Scribd
Upload
3 views

Transcript

Kadisha contacted Comporium's virtual agent, Cora, seeking to delay her bill payment due to financial difficulties while starting a new job. After struggling to communicate her request, she was transferred to a live agent, Quantia, who confirmed that her payment could be extended until October 4th. Kadisha expressed gratitude for the assistance and confirmed that she would manage to pay the bill by then.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
3 views

Transcript

Kadisha contacted Comporium's virtual agent, Cora, seeking to delay her bill payment due to financial difficulties while starting a new job. After struggling to communicate her request, she was transferred to a live agent, Quantia, who confirmed that her payment could be extended until October 4th. Kadisha expressed gratitude for the assistance and confirmed that she would manage to pay the bill by then.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 2

Cora (9/20/2021, 11:55:42 AM): Hi Kadisha, I'm Cora, Comporium's new virtual agent.

You can type your question below or click the chat menu for more options.
Cora (9/20/2021, 11:55:43 AM): Menu Options:
Check for Outages in my Area
Email Password Help
Help With Spam or Suspicious Email
My Account Login Help
How can I make a payment?
Transfer to Live Agent
Kadisha (9/20/2021, 11:56:53 AM): Can I get credit on my account for this bill I
won’t be able to pay this month but definitely next month I just need some time and
I’m just settling in with my new job I’m in the hiring process so I’ll be working
soon
Cora (9/20/2021, 11:56:56 AM): Sorry, I’m still learning. I’m afraid I didn’t
understand that, can you please try again?
Cora (9/20/2021, 11:56:57 AM): Menu Options:
Check for Outages in my Area
Email Password Help
Help With Spam or Suspicious Email
My Account Login Help
How can I make a payment?
Transfer to Live Agent
Kadisha (9/20/2021, 11:57:19 AM): Can I get credit on my account for this month I
won’t be able to pay
Cora (9/20/2021, 11:57:21 AM): Sorry, I’m still learning. I’m afraid I didn’t
understand that, can you please try again?
Cora (9/20/2021, 11:57:22 AM): Menu Options:
Check for Outages in my Area
Email Password Help
Help With Spam or Suspicious Email
My Account Login Help
How can I make a payment?
Transfer to Live Agent
Kadisha (9/20/2021, 11:57:28 AM): Transfer to Live Agent
Cora (9/20/2021, 11:57:30 AM): Let me route you to the right team that can help.
Cora (9/20/2021, 11:57:31 AM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (9/20/2021, 11:57:38 AM): Sales/Billing
Quantia A (9/20/2021, 11:57:49 AM): Thank you for using Comporium Chat; my name is
Quantia and I will be assisting you today.
Kadisha (9/20/2021, 11:58:17 AM): Hey can I credit on my account for this month I
won’t be able to pay it . I’m back up already and just need some time
Kadisha (9/20/2021, 12:00:08 PM): I’m already paying for my baby daycare and bills
so I’m wiped out at this moment and that’s from my saving . And I’m just coming
into a new job which I’m in the hiring process now with so I won’t be able to pay
until next month
Quantia A (9/20/2021, 12:01:09 PM): Hi Kadisha. I am sorry, you stated can you
credit on your account this month? I am not understanding the statement.
Kadisha (9/20/2021, 12:02:09 PM): Lol yes ma’am I’m asking Is there a way my bill
can be pushed back until next month or I can skip this month
Quantia A (9/20/2021, 12:02:25 PM): Let me check for you. May I have your account
number, please, or your physical service address?
Kadisha (9/20/2021, 12:02:26 PM): Just something to help me out
Kadisha (9/20/2021, 12:02:47 PM): 476 willowspring lane rock hill sc 29730
Quantia A (9/20/2021, 12:03:13 PM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (9/20/2021, 12:03:21 PM): 8431
Quantia A (9/20/2021, 12:03:48 PM): Thank you and is your email address still
[email protected] and does your number still end in -6966?
Kadisha (9/20/2021, 12:04:02 PM): Yes ma’am
Quantia A (9/20/2021, 12:04:07 PM): Thank you! One moment please.
Kadisha (9/20/2021, 12:04:26 PM): Yes ma’am
Quantia A (9/20/2021, 12:05:08 PM): The longest I can extend the payment of $99.94
would be 10/4.
Kadisha (9/20/2021, 12:06:29 PM): Yes ma’am that’s fine I just need some time
that’s all I’m trying to keep up with everything when I’m not working but hopefully
I can make enough sales from my business to pay the bill thank you so much !
Quantia A (9/20/2021, 12:07:09 PM): I understand. Is there anything else that I may
assist you with today?
Kadisha (9/20/2021, 12:07:24 PM): No ma’am that was it and thank you again
Quantia A (9/20/2021, 12:07:40 PM): You're welcome, Kadisha. Thank you for using
Comporium Chat. If you have any questions or concerns, please feel free to chat
back, and again my name is Quantia.

You might also like