PROJECT REPORT

ON

REAL TIME COURIER TRACKING

SYSTEM
SUBMITTED TO

S. V. UNIVERSITY-TIRUPATHI

In partial fulfilment for the award of the degree of

MASTER OF COMPUTER APPLICATIONS
SUBMITTED BY

K. HARIPRASAD (7321054)

Under the Guidance of

Mr. N.K. DINAKAR, MCA.,

Assistant Professor

MASTER OF COMPUTER APPLICATIONS

VIJAYAM BUSINESS SCHOOL
(Affiliated to S.V. University, Tirupati)
CHITTOOR – 517001
2022-2023
 VIJAYAM BUSINESS SCHOOL
MASTER OF COMPUTER APPLICATIONS
(Affiliated to S.V. University, Tirupati)
CHITTOOR – 517001

CERTIFICATE

This is to certify that the major project entitled “ REAL TIME COURIER TRACKING SYSTEM ” as a
part of laboratory, is bonafied work carried out by K. HARIPRASAD bearing 7321054 partial fulfilments for
the award of Masters in Computer Applications from S.V. University, Tirupati during the academic year
2022-23. It is certified that all the corrections/suggestions indicated for internal assessment has been
incorporated in reports submitted in the department Library. This major project report has been approved as it
satisfies the academic requirements in respect of the major project report prescribed for award of Master’s
Degree.

…………………… ……………………… ….…………..….…

Signature of Internal Guide Signature of the HOD Signature of Principal

Mr. N.K. DINAKAR Mr. M.S. SRINIVASAN Dr. V. MURALI KRISHAN

Assistant professor HOD Principal

Dept. of. MCA Dept. of. MCA VBS, Chittoor

Internal Examiner External Examiner

 DECLARATION

I Hereby Declare That, I, K. HARIPRASAD student of

4TH semester in Master of Computer Applications, Vijayam Business School, Chittoor, hereby
declare that the major project entitled, “REAL TIME COURIER TRACKING SYSTEM” has
been carried out by myself under the supervision of Mr. N.K. DINAKAR, Assistant professor,
Master of Computer Applications, Vijayam Business School , Chittoor, and submitted in partial
fulfillment for the award of Masters Degree, Vijayam Business School , Chittoor, during the
academic year 2022 – 2023.

K. HARIPRASAD (7321054)

Place:

Date:
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ACKNOWLEDGMENT

Any achievement does not depend solely on individual efforts but on the guidance,
encouragement and cooperation of intellectuals, elders and friends. A number of personalities, in
their own capacities, have helped me in carrying out this major project work. I would like to take
this opportunity to thank them all.
This completion of major project work brings a sense of satisfaction, but it is never
complete without thanking the persons responsible for its successful completion.
I extend my special in-depth, heartfelt, sincere gratitude to our correspondent and
chairman of Vijayam Educational Institutions Dr. M. THEJOMOORTHY for providing good
infrastructure and supporting us constantly.
I extend my special in-depth, heartfelt, sincere gratitude to our principal sir
Dr. V. MURALI KRISHNA Professor, Master of Business applications, Vijayam Business
School, Chittoor, for his constant support and valuable guidance for completion of the project
work.
I express my heartfelt sincere gratitude to Mr. M.S. SRINIVASAN, HOD, Department
of Computer Applications, Vijayam Business School, Chittoor, for his valuable suggestions and
support.
I would like to express my sincere gratitude to Asst. Prof. Mr. N.K. DINAKAR,
Department of Computer Application and Vijayam Business School, whose role as project guide
was invaluable for the project.
I am extremely thankful for the keen interest he took in advising us, for the books and
reference materials provided for the moral support extended to us. I am also indebted to our Asst.
Prof. Mr. D. CHANDRAMOULI and MR. VIJAY SARADHI REDDY for their unconditional
help and inspiration.
I would like to thank all the teaching and non-teaching staff members in my Master’s in
Computer Application, Vijayam Business School, Chittoor, for their support.

K. HARIPRASAD

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TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION .............................................................................................................. 9

1.1 BACKGROUND ................................................................................................................................. 9

1.2 PROBLEM STATEMENT .................................................................................................................. 10

1.3 OBJECTIVES ...................................................................................................................................... 10

1.5 JUSTIFICATION ................................................................................................................................ 11

1.6 SCOPE OF THE STUDY .................................................................................................................... 11

1.6.1 Limitations of the Proposed System ............................................................................................ 11

CHAPTER 2: LIRETAURE REVIEW ...................................................................................................... 12

2.1 INTRODUCTION ............................................................................................................................... 12

2.2 WEB APPLICATION ......................................................................................................................... 13

2.2.1 How the Web Application Works ................................................................................................. 14

2.2.2 Advantages .................................................................................................................................... 15

2.2.3Disadvantages ................................................................................................................................ 15

CHAPTER 3 METHODOLOGY .............................................................................................................. 16

3.1 SYSTEM ANALYSIS ......................................................................................................................... 16

3.2 STAGES OF SYSTEM ANALYSIS ................................................................................................... 17

3.3 FEASIBILITY STUDY ....................................................................................................................... 17

3.3.1 Schedule feasibility ....................................................................................................................... 17

3.3.2 TECHINICAL FEASIBILITY ..................................................................................................... 18

3.3.3 ECONOMIC FEASIBILITY ........................................................................................................ 18

3.3.4 RESOURCE FEASTIBILITY ...................................................................................................... 18

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3.4 Requirement elicitation ........................................................................................................................ 19

3.5 METHODS USED ............................................................................................................................... 19

3.5.1 Interviews ...................................................................................................................................... 19

3.5.2 Secondary Data ............................................................................................................................. 20

3.5.3 Personal Experience ...................................................................................................................... 20

3.5.4 Parallel Methodology ..................................................................................................................... 20

3.5.3 The Discovery of Facts ................................................................................................................... 21

3.6 System Design ..................................................................................................................................... 22

3.6.1 Introduction ................................................................................................................................... 24

3.6.2 ENTITY RELATIONSHIP DIAGRAM ...................................................................................... 24

3.6.3 DATA FLOW DIAGRAM ........................................................................................................... 25

3.6.4 Data Base and the Data Management System ................................................................................. 26

3.6.5 Advantages of a Database ............................................................................................................. 26

3.6.6 Database Management System of the CMS ..................................................................................... 27

3.6.7 Unique Features of MYSQL ......................................................................................................... 29

3.6.8 Security of Data in the System ..................................................................................................... 29

3.7 THE GANT CHART ....................................................................................................................... 30

CHAPTER FOUR: IMPLEMENTATION, TESTING AND RESULT .................................................... 31

4.1 IMPLEMENTION ............................................................................................................................... 31

4.1.1Hardware/Software Interface: ........................................................................................................ 32

4.1.2 IMPLEMENTATION LANGUAGES ......................................................................................... 32

4.2 How the system Works

........................................................................................................................ 33

4.2.1 Courier Management System Module

.......................................................................................... 34

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4.2.2 Administrator Interface module

.................................................................................................... 35

4.2.3How the backend works ................................................................................................................. 36

4.2.4Key Demonstrations ....................................................................................................................... 37

4.2.4.1Add New Parcel ...................................................................................................................... 38

4.2.4.2In Transit ................................................................................................................................. 38

4.2.4.3Staff tab ................................................................................................................................... 38

4.2.4.4Parcel Process ......................................................................................................................... 39

4.3TESTING .............................................................................................................................................. 39

4.3.1TYPES OF SYSTEM TESTING .......................................................................................................

40

4.3.2BACK-END TESTING ................................................................................................................. 40

4.3.2.1 Test conducted ....................................................................................................................... 40

4.3.3 Browser Compatibility Testing ..................................................................................................... 41

4.3.3.1 Test Conducted ...................................................................................................................... 42

4.3.4 End-to-End Testing ....................................................................................................................... 42

4.3.5 Integration Testing ........................................................................................................................ 42

4.3.5.1 Tests conducted ...................................................................................................................... 43

4.3.6Functional Testing ......................................................................................................................... 43

4.3.7 Performance Testing ..................................................................................................................... 43

4.3.8Graphical User Interface (GUI) Testing ........................................................................................ 43

4.3.8.1 Test conducted ....................................................................................................................... 43

5.0 CHAPTER FIVE: CONCLUSION AND FURTHER RESEARCH ................................................... 44

5.1 OBJECTIVES ATTAINED ................................................................................................................. 44

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5.1.1 Developed a user friendly interface .............................................................................................. 44

5.1.2 Developed a database .................................................................................................................... 45

5.1.3 Incorporated Fast payment gate ways ........................................................................................... 46

5.1.4Developed a back-end system only accessible to the administrator .............................................. 46

5.2 CONCLUSION
.................................................................................................................................... 47

5.3 FUTURE RECOMMENDATIONS

.................................................................................................... 48

5.4CHALLENGES FACED DURING DEVELOPMENT ....................................................................... 48

REFERENCES .......................................................................................................................................... 49

APPENDIX ................................................................................................................................................ 50

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CHAPTER 1: INTRODUCTION

1.1 BACKGROUND
The increase in sending parcels from one point to another has led to the development of
sophisticated systems, to ease in accountability and ease of transport and logistics. In recent times
we have seen the registration of courier, cargo and logistics companies in the country spanning
from ground to air. There are many constituents in sending and receiving parcels which include
caring and safely delivering people’s belongings as requested at a fee.

Having a background in the old ways of logistics the explosion of sophisticated information and
communication technologies (ICTs) creates new opportunities as well as challenges for the
whole service delivery systems, particularly to fulfil the ever increasing demand of people who
are mostly having high level of information technology (IT) literacy and advanced in knowledge
and awareness of ease of transporting parcels from point to point . To remain competitive,
companies have adopted different methods with IT advancement i.e. the introduction of platforms
like sendy where people can easily access services to send and receive parcels without
compromising the existing sending of parcels using trusted riders and other unorthodox methods.
Records that capture various information serve as important institutional memory and central to
efficient public service machinery (Halsey & Bettany, 2015).

("Gaps in electronic trial master file (eTMF) implementation: A study in the organization case,"
2017) The advancements of the 21st century have led to an emergence of many disciplines with
great potential to solve existing problems. One such potential field is Technology, which has over
the years been increasingly adopted in many processes to avert the problems of ineffective and
inefficient service delivery. One of the key areas of interest is automation of the courier services.
Many challenges have been faced in the process of sending parcels and products from one place
to another including delays due to misplacement of small parcels as a result of using written
receipts and paperwork at the registry when reference is ought to be made. As courier services
have become more technologically advanced, pressure mounts on the courier companies to join
the flow of technological progress in order to provide parcel service delivery. In addition, to
emphasize transparency, to build customer trust and confidence in courier and service delivery
systems and companies.

My major first-hand experience was in my first week as an intern to an aviation company in

January 2021 where I started working at the courier department at Wilson Airport Nairobi. The
first thing I noted was the big files that my fellow workmates kept record in them in written form
or excel records. This gave me the thought of developing a program which will ease this process.
My thought was then enhanced after some research and knowledge of the big unordered file
keeping in the offices and the company’s library. I thought of developing a program which will
record new incoming parcels, then recognize payment via card or MPESA, this would ease the

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work of the employee and the collector of the parcel and save on time during search and collection
of parcel, moreover, the ease of accountability by the auditors on the performance of

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the department. Different crime books were maintained, major crime, mail bag parcel list and
sometimes dangerous parcels parcel list i.e. weapons or explosives on transit, basically this project
will be all about new ways and methods where parcel and courier handlers can record new parcels
on transit, delivered parcels, collected parcels and unpicked parcels. Any existing courier service
management system was researched to get clues and hints on designing a suitable web application.

1.2 PROBLEM STATEMENT

Courier management has in the recent past received increasing support and attention in the public
sector across the globe as people embrace information & communication technologies in the
management of their corporate records due to accountability and auditing.

There has been a lot of complaints raised by the people especially in the country coming from more
developed countries in relation to the manual system used in Kenyan courier management systems
an example such parcel/envelope misplacement, parcels going missing and this leads to mistrust
in the use of this systems and opting for the unorthodox methods. This causes the companies losses
due to replacement of the parcels in money form.

For efficiency and effectiveness of courier services, a sound courier management system needs to
be established. In 2010, in the Kenyan long-distance matatu and transport industry, the integrated
courier management system was installed and rolled out to manage record processes and functions.
Nevertheless, in the logistics and cargo sectors, there is still not a clear courier management
system. This issue presents an investigation into the implementation in Kenya's logistics and
transport industry of the web-based courier management system.

1.3 OBJECTIVES

Main Objective
The main objective is to discover the implementation of a better courier management system in
Kenyan transport and logistic sector specifically at Wilson airport where I work.

Specific objectives

1. Develop a user friendly interface

2. To create a database to store, manage and backup parcel and courier records.
3. To establish a framework guideline for a legally accepted courier management
system.

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4. To establish the requirements, policies and procedures for managing the courier
management system.
5. To develop and test a courier management system I solely developed

1.5 JUSTIFICATION
The reason why I decided to do a courier management system is because of the increasing laying
off of employees, loss of cash due to unscrupulous customers and corruption among the dishonest
employees. The system will benefit the courier services owners by providing rapid, reliable and
time-definite delivery connecting remote places from the developed towns and city. The delivery
will be made within 24 hours of sending the parcel.

The study will benefit the staff and management of the courier systems by highlighting the
weaknesses in the using of the manual system to users. To other researchers, this system will help
to add to the existing literature in the field of research. Therefore future scholars and researchers
will be able to refer and use the findings of this project in their academic research. The system is
used for daily activities, including sending, receiving, company information, pickup centers and
sending rates for different parcels. Manually, this process is very difficult to do. It is therefore
recommended that the process be computerized by developing relative software as the world
adopts information and technology; in every area of life, computing is necessary. The system
further cuts down the cost incurred while replacing the lost parcels to the owners and mishandling
of parcels. More so, this project will equip other researchers with enough information to develop
related or more advanced systems or to make some improvements.

1.6 SCOPE OF THE STUDY

This project is based on developing an electronic web application to automate the parceling
management systems in different areas of logistics and cargo transport. The web based system will
first get to Skyward Express, due to many parcels being sent to many counties; and have had cases
of losses in parcel and cargo. This will help the cargo and parcel handlers in simplicity of their
operations.

1.6.1 Limitation of Proposed System

The proposed system has some disadvantages due to the change made from operating from manual
to computerized system.

These include:
1. Unemployment: some of the workers expressed fear that they will be laid off due to the
introduction of computerized systems.
2. Training cost: the employees will be trained on the effective use of the courier system
which will cost the company both time and finances.

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3. Maintenance cost: the system will require modification due to new user requirements,
upgrades and installations. However, the courier management system for the transport and
cargo sector is worth undertaking as the benefits it will introduce are immense.

CHAPTER 2: LIRETAURE REVIEW

2.1 INTRODUCTION
“Logistics and cargo companies around the world are motoring down the digital highway and
embracing web based courier and parceling management systems as a means to enhance their
parceling or courier systems. Efforts are underway to computerize every aspect of cargo and parcel
management, as well as accountability.

In this system first of all consignors placed their courier like covers, documents, no documents etc.
to the officer/clerk of the courier branch. Here this branch acts as a source branch. Then the branch
officer prepares the courier note. The details of the courier note are as follows.

DEST: It indicates the name of the city or destination to where the courier is sent.

DATE: On which courier is received.

SENDER: It indicates name & address of the person who sent the courier.

RECEIVER: It indicates name & address of the person who received the courier.

WEIGHT IN KGS: It indicates weight of the courier in kilograms.

CHARGES: According to the weight of courier they provide charges of courier.

Make 3 copies of the manifest. From which one is used for the source office, the other 2 are sent
to the destination office. Then from these two copies one is return back to the source branch for
confirmation of delivery.

After preparing Manifest all the courier are packed & then transship the courier.

After receiving courier, the destination branch checks the manifest, whether any courier is left or
not. Then based on manifest the destination branch changes the status of the courier to ‘Deliver’.
In the courier services, charges of the courier are obtained from the rate table, which contains the
different rate for the different weight of the courier.

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The completeness of courier system delivery sets the standard for delivery service excellence.
Effective records management system guarantees the accountability and integrity of an
organization that provides services to the public at large and serves as a strategic resource for
government administration (Lemley, 2010). A dependable and valid parceling and courier
management system is basic to the effectiveness of day-to-day courier and parceling operations
and fairness of logistical decisions. The maintenance of courier records directly influence the
timeliness and integrity of courier and logistic processing.

This new system will overcome losing money and other resources by introducing a centralized
database, implementing electronic records creation and preservation of meta-data. The major
problem or issue in carrying out CMS (Courier Management System) is security, accessibility and
interoperability. Interoperability here means the ability of computer systems or software to
exchange and make use of information and data (Rogers et al., 2012).

Courier services today not only have to comply with regulations, but also have to maintain a
balance between operational record keeping requirements, minimizing liability of storing private
information and customer privacy preferences (Lunney, Jr., 2013).

The acknowledgement that computerized courier management systems have the capacity to
improve flow of case management and access to information, but agreeing that computerization as
a means of solving all management, resource and information problems.

This project will be based on a web application and will require a database for keeping records and
storing users’ credentials. The system gives rights to the admin to enter new case records and save,
update existing case records in a fully searchable database. Besides that lawyers can file case
document electrically, reducing the workload on the court system, and opening cases and ensuring
The explosion of sophisticated information and communication technologies (ICTs) creates new
opportunities as well as challenges for the whole service delivery systems, particularly to fulfil
the ever increasing demand of citizens who are mostly having high level of information
technology (IT) literacy and advanced in knowledge and awareness of their rights. To remain
competitive, government records have progressed in line with IT advancement i.e. the introduction
of platforms like E-citizen where citizens and foreign nationals can easily access their services
without compromising the existing strict government principles and regulations set through acts
and policies. Records that capture various information serve as important institutional memory and
central to efficient public service machinery (Halsey & Bettany, 2015) that all documents are filled
correctly. Senior officials can view the system and know when a case file was modified and by
whom.

2.2 WEB APPLICATION

Online systems are systems where the input data enter the computer directly from the point of
origin (usually a terminal or workstation) and/or in which output data are transmitted directly to
that terminal point of origin. (Sippl, Computer Dictionary, 4th ed).

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Web application is an application software or a computer program that runs on a web server and
performs tasks over the internet. They are accessed by the users through a web browser such as
Google chrome or Firefox with an active internet connection. They are programmed using a client-
server based structure. Commonly used web applications include: Gmail and Google map.

2.2.1 HOW THE WEB APPLICATION WORK

Web applications are normally coded in many browser-supported languages such as python,
JavaScript, PHP and Perl. Because these languages rely on the browser to make the program
executable. These applications are divided into two types: dynamic which requires server-side
processing and the static without requirement of server for processing. Web application needs a
web server to manage clients’ requests. A web server is a software and hardware that uses or
understands a uniform resource locator (web addresses) and Hypertext Transfer protocol to
respond to client requests made over the World Wide Web (www). The main role of a web server
is to store database information, processing data and delivering web pages to users through
displaying website content.

1. Users access a web application through either a web browser or a mobile application
by making a request to the web server over the Internet.
2. The web server forwards the user’s request to the web application server. The web
application server is to perform the user’s request task such as processing the data and
then generates the output of the requested data
3. The web application server forwards the results back to the web server.
4. The web server delivers the requested data or information to the appropriate client and
appears on its display.

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Figure 1: Web application architecture

2.2.2 Advantages
As a result of the online courier management systems the following are the anticipated advantages
and benefits of the proposed system:

Firstly, it will help in making efficient deliveries and more accountability due to ease pf follow up
of the transportation of a courier from one destination to another.

The system will also help to reduce labor cost involved. This is because it needs few users
compared to the manual system that needs a lot of users and more paper work involved.

The system will be less probable to make mistake, since it’s a web based system. This will also
lead to ease the speed of execution and number of optimum screens to accommodate the
maximum throughput.

Lastly, it will make the job easier by hastening the work process therefore saving time.

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2.2.3 Disadvantages

The proposed system has some disadvantages due to the change made from operating from manual
to computerized system.

These include:
1. Unemployment: some of the workers expressed fear that they will be laid off due to
the introduction of computerized systems.
2. Training cost: the employees will be trained on the effective use of the courier system
which will cost the company both time and finances.
3. Maintenance cost: the system will require modification due to new user requirements,
upgrades and installations. However, the courier management system for the transport
and cargo sector is worth undertaking as the benefits it will introduce are immense.

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CHAPTER 3 METHODOLOGY

Introduction

In this chapter we will be looking at the research methods that were employed in the study in order
to achieve the objectives of the study. This chapter will cover system analysis, system modeling and
methodology used in the system.

Prototyping approach to be used will be to deliver the first model. In prototyping model, a system
that mimics the real system is given to the users and the real system is developed by basing on the
prototype or by improving on it. Thus: the users to use the system in part and see whether they find
it a good system. To give users time to learn how to use and interact with the system. Oral and written
interviews or questioners will be used to collect requirements information from the local courts since
the other possible means like observation requires an existing system to learn from it.
.

3.1 SYSTEM ANALYSIS

What is system analysis? System analysis can be defined as “"the process of studying a procedure or
business in order to identify its goals and purposes and create systems and procedures that will
achieve them in an efficient way". Another view sees system analysis as a problem-solving technique
that breaks down a system into its component pieces for the purpose of the studying how well those
component parts work and interact to accomplish their purpose. (Lonnie D. Bentley p.160 7th
edition.)

This also describes the plan that the investigator will undertake to develop the ways of solving
problems and provide guidance in various steps of undertaking the research. This study uses
descriptive research design because it is interested in describing the satiation as it exists during the
time of study without making manipulations. It provides the researcher with an opportunity to gain
deeper insights into the subject matter under study.
Robson (2002) points out that descriptive study portrays an accurate profile of persons, events or
situation. Chandran (2004) also states descriptive study describes the existing conditions and attitudes
through observation and interpretation techniques. In the present study, this design is the most
preferable because it helps to deepen understanding of the current situation as it exists. It enables
obtaining of both quantitative and qualitative data for the study because of utilization of
questionnaires and the interview guides.

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3.2 STAGES OF SYSTEM ANALYSIS

Basically System analysis has four stages that are:

• Investigate and analysis the current system in the organization

1. Currently, most companies use the old paperwork written receipt systems. The process
used has to be thoroughly analyzed and checked in order to implement the new
system. This will make the companies be at per with the current technology.

• System requirement determination

• The system that I am currently working on requires the following components
that are: a database of SQL which is going to store the users details, a web based
server and internet. I will also need a server to host the website and a domain
name for the website, however, for this project I will use my computer to host the
website and Xampp control panel to enable the hosting. The database will also be
in my computer

• Third step is configuring and structuring the requirements

• Final step is selecting the best alternative design strategy

System analysis for the courier management system includes the followings steps

i. Identify the issue at hand.

ii. Establish the requirement for the new framework.

iii. Make a criteria and rank the requirements in order.

iv. Make a model to show how tasks can be carried out.

3.3 FEASIBILITY STUDY

A feasibility study is a detailed report that discusses the project’s frames of analysis in depth. It
also considers the strategy, operations, people and control as well as risk and constraints. The goal
is to get a solution towards the completeness and revamp of a project.

There six type of feasibility which is shall discuss in the context of my project they include;
economic schedule, technical, political, contractual and organizational feasibility. (Will Kenton,
2018)

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3.3.1 Schedule feasibility

Typically this means estimating how long the system will take to develop, and if it can be
completed in a given time period using some methods like payback period. Therefore, the time
allocated for undertaking the project is three month, which is ample time to finish the project and
ensure that it is working. (BrightHubProjectManagement, N.D)

3.3.2 TECHINICAL FEASIBILITY

Basically, this assessment is based on an outline design of system requirements, to determine
whether the company has the technical expertise to handle completion of the project. Therefore
this study will be aimed at examining whether the organization has

3.3.3 ECONOMIC FEASIBILITY

This concerns itself with the financial assessment of benefits of the project that may be tangible or
intangible and the capital one is going to use to establish the project. All resources I am going to
use during development are open and free source; therefore not a great amount of money has been
incurred. (BrightHubProjectManagement, N.D)

For example; brackets, hosting and xampp.

Resource Table

SERVER EXPENSE COST (Ksh.)

Computer (quad core, 2TB HDD, 16GB RAM) 160,000
Gateway 90,000
Net Connection 25,000
Database Server 62,000
Printer/ Photocopier 55,000
Toner 15,000
Uninterruptible Power Supplier (UPS) 16,000
Printing Rims 5000
Total 428,000

Figure 1: Resources table

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3.3.4 RESOURCE FEASTIBILITY

This involves the resources to be used in developing of the project. Since the system is computer
based it requires both hardware and software components. Therefore the software requirements
include: Operating System: Windows (7/8 or above), web Browser: IE 10 or above, Mozilla 31 and
above or Google Chrome, Drivers: Java Runtime Environment and brackets.
(BrightHubProjectManagement,N.D

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3.4 Requirement elicitation

Requirements elicitation/discovery includes those techniques to be used by systems analysts to

Identify or extract system problems and solution requirements from the user community and

Other relevant. (Morrill, 2013).

Techniques that can be used are Interviews, questionnaires, Journals Internet

3.5 METHODS USED

3.5.1 Interviews

After determining the steps the user is going to par taken in , I decide to conduct an interview to
assess what the users would desire the withdrawal system to have and the features the would love.
I opted to conduct the interview around my work place that is SKYWARD EXPRESS OFFICES.

The following are the responses that I received from my fellow workmates:-

• They want a simple platform with less complexities

• They also want a system that is accountable and produce accurate work at any
given time

• They also wanted a system that is very safe especially as it deals with financial data.
• Other suggested the inclusion of all payment verification system such as mpesa express

and MasterCard Question are at the appendix

3.5.2 Development Methodology

To enhance design, product management, and project management, the software development
process divides software development work into smaller, parallel or sequential phases or sub
processes. A software development life cycle is another name for it.
3.5.3 Importance of a Methodology

Information development methodologies serve paramount importance in any given system

development process. Below represents a set of advantages arising from methodology.

1. It enables creation of improved quality of the product in relation to the various standards
that have been stipulated internationally to enhance the system functionality, acceptance,
accuracy and consistency
2. It enables integration of the user need in the system development which promotes the level
of customer satisfaction
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3. It promotes better control by the managerial team through accuracy in the estimation of
costs, quality and time requirements in the project development and in same line enhance
reduction of various overheads

3.5.4 Parallel Methodology

It refers to the act of promoting concurrent interactions between software development and
testing in the whole lifecycle of the software. Four core values are emphasized in this
methodology.

1. Individual and team interactions over processes and tools.

2. Working software over comprehensive documentation.
3. Customer collaboration over contract negotiation.
4. Responding to change over following a plan.

This method calls for incremental as well as interactive software design approach which is divided
into various models. It enables the customer to have a chance of viewing the product and proposing
their preferences if any in the process of product development.

Additionally, in this method, once the iteration is done, the customer is given an opportunity where
the obtained product features are availed for review by the customer and make any adjustments.

The testing and development work is done concurrently at each phase where the level of user
acceptance is evaluated. Regular communication is done with the developers to determine the
requirements and as well conduct planning needed.

3.5.5 The Discovery of Facts

This system is expected to promote and fulfil the requirements of the customers through engaging
them in a productive process. Business domain is very crucial and the designers need to have
accurate information about it. Assembling information related to what people actually do in the
organization and as well defines their roles to capture the requirements of the current system and
those of the new system, the following methods will be utilized.

1. Background Reading

Here, the analysis team shall be engaged in the organization with aim of fact mining exercise. They
will be able to obtain clear details on the same through use of institutional reports, organizational
charts and other relevant documents from the organization.

2. Interviewing
Inn interviewing method, the teams involved i.e. the development team and the organizational
personnel will make an appointment and meet. This will be followed by asking of the interview
questions from the interview guide in relation to the domain of the organization. The interviews
will enrich the information available for the study.

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3. Observation
Observation methods will be utilized by the analysis team where they will be observing the
organizational personnel in their natural working environment and set up for a predetermined time.
The method will involve observation of the routine tasks as they are being performed without any
form of probing.

4. Sampling of Documents

In this case, the various documents and dairies maintained by the staff in their normal workings
will be examined. The various findings will be drawn from the records marinated in those
documents which have been sampled.

5. Questionnaires

Questionnaires will be developed containing both open and closed questions which will be then
administered to the staff. They will be analyzed for completeness and analyzed through drawing
conclusions from the responses provided by the staff.

3.6 Requirements Specification

It refers to the document which describes the functional and non-functional requirements of the
end-users. It specifies various expectations potentially about the proposed system to be developed
and what it aims to attain. In essence, it works as the agreement set between the development team
and the end-users on the various requirements that have been specified or need to be included.
According to the IEEE 830 standards for software requirements, the following are benefits that
arise from requirements specifications.

1. It establishes the basic agreement between the software development team and the end- users
2. Helps in saving time and energy needed in development because it provides clarifications
needed in the initial stages of development and in addition it ensure future safety from adverse
effects of errors that could be committed
3. It gives the bases for cost estimation before development
4. Requirements specification promotes validation of the subsequent phases through
verification of the deliverables of these stages in reference to the initial stages.

The properties of parcel requirements specification includes:

1. Accurate.
2. Unambiguous.
3. Complete & Consistent.
4. Verifiable & Traceable.

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3.6 .1 Secondary Data

Secondary data are research data that has been previously collected and accessible to researchers.
The term contrasts with primary data collected from the source. (Delphin, 2016) I collected data
and information about online verification systems like mpesa one tap and specific code
requirements for the functioning of the system from websites and pdf file

3.6 .2 Personal Experience

This project should benefit every user using the system to assist the sender to send the
courier in the shortest time possible or to find a delivered courier in the shortest time
possible by searching. This will ease and hasten the process.

3.6 System Design

3.6.1 Introduction
Systems design is the process of defining the architecture, modules, interfaces, and data for a
system to satisfy specified requirements. Systems design could be seen as the application of
systems theory to product development. There is some overlap with the disciplines of systems
analysis, systems architecture and systems engineering.( (Smart Draw, N.D)

Research Design

Research design describes the plan that the investigator will undertake to develop the ways of
solving problems and provide guidance in various steps of undertaking the research. This study
uses descriptive research design because it is interested in describing the satiation as it exists during
the time of study without making manipulations. It provides the researcher with an opportunity to
gain deeper insights into the subject matter under study.

Robson (2002) points out that descriptive study portrays an accurate profile of persons, events or
situation. Chandran (2004) also states descriptive study describes the existing conditions and
attitudes through observation and interpretation techniques. In the present study, this design is the
most preferable because it helps to deepen understanding of the current situation as it exists. It
enables obtaining of both quantitative and qualitative data for the study because of utilization of
questionnaires and the interview guides.

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Figure 2: System Design

3.6.2 ENTITY RELATIONSHIP DIAGRAM
An entity relationship diagram (ERD) shows the relationships of entity sets stored in a database.
An entity in this context is a component of data. In other words, ER diagrams illustrate the logical
structure of databases. (Smart Draw, N.D)

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Figure 3: Design view of the database

Figure 4 E.R diagram

3.6.3 Modelling the Database for CMS

3.6.4 Database & the Database Management System

Database basically refers to information that relates to one another that has been documented and
controlled under database management systems. The main tasks for the DBMS are to control the
database's security, concurrency, backups & restoring, transaction management & recovery from
failures.

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3.6.5 Advantages of having a database

Compared to the legacy data storing techniques, the Database systems are much more reliable than
ever before with the following features:

1. Security & access control of the system for different users on different information. 2.
Data Integrity & Integration
3. Reliability & Scalability.

3.6.6 The Database Management System for the CMS

Since the project is going to be an intranet based application the application data needs to be
accessed from anywhere within the corporate LAN. So the DBMS should be able to handle so
many connections at once in a networked environment. Also the database for this system should
be able to handle an enormous amount of information regarding the parcel information and long
term logistical history of the parcels being transported. By considering these factors the MYSQL
Server 5.0 database management system has been chosen.

3.6.7 Unique features of the MYSQL 5.0

The Computing Center Management System (CCMS) system uses MYSQL as the DBMS due to
the following reasons:

MySQL is characterized as a free, fast, reliable open source relational database. It does lack some
sophistication and facilities, but it has an active development team and, as it goes from release to
release, more capabilities are added. At certain times there will be a trade between speed and
capabilities.

3.6.8 Security of the data in CMS (Courier Management System)

Shepherd and Yeo (2013), opine that records management policy should be endorsed by senior
management and be made readily available to staff at all levels of the organization. They further
assert that it should sit alongside policy on other matters where best practice is critical to the
achievement of the organization’s goals.
Some employees in the logistical company or Courier Company may try to manipulate paperbased
systems in order to gain their own interest by using these terms such as document falsification,
duplication, non-production to counter accountability and auditing. Most courier companies use
this paper-based record processes method due to the cheap cost incurred. Unfortunately,
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advancement of technology has made it very easy to create fake documents and stealing of courier
tags from the internet if needed and using them to send the parcels without paying nevertheless the
worst case scenario is manipulating the MPESA messages.
The CMS came to avoid fake documentation. CMS uses a combination of database entries and
word processing software to generate notices, decisions and other documents. The clerk inputs the
sender, receiver, weight of the item, tag number and destination into the system and the sender and
receiver immediately gets a text on the arrival of the parcel to the destination. When the parcel is
received the clerk changes the status from in transit to picked-up or delivered. The system can also
print reports depending on days or weeks of the current amount of parcels to be sent or not picked
up or any other status depending on the item. CMS might not be the first of itself but is aimed at
making the work easier compared to the other systems in place. This means the item to be sent is
not valid unless it’s created and stored via the Courier Management System.

3.6.9 Conceptual framework

According to (Toy et al., 2013), conceptual framework is structured from a set of broad ideas and
theories that help a researcher to properly identify the problem they are looking at, frame their
questions and find suitable literature. Conceptual framework helps the researcher to clarify their
research question and aims. According to this study independent variables are Cost of CMS, sender
and receiver Data Security and Job Satisfaction. Cost of CMS is crucial as it helps in determining
the total cost of the System and hence its importance. Sender and Receiver data security also helps
in monitoring who has sent what to where to avoid loss of charging fee and bribes to clerks. It’s
also important in ensuring that

Legal issues are adhered to for instance when transporting prohibited parcels via aircraft such as
flammables and weapons.
Independent variables are those which are likely to affect the implementation of CFMS. They
include lack of management support, training and awareness and organization culture. Appropriate
training and awareness has to be undertaken before installing the system and at the end (User
training and acceptance). This is crucial as it prepares the users psychologically thus curbing
resistance to change among them.

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Cost of CMS
Information
capture, storage
and retrieval
Speed of report generation
Presence of previous
courior statistics

Data Security Effective service delivery

File construction Accountability of the
Number of lost goods in courier services.
transit.

Job Satisfaction
Confidence at work
Knowledge of sending the
goods process

Figure 5 Conceptual Framework

3.6.3 DATA FLOW DIAGRAM

A data flow diagram is a graphical representation of the flow of the data through an information
system, modeling its process aspe cts

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Figure 6: Data Flow Diagram

3.7 THE GANT CHART

WEEKS 1 2 3 4 5 6 7 8 9 10 11
RESEARCH
AND
PROTOTYPE
DRAFTING
FACT
FINDING
AND DATA
COLLETION
REPORT AND
CODING

EVALUATION

FINAL
REPORT

Figure 7: Project Schedule

CHAPTER FOUR: IMPLEMENTATION, TESTING AND RESULT

4.1 IMPLEMENTION
The coding for this system is done using simple programming languages which include,
JavaScript, bootstrap, PHP, Sql, CSS, html and MySQL. The front end system is based on
savory theme which I have incorporated to make it more appealing to the eye. The system has
a front-end and back-end which is only accessible to an administrator. The backend pulls
information from the database and displays it for an administrator. The implementation and
testing for this project is using xampp control panel and a browser.

4.1.1 Hardware/Software Interface:

This are the minimum hardware and software requirements needed to run the system efficiently.

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Hardware Interface:

• Pentium Processor

• 60 MB of free hard-drive space

• 128 MB of RAM

Software Interface:

• Operating System: Windows (7 or above)

• Web Browser: IE 10 or above, Mozilla FF 31 and above or Google Chrome

• Drivers: Java Runtime Environment

• Integrated Development Environment: Eclipse J2EE or Apache Tomcat or Brackets

4.1.2 IMPLEMENTATION LANGUAGES

For the Online Restaurant System I extensively made use of HTML, PHP, CSS, and Sql. The
reasons below illustrates the reasons for my choice of language

a) HTML

HTML is the standard markup language for creating Web pages. In full it stands for Hyper Text

Markup Language. Web browsers receive HTML documents from a web server or from local

storage and render the documents into multimedia web pages. HTML describes the structure of a

web page semantically and originally included cues for the appearance of the document.

(w3schools.com, N.D)

HTML elements are the building blocks of HTML pages. With HTML constructs, images and other

objects such as interactive forms may be embedded into the rendered page. HTML provides a

means to create structured documents by denoting structural semantics for text such as headings,

paragraphs, lists, links, quotes and other items. HTML elements are delineated by tags, written

using angle brackets. Tags such as <img /> and <input /> directly introduce content into the page.
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Other tags such as <p> surround and provide information about document text and may include

other tags as sub-elements. Browsers do not display the HTML tags, but use them to interpret the

content of the page. In the online ordering system I have used HTML to display texts, information,

tables and forms. (Wikipedia, 2017)

b) PHP

PHP (Hypertext Pre-Processor) is a server-side web programing language that is widely used for

web development. PHP is widely used for web development because PHP language has its roots

in C and C++. PHP syntax is most similar to C and C++ Language syntax, so programmers find it

easy to learn and manipulate.(Techotopia, N.D) MySQL is used with PHP as a back-end tool.

MySQL is the popular online database and can be interfaced very well with PHP therefore and

excellent choice for web developers. I have used PHP for both the back end and front end of the

system.

c) MySQL and SQL

SQL is a standard language for storing, manipulating and retrieving data in databases. Therefore,

I have used Sql and MySQL for my database and to store user’s information, orders, products and

staff information.

4.2 How the system Works

All users/clerks of the system are provided with below log in page:

Email and password

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Figure 8: Login Page

4.2.1 User Courier System Module

The clerks of the courier management system will interact with the application through an easy to

use log in by use of the web page the home page. The home page contain the dashboard with a

clear view of the history of the parcels and branches. Some functions can only be seen by the admin

while others the user only. The only part the user/clerk cannot see is the total staff and branches.

The clerk can only access the parcel, track the parcel and see the reports.

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Index.php
<!DOCTYPE html>
<html lang="en">
<?php include 'pages/head.php'; ?>
<?php include 'admin.php'; ?>

<body>
<div id="app">
<div id="sidebar" class="active">
<div class="sidebar-wrapper active">
<div class="sidebar-header">
<div class="d-flex justify-content-between mt-0 px-2">

<h1 class="mb-0"><a href="index.php" class="text-warning h5 mb-

0 px-2 ">Royal Express </a></h1>

</div>
</div>
<div class="sidebar-menu">
<ul class="menu">
<li class="sidebar-item active ">
<a href="index.php" class='sidebar-link'>
<i class="bi bi-grid-fill"></i>
<span>Dashboard</span>
</a>
</li>

<li class="sidebar-item ">

<a href="customer.php" class='sidebar-link'>
<i class="bi bi-people-fill"></i>
<span>Customer</span>
</a>
</li>
<li class="sidebar-item">
<a href="price.php" class='sidebar-link'>
<i class="bi bi-table"></i>
<span>Price Table</span>
</a>
</li>

<li class="sidebar-item">
<a href="courier.php" class='sidebar-link'>
<i class="bi bi-truck"></i>
<span>Courier</span>
</a>
</li>
<li class="sidebar-item">
<a href="message.php" class='sidebar-link'>
<i class="bi bi-chat"></i>
<span>Message</span>
</a>
</li>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin'] ==
'admin') : ?>
<li class="sidebar-item">
<a href="branch.php" class='sidebar-link'>
<i class="bi bi-columns"></i>
<span>Branchs</span>
</a>
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</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="employee.php" class='sidebar-link'>
<i class="bi bi-person-fill"></i>
<span>Employee </span>
</a>
</li>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin'] ==
'admin') : ?>
<li class="sidebar-item">
<a href="area.php" class='sidebar-link'>
<i class="bi bi-geo-alt-fill"></i>
<span>Area</span>
</a>
</li>
<li class="sidebar-item">
<a href="gallery.php" class='sidebar-link'>
<i class="bi bi-images"></i>
<span>Gallery</span>
</a>
</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="settings.php" class='sidebar-link'>
<i class="bi bi-gear-fill"></i>
<span>Settings</span>
</a>
</li>

<li class="sidebar-item">
<a href="logout.php" class='sidebar-link'>
<i class="bi bi-box-arrow-right"></i>
<span>Log Out</span>
</a>
</li>
</ul>
</div>
<button class="sidebar-toggler btn x"><i data-feather="x"></i></button>
</div>
</div>
<div id="main">
<header class="mb-3">
<a href="#" class="burger-btn d-block d-xl-none">
<i class="bi bi-justify fs-3"></i>
</a>
</header>
<div class="page-content">
<section class="row">
<div class="col-12 col-lg-12">
<div class="row">
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldBookmark"></i>
</div>
</div>

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<div class="col-md-8">
<h6 class="text-muted font-
semibold">Branches</h6>
<h6 class="font-extrabold mb-0"><?php
echo dataCount('branch'); ?></h6>
</div>
</div>
</div>
</div>
</div>
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldProfile"></i>
</div>
</div>
<div class="col-md-8">
<h6 class="text-muted font-
semibold">Customers</h6>
<h6 class="font-extrabold mb-0"><?php
echo dataCount('customer'); ?></h6>
</div>
</div>
</div>
</div>
</div>
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldAdd-User"></i>
</div>
</div>
<div class="col-md-8">
<h6 class="text-muted font-
semibold">Employee</h6>
<h6 class="font-extrabold mb-0"><?php
echo dataCount('employee'); ?></h6>
</div>
</div>
</div>
</div>
</div>
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldBookmark"></i>
</div>
</div>
<div class="col-md-8">
<h6 class="text-muted font-
semibold">Courier Requests</h6>

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<h6 class="font-extrabold mb-0"><?php

echo dataCount('request'); ?></h6>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="col-12 col-lg-12">
<div class="row">
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldShow"></i>
</div>
</div>
<div class="col-md-8">
<h6 class="text-muted font-
semibold">Pending Orders</h6>
<h6 class="font-extrabold mb-0"><?php
echo dataCountWhere('request', ' tracking_status = 1 '); ?></h6>
</div>
</div>
</div>
</div>
</div>
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldBookmark"></i>
</div>
</div>
<div class="col-md-8">
<h6 class="text-muted font-
semibold">Accepted</h6>
<h6 class="font-extrabold mb-0"><?php
echo dataCountWhere('request', ' tracking_status = 2 '); ?></h6>
</div>
</div>
</div>
</div>
</div>
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldBookmark"></i>
</div>
</div>
<div class="col-md-8">

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<h6 class="text-muted font-

semibold">Cancel Orders</h6>
<h6 class="font-extrabold mb-0"><?php
echo dataCountWhere('request', ' tracking_status = 5 '); ?></h6>
</div>
</div>
</div>
</div>
</div>
<div class="col-6 col-lg-3 col-md-6">
<div class="card">
<div class="card-body px-3 py-4-5">
<div class="row">
<div class="col-md-4">
<div class="stats-icon">
<i class="iconly-boldBookmark"></i>
</div>
</div>
<div class="col-md-8">
<h6 class="text-muted font-
semibold">Completed Orders</h6>
<h6 class="font-extrabold mb-0"><?php
echo dataCountWhere('request', ' tracking_status = 3 '); ?></h6>
</div>
</div>
</div>
</div>
</div>
</div>
</div>

</section>
</div>

</div>
</div>
<script src="assets/vendors/perfect-scrollbar/perfect-scrollbar.min.js"></script>
<script src="assets/js/bootstrap.bundle.min.js"></script>

<script src="assets/vendors/apexcharts/apexcharts.js"></script>
<script src="assets/js/pages/dashboard.js"></script>

<script src="assets/js/main.js"></script>
</body>

</html>

Login.php
<!DOCTYPE html>
<html lang="en">

<?php include 'pages/head.php'; ?>

<body>

<div id="auth">
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<div class="bg-img">
<div class="row h-100 mt-5">
<div class="card">
<form method="post">
<h2 class="title"> Sign In</h2>

<div class="email-login">
<label for="email"> <b>Username or Email</b></label>
<input type="text" placeholder="Enter Email" name="email" id="email"
required>
<label for="psw"><b>Password</b></label>
<input type="password" name="password" id="password" placeholder="Enter
Password" required>
</div>
<button type="button" onclick="login(this.form)" class="cta-btn">Sign
In</button>
Don't have an account? <a href="register.php">Sign Up</a>
or go back to the <a href="../index.php">Home</a>
</form>
</div>
</div>
<div class="col-lg-7 d-none d-lg-block">
<div id="auth-right">

</div>
</div>
</div>
</div>

</body>
<style>
.card {
font-family: sans-serif;
width: 40%;
margin-left: auto;
margin-right: auto;
margin-top: 3em;
margin-bottom: 3em;
border-radius: 10px;
background-color: #ffff;
padding: 1.8rem;
box-shadow: 2px 5px 20px rgba(0, 0, 0, 0.1);
}

.title {
text-align: center;
font-weight: bold;
margin: 0;
}

.subtitle {
text-align: center;
font-weight: bold;
}

.btn-text {
margin: 0;
}

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.email-login {
display: flex;
flex-direction: column;
}

.email-login label {
color: rgb(170 166 166);
}

input[type="text"],
input[type="password"] {
padding: 15px 20px;
margin-top: 8px;
margin-bottom: 15px;
border: 1px solid #ccc;
border-radius: 8px;
box-sizing: border-box;
}

.cta-btn {
background-color: rgb(69, 69, 185);
color: white;
padding: 18px 20px;
margin-top: 10px;
margin-bottom: 20px;
width: 100%;
border-radius: 10px;
border: none;
}

.forget-pass {
text-align: center;
display: block;
}
</style>

</html>

Logout.php
<?php
session_start();
session_unset();
session_destroy();
echo '<script>window.location.href = "login.php"; </script>';
?>

Message.php
<!DOCTYPE html>
<html lang="en">

<?php include 'pages/head.php'; ?>

<?php include 'admin.php'; ?>

<body>
<div id="app">
<div id="sidebar" class="active">
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<div class="sidebar-wrapper active">

<div class="sidebar-header">
<div class="d-flex justify-content-between mt-0 px-2">

<h1 class="mb-0"><a href="index.php" class="text-warning h5 mb-

0 px-2 ">Royal Express </a></h1>

</div>
</div>
<div class="sidebar-menu">
<ul class="menu">
<li class="sidebar-item active ">
<a href="index.php" class='sidebar-link'>
<i class="bi bi-grid-fill"></i>
<span>Dashboard</span>
</a>
</li>

<li class="sidebar-item ">

<a href="customer.php" class='sidebar-link'>
<i class="bi bi-people-fill"></i>
<span>Customer</span>
</a>
</li>
<li class="sidebar-item">
<a href="price.php" class='sidebar-link'>
<i class="bi bi-table"></i>
<span>Price Table</span>
</a>
</li>

<li class="sidebar-item">
<a href="courier.php" class='sidebar-link'>
<i class="bi bi-truck"></i>
<span>Courier</span>
</a>
</li>
<li class="sidebar-item">
<a href="message.php" class='sidebar-link'>
<i class="bi bi-chat"></i>
<span>Message</span>
</a>
</li>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin'] ==
'admin') : ?>
<li class="sidebar-item">
<a href="branch.php" class='sidebar-link'>
<i class="bi bi-columns"></i>
<span>Branches</span>
</a>
</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="employee.php" class='sidebar-link'>
<i class="bi bi-person-fill"></i>
<span>Employee </span>
</a>
</li>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin'] ==
'admin') : ?>

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 P a g e | 43

<li class="sidebar-item">
<a href="area.php" class='sidebar-link'>
<i class="bi bi-geo-alt-fill"></i>
<span>Area</span>
</a>
</li>
<li class="sidebar-item">
<a href="gallery.php" class='sidebar-link'>
<i class="bi bi-images"></i>
<span>Gallery</span>
</a>
</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="settings.php" class='sidebar-link'>
<i class="bi bi-gear-fill"></i>
<span>Settings</span>
</a>
</li>

<li class="sidebar-item">
<a href="logout.php" class='sidebar-link'>
<i class="bi bi-box-arrow-right"></i>
<span>Log Out</span>
</a>
</li>
</ul>
</div>
<button class="sidebar-toggler btn x"><i data-feather="x"></i></button>
</div>
</div>
<div id="main">
<header class="mb-3">
<a href="#" class="burger-btn d-block d-xl-none">
<i class="bi bi-justify fs-3"></i>
</a>
</header>

<div class="page-heading">
<h3>Message</h3>
</div>
<div class="page-content">
<section class="row">
<div class="col-12 col-lg-12">
<div class="row">
<table id="datatablesSimple">
<thead>
<tr>

<th>Name</th>
<th>Email</th>
<th>Subject</th>
<th>Message</th>
</tr>
</thead>

<tbody>
<?php
$getall = getAllMessages();

43
 P a g e | 44

while ($row = mysqli_fetch_assoc($getall)) { ?>

<tr>

<td><?php echo $row['name']; ?></td>

<td><?php echo $row['email']; ?></td>
<td><?php echo $row['subject']; ?></td>
<td><?php echo $row['message']; ?></td>
<td><?php echo $row['date_updated'];
?></td>
<td>

<button type="button"
onclick="permenantdeleteData(<?php echo $row['contact_id']; ?>, 'contact', 'contact_id'
)" class="btn btn-darkblue"> <i class="fa-solid fa-trash"></i>
</button>
</td>
</tr>

<?php } ?>

</tbody>
</table>

</div>
</div>

</section>
</div>

<?php include 'pages/footer.php'; ?>

</div>
</div>
<script src="assets/vendors/perfect-scrollbar/perfect-scrollbar.min.js"></script>
<script src="assets/js/bootstrap.bundle.min.js"></script>

<script src="assets/vendors/apexcharts/apexcharts.js"></script>
<script src="assets/js/pages/dashboard.js"></script>

<script src="assets/js/main.js"></script>
</body>

</html>

Price.php
<!DOCTYPE html>
<html lang="en">

<?php include 'pages/head.php'; ?>

<?php include 'admin.php'; ?>

<body>
<div id="app">
<div id="sidebar" class="active">
<div class="sidebar-wrapper active">
<div class="sidebar-header">
<div class="d-flex justify-content-between mt-0 px-2">

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 P a g e | 45

<h1 class="mb-0"><a href="index.php" class="text-warning h5 mb-

0 px-2 ">Royal Express </a></h1>

</div>
</div>
<div class="sidebar-menu">
<ul class="menu">
<li class="sidebar-item active ">
<a href="index.php" class='sidebar-link'>
<i class="bi bi-grid-fill"></i>
<span>Dashboard</span>
</a>
</li>

<li class="sidebar-item ">

<a href="customer.php" class='sidebar-link'>
<i class="bi bi-people-fill"></i>
<span>Customer</span>
</a>
</li>
<li class="sidebar-item">
<a href="price.php" class='sidebar-link'>
<i class="bi bi-table"></i>
<span>Price Table</span>
</a>
</li>

<li class="sidebar-item">
<a href="courier.php" class='sidebar-link'>
<i class="bi bi-truck"></i>
<span>Courier</span>
</a>
</li>
<li class="sidebar-item">
<a href="message.php" class='sidebar-link'>
<i class="bi bi-chat"></i>
<span>Message</span>
</a>
</li>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin'] ==
'admin') : ?>
<li class="sidebar-item">
<a href="branch.php" class='sidebar-link'>
<i class="bi bi-columns"></i>
<span>Branchs</span>
</a>
</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="employee.php" class='sidebar-link'>
<i class="bi bi-person-fill"></i>
<span>Employee </span>
</a>
</li>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin'] ==
'admin') : ?>
<li class="sidebar-item">
<a href="area.php" class='sidebar-link'>
<i class="bi bi-geo-alt-fill"></i>
<span>Area</span>

45
 P a g e | 46

</a>
</li>
<li class="sidebar-item">
<a href="gallery.php" class='sidebar-link'>
<i class="bi bi-images"></i>
<span>Gallery</span>
</a>
</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="settings.php" class='sidebar-link'>
<i class="bi bi-gear-fill"></i>
<span>Settings</span>
</a>
</li>

<li class="sidebar-item">
<a href="logout.php" class='sidebar-link'>
<i class="bi bi-box-arrow-right"></i>
<span>Log Out</span>
</a>
</li>
</ul>
</div>
<button class="sidebar-toggler btn x"><i data-feather="x"></i></button>
</div>
</div>
<div id="main">
<header class="mb-3">
<a href="#" class="burger-btn d-block d-xl-none">
<i class="bi bi-justify fs-3"></i>
</a>
</header>

<div class="page-heading">
<h3>Price List</h3>
</div>
<div class="row">
<div class="col-lg-10">
<nav aria-label="breadcrumb">
<ol class="breadcrumb">
<li class="breadcrumb-item"><a
href="index.php">Dashboard</a></li>
<li class="breadcrumb-item active" aria-
current="page">Price List</li>
</ol>
</nav>
</div>
<div class="col-lg-2">
<button class="btn btn-primary" data-bs-toggle="modal" data-bs-
target="#PriceModal"> Add
New</button>
</div>
</div>
<div class="page-content">
<section class="row">
<div class="col-12 col-lg-12">
<div class="row">
<table id="datatablesSimple">
<thead>

46
 P a g e | 47

<tr>
<th>Start Area</th>
<th>End Area</th>
<th>Price</th>
<th>Date</th>
<th></th>

</tr>
</thead>
<tbody>
<?php
$getall = getAllPrice();

while ($row = mysqli_fetch_assoc($getall)) {

$price_id = $row['price_id']; ?>

<tr>
<td><select onchange="updateData(this,
'<?php echo $price_id; ?>', 'start_area', 'price_table', 'price_id');" id="start_area
<?php echo $price_id; ?>" class='form-control norad tx12' name="start_area"
type='text'>
<?php
$getallCat = getAllArea();
while ($row2 =
mysqli_fetch_assoc($getallCat)) { ?>

<option value="<?php echo

$row2['area_id']; ?>" <?php if ($row['start_area'] == $row2['area_id']) echo
"selected"; ?>>
<?php echo
$row2['area_name']; ?></option>
<?php } ?>
</select>
</td>

<td><select onchange="updateData(this,
'<?php echo $price_id; ?>', 'end_area', 'price_table', 'price_id');" id="end_area <?php
echo $price_id; ?>" class='form-control norad tx12' name="end_area" type='text'>
<?php
$getallCat = getAllArea();
while ($row2 =
mysqli_fetch_assoc($getallCat)) { ?>

<option value="<?php echo

$row2['area_id']; ?>" <?php if ($row['end_area'] == $row2['area_id']) echo "selected";
?>>
<?php echo
$row2['area_name']; ?></option>
<?php } ?>
</select>
</td>

<td>
<input type="number" id="price"
name="price" required="required" onchange="updateData(this, '<?php echo $price_id; ?>',
'price', 'price_table', 'price_id');" value="<?php echo $row['price']; ?>" class="form-
control col-md-7 col-xs-12">
</td>

47
 P a g e | 48

<td><?php echo $row['date_updated'];

?></td>
<td>

<button type="button"
onclick="deleteData(<?php echo $row['price_id']; ?>, 'price_table', 'price_id')"
class="btn btn-darkblue"> <i class="fa-solid fa-trash"></i>
</button>

</td>
</tr>

<?php } ?>

</tbody>
</table>

</div>
</div>

</section>
</div>

<?php include 'pages/footer.php'; ?>

</div>
</div>

<!-- Modal -->

<div class="modal fade" id="PriceModal" tabindex="-1" aria-
labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title text-dark" id="exampleModalLabel">Price
List</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal"
aria-label="Close"></button>
</div>
<form action="" method="post" id="basicform" data-parsley-validate=""
enctype="multipart/form-data">
<div class="modal-body bg-white">
<form action="" method="post" id="basicform" data-parsley-
validate="">

<div class="col-md-12 mt-2">

<label for="start_area" class="form-label">Start
Area</label>
<select id="start_area" class='form-control norad tx12'
name="start_area" type='text'>
<?php $getall = getAllArea();
while ($row = mysqli_fetch_assoc($getall)) { ?>
<option value="<?php echo $row['area_id'] ?>">
<?php echo $row['area_name'] ?>
</option>
<?php } ?>
</select>
</div>
<div class="col-md-12 mt-2">

48
 P a g e | 49

<label for="end_area" class="form-label">End

Area</label>
<select id="end_area" class='form-control norad tx12'
name="end_area" type='text'>
<?php $getall = getAllArea();
while ($row = mysqli_fetch_assoc($getall)) { ?>
<option value="<?php echo $row['area_id'] ?>">
<?php echo $row['area_name'] ?>
</option>
<?php } ?>
</select>
</div>

<div class="col-md-12 mt-2">

<label for="price" class="form-label">Price</label>
<input type="text" class="form-control" name="price"
id="price" placeholder="Price" required>
</div>
</div>
<div class="modal-footer">
<button type="button" class="btn btn-info" data-bs-
dismiss="modal">Close</button>
<button type="button" onclick="addPrice(this.form)"
name="submit" class="btn btn-primary">Save
changes</button>
</div>
</form>

</div>
</div>
</div>

<script src="assets/vendors/perfect-scrollbar/perfect-scrollbar.min.js"></script>
<script src="assets/js/bootstrap.bundle.min.js"></script>

<script src="assets/vendors/apexcharts/apexcharts.js"></script>
<script src="assets/js/pages/dashboard.js"></script>

<script src="assets/js/main.js"></script>
</body>

</html>

Register.php
<!DOCTYPE html>
<html lang="en">

<?php include 'pages/head.php'; ?>

<body>
<div id=" auth">

<div class="row">
<div class="d-flex justify-content-center align-items-center ">
<div class="col-md-5 p-5 shadow-sm border rounded-5 border-primary bg-
white">
<h2 class="text-center mb-4 text-primary">Royal Express - Sign
Up</h2>
<form>

49
 P a g e | 50

<div class="mb-3">
<label for="name" class="form-label">Full Name</label>
<input type="name" class="form-control border border-
primary" name="name" id="name" aria-describedby="nameHelp">
</div>
<div class="mb-3">
<label for="email" class="form-label">Email address</label>
<input type="email" class="form-control border border-
primary" name="email" id="email" aria-describedby="emailHelp">
</div>
<div class="mb-3">
<label for="phone" class="form-label">Phone Number</label>
<input type="phone" class="form-control border border-
primary" name="phone" id="phone" aria-describedby="phoneHelp">
</div>
<div class="mb-3">
<label for="nic" class="form-label">NIC Number</label>
<input type="nic" class="form-control border border-
primary" name="nic" id="nic" aria-describedby="nicHelp">
</div>
<div class="mb-3">
<label for="address" class="form-label">Address</label>
<input type="address" class="form-control border border-
primary" name="address" id="address" aria-describedby="addressHelp">
</div>

<div class="mb-3">
<label for="gender" class="form-label">Gender</label>
<select class="form-control" name="gender" id="gender"
aria-label="Default select example">
<option value="1" selected>Male</option>
<option value="0">Female</option>
</select>
</div>
<div class="mb-3">
<label for="password" class="form-label">Password</label>
<input type="password" class="form-control border border-
primary" name="password" id="password">
</div>
<div class="mb-3">
<label for="conf_password" class="form-label">Confirm -
Password</label>
<input type="password" class="form-control border border-
primary" name="conf_password" id="conf_password">
</div>

<div class="d-grid">
<button class="btn btn-primary"
onclick="addCustomer(this.form)" type="button">Sign Up</button>
</div>
</form>
<div class="mt-3">
<p class="mb-0 text-center">Don't have an account? <a
href="login.php" class="text-primary fw-bold">Sign
in</a></p>
</div>
</div>
</div>
</div>
<div class="col-lg-7 d-none d-lg-block">

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 P a g e | 51

<div id="auth-right">

</div>
</div>
</div>

</body>

</html>

Settings.php
<!DOCTYPE html>
<html lang="en">

<?php include 'pages/head.php'; ?>

<?php include 'admin.php'; ?>

<body>
<div id="app">
<div id="sidebar" class="active">
<div class="sidebar-wrapper active">
<div class="sidebar-header">
<div class="d-flex justify-content-between mt-0 px-2">

<h1 class="mb-0"><a href="index.php" class="text-warning h5 mb-

0 px-2 ">Royal Express </a></h1>

</div>
</div>
<div class="sidebar-menu">
<ul class="menu">
<li class="sidebar-item active ">
<a href="index.php" class='sidebar-link'>
<i class="bi bi-grid-fill"></i>
<span>Dashboard</span>
</a>
</li>

<li class="sidebar-item ">

<a href="customer.php" class='sidebar-link'>
<i class="bi bi-people-fill"></i>
<span>Customer</span>
</a>
</li>
<li class="sidebar-item">
<a href="price.php" class='sidebar-link'>
<i class="bi bi-table"></i>
<span>Price Table</span>
</a>
</li>

<li class="sidebar-item">
<a href="courier.php" class='sidebar-link'>
<i class="bi bi-truck"></i>
<span>Courier</span>
</a>
</li>
<li class="sidebar-item">
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 P a g e | 52

<a href="message.php" class='sidebar-link'>

<i class="bi bi-chat"></i>
<span>Message</span>
</a>
</li>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin'] ==
'admin') : ?>
<li class="sidebar-item">
<a href="branch.php" class='sidebar-link'>
<i class="bi bi-columns"></i>
<span>Branchs</span>
</a>
</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="employee.php" class='sidebar-link'>
<i class="bi bi-person-fill"></i>
<span>Employee </span>
</a>
<?php if (isset($_SESSION['admin']) && $_SESSION['admin']
== 'admin') : ?>
</li>

<li class="sidebar-item">
<a href="area.php" class='sidebar-link'>
<i class="bi bi-geo-alt-fill"></i>
<span>Area</span>
</a>
</li>
<li class="sidebar-item">
<a href="gallery.php" class='sidebar-link'>
<i class="bi bi-images"></i>
<span>Gallery</span>
</a>
</li>
<?php endif; ?>
<li class="sidebar-item">
<a href="settings.php" class='sidebar-link'>
<i class="bi bi-gear-fill"></i>
<span>Settings</span>
</a>
</li>
<li class="sidebar-item">
<a href="logout.php" class='sidebar-link'>
<i class="bi bi-box-arrow-right"></i>
<span>Log Out</span>
</a>
</li>
</ul>
</div>
<button class="sidebar-toggler btn x"><i data-feather="x"></i></button>
</div>
</div>
<div id="main">
<header class="mb-3">
<a href="#" class="burger-btn d-block d-xl-none">
<i class="bi bi-justify fs-3"></i>
</a>
</header>

52
 P a g e | 53

<div class="page-heading">
<h3>Settings</h3>
</div>
<div class="page-content">
<section class="row">
<div class="col-12 col-lg-12">
<div class="row">
<div class="page-content">
<section class="row">
<h6>ACCOUNT SETTINGS</h6>
<hr>
<p>Change Password <a data-bs-toggle="modal" data-
bs-target="#ChangePasswordModal" href="">Change</a> </p>
</section>
<?php if (isset($_SESSION['admin']) &&
$_SESSION['admin'] == 'admin') : ?>
<section class="row">

<h6 class="mt-5">HEADER INFORMATION</h6>

<hr>
<?php
$setting = getAllSettings();
if ($res = mysqli_fetch_assoc($setting)) {

$img = $res['header_image'];
$img_src = "../server/uploads/settings/" .
$img;

$imgs = $res['sub_image'];
$imgs_src = "../server/uploads/settings/" .
$imgs;

$background_image =
$res['background_image'];
$background_image_src =
"../server/uploads/settings/" . $background_image;
?>

<div class="col-md-12 mt-3">

<label for="validationCustom01"
class="form-label">Header Title</label>
<input type="text"
onchange='settingsUpdate(this, "header_title")' value="<?php echo $res['header_title'];
?>" class="form-control" name="category_name" id="validationCustom01"
placeholder="Header Title" required>
</div>

<div class="col-md-12 mt-3">

<label for="product_desc" class="form-
label">Header Description</label>
<textarea
onchange='settingsUpdate(this, "header_desc")' class="form-control" id="header_desc"
required rows="3"><?php echo $res['header_desc']; ?></textarea>
</div>
<form class="mt-3" method="POST"
enctype="multipart/form-data">
<div class="mb-3">

53
 P a g e | 54

<input type="hidden" name="field"

id="field" value="header_image">
<label for="formFile" class="form-
label">Header Image file</label>
<input class="form-control"
onchange="uploadSettingImage(this.form);" name="file" type="file" id="formFile">
</div>

</form>
<img class="mt-2" width="200px" src='<?php
echo $img_src; ?>'>

<form class="mt-3" method="POST"

enctype="multipart/form-data">
<div class="mb-3">
<input type="hidden" name="field"
id="field" value="sub_image">
<label for="formFile" class="form-
label">Sub header Image file</label>
<input class="form-control"
onchange="uploadSettingImage(this.form);" name="file" type="file" id="formFile">
</div>

</form>

<img class="mt-2" width="200px" src='<?php

echo $imgs_src; ?>'>
<form class="mt-3" method="POST"
enctype="multipart/form-data">
<div class="mb-3">
<input type="hidden" name="field"
id="field" value="background_image">
<label for="formFile" class="form-
label">Background Image</label>
<input class="form-control"
onchange="uploadSettingImage(this.form);" name="file" type="file" id="formFile">
</div>

</form>
<img class="mt-2" width="200px" src='<?php
echo $background_image_src; ?>'>

<?php } ?>

<h6 class="mt-5">ABOUT SETTINGS</h6>

<hr>
<?php
$setting = getAllSettings();
if ($res = mysqli_fetch_assoc($setting)) {

$about = $res['about_image'];
$about_src = "../server/uploads/settings/"
. $about;
?>

<div class="col-md-12 mt-3">

54
 P a g e | 55

<label for="validationCustom01"
class="form-label">About Title</label>
<input type="text"
onchange='settingsUpdate(this, "about_title")' value="<?php echo $res['about_title'];
?>" class="form-control" id="about_title" placeholder="About Title" required>
</div>

<div class="col-md-12 mt-3">

<label for="product_desc" class="form-
label">About Description</label>
<textarea
onchange='settingsUpdate(this, "about_desc")' class="form-control" id="about_desc"
required rows="3"><?php echo $res['about_desc']; ?></textarea>

<form class="mt-3" method="POST"

enctype="multipart/form-data">
<div class="mb-3">
<input type="hidden"
name="field" id="field" value="about_image">
<label for="formFile"
class="form-label">About Image file</label>
<input class="form-control"
onchange="uploadSettingImage(this.form);" name="file" type="file" id="formFile">
</div>

</form>
<img class="mt-2" width="200px"
src='<?php echo $about_src; ?>'>

<?php } ?>

<h6 class="mt-5">CONTACT SETTINGS</h6>

<hr>
<?php
$setting = getAllSettings();
if ($res = mysqli_fetch_assoc($setting)) {
?>

<div class="col-md-12 mt-3">

<label for="validationCustom01"
class="form-label">Company Phone
Number</label>
<input type="text"
onchange='settingsUpdate(this, "company_phone")' value="<?php echo
$res['company_phone']; ?>" class="form-control" id="company_phone" placeholder="Company
Phone Number" required>
</div>
<div class="col-md-12 mt-3">
<label for="validationCustom01"
class="form-label">Company Email
Address</label>
<input type="text"
onchange='settingsUpdate(this, "company_email")' value="<?php echo
$res['company_email']; ?>" class="form-control" id="company_email" placeholder="Company
Email Address" required>
</div>
<div class="col-md-12 mt-3">

55
 P a g e | 56

<label for="validationCustom01"
class="form-label">Company Address</label>
<input type="text"
onchange='settingsUpdate(this, "company_address")' value="<?php echo
$res['company_address']; ?>" class="form-control" id="company_address"
placeholder="Company Address" required>
</div>
<div class="col-md-12 mt-3">
<label for="validationCustom01"
class="form-label">Facebook Link</label>
<input type="text"
onchange='settingsUpdate(this, "link_facebook")' value="<?php echo
$res['link_facebook']; ?>" class="form-control" id="link_facebook"
placeholder="Facebook Link" required>
<a href="<?php echo
$res['link_facebook']; ?>"><?php echo $res['link_facebook']; ?></a>
</div>
<div class="col-md-12 mt-3">
<label for="validationCustom01"
class="form-label">Twitter Link</label>
<input type="text"
onchange='settingsUpdate(this, "link_twiiter")' value="<?php echo $res['link_twiiter'];
?>" class="form-control" id="link_twiiter" placeholder="Twitter Link" required>
<a href="<?php echo
$res['link_twiiter']; ?>"><?php echo $res['link_twiiter']; ?></a>
</div>
<div class="col-md-12 mt-3">
<label for="validationCustom01"
class="form-label">Instragram Link</label>
<input type="text"
onchange='settingsUpdate(this, "link_instragram")' value="<?php echo
$res['link_instragram']; ?>" class="form-control" id="link_instragram"
placeholder="Instragram Link" required>
<a href="<?php echo
$res['link_instragram']; ?>"><?php echo $res['link_instragram']; ?></a>
</div>

<?php } ?>
</section>
<?php endif; ?>
</div>

</div>
</div>

</section>
</div>

<?php include 'pages/footer.php'; ?>

</div>
</div>

<!-- Modal -->

<div class="modal fade" id="ChangePasswordModal" tabindex="-1" aria-
labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content ">
<div class="modal-header">

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<h5 class="modal-title text-primary" id="exampleModalLabel">Change

Password</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal"
aria-label="Close"></button>
</div>
<form action="" method="post" id="basicform" data-parsley-validate=""
enctype="multipart/form-data">
<div class="modal-body bg-white">
<form action="" method="post" id="basicform" data-parsley-
validate="">

<div class="col-md-12 mt-1">

<input type="password" class="form-control"
name="current_password" id="current_password" placeholder="Current Password" required>
</div>

<div class="col-md-12 mt-3">

<input type="password" class="form-control"
name="new_password" id="new_password" placeholder="New Password" required>
</div>

<div class="col-md-12 mt-3">

<input type="password" class="form-control"
name="confirm_new_password" id="confirm_new_password" placeholder="Confirm New
Password" required>
</div>

<div class="col-md-12 mt-3">

<input type="hidden" class="form-control" name="email"
value="<?php echo $_SESSION['admin']; ?>" id="email">
</div>

</div>
<div class="modal-footer ">
<button type="button" class="btn btn-primary" data-bs-
dismiss="modal">Close</button>
<button type="button" onclick="changePasswordAdmin(this.form)"
name="submit" class="btn btn-primary">Save
changes</button>
</div>
</form>

</div>
</div>
</div>
<script src="assets/vendors/perfect-scrollbar/perfect-scrollbar.min.js"></script>
<script src="assets/js/bootstrap.bundle.min.js"></script>

<script src="assets/vendors/apexcharts/apexcharts.js"></script>
<script src="assets/js/pages/dashboard.js"></script>

<script src="assets/js/main.js"></script>
</body>

</html>

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Figure 9: Home Page

The staff home page is seen as below.

Figure 10: Staff Home Page

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4.2.2 Administrator Interface module

Administrator of the backend will interact with the application through an easy interface as shown

below. The admin is able to add the users, add the branches, can also add the parcels and track the

reports shown in the figure below.

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4.2.3 How the backend works

The Backend pulls records that have entered by the user and stored in the database and it display

the records for manipulation by an administrator of the backend. The administrator can update the

branches, add new users, check the parcels and also see the reports; the administrator can also see

all the users, braches, parcel details and can see mpesa transactions.

4.2.4 Key Demonstrations

Parceling: When a client comes to send a parcel, he/she inputs the name of the sender and the

receiver and their details. They then verify the payment of the parcel and hand over a receipt to

the sender. The receiver then receives a message with the details that the courier is in transit to

them. This makes sure that the receiving branch can already see the goods in transit to their

destination.

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4.2.4.1 Add New Parcel

Figure 12: Administrators Add New Parcel

4.2.4.2 In Transit
Once a user/clerk declares the parcel in transit and is entered into the database then pulled and
Displayed in the receiving station clerk and admin account .

4.2.4.3Change Status

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This is where the status of the parcel is changed from in transit to deliver to collect. Helping in
accounta bility and the follow up of the parcel .usually done by the receiving branch.

4.2.4.4 Parcel Process

The parcel is process is a detailed process done after a parcel has been shifted from one status to
another. The admin and the clerks can easily check and follow up on the parcel. Moreover they
can also easily navigate through the system through the easily made interface.

Once the parcel is added with the details required it’s changed to in transit, them the admin can
change it to shipped if it is going to an overseas branch or in transit. If there was a delivery option
the status is changed to out for delivery. In all this pages the reference number remains the same
and the tag number. This is mainly for accountability and ease of finding and retrieval of
parcels/couriers.

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Figure 16: Administrators Home Page

4.3TESTING

4.3.1 TYPES OF SYSTEM TESTING

There are different types of system testing techniques which include: unit testing, Integration
testing, System testing, sanity testing, smoke testing, Interface testing, regression testing, and
beta/acceptance testing only to mention a few. (Software Testing Help, 2018)

For the purpose of this project I conducted the following types of test:

a) Backend testing
b) Browser Compatibility Testing
c) End-to-End Testing
d) Integration Testing
e) Graphical User Interface (GUI) Testing
f) Performance testing
g) Functional testing

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4.3.2 BACK-END TESTING

It is used to test the functionality and workability of the back-end system. Whenever an input or
data is entered on front-end application, it stores in the database and the testing of such database
is known as Database Testing or Backend testing. There are different databases like SQL Server,
MySQL, and Oracle etc. Dat abase testing involves testing of table
Structure, schema, stored procedure, data structure and so on. In back-end testing GUI is not
involved, testers are directly connected to the database with proper access and testers can easily
verify data by running a few queries on the database. There can be issues identified like data loss,
deadlock, data corruption etc. during this back-end testing and these issues are critical to fixing
before the system goes live into the production environment. (Software Testing Help, 2018)

4.3.2.1 Test conducted

I was able to test all the tables in database rms and multi_login and all the tables and no issues
were identified that is no data loss, no deadlock or data corruption.
4.3.3 Browser Compatibility Testing
It is a subtype of Compatibility Testing (which is explained below) and is performed by the testing
team.

Browser Compatibility Testing is performed for web applications and it ensures that the software
can run with the combination of different browser and operating system. This type of testing also
validates whether web application runs on all versions of all browsers or not. (Software Testing
Help, 2018)

4.3.3.1 Test Conducted

I tested the system with Microsoft edge, Chrome, work stream browser and opera. In all the
browsers the system was operational, however on other browser the system was slower to launch
such as Microsoft edge which took 100 seconds as opposed to the rest which ranged from 40
seconds to 55seconds.

4.3.4 End-to-End Testing

Similar to system testing, End-to-end testing involves testing of a complete application
environment in a situation that mimics real-world use, such as interacting with a database, using
network communications, or interacting with other hardware, applications, or systems if
appropriate.

In a mimic of the real world the system worked perfectly no matter the number of users logged in
to the system. (Software Testing Help, 2018)

4.3.5 Integration Testing

Testing of all integrated modules to verify the combined functionality after integration is termed
as Integration Testing. Modules are typically code modules, individual applications, client and

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server applications on a network, etc. This type of testing is especially relevant to client/server and
distributed systems.( Yusuf Malik,2018)

4.3.5.1 Tests conducted

I was able to test all components of the courier management system.

The first test I conducted was registering a user as a normal user and an administrator user,
thereafter I logged in into the system. Once a registration was made it reflected in the database
and in the back-end where the administrator can add or remove a user or upgrade a user. The
second test conducted, I simulated sending a parcel and the changing the status to see if ut will
reflect to the database and it happened as expected.

4.3.6 Functional Testing

This is where a select group of the target population will test the system to ascertain the
functional requirements are attained. (Yusuf Malik, 2018)

4.3.7 Performance Testing

The various non-functional requirements as contained on the business requirements document will
be tested by the team piloting the system. In particular, the system will under stress testing to see
whether it can handle errors. Since the time is limited, complete performance, testing will only be
possible once the system is published and starts being used by residents. (Yusuf Malik,
2018)

4.3.8 Graphical User Interface (GUI) Testing

The objective of this GUI testing is to validate the GUI as per the business requirement. The
expected
GUI of the application is mentioned in the Detailed Design Document and GUI mockup
screens.
The GUI testing includes the size of the buttons and input field present on the screen, alignment of
all
Text, tables and content in the tables. It also validates the workability of the application, after
selecting different side menus and changing different names, it validates that the page does not
fluctuate and the alignment remains same after moving from one module to another. (Software
Testing Help, 2018)

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4.3.8.1 Test conducted

I was able to test the system on different devices such as a laptop, computer, smart-phone and
large-screen smart phone in all instance the system function properly and the buttons and screens
adapted according to size of the screen and I was easy for users to use on the different devices.

5.0 CHAPTER FIVE: CONCLUSION AND FURTHER RESEARCH

5.1 OBJECTIVES ATTAINED

At the beginning of the project I set out certain objectives which ought to be accomplished by the
end of the system creation, at the end I was able to achieve most of the objectives set out.

5.1.1 Developed a user friendly interface

The system incorporates a user friendly interface whereby customers can easily access different
elements at ease and have the option to go back to the top of the Login Page at ease. The user can
access home, menus, reservations, services, contact, Staff Home Page s at easy and manipulate the
components such as making orders sending messages and checking out .

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5.1.2 Developed a database for storing all the information

This system incorporates a database by the name multi_login. The database stores information of
the users in user table, it stores system setting in system setting table, the parcel information in
parcel table, parcel tracks in parcel track table mpesa verification in pa table and branches in branch
table.

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Figure 18: Tables in the database

5.1.3 Incorporated Fast payment of the courier

The system does not yet incorporate the m-pesa API however, I incorporated payment verification
that verifies whether the payment has been received in the account to ease in lying by unscrupulous
merchant.

5.1.4 Developed a back-end system only accessible to the administrator

This system incorporates a database by the name multi_login. The database stores information of
the users in user table, and the changes that the admin makes at any given time.

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Figure 19: Administrators Control Panel

5.2 CONCLUSION
To summarize, the world is rapidly evolving and heading toward technical expertise. Technology
is not a static or stagnant field, but rather one that is constantly changing as new trends arise. As
patterns change and improve, it's past time for us to change with them. The use of online courier
management systems is important for getting accountability and making goods get delivered
quickly and making the work easier. As a result, this system would make it easier for Kenya's
courier companies be accountable for all their services.

5.3 FUTURE RECOMMENDATIONS

Future Projects:

The work that will be applied with future releases of the program is described in the following
section.
• Add more functionalities to the system like users can have bar codes to ease the job.

• Enhance User Interface by adding more user interactive features. Provide Deals and promotional

Offer details to home page. Provide Recipes of the Week/Day to Home Page

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• Payment Options: Add different payment options such as PayPal, Cash, Gift Cards etc. Allow to
save payment details for future use.

5.4 CHALLENGES FACED DURING DEVELOPMENT

o Incorporating M-pesa verification
o Integration of better and improved phone layout
o Hacking and user untrustworthy.

o Learning the new language to code

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APPENDIX

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