2019 Global Conference for Advancement in Technology (GCAT)

Bangalore, India. Oct 18-20, 2019

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ABSTRACT—Human to machine conversation is made by using WUDLQV RQ DQ\ JLYHQ GD\ ZKLFK LV DURXQG  RI WKH
a chatbot. Nowadays the use of Chatbots is very popular as large FRXQWU\’VWRWDOSRSXODWLRQ
scale of applications especially in systems that provide an 
intelligence support to the user. In India a large number of $URXQG  /DNK SHRSOH FDQ XVH ,5&7& VLWH DW RQH WLPH
people use railways to commute from one place to another. For 2YHUFURUH WLFNHWVDUHERRNHGWKURXJK,5&7&HYHU\ \HDU
the same reason, most of the people use irctc website to complete 2YHU  PLOOLRQ SHRSOH FKHFNV 315 VWDWXV GDLO\ LQ ,5&7&
actions like ticket booking, checking PNR status, checking seat VLWH,5&7& ZHEVLWH LV DPRQJVW WKH PRVW YLVLWHG ZHEVLWHV LQ
availability, checking train details from one place to another. As WKH ZRUOG UDQNLQJV XQGHU  PRVW YLVLWHG VLWHV ZRUOGZLGH
we know the irctc website is overwhelmed by the number of users
visiting the site and hence results in slow response by the website,
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So to create an alternative to such railway actions, the users can ODUJHQXPEHURISHRSOHXVH,QGLDQUDLOZD\VGDLO\WRFRPPXWH
use the chatbot. To the date, we have never seen a chatbot or DQG KHQFH LQ UHWXUQ D ODUJH QXPEHU RI SHRSOH XVH ,5&7& WR
such a thing that is user-friendly with providing railway UHVROYHWKHLUUDLOZD\UHODWHGTXHULHV
information by considering the idea of chatbot, Users can request

for the information in simple English language and more over the
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chatbot will also provide the data at their voice commands as well FKDWERW ZLOO WDNH WKH XVHU UHTXHVW LQ WKH TXHU\ IRUP DQG ZLOO
the chatbot will provide easy updation of data. This chatbot can SURYLGHWKHDSSURSULDWHUHVSRQVHIRUWKHFRUUHVSRQGLQJTXHU\
be integrated with various platforms such as facebook, Google 7KLV FKDWERW ZLOO WDNH LQSXW LQ WKH WH[W IRUP DQG DOVR LW FDQ
assistant, viber etc, So to conclude we can say that, using this WDNHLQSXWDVYRLFHFRPPDQG7KLVZLOOUHGXFHWKHEXUGHQRQ
chatbot our task of visiting multiple web pages to complete WKH,5&7&ZHEVLWHDQGSURYLGHXVHUVZLWKDKDVVOHIUHHZD\WR
required railway requests can be saved with multiple user- JHWWKHLUTXHU\UHVROYHG
friendly applications. 
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Keywords — chatbot, Railway support systems LQJ UDLOZD\V WR WKH XVHUV EDVHG RQ WKHLU LQSXW XVLQJ QDWXUDO
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