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Cora, Comporium's virtual agent, assists Kadisha with account inquiries and transfers her to a live agent, Debora. Kadisha requests to pay her bill on February 28 due to recent difficulties, and Debora confirms that Comporium allows one hold remaining for her account. Debora agrees to hold the payment until the requested date and offers further assistance if needed.

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kadishatianna
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3 views

Transcript 8

Cora, Comporium's virtual agent, assists Kadisha with account inquiries and transfers her to a live agent, Debora. Kadisha requests to pay her bill on February 28 due to recent difficulties, and Debora confirms that Comporium allows one hold remaining for her account. Debora agrees to hold the payment until the requested date and offers further assistance if needed.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Cora (2/15/2025, 9:37:40 PM): Hi, I'm Cora, Comporium's new virtual agent.

You can
type your question below or click the chat menu for more options.
Cora (2/15/2025, 9:37:42 PM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
More Categories
Transfer to Live Agent
Kadisha (2/15/2025, 9:37:46 PM): Transfer to Live Agent
Cora (2/15/2025, 9:37:49 PM): Let me route you to the right team that can help.
Cora (2/15/2025, 9:37:51 PM): Please select the department you wish to be
transferred to.
Cora (2/15/2025, 9:37:53 PM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (2/15/2025, 9:37:58 PM): Sales/Billing
Debora B (2/15/2025, 9:38:26 PM): Kadisha, Thank you for using Comporium chat hope
your day is going well. My name is Debora and I will be assisting you today. May I
have your account number, please, or your physical service address?
Kadisha (2/15/2025, 9:38:47 PM): Hey and yes 758 Patriot pkwy apt 202 rock hill sc
29730
Debora B (2/15/2025, 9:40:00 PM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (2/15/2025, 9:40:05 PM): 8431
Debora B (2/15/2025, 9:42:12 PM): Thank you for the verification, how may I assist
you today?
Kadisha (2/15/2025, 9:43:03 PM): Yes! I was wondering if I can pay my bill on the
28 of this month. Or get a extension if possible
Debora B (2/15/2025, 9:43:21 PM): Thank you! One moment please while I look
Kadisha (2/15/2025, 9:44:22 PM): Thank you I was in a accident so I’m just getting
back to work and needed some time I’ve been trying to keep up with it without
working
Debora B (2/15/2025, 9:47:59 PM): Sorry for the wait, going over your account now
Kadisha (2/15/2025, 9:48:22 PM): It’s fine
Debora B (2/15/2025, 9:52:11 PM): Comporium allows 4 holds in a given 12 month
period, at this time you have 1 hold left to use then will not have another one
avalible til 6/2025
Kadisha (2/15/2025, 9:53:08 PM): That’s fine . I just need some time to pay it
Debora B (2/15/2025, 9:53:29 PM): I will hold it til Feb 28
Kadisha (2/15/2025, 9:53:45 PM): Thank you !
Debora B (2/15/2025, 9:54:00 PM): It was a pleasure assisting you today. If you
have any other questions or concerns, please let us know or feel free to utilize
our new Help Center website at https://help.comporium.com/s/ again my name is
Debora, thank you for choosing Comporium!

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