the card properly against the reader and wait until
followed by 1-Red LED flash process has been properly the reader the LED stops flashing.
finished)
Card removed too fast before Place the card on the reader until
Very short Red LED blink Try to access the door again.
reading process completed. the LED stops flashing.
Possible aftermarket key card or
Not an authorized Salto card
Delayed or Slow red LED from a third party vendor not Contact Salto technical support
format.
certified by Salto.
