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Cora is Comporium's virtual agent providing assistance with account and billing information. The conversation involves Kadisha seeking help for a service disconnection due to late payment, and Cora outlines the steps to restore service, including payment options. Cora also mentions the possibility of requiring advance payment or a deposit for long-term disconnections.

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kadishatianna
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3 views

Transcript 7

Cora is Comporium's virtual agent providing assistance with account and billing information. The conversation involves Kadisha seeking help for a service disconnection due to late payment, and Cora outlines the steps to restore service, including payment options. Cora also mentions the possibility of requiring advance payment or a deposit for long-term disconnections.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Cora (1/29/2025, 1:23:01 AM): Hi, I'm Cora, Comporium's new virtual agent.

You can
type your question below or click the chat menu for more options.
Cora (1/29/2025, 1:23:03 AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
More Categories
Transfer to Live Agent
Kadisha (1/29/2025, 1:23:06 AM): Account & Billing Information
Cora (1/29/2025, 1:23:09 AM): You will find help on billing related topics below.
To go back to the main menu, select Start Over.
Cora (1/29/2025, 1:23:12 AM): Menu Options:
When Is My Comporium Bill Due
I Just Paid My Bill When Will Service Be Restored
My Service Has Been Disconnected for Late Payment
More Account & Billing Help
Start Over
Kadisha (1/29/2025, 1:23:18 AM): My Service Has Been Disconnected for Late Payment
Cora (1/29/2025, 1:23:21 AM): Did you need help making a payment to restore a
service that was disconnected?
Cora (1/29/2025, 1:23:24 AM): Button Selections:
Yes
No
Kadisha (1/29/2025, 1:23:33 AM): Yes
Cora (1/29/2025, 1:23:36 AM): Understood, I can help you with this!
Cora (1/29/2025, 1:23:38 AM): If your service has been disconnected for payment
reasons, you will need to make the minimum required payment including any fees such
as late payment/disconnection fees to have your service restored.
Cora (1/29/2025, 1:23:40 AM): You may make payment online using your My Comporium
Account at my.comporium.com. Payment can also be made using our automated IVR
service at 803-326-5511.
Cora (1/29/2025, 1:23:43 AM): If service has been disconnected for an extended
period, you may have to reestablish your credit, and as a result, we may require
advance payment and/or deposit before reconnecting your service. Feel free to call
us at (888) 403-2667.
Cora (1/29/2025, 1:23:45 AM): Did this information help you?
Cora (1/29/2025, 1:23:47 AM): Button Selections:
Yes
No

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