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Kadisha contacted Comporium's virtual agent Cora for assistance with a past due bill. After being transferred to a live agent, Adaija confirmed the amount due and arranged for service restoration with a payment plan. Kadisha agreed to pay the past due amount by November 1st and expressed gratitude for the help received.

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kadishatianna
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Transcript 2

Kadisha contacted Comporium's virtual agent Cora for assistance with a past due bill. After being transferred to a live agent, Adaija confirmed the amount due and arranged for service restoration with a payment plan. Kadisha agreed to pay the past due amount by November 1st and expressed gratitude for the help received.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
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Download as TXT, PDF, TXT or read online on Scribd
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Cora (10/30/2021, 12:24:58 PM): Hi Kadisha, I'm Cora, Comporium's new virtual

agent. You can type your question below or click the chat menu for more options.
Cora (10/30/2021, 12:24:59 PM): Menu Options:
Check for Outages in my Area
Email Password Help
Help With Spam or Suspicious Email
My Account Login Help
How can I make a payment?
Transfer to Live Agent
Ask a Question
Kadisha (10/30/2021, 12:25:06 PM): Transfer to Live Agent
Cora (10/30/2021, 12:25:08 PM): Let me route you to the right team that can help.
Cora (10/30/2021, 12:25:10 PM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (10/30/2021, 12:25:16 PM): Sales/Billing
Adaija L (10/30/2021, 12:25:42 PM): Thank you for using Comporium Chat; my name is
Adaija and I will be assisting you today.
Adaija L (10/30/2021, 12:25:57 PM): Hello Kadisha. I am happy to assist you. May I
have your account number, please, or your physical service address?
Kadisha (10/30/2021, 12:27:20 PM): Hey hold on
Kadisha (10/30/2021, 12:27:33 PM): 476 willowspring lane rock hill sc
Adaija L (10/30/2021, 12:27:42 PM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (10/30/2021, 12:27:59 PM): 8431
Adaija L (10/30/2021, 12:28:10 PM): How can I help you?
Kadisha (10/30/2021, 12:29:18 PM): I know my bill is pass due but I can only pay
$160 on Monday I just started my new job and I was wondering if I can pay that much
for it to get turn back on
Kadisha (10/30/2021, 12:29:30 PM): But I won’t be able to pay it until Monday if
that’s fine
Adaija L (10/30/2021, 12:30:59 PM): Your services are disconnected for he past due
of $199.68
Kadisha (10/30/2021, 12:31:20 PM): I can pay that
Kadisha (10/30/2021, 12:31:38 PM): Meant I can pay that but it won’t be until
Monday until I can
Adaija L (10/30/2021, 12:31:41 PM): You do have a hold available where I can
restore without payment but the entire past due would have to be paid on Nov. 1st
and the reconnection fee of $35 will be billed to you.
Kadisha (10/30/2021, 12:31:55 PM): And I can pay the remaining off on my next check
Kadisha (10/30/2021, 12:32:04 PM): Yes that’s fine!!
Adaija L (10/30/2021, 12:33:19 PM): The current $101.44 is due on 11/7. Last day to
pay to avoid disconnection is 12/1 but you will have a new bill to come out on
11/16 that will be due on 12/7.
Kadisha (10/30/2021, 12:34:16 PM): Alright that’s fine with me I have a stable job
now so I can make sure everything is paid in time
Adaija L (10/30/2021, 12:34:59 PM): Your service will restore in the new few moment
and make sure the past due of $199.68 is paid Monday 11/1 by 5 pm.
Kadisha (10/30/2021, 12:35:39 PM): Yes I’ll make sure definitely
Adaija L (10/30/2021, 12:35:52 PM): Is there anything else that I may assist you
with today Kadisha?
Kadisha (10/30/2021, 12:36:23 PM): No that’s it. And thank you soooo much!!! I
really appreciate it a lot
Adaija L (10/30/2021, 12:36:50 PM): Thank you for using Comporium Chat. If you have
any questions or concerns, please feel free to chat back, and again my name is
Adaija.
Kadisha (10/30/2021, 12:37:06 PM): No problem!

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