CONSOLIDATED USER FEATURES

CUSTOMER FEATURES
Features for Customer Panel
Customer panel will have all the essential features which customer will need to get the services
while it also has the features through which the admin can create better coordination. Let’s take
a look at some of the common features for customer panel.

● Registration Interface:
○ Users need to go through an authentication process to get the services of the
app
○ The sign-up or registration process needs to be simple and straightforward. This
includes basics vis: email address, name, and the like because of this feature.
○ Alternatively, they could sign-in using their social networking credentials.
● Notifications
○ This feature updates the customers about order booking, shipment whereabouts,
invoice, delivery, and tracking the consignment. Customers can get real-time
alerts when the vehicle left the warehouse and reach the destination.
○ The notifications and alerts related to deliveries, offers, tracking, and a number of
different matters are dispatched to users.
○ Push notifications for cases when the order is on the way or has arrived. This
serves as an added layer of customer experience and can be a powerful
engagement tool.
● Vehicles Choice:
○ Users can select their desired vehicle from the range of options available
○ A motor may be selected by the user, which they think they will require for
transportation. To save on costs and for environmental friendliness, it will be
suggested to select one bigger vehicle that can fit all goods, rather than two
smaller vehicles.
● Manage Booking/Orders:
○ This includes the ability to place an order in-app or add orders manually. The
basic information includes addresses (pick-up and drop-off locations), customer’s
info, product info, price, and preferred delivery time (if applicable).
○ Users can book/cancel vehicle and choose the flexible data and time as per
requirement.
○ Bookings can be scheduled by using users in just a few steps. With the details on
the user’s transportation requirements, all that will be left is an assigned date and
time.
○ Orders — This is one of the most important features of your ordering app. Let
customers order quickly and easily. They should be able to add and delete items
for orders and specify a delivery time. Also, make sure you provide customers
with an order summary before they complete payment.
● Payments:
○ Users can make payment Integrating Payment Getaways in the logistics
application.
○ The app users or customers can pay online with the help of a payment gateway.
It is necessary for you to provide a safe and simple mean of payment to the
customers.
○ Possible options include card payments, integration of mobile payment gateways
(Stripe, Braintree, Paypal), hardware integration (Square), NFC payments (Apple
Pay, etc.). (We use our alternatives such as paystack, flutterwave etc)
○ Once a customer is finished with ordering, enable them to pay for their order.
Payment processing should be secure and fast. Ideally, your app should offer
multiple payment options such as credit cards, Apple Pay/Android Pay, PayPal,
etc.
● Rating, Performance & Review:
○ Users can rate your services, and it is very important for vendors, helping them
short-time to market.
○ The customers certainly like to give review or feedback after getting delivery of
goods. You can get valuable feedback and implement the suggestions for
improving customer services.
○ Users can rate drivers on their overall performance, behaviour, provider quality
and time adherence.
○ The ability to rate the courier and leave feedback.
● Track Shipment / GPS:
○ Users can track shipment anytime they wish to and know when they can expect
the goods to be delivered.
○ Customers can track their orders as and when they are out for delivery. The
real-time tracking enables the customers to find the exact location of the
consignment and they can predict the time of delivery.
○ Customers can track the route or track taken for goods and shipments in
real-time so that you can identify whether or not the logistics service has taken
the best course or not.
○ The ability to track the current location of your package and the time of arrival
using location services is the core feature of any on-demand delivery app.
○ Keep customers informed about their order’s status (for example, placed, being
prepared, on its way, delivered) through a real-time tracker or push notifications.
● Get quote / Estimate Fare Costs :
○ That’s very important features as users would want to get a quote first before
they book the vehicles
○ This feature gives the user an idea about the anticipated fare of the job. This will
be dependent on the delivery items, the destination spot and the course that
needs to be taken from the pickup vicinity.
○ Users can request a quote from the service provider in order to get an estimated
time & cost investment.
● Matching algorithm:
 ○ The ability to match the order with the closest free courier, based on location or
current route.
● Personal profile:
○ Once a customer has registered for your app, they need to access their profile.
The profile can contain order history, the ability to save favourite
restaurants/meals or order, and saved payment options, rating, preset personal
info (name and addresses), and payment details.
● In-app messaging or integration:
○ with phone calls is needed to re-schedule the delivery or contact the driver after
the order has been accepted.
○ in-app chat
● Social media integrations:
○ Enable users to link their social media accounts to share photos of their food.

● Receipt:
○ All invoices regarding value incurred can be generated by the customers.
Customers will also be able to view their payment and delivery history.
● Loyalty and gamification features:
○ such as points, discounts, coupons, and invites.
○ To boost loyalty, provide users with rewards. For example, you can incorporate
different discounts, membership options, and referral programs to encourage
users to keep using your app. Or you can offer free delivery on every fifth order.
● Restaurant search:
○ If you have a restaurant chain, enable customers to see the restaurant nearby.
To filter through the choices, you can allow customers to search by time,
distance, etc. You can also include details of each restaurant such as location,
menu offerings, special offers, prices, and customer reviews.
DRIVER FEATURES

Driver Panel
Driver panel will all required features which the driver with the vehicle will need in during and
post-shipment.

● Manage Request:
○ The feature is useful for drivers to manage the shipment request received from
admin and customers
○ The driver can get information about the destination and other related details with
the help of this feature.
○ All requests which have been assigned by the users are displayed here along
with the status of the request. This section is managed to keep track of
completed and pending shipments.
○ Provide couriers with a list of available orders and details of each order (such as
expected delivery time, size, additional information) along with drop-off or pick-up
locations.
○ The ability to review available orders, view order and the client’s details and
accept the most suitable ones.
● Registration:
○ The driver can register through email or social media account.
○ In this section, drivers can log in using their email ID or even their social
networking accounts or other forms of authentication.
● Shipping Detail Section:
○ Drivers will be given all shipping details, including the destination address,
customers’ names, etc.
● Freight Details:
○ Things like fare, total goods’ weight and much more can be explored here in this
section
○ This will include the distance required to be covered, fuel consumption, tool
expenses, the weight of goods that are to be transferred, drivers generate freight
details.
● Analyze Shipper details
○ Information regarding the shipper, like Name, Contact Information, Address, drop
off location and the Invoice generated can be analyzed and stored here.
● Route Navigation:
○ GPS integration will help drivers find a shorter way to reach the destination,
avoiding traffic, etc.
○ GPS allows the drivers to determine the appropriate routes to be taken to reach
the destination. This way users and the admin can both be kept in the loop
regarding the driver’s behaviour as he makes deliveries.
● Bill Approvals and receipt of payments :
○ Drivers will keep all the bills and other expenses which he did during the
 consignment delivery to get it approved from the admin side.
○ Drivers submit the bills regarding fuel, toll charges, and refreshments so as to get
them approved by admin.
● Payments:
○ Drivers can accept payment using the application’s in-app payment system and
payment getaways.
○ Drivers can accept and record payments made by users whether online or via
cash on delivery.
● In-app chat:
○ It enables the drivers to contact the admin as and when necessary.
● Delivery status. :
○ A delivery man can update the customer when he has accepted/rejected the
order, picked it up and delivered.
○ It’s also important to have real-time order tracking statuses: placed, accepted, in
process, rejected, cancelled. Make sure that order statuses can be quickly
communicated via push notifications or similar services.
● Ratings and feedback:
For complete transparency, not only the customers, but the couriers should also
be able to rate their clients and leave feedback about the order.
● Personal profile:
○ that includes basic data about completed orders, earnings, etc.
● Cross-interface communication:
○ Couriers should be able to update the order’s status to let the customer know
they’re on their way to drop it off or let the restaurant know they’re on their way to
pick it up.
● Account history:
○ Enable couriers/drivers to check out completed deliveries and make notes about
customers.
● Loyalty program: Provide courier/drivers with bonuses or reward them for referring their
friends to order through the app or become drivers themselves. This is a great way to
ensure brand loyalty while increasing brand exposure.
● Additionally, couriers should be able to sort through available orders, filtering by relevant
details (time, distance, etc.), and book a delivery they want to complete.
ADMIN PANEL

Features of Admin Panel

Admin panel will also have some customized features based on the business type. Here are
some of the common pre-integrated features for admin.

● Dashboard:
○ Admin will create a broad panel which will have all information regarding drivers
and customers.
○ It can show all the activities in one place. It enables the admin to see the status
of all the orders. It also allows the admin to control the entire process and stay
connected with the customers to resolve their queries quickly.

○ It is in this section where all the users, amount of pending and completed
shipments, as well as other information regarding business insights, can be
analyzed and monitored by the admin.
● Driver Monitoring / GPS:
○ Google Maps have brought revolutionary changes in the way we use the GPS
system. This feature can perform various tasks ranging from navigation to
tracking, and monitoring to managing fleet. It enables the managers to track the
drivers and collaborate with them. It can also ensure safety and timely delivery.
○ Admin can track drivers’ whereabouts and guide them if needed

○ From here the admin monitors and manages the drivers involved in shipping, and
can view the number of orders which have been completed.
● Manage Shipment and Tariff:
○ If required, the admin can manage the additional expenses occurred during the
shipment.
● Fleet Management:
○ Admin will real-time status report of vehicles whereabouts and manage
single-handedly
○ This feature enables the managers to direct drivers for alternative routes and
change of delivery locations. Fleet management facilitates the admin department
to take proper and prompt action on available inputs.
● Manage trucks, vehicles, tariffs & shippers:
○ It is one of the most important features that facilitate the fleet manager to track
the vehicles and keep the check on fuel consumption. What’s more, this feature
enables the transporter to manage the fleet effectively by providing vehicle
handling characteristics.
○ It is from this section that the admin manages and stores information regarding
shippers, vehicles and all additional costs incurred in making deliveries.
○ You should be able to easily manage all the content within your app including
your menu, ingredients, images, pricing, special offers, and other important
information.
● Order Management:
 ○ Your restaurant staff should be able to see incoming orders and update order
statuses. Also, enable real-time alerts for completed orders, cancelled orders,
and orders out for delivery.
● Billing and Invoice:
○ Admin will have the right to approve and disapprove the invoices and payment
generated by users as well as drivers.
○ From here the Admin analyses and approves all bills and invoices generated by
users or drivers.
● Notification:
○ Admin can send a personalized notification containing shipments and delivery
status
○ It is necessary to send real-time updates about the order status. You can send
the information regarding driver allotment, invoice, and order completion through
this useful feature.
○ Cross-interface communication is about notifying the courier or customer that an
order is on its way or ready for pick-up.
● M2M Communication:
○ M2M is not mobile to mobile communication, mind you! It is Machine to Machine
communication that enables the admin to monitor the vehicle’s health from a
remote place. It keeps the fleet managers updated about the vehicle condition
and maintenance requirements.
● Trip Logs:
○ Here the admin evaluates and records the trips that are taken by drivers by start
and end times, along with the miles covered. It includes starting and ending time,
distance covered and so on.
● Fuel Consumption & Vehicle Management:
○ This is the section where the admin records the number of vehicles running and
the fuel consumed by them. Here the admin can also store and track entire
management activities like whether the vehicles require maintenance services or
not, the pollution involved in their journey and more. Also, here they keep a track
on vehicle management- whether they require servicing or pollution check or not.
● Customer and courier profiles database plus, partnering businesses profiles, if
applicable.
● Customer support module (e.g. real-time chat or email integration).
● Accounting module (transactions and payment details).
● Advanced analytics detailing the customer’s/courier’s activities, placed and completed
orders, etc.
Just like the ride-hailing platform (Uber, Taxify and others), Kobo360 works like a freight-hailing
platform. They partner with larger courier companies – Chisco Transport Group, DHL, UPS, Air
France, KLM, SA Airlines, and a network of truckers who already have the infrastructure needed
to provide services to the needing customers.

This means that Kobo360 doesn’t spend a lot of money and personnel on infrastructure, but still
allow businesses send goods with almost no geographical barrier. This business model has
largely helped reduced cost of its services.

Kobo360 also allows for customers to track the movement of their goods/shipments.

CHALLENGES OF LOGISTICS PLATFORMS

Even more challenging, customers are also increasingly demanding full transparency to their
orders and inventory through the entire life-cycle of raw-material to finish-goods to sale to
sometimes reverse-logistics.

That means full sight of each order and its associated item level detail at all times in real time.

top priority for logistics managers was “meeting customer expectations” followed by “on-time
delivery”.

Competition: Kobo360, GIGL, Kenya one

Put an ecosystem slide that shows

1. Vision and value proposition

Transportation plays an important and significant role in the development and success of any
city as it facilitates communication and commerce.

Road transportation is still the major face of transportation activities with respect to logistics, as
it accounts for over 90 per cent of all logistics activities. From heavy trucks to minivans, pickup
trucks and bikes, more than 95 per cent of daily logistics activities involve the use of roads.

There are immense growth potentials for an innovative logistics service to take advantage of the
abundant business opportunities in this sector, as well as improve upon existing structures.

OnyeOzi (the Messenger) is a logistics and freight-hailing startup that helps individuals and
businesses (SMEs or big business) deliver goods to both local, national and international
locations.
Just like Art defines culture and paints a picture of the beauty, the OnyeOzi values are ART -
Affordable, Reliable and Timely Deliveries.

● Affordable: a cheaper alternative to existing solutions

● Reliable: mitigate loss or damage of goods in transit
● Timely: guarantees delivery of goods to destination within an acceptable timeframe

2. The problem

● Poor infrastructure: a dilapidated road infrastructure, with a 40% deficit in infrastructure

availability, makes logistics planning a nightmare
● Late deliveries: human factor (eg the incessant harassment by operatives on goods in
transit) and infrastructure failure are 2 primary reasons for late deliveries of goods
● Loss/damage in transit: sometimes, items get lost or damaged while in transit; leading to
a major loss for the customer.

3. Target market and opportunity

4. The solution

1. Vision and value proposition

This is a quick one-sentence overview of your business and the value that you provide to your
customers. Keep it short and simple. A great way to think about this slide is to imagine it as a
short tweet—describe your business in 140 characters or less in a way your parents would
understand.

It’s common for tech companies to make their value proposition a comparison to another
well-known company. For example, you see many pitches that start with things like:

“We’re the Uber for Pets”

“We’re the Netflix for Video Games”

This can work, but be careful to make sure your comparison makes sense and you’re not just
using a high profile company like Uber to signify growth potential. Your business model has to
truly be similar to the company you are referencing.

2. The problem
If you aren’t solving some problem in the world, you are going to have a long uphill climb with
your business.

Use this slide to talk about the problem you are solving and who has the problem. You can talk
about the current solutions in the market, but don’t spend too much time on the competitive
landscape on this slide—you’ll have a chance to do that later on.

Ideally, try and tell a relatable story when you are defining the problem. The more you can make
the problem as real as possible, the more your investors will understand your business and your
goals.

3. Target market and opportunity

Use this slide to expand on who your ideal customer is and how many of them there are. What
is the total market size and how do you position your company in the market? If you can find the
data, investors will want to know how much people or businesses currently spend in the market
to get a sense of the total market size. This is where you tell the story about the scope and
scale of the problem you are solving.

If it makes sense for your business, you’ll want to divide your market into segments that you will
address with different types of marketing and perhaps different types of product offerings.

Be careful with this slide, though. It’s tempting to try and define your market to be as large as
possible. Instead, investors will want to see that you have a very specific and reachable market.
The more specific you are, the more realistic your pitch will be.

4. The solution
Finally, you get to dive into describing your product or service. Describe how customers use
your product and how it addresses the problems that you outlined on slide two.

You’ll be tempted to move this slide closer to the beginning of your pitch deck, but try and resist
the temptation. This is classic storytelling where you build up the problem and describe how bad
it is for lots of people. Now your product or service is coming to the rescue to help solve that
problem.
Most entrepreneurs are very focused on their product when instead they need to be focused on
their customers and the problems those customers face. Try and keep your pitch deck focused
with this format and you’ll tell a better story.

If possible, use pictures and stories when you describe your solution. Showing is nearly always
better than telling.

5. Revenue model or business model

Now that you’ve described your product or service, you need to talk about how it makes money.
What do you charge and who pays the bills? For some businesses (content sites, for example),
advertisers pay the bills instead of users, so it’s important to flesh out the details here.

You can also reference the competitive landscape here and discuss how your pricing fits into the
larger market. Are you a premium, high-price offering, or a budget offering that undercuts
existing solutions on the market?

6. Traction and validation/roadmap

If you already have sales or early adopters using your product, talk about that here. Investors
want to see that you have proven some aspect of your business model as that reduces risk, so
any proof you have that validates that your solution works to solve the problem you have
identified is extremely powerful.

You can also use this slide to talk about your milestones. What major goals have you achieved
so far and what are the major next steps you plan on taking? A product or company roadmap
that outlines key milestones is helpful here.

7. Marketing and sales strategy

How are you planning on getting customers’ attention and what will your sales process look
like? Use this slide to outline your marketing and sales plan. You’ll want to detail the key tactics
that you intend to use to get your product in front of prospective customers.

Finding and winning customers can sometimes be the biggest challenge for a startup, so it’s
important to show that you have a solid grasp of how you will reach your target market and what
sales channels you plan on using.

If your marketing and sales process is different than your competitors, it’s important to highlight
that here.

8. Team
Why are you and your team the right people to build and grow this company? What experience
do you have that others don’t? Highlight the key team members, their successes at other
companies, and the key expertise that they bring to the table.
Even if you don’t have a complete team yet, identify the key positions that you still need to fill
and why those positions are critical to company growth.

9. Financials
Investors will expect to see your financials: sales forecast, income statement (also called profit
and loss statement), and cash flow forecast for at least three years.

But, for your pitch deck, you shouldn’t have in-depth spreadsheets that will be difficult to read
and consume in a presentation format. Limit yourself to charts that show sales, total customers,
total expenses, and profits.

You should be prepared to discuss the underlying assumptions that you’ve made to arrive at
your sales goals and what your key expense drivers are.

Remember to try and be realistic. Investors see “hockey stick” projections all the time and will
mentally be cutting your projections in half. If you can explain your growth based on traction you
already have or compared to a similar company in a related industry, that is extremely useful.

10. Competition
Every business has competition in one form or another. Even if you are opening up an entirely
new market, your potential customers are using alternative solutions to solve their problems
today.

Describe how you fit into the competitive landscape and how you’re different than the
competitors and alternatives that are on the market today. What key advantages do you have
over the competition or is there some “secret sauce” that you have and others don’t?

The key here is explaining how you are different than the other players on the market and why
customers will choose you instead of one of the other players on the market.

11. Investment and use of funds

Finally, it’s time to actually ask for the money. That’s why you’re doing this pitch deck, right? I
know—I said that this pitch deck isn’t about actually getting funded. That’s still true, but your
potential investors do need to know how much money you are looking for.

More importantly, you need to be able to explain why you need the amount of money you are
asking for and how you plan on using the money. Investors will want to know how their money is
being used and how it is going to help you achieve the goals you are setting out for your
business.

If you already have some investors on board, now is when you should be talking about those
other investors and why they chose to invest.
Eliminate the downtime of customer going to logistics office: we come to you to pick the goods

Kobo360 also runs the Kobo Wealth Investment Network (KoboWIN)- a crowd-invest, vehicle

financing program. It allows members of the public (individual investor or pool of investors) to

invest in a reliable truck with a seed investment of N14m per truck and get monthly returns of at

least N500k for 72 months.

This initiative is necessary because of limited vehicle financing options for truckers in Nigeria.

Through the programme, Kobo drivers can finance new trucks through citizen investors and pay

them back directly (with interest). The startup hopes that the initiative will inject 20,000

additional trucks into their system.

Just like the ride-hailing platform (Uber, Taxify and others), Kobo360 works like a freight-hailing
platform. They partner with larger courier companies – Chisco Transport Group, DHL, UPS, Air
France, KLM, SA Airlines, and a network of truckers who already have the infrastructure needed
to provide services to the needing customers.

This means that Kobo360 doesn’t spend a lot of money and personnel on infrastructure, but still
allow businesses send goods with almost no geographical barrier. This business model has
largely helped reduced cost of its services.

Kobo360 also allows for customers to track the movement of their goods/shipments.
Mission State: Deliver Goods in good shape, on time and within budget; Create wealth for
drivers and users.

A user can have an OnyeOzi wallet from which payment for his logistics needs are made.
OnyeOzi offers several unique features including: last-mile pickup and delivery, aggregated fleet
management platform, wealth growth and management network

OnyeOzi Wallet: receive deposits from your wealth network, make payments for logistics without
needing cash,
Wealth Management
Give our customers/users opportunity to make money on the platform, via our wealth creation
portfolios. Join a social group to buy shares into a truck or car and make revenues from it
monthly. Using digital financial technology, we provide an alternative financing channels for
locals to invest directly in cars
Help drivers finance purchase of trucks easier and faster; empower users to make extra income
through mutual investments
KOBO360
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