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Cora, Comporium's virtual agent, assists a customer named Kadisha with account and billing inquiries. After verifying contact information, Kadisha requests an extension on a bill due to a service disconnection. The live agent, Teerica, informs Kadisha that extensions are only available before disconnection and that full payment is required to restore services.

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kadishatianna
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3 views

Transcript 5

Cora, Comporium's virtual agent, assists a customer named Kadisha with account and billing inquiries. After verifying contact information, Kadisha requests an extension on a bill due to a service disconnection. The live agent, Teerica, informs Kadisha that extensions are only available before disconnection and that full payment is required to restore services.

Uploaded by

kadishatianna
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Cora (11/16/2023, 10:41:06 AM): Hi, I'm Cora, Comporium's new virtual agent.

You
can type your question below or click the chat menu for more options.
Cora (11/16/2023, 10:41:08 AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
More Categories
Transfer to Live Agent
Kadisha (11/16/2023, 10:41:13 AM): Account & Billing Information
Cora (11/16/2023, 10:41:16 AM): You will find help on billing related topics below.
To go back to the main menu, select Start Over.
Cora (11/16/2023, 10:41:18 AM): Menu Options:
When Is My Comporium Bill Due
I Just Paid My Bill When Will Service Be Restored
My Service Has Been Disconnected for Late Payment
More Account & Billing Help
Start Over
Kadisha (11/16/2023, 10:41:26 AM): Start Over
Cora (11/16/2023, 10:41:30 AM): OK, let's try that again.
Cora (11/16/2023, 10:41:33 AM): Hi, I'm Cora, Comporium's new virtual agent. You
can type your question below or click the chat menu for more options.
Cora (11/16/2023, 10:41:35 AM): Menu Options:
Account & Billing Information
Stream TV
Internet Support
Check for services and prices offered at your address
More Categories
Transfer to Live Agent
Kadisha (11/16/2023, 10:41:41 AM): Transfer to Live Agent
Cora (11/16/2023, 10:41:44 AM): Let me route you to the right team that can help.
Cora (11/16/2023, 10:41:46 AM): Before I transfer you, we need to verify your
contact information.

Is [email protected] the best email address for your account? If not,


please provide type the correct email address below.
Cora (11/16/2023, 10:41:49 AM): Button Selections:
[email protected] is the correct one.
I do not want to provide an email address.
Kadisha (11/16/2023, 10:41:58 AM): [email protected] is the correct one.
Cora (11/16/2023, 10:42:01 AM): Is 8035046966 the best phone number for your
account? If not, please provide type the correct phone number below.
Cora (11/16/2023, 10:42:03 AM): Button Selections:
8035046966 is the correct one.
I do not want to provide a phone number.
Kadisha (11/16/2023, 10:42:14 AM): 8035046966 is the correct one.
Cora (11/16/2023, 10:42:17 AM): Thank you for verifying that information. Please
select the department you wish to be transferred to.
Cora (11/16/2023, 10:42:19 AM): Menu Options:
Business Services
Internet Tech Support
Sales/Billing
Security
Other
Start Over
Kadisha (11/16/2023, 10:42:27 AM): Sales/Billing
Teerica B (11/16/2023, 10:42:51 AM): Thank you for using Comporium Chat; my name is
Teerica and I will be assisting you today.
Teerica B (11/16/2023, 10:42:56 AM): May I have your account number, please, or
your physical service address?
Kadisha (11/16/2023, 10:43:19 AM): Hi good morning and 476 willowspring lane rock
hill sc 29730
Kadisha (11/16/2023, 10:43:54 AM): I was wondering if. I could get a extension on
my bill I get paid next week
Teerica B (11/16/2023, 10:44:03 AM): For security purposes, please verify the last
four digits of your Social Security number.
Kadisha (11/16/2023, 10:44:45 AM): 8431
Teerica B (11/16/2023, 10:48:55 AM): I see that the services is disconnect as of
today.
Kadisha (11/16/2023, 10:49:42 AM): Yes correct is there anyway how I can get a
extension on it until next Wednesday
Teerica B (11/16/2023, 10:51:32 AM): In order to restore we will need the full
payment to restore services.
Kadisha (11/16/2023, 10:52:04 AM): Oh okay so you guys don’t do extensions no
more ?
Teerica B (11/16/2023, 10:53:53 AM): Yes, we do offer extensions before the
services are disconnect.
Kadisha (11/16/2023, 10:54:24 AM): Oh okay thank you !

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