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Business Analyst

Professional summary:
 Proven Business Analyst with 6 of experience in eliciting, analyzing, and documenting business requirements for
complex IT solutions.
 Skillset in applying PMM methodologies to manage project lifecycles, timelines, and resources effectively.
 Experience in Web Application Development with .Net Framework, C#, ASP.NET MVC, JavaScript, JQuery, JQuery UI,
Ajax, XML, CSS, TypeScript.
 Experience in designing and implementing DALs using ADO.NET or Entity Framework for effective data management.
 Strong Experience of SDLC(Agile, Iterative ,SCRUM) including SRS, Design & Analysis, Development, Implementation,
Build, Deployment, Version Controlling, Testing & Post implementation and UAT issues support, migration and
conversion of existed project.
 Familiar with Enterprise Architecture concepts like Enterprise Architecture Solution Assessment (EASA), Hosting
document and Firewall Rules and how they apply to .NET application development.
 Embrace Microsoft DevOps principles to implement continuous integration and delivery (CI/CD) practices.
 Leverage strong analytical skills to develop comprehensive SOWs and calculate accurate TCOs for RFPs, ensuring
informed decision-making during vendor selection.
 Skills in researching and contributing to the creation of detailed project plans, SUITE documents, and SEM
documentation, fostering clear communication and project roadmaps.
 Proven ability to leverage Microsoft Dynamics 365, a powerful enterprise resource planning (ERP) solution, to
streamline business processes and enhance operational efficiency.
 Skills in seamlessly connecting .NET applications with external systems through robust API integrations.
 Familiar with various systems development methodologies (SDM), enabling the selection of the most appropriate
approach for each project.
 Hands on using industry tools like MS Visio, Rational Rose, I-Rise, Axure, HP Quality Centre, MS Share Point, Tableau,
JIRA, MS Word, MS Excel, MS PowerPoint and MS Project to develop various project deliverables.
 Maintain a strong focus on application security throughout the development lifecycle, ensuring IT solutions are built
with robust security measures to protect sensitive data.
 Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as GAP analysis (AS -
IS & TO-BE scenario), Project Charter, Business Requirement Document (BRD) and Functional Requirement Document
(FRD) and proposed changes for process improvement.
 Experience designing and implementation of Relational Database using Microsoft SQL Server. (Writing Queries, Joins,
Stored Procedures, Functions, Triggers and Views).
Technical Skills:
 Business Analysis: SDLC, Requirements Gathering, Stakeholder Management, Process Mapping, Gap Analysis, User
Stories, Use Cases, as-is, to-be, Gap Analysis, Use Cases, DFD,
 SDLC Methodologies: Agile, Waterfall, Scrum, Kanban, Iterative development.
 Skills: Technical Troubleshooting, Project Tracking Software, file interface agreements, data flows, screen mocks, root
cause analysis, data sets assessment, Risk Management, Change Management, UAT, Test Case, HIPAA, BRD, FRD, UAT,
FRS, RTM, GDPR, PM, healthcare Domain.
 Testing Tools: Quality Center, JIRA, Confluence,
 Tools: MS Visio, MS Excel, MS PowerPoint, MS Word, MS Project, MS SharePoint, Asana, Trello, MS SQL Server.

Professional experience:

Business Analyst
Responsibilities:
 Led the successful implementation of a new customer relationship management (CRM) system using PMM and MS
Project. Optimized project timelines by 10% through effective resource allocation and risk mitigation strategies.
 Championed ADA compliance for the CRM system, ensuring accessibility for all users. Collaborated with Enterprise
Security to implement screen reader compatibility and keyboard navigation features.
 Embraced Microsoft DevOps principles to streamline the development lifecycle of .NET application components for the
CRM, fostering a culture of continuous integration and delivery (CI/CD) within the development team.
 Demonstrated a deep understanding of various compliance regulations (ADA, information security) throughout the
project lifecycle. Guided development teams in adhering to these regulations, ensuring secure and inclusive IT
solutions.
 Elicited detailed business requirements for the CRM system through in-depth analysis of business processes and user
needs. Documented these requirements clearly and concisely using design documentation for seamless development.
 Partnered with stakeholders to create a comprehensive SOW and TCO for an RFP seeking a new cloud-based
infrastructure solution. This facilitated informed decision-making on vendor selection.
 Contributed to managing project scope changes by collaborating on CNNs, ensuring all stakeholders were aligned with
updated project deliverables.
 Actively participated in the development of project plans, SUITE, and SEM documentation. This ensured a clear
roadmap for the project and facilitated knowledge transfer throughout the team.
 Reviewed program specifications post-testing to identify discrepancies and ensure IT solutions met functional
requirements for the CRM system.
 Conducted thorough artifact reviews with peers and security teams to guarantee adherence to IT security standards
and best practices for application security within the CRM system.
 Provided valuable insights on system integration and security considerations during the Enterprise Architecture
Solution Assessment (EASA) process.
 Developed engaging training content for end-users on the new CRM system using Microsoft Office products. This
content ensured a smooth transition and maximized user adoption.
 Designed and executed comprehensive test plans to validate program logic and functionality of the CRM system,
ensuring its accuracy and effectiveness.
 Maintained detailed defect tracking log using MS DevOps entries for efficient software defect identification and
resolution throughout the development process.
 Supported the implementation of RFCs (infrastructure and application changes) by ensuring meticulous system
documentation and smooth transitions into production environments.
 Contributed to project management document updates by applying DTMB project management methodology. This
ensured project alignment with agency standards.
 Participated in ICE Audits, actively evaluating the impact of regulatory changes and business process updates on
existing IT solutions.
 Performed in-depth technical research and investigation to identify optimal solutions for complex business
requirements within the CRM system.
 Established and maintained positive customer communication through regular meetings, status updates, and post-
implementation follow-ups, fostering strong client relationships.

Business Analyst
Responsibilities:
 Leveraged MS Project and PMM expertise to streamline the development lifecycle of a new customer portal built
with .NET, resulting in a 25% reduction in project delivery time.
 Ensured ADA compliance throughout the project lifecycle, prioritizing accessibility for all users by collaborating with
Enterprise Security on incorporating best practices.
 Championed the adoption of Microsoft DevOps principles for continuous integration and delivery (CI/CD) of .NET
applications, boosting development team productivity.
 Maintained a strong grasp of various compliance regulations, including ADA and information security standards,
ensuring IT solutions adhered to all requirements.
 Acted as a trusted liaison between stakeholders (senior management, IT teams, business users) to bridge
communication gaps and foster collaboration throughout the project lifecycle.
 Elicited and documented detailed business requirements for a document management system upgrade, ensuring
alignment with business processes and user needs.
 Collaborated with developers to draft a comprehensive Statement of Work (SOW) and Total Cost of Ownership (TCO)
for a Request for Proposal (RFP) to procure a new IT solution.
 Assisted with Contract Change Notices (CNNs) to manage project scope changes effectively.
 Participated in the creation of project plans, SUITE, and SEM documentation, ensuring clear project roadmaps and
communication.
 Reviewed program specifications post-testing to identify any discrepancies and ensure IT solutions met functional
requirements.
 Conducted thorough artifact reviews with peers and security teams to guarantee adherence to IT security standards
and best practices for application security.
 Contributed to the Enterprise Architecture Solution Assessment (EASA) process by providing valuable insights on
system integration and security considerations.
 Developed and delivered training content for end-users on a new IT solution, ensuring a smooth transition and user
adoption.
 Established and maintained positive customer communication through regular meetings, status updates, and post-
implementation follow-ups.
 Designed and executed comprehensive test plans using industry-standard methodologies, ensuring the accuracy and
functionality of program logic.
 Maintained detailed defect tracking log entries using Jira to efficiently document and resolve software defects
throughout the development process.
 Assisted with the implementation of RFCs (infrastructure and application changes), ensuring a smooth transition with
minimal disruption to production environments.
 Contributed to the modification of project management documents by applying DTMB project management
methodology to ensure project alignment with agency standards.
 Participated in ICE Audits, evaluating the impact of regulatory changes and business process updates on existing IT
solutions.
 Proficient in Microsoft Office applications, including Excel, PowerPoint, Visio, Word, and Microsoft SQL Server, to
support data analysis, documentation, and project management activities in the healthcare IT environment.

Business Analyst
Responsibilities:
 Implemented PMM methodologies (Agile/Waterfall) to manage a critical enterprise application migration to the cloud,
ensuring a smooth transition with minimal downtime.
 Leveraged MS Project for comprehensive project planning, scheduling, and resource allocation, keeping the project on
track and within budget.
 Collaborated with developers to identify suitable .NET application development tools (e.g., ASP.NET, WPF) for building
a custom reporting dashboard, enabling real-time data visualization for improved decision-making.
 Performed thorough Business Requirements Gathering & Analysis through user interviews, workshops, and data
analysis to capture user needs and translate them into actionable project requirements.
 Conducted research and provided input for Statements of Work (SOW) and Total Cost of Ownership (TCO) for
Requests for Proposals (RFPs).
 Collaborated with Senior Business Analyst on Contract Change Notices (CNNs).
 Developed and executed comprehensive Test Plans to ensure the reporting dashboard functioned as intended,
adhering to best practices for Test Plan Development & Execution.
 Maintained meticulous Project Documentation throughout the project lifecycle, including user stories, use cases, and
system design documents, facilitating clear communication and knowledge transfer.
 Drafted Local Change Board documents and created RFCs.
 Provided ongoing customer communication through meetings, status updates, and testing follow-ups.
 Ensured ADA Compliance of the reporting dashboard by incorporating accessibility features like keyboard navigation
and screen reader compatibility.
 Informed management of project issues, risks, and status changes in a timely manner.
 Partnered with IT project teams and business clients to gather, clarify, and translate business requirements into design
documentation for application development.
 Applied analytical skills to analyze complex datasets and derive actionable insights, utilizing Microsoft Office suite
tools including Excel, PowerPoint, Visio, and Word to visualize data and communicate findings to stakeholders.
 Cultivated strong Stakeholder Management skills by fostering collaboration, addressing concerns proactively, and
keeping stakeholders informed throughout the project.
 Evaluated the impact and risks of proposed legislation, enhancements, and process changes on existing IT solutions.
 Responsible for preparing Business Requirements Documents (BRD), Functional Specification Document (FSD), and
creation of Process Work Flows, SIT and UAT test cases and Traceability Matrix.
 Experience in analysis and design of as-is business processes and to-be design processes (Gap analysis) using Business
Process Modelling Notation (BPMN).
 Leveraged MS Office Suite (Excel, Power BI) to create interactive dashboards and reports that tracked key performance
indicators (KPIs) and facilitated informed decision-making.

Business Analyst
Responsibilities:
 Led the business analysis for the development of a new e-commerce platform built on ASP.NET MVC, significantly
improving online sales by [quantifiable percentage].
 Utilized Agile methodologies (Scrum) to manage project lifecycles, facilitating efficient collaboration between cross-
functional teams (developers, QA testers, UI/UX designers) and ensuring timely project delivery.
 Conducted in-depth requirements gathering through workshops, user interviews, and data analysis, ensuring clear
understanding of user needs and business objectives.
 Designed and documented detailed .NET application architecture using UML diagrams, fostering a clear roadmap for
development and future enhancements.
 Collaborated with developers to implement robust API integrations with third-party payment gateways and logistics
providers.
 Played a key role in the development of a new internal data management system using C# and SQL Server, streamlining
data collection and reporting processes, leading to 20% reduction in reporting time.
 Conducted thorough business process analysis to identify inefficiencies and opportunities for improvement.
 Developed user stories, use cases, and data flow diagrams to clearly define system requirements.
 Utilized MS Project to effectively manage project timelines, budgets, and resources.
 Applied knowledge of the Software Development Life Cycle (SDLC) to guide project implementation from
requirements gathering to deployment, ensuring adherence to best practices and quality standards.
 Assisted the PO in writing Epics, User Stories, Acceptance Criteria, and prioritizing Product Backlog in MS DevOps.
 Formulated project workflow and technical documentation such as SRS, FRS, project proposals, project plans, project
costing and scheduling.
 Conducted Gap Analysis for the system considering AS IS and TO BE features.
 Software Quality Assurance (Component Testing, String Testing, Functional Testing, System Testing, Integration
Testing, Regression Testing and UAT).
 Used Scrum Agile methodology throughout the project life cycle.
 Conducted user interview and JAD (Joint Application Development) sessions, created agenda and documented analysis
in requirement gathering.
 Created and Maintained the Requirement Traceability Matrix (RTM) throughout the project.
 Wrote and executed system test plans, test cases and test data on MS Excel for the web-based application. Engaged in
system testing during User Acceptance Testing (UAT).

.NET Developer
Responsibilities:
 Developed the project in terms of Application Design, Code Development, Database design and Trouble shooting
 Developed and deployed entire application using C#.NET, SQL server, Visual studio 2005.
 Develop core functionality with ASP.NET MVC5 Framework (C#.NET, ADO.NET)
 Developed code of database connectivity using ADO.NET
 Extensively used ADO.NET objects such as Data Reader, Data Adapter and Dataset for consistent access to database
SQL server.
 Extensively used ADO.NET objects such as Sql Connection, Sql Command, Data Reader, Data Adapter and Dataset for
consistent access to database SQL server.
 Involved in creating tables, writing queries, views and stored procedures in SQL Server.
 Tested the entire application.
 Designed and Implemented Reports using Crystal Reports.
 Heavily involved in the design/development of the applications using ASP. Net, VB.Net, JavaScript/DHTML, XML and
AJAX.
 Implemented the business logic in C# and worked with REST Web Service.
 Created ASP.NET pages for the web forms, validation, User controls.
 Created several stored procedures to handle the data from different tables in the database and for fast retrieval of data.
 Involved in SDLC, of application developed using AGILE methodology
 Design and Development of user interface and input validations
 Created dynamic GUIs with ASP.Net Web Controls.
 Experience with MS DevOps, used as repository for code (Source control) and for managing project development
lifecycle.
 Involved in Unit Testing of the applications and documenting the test results.
 Created and Modified Stored Procedures in SQL Server 2008.
 Extensively involved in Developing Components for Business Layer and Data Layer, implementation in MVC
Architecture.
 Used Visual Source Safe for version Control.