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Cora, Comporium's virtual agent, assists a customer named Kadisha with account and billing inquiries. Kadisha requests an extension on a payment due to a temporary service interruption, but is informed by live agent Shericka that restoration requires payment of $139.46, which can be made by 4/4 without penalty. The conversation concludes with Shericka offering further assistance if needed.

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kadishatianna
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Transcript 3

Cora, Comporium's virtual agent, assists a customer named Kadisha with account and billing inquiries. Kadisha requests an extension on a payment due to a temporary service interruption, but is informed by live agent Shericka that restoration requires payment of $139.46, which can be made by 4/4 without penalty. The conversation concludes with Shericka offering further assistance if needed.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Cora (3/24/2022, 11:14:12 AM): Hi, I'm Cora, Comporium's new virtual agent.

You can
type your question below or click the chat menu for more options.
Cora (3/24/2022, 11:14:14 AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
More Categories
Transfer to Live Agent
Kadisha (3/24/2022, 11:14:16 AM): Account & Billing Information
Cora (3/24/2022, 11:14:18 AM): You will find help on billing related topics below.
To go back to the main menu, select Start Over.
Cora (3/24/2022, 11:14:19 AM): Menu Options:
My Account Login Help
Check for services and prices offered at your address
Transfer Service to a New Address
When Is My Comporium Bill Due
More Account & Billing Help
Start Over
Transfer to Live Agent
Kadisha (3/24/2022, 11:14:21 AM): Transfer to Live Agent
Cora (3/24/2022, 11:14:23 AM): Let me route you to the right team that can help.
Cora (3/24/2022, 11:14:24 AM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (3/24/2022, 11:14:37 AM): Sales/Billing
Shericka J (3/24/2022, 11:15:02 AM): Thank you for using Comporium chat. My name is
Shericka, and I’ll be assisting you today. How can I help you?
Kadisha (3/24/2022, 11:16:24 AM): Hey . I seen that my wifi is off. I thought it
was on auto pay but it wasn’t . I get paid next Wednesday is there anyway I can get
a extension on it until then
Kadisha (3/24/2022, 11:16:38 AM): It’s literally a couple of days from now
Shericka J (3/24/2022, 11:16:58 AM): May I have your account number, please, or
your physical service address?
Kadisha (3/24/2022, 11:17:26 AM): 476 willowspring lane rock hill sc
Shericka J (3/24/2022, 11:18:12 AM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (3/24/2022, 11:18:18 AM): 8431
Shericka J (3/24/2022, 11:19:34 AM): Thank you. And while I have your account up,
we want to verify contact information. Are these up to date?
[email protected] and 8035046966
Kadisha (3/24/2022, 11:19:47 AM): Yes
Shericka J (3/24/2022, 11:20:36 AM): Thank you. One moment.
Shericka J (3/24/2022, 11:23:49 AM): Thanks for your patience. Unfortunately, we
will not be able to restore without payment since we did that in January. It was
done as a one time courtesy.
Kadisha (3/24/2022, 11:24:27 AM): Ok thank you
Shericka J (3/24/2022, 11:41:49 AM): You're welcome, Kadisha. It'll be $139.46 to
restore. You can make that payment as late as 4/4 without further penalty.
Shericka J (3/24/2022, 11:41:49 AM): Is there anything else that I may assist you
with today?

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