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Christina assists Mame with accessing and signing a form on her dashboard. Mame initially struggles to find the edit button but eventually locates it and signs the form, although it remains in progress. Christina explains that Mame's mother needs to sign as well, and they discuss potential verification issues related to her mother's identity.

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Coumba TRAORE
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1 views

Transcript

Christina assists Mame with accessing and signing a form on her dashboard. Mame initially struggles to find the edit button but eventually locates it and signs the form, although it remains in progress. Christina explains that Mame's mother needs to sign as well, and they discuss potential verification issues related to her mother's identity.

Uploaded by

Coumba TRAORE
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Christina (6/1/2024, 11:03:27 AM): Hi, my name is Christina.

I am reviewing your
question and will help you momentarily.
Mame (6/1/2024, 11:03:46 AM): Hello
Christina (6/1/2024, 11:04:42 AM): Are you the student on the form?
Mame (6/1/2024, 11:04:50 AM): Yes
Christina (6/1/2024, 11:05:26 AM): Are you able to access your dashboad?
Mame (6/1/2024, 11:05:32 AM): yes
Christina (6/1/2024, 11:05:40 AM): Go there and click on the form.
Mame (6/1/2024, 11:06:00 AM): I did
Christina (6/1/2024, 11:07:47 AM): Do you see edit form?
Mame (6/1/2024, 11:08:17 AM): No
Mame (6/1/2024, 11:08:58 AM): I see status tracker and for’
Mame (6/1/2024, 11:09:08 AM): form started
Christina (6/1/2024, 11:09:42 AM): Do you see a blue action button?
Mame (6/1/2024, 11:11:11 AM): No i don’t
Christina (6/1/2024, 11:12:45 AM): Can you go back to your dashboard?
Mame (6/1/2024, 11:13:12 AM): Yes
Mame (6/1/2024, 11:13:19 AM): it is done
Mame (6/1/2024, 11:14:00 AM): Oh i can see edit form now
Christina (6/1/2024, 11:15:14 AM): Go ahead and try to sign.
Mame (6/1/2024, 11:15:19 AM): Ok
Mame (6/1/2024, 11:15:58 AM): It says select continue but i don’t see the button
for that
Christina (6/1/2024, 11:17:56 AM): Are you using a Windows Device on Google Chrome?
Mame (6/1/2024, 11:18:24 AM): I am using avira
Mame (6/1/2024, 11:19:38 AM): I signed now
Mame (6/1/2024, 11:20:30 AM): It still says in progress
Christina (6/1/2024, 11:21:11 AM): Now you need your parent to access the form and
sign.
Mame (6/1/2024, 11:21:22 AM): my mother is the is still being verified could that
be the reason?
Mame (6/1/2024, 11:21:49 AM): she signed it already and her section shows completed
Christina (6/1/2024, 11:22:43 AM): You need her to do the same thing you just did.
Mame (6/1/2024, 11:23:51 AM): Ok
Mame (6/1/2024, 11:24:12 AM): i have to call her and tell her. We don’t live in the
same country
Christina (6/1/2024, 11:25:03 AM): Okay. Can I assist you with anything else today,
Mame?
Mame (6/1/2024, 11:26:23 AM): yes i wanted to know, if it still shows in progress
afterwards, is it because her identity is still being verified ? Because she
doesn’t have a ssn
Christina (6/1/2024, 11:26:48 AM): No.
Mame (6/1/2024, 11:28:36 AM): Okay, and I don’t need to add my dad since they fill
jointly ?

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