Human Behavior in Organization
Human Behavior in Organization
CHAPTER 1
Human Behaviour
This refers to the physical actions of a person that can be seen or heard such as smiling
or whistling
Organizational Behaviour
This is the study of human behaviour in organization, of the interaction between
individuals and the organization, and the organization itself.
● To explain behaviour
● To predict behaviour, and
● To control behaviour.
1. People. The internal social system of the organization is composed of people consisting
of individual persons and groups.
3. Technology. This refers to the combination of resources, knowledge and techniques
with which people work and affect the task that they perform.
4. Environment, It refers to institutions or forces outside the organization that potentially
affect the organization's performance.
A person who is much adept in the performance of his work may be successful up to certain
extent. but he will require another skill to make other people believe that he should be more
successful than his current achievement.
It makes a person highly competitive in the workplace. A person who strives to know himself
better is entering the realm of intrapersonal intelligence.
People differ in the degree of common sense they possess. Improvements in this type of ability.
however, can still be made and great benefits can be derived if this is done.
Elton Mayo and his research team conducted the Hawthorne studies in 1920 to determine
what effect hour of work, period of rests and lighting might have on worker fatigue and
productivity. Mayo concluded that social interaction is a factor for increased productivity.
Sigmund Freud brought the idea that people are motivated by far more than conscious logical
reasoning. Freud believed that irrational motives makeup the hidden subconscious mind, which
determines the major part of people's behaviour.
Through an approach called behaviourism, J.B. Watson formulated the theory of learned
behaviour. This theory indicates that a person can be trained to behave according to the wish of
the trainer.
B.E. Skinner extended Watson's theory with his own theory of behaviour modification.
HUMAN BEHAVIOR IN ORGANIZATION
Carl Rogers focused on the person as an individual instead of adhering to a rigid methodology.
He believes that people should acquire their own values and attitudes rather than be committed
to a fixed set of prescribed goals.
Fritz Perls' contribution is the Gestalt psychology wherein the person is seen as being plagued
by numerous splits, or conflicting with that person's ability to achieve his potential.
Abraham Maslow forwarded his model which espouses the idea of developing the personality
toward the ultimate achievement of human potential self-actualization.
Ethics refers to the set of moral choices a person makes based on what he or she ought to do.
Organizational Ethics are the moral principles that define right or wrong behaviour in an
organization.
Ethical Behaviour refers to behaviour that is accepted as morally "good" and "right" as
opposed to "bad" and "wrong."
3. Organizations.
Ethical Issues
3. Communication